U S Direct Express

Revdex.com,
I have forwarded Ms.[redacted]s additional comments to Direct Express management for review.  Ms. [redacted] will be contacted by management once her claim is reviewed.
Please encourage Ms. [redacted] to contact me if she has any questions.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr. [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely,
[redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because: so they can scam the public and get away with it not cool
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Direct express only sent me one email and when I called the number on the email I did't get a answer so I left my name and number and never got a call back from them.
The 2 $45 holds have not been put back on my card and have not been used by me.
I would still like to have the $90 put back on my card this is the second time I have  had this problem with direct express the last time I lost over $8544 off my card and am still paying back social security for this theft by direct express
Regards,
[redacted]

Revdex.com,The Direct Express management area has provided the following update for [redacted] On 05/31/17 & 06/02/17 - The Direct Express customer advocacy group called and spoke with Mr. [redacted] to address his concerns. Dispute timeframes were reviewed with  Mr. [redacted].   Mr. [redacted] was provided a direct telephone number to the manager he spoke with so he can feel free to call for updates as the status of his claims change. Note: Claims are still under investigation and a decision will be made by is June 22, 2017 -  which represents Regulation E timeframes. Sincerely,[redacted] Vice PresidentComerica Incorporated

Complaint: [redacted]
I am rejecting this response because:I should not have to wait for an investigation that should have been done already.The result of the 1st invesigation was They were not sure if any fraud occurred due to conflicting information.I want a refund of $1800 They should find out who took the money from my account and put them in jail
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction...

rating. The cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue. Please note that I have forwarded Latasha Lee's complaintto Management at Direct Express to review and reach out to Ms. Lee to assist in resolving her issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Revdex.com,I have been informed by Direct Express management the following concerning Brenda S Cardona's dispute:On 4/6/16 - Dispute was opened for $106.92On 4/22/2016 -  Direct Express  received the dispute paperwork.   Decision will be made by 5/21/16 per Reg. E guidelines.On 4/27/2016 - Direct Express  spoke to [redacted] regarding her dispute opened and discussed with [redacted] the timeframe that was associated with the dispute process.  [redacted] stated she understood and had no concerns with the timeframe. [redacted] was provided with their direct contact information so that she could contact them directly if she had any additional concerns or questions. In summary, [redacted] dispute is under review and she has been provided with the Customer Advocacy Groups direct telephone number if she has any questions or concerns.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,In response to Ms.[redacted]'s request for removal of information on her credit bureau - that she states is a result of the delay in processing the social security return, I would like to get a better understanding of what she is referring to.Please request that Ms. [redacted] detail what is on her credit bureau and additionally, I would be happy to speak with her directly about her issues / concerns.  I can be reached at 313[redacted]Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because: I talked with a lady named [redacted].  She told me that [redacted].com had documents with my information that I was the one who made these charges to my child disability, even after there was a merchant that contacted Direct Express about a breech in their service.  They never told me who the merchant was who reported too them but they sent me a new card in the mail because of these fraudulent charges but still will not credit the funds back to the card that they took off, put back on and took off again.  They are in the wrong and refuse to help in any way.  They should not be able to have federal checks directly deposited to any of their cards and Social Security should remove them from their website and being a good and safe option for the elderly retired, sick or poor.  This is illegal.  I would like to add that [redacted].com is a Fraud, as well. They stole or bought credit card information and take what they like.  This is illegal, as well.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I REJECT THIS ANSWER,BECAUSE,ITS THE SAME THING,THEY HAVE BEEN TELLING ME, IN OVER ONE MONTH, YET I GOT ABSOLUTELY NO WHERE WITH ANY OF THE REPRESENTATIVE, NOR SO-CALLED SUPERVISORS, AS STATED ON MY COMPLIANT TO YOU REGARDING. I EVEN REQUESTED A MANGER CALL BACK. I WAS TOLD,THAT ONE WOULD CALL ME ACK IN 24-48 HOURS, ONLY TO NEVER RECEIVE THAT REQUESTED CALL,YET,AGAIN, AS USUAL, THIS TO TIME TO BE TOLD, "OH, THERE IS NO TIME LIMIT ON WHEN THE MANAGER WILL CALLYOU BACK", WHY, IS IT,ONCE AGAIN,THAT THESE FOLKS GIVES SYOU SO MANY ROUND AROUND,WITH DIFFERENT STORIES ALL THE TIME. I FELL THAT THEY ARE A BUNCH OF LIARS, WHO TRULY DO NOT GIVE TO BOX OF CRACKER JACKS ABOUT THEIR CUSTOMERS. they NEVER EEVEN CALLED "fair haven health" TO REQUEST THAT THEY COMPLY WITH THE DISPUTE REQUEST,AND PUT BACK THE CREDIT OF $420.88 back on my account, for products ordered, but never received, nor signed for in any shape, form or way. All they keep telling is that it can take over 90 days., at the assigned agent on this claim, does not have a single note regarding status of my claim, according to a supervisor name "[redacted]", who also, lied to me about receiving a cancellation claim letter with in 5-7 business, in which I never got, except more misleading information, each time I call them. Yet, the send me forms to fill out, and requested back, two days, after I have just received the forms, and took away, in this case never even provided me with the 'Provision credit for $420.88" back in my account. No bank ever takes 30,60, or 90 days to resolve a credit card dispute for their customers. I have been treated like 2nd class citizen by direct express, and  one who do  not give a dame about their customers issues, or concerns. As far as I am concern, they are the worst bank in the world to deal with, full of incompetent staff ,and representative who have very little to no knowledge of how to run a business at all. 
As far ,as I am concerned , they are a bunch of liars, and never on the same page with each other, never accurately notes customers account, I have called them, over ,and over, and over again, with no satisfaction, but lies from each one of them. This is an outrageous way to run a business, tremendously unprofessionally staffed, from bottom to top. If they had contact the merchant, by now , I would of had received the proper credit back in my account,. to date, they still have not contacted the merchant, according to emails in which I have received from the merchant confirming that they have not. This is the reason why I requested to cancel the claim, in order for them to contact the merchant, confirming that I did so, for the merchant to put back the credit on my account, with this bank involvement, since they have done nothing to assist me. I further requesting a confirmation of the cancelation, in to date I never got, but was lied toby "[redacted]", THE SUPERVISOR, WHO TOLD ME, WEEKS AGO,THAT I WOULD OF RECEIVED THIS LETTER WITHIN 3-5 DAYS, IT HAS NOT EVER HAPPENED. she IS A LIAR, AND MISSLEADING SUPERVISOR,THAT SHOULD OF NEVER GOTTEN THE SUPERVISOR POSITION ANYWHERE.

My son receive SSI and I have file two dispute complains that money were taken out of my account and they are giving me the run a round first they say in 45 days now they say in 90 days. The deposit was made and as soon it was made money was taken and now I has to wait for them to do the investigation mean while I have no money to pay my bills. The service is rude and I think they should be investigated for many complains.

Revdex.com,I have been assured by Direct Express Management that Ms. [redacted] has been reimbursed for all the transactions and fees pertaining to the dispute.  I was informed that on September 29, 2017 her card was credited $157.77 - This credit was based only on the two represented amounts of 94.19 + 63.58 and did not take into account the 4.74 in international fees.  Therefore on 1/22/18 her card was credited $4.74 in international fees.It is my understanding that Direct Express management has spoken to Ms. [redacted] to review her transactions - statement by statement.  Unfortunately, it appears she does not agree with the review.  Please encourage Ms. [redacted] to call me at [redacted] and I will review her statement activity with her.Sincerely,[redacted]Vice PresidentComerica Incorporated

Complaint: [redacted]
I am rejecting this response because:  Their security system allowed my account to be hacked by someone in India.  I continued to stay with their system "in good faith" believing my funds would be safe. I could have been having my funds transferred to a bank.  The last representative I spoke with informed me I may not get my funds back.  Do they not have insurance to cover these matters?
Regards,
[redacted]

Revdex.com,I escalated [redacted]'s complaint to management at Direct Express to investigate and received the following update on the dispute:On 4/16/15: Dispute [redacted] was opened for two POS transactions from [redacted] totaling $379.98 ($163.99 & $215.99) that occurred on 4/7/15 and 4/14/15.  Ms. [redacted] states the merchandise was not received.   On 4/28/15: Dispute paperwork was received at Direct Express. On 4/30/15: Claim was closed denied, additional information is needed.  Ms. [redacted] did not provide a description of the goods/services and a delivery date of the expectedgoods/services. Ms. [redacted] was sent a letter.  On 5/19/15: Direct Express attempted to contact Ms. [redacted] and advise what additional information is needed for a charge back to be processed to the Merchant.Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com,I have been informed from Direct Express Management that the transaction never settled to her Card.  The Cardholder advocacy group (CAG) spoke with Ms. [redacted] to address her concerns. The CAG informed Ms. [redacted] the transaction in question never settled onto her account, but rather was pre-authorized. The merchant did not settle the transaction resulting in the funds being released to her account. The CAG emailed Ms. [redacted] a list of her November 2017 and December 2017 transaction as confirmation that the funds in question where never debited from her account. However, Ms. [redacted] continues to disagree with the CAG’s findings and the list of transactions provided. Ms. [redacted] has the CAG’s contact information should she need further assistance.In summary, Ms. [redacted]'s concern was resolved.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,I have been informed by Direct Express Management that Ms. [redacted]'s claim has been resolved.  Her card was credited $501.50 on May 18, 2016.  A letter was sent to her notifying her of the outcome of her dispute.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, Susan Rutledge Reeves Vice President Comerica Incorporated Corporate Quality Process Department