U S Direct Express

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted]-741-[redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder...

satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Direct Express insists that I was refunded, but because my account was overdrawn that the refund was absorbed by the overdraft. It is not possible for me to overdraw this account. After my monies are deposited, once they are gone, THEY ARE GONE! DIRECT EXPRESS are the ones in control of transactions, I can't use monies that are not there. While doing their investigation,  they put the provisional credit on and off my account so much, they ended with the overdraw on the account. I am still owed $159.00 because when they put it on there, my account was overdrawn...again they were the ones that overdraw the account in the first place! 
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because: One of the issues that I stated on my initial complaint was the fact that it took a very long time to be able to speak to a representative.  Instead they should be reaching out to me and trying to ensure that the issues I am encountering with their company is resolved.  By giving me a phone number to call, just means that they just want to seem as they have attempted to resolve an issues when in reality they have not.  At any rate, I now they stated that they have a 94% customer satisfaction rate, but what about the other 6% that seem to have encountered issues with this company.  I am not satisfied with their so call resolution.  I have not received my provisional credit and have been informed that they investigation will not be completed until May 21 and that I might get my money back then if that is what the investigation team decides is appropriate based on their findings.  
Regards,
[redacted]

Revdex.com,
Please note that this complaint for [redacted] is a duplicate of Complaint ID: [redacted].
Sincerely,
[redacted]
Vice...

PresidentComerica Incorporated

Complaint: [redacted]
I am rejecting this response because: they have not contacted me.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have been informed by Direct Express management that on 12/19/17 the Direct Express cardholder advocacy group (CAG) called and spoke with Ms. [redacted], to address her concerns. The CAG informed Ms. [redacted] the transaction in question never settled onto her account, but rather was pre-authorized. The merchant did not settle the transaction resulting in the funds being released to her account. The CAG emailed Ms. [redacted] a list of her November 2017 and December 2017 transaction as confirmation that the funds in question where never debited from her account. However, Ms. [redacted] continues to disagree with the CAG’s findings and the list of transactions provided. Ms. [redacted] has the CAG’s contact information should she need further assistance.In summary, Ms. [redacted]'s concerns have been resolved.Sincerely,[redacted]Vice PresidentComerica Incorporated

Complaint: [redacted]
I am rejecting this response because: Direct Express and [redacted] (merchant), will say just about anything to justify denying to refund an account that DID NOT AUTHORIZE these merchants to charge one single charge, much less 5 to 6 months worth.  What is wrong with you people?  What part of "I DID NOT AUTHORIZE OR PERMIT EITHER OF THESE TWO MERCHANTS TO CHARGE MY DEBIT CARD", period!  Why is this such a difficult concept for you greedy selfish wealthy people to understand and accept.  Regarding the unauthorized charges made by AOL: First, I have had a FREE AOL account (email address) with AOL for over 15 years.  Three to four years ago, my AOL account was "compromised", so I stopped using it.  At one point, the free account was no longer free, but AOL had not notified me and had started charging me for this email account.  So I called to cancel the entire account.  At that time, AOL stated that they would revert the account back to a "FREE" account and I would not get any of the new extra features that AOL had to offer.  That was not an issue for me, so I asked them to cancel it.  AOL changed the account back to a "FREE" account on or about 10/13/2014, as stated in the AOL Letter I have included.Second, on Monday, September 18, 2017, I sent an email to [redacted] Customer Service email address hoping they would at least respond to e regarding this matter.  Well, I received an email back from [redacted] Customer Service, stating that they "are unable to issue any refunds due to the fact they were disputed.  Once a dispute is processed the refunds are in the hands of your bank, which in this case, your bank found valid and took responsibility for providing you a refund".  I find this quite amusing, since Direct Express has failed to mention this information to the Revdex.com and to Ms. [redacted].  The email goes on to say that "the charges came from a free trial ordered online 12/21/2016, charging $4.95 to ship and since there was no call to cancel before the trial ended the account was charged full price for those products and placed on an auto ship that bills and sends product every 30 days".  What I need Direct Express to do is to review the transactions from my old debit card, ([redacted]), to look for the $4.95 charge that [redacted] states they charged on 12/21/2016.  I would imagine that the date they provided 12/21/16, would mean that charges should be done each month on the 21st.  This merchant stated that Direct Express "took responsibility for providing a refund" to its customer, however, Direct Express has done the opposite, refusing to refund a disabled person the money these merchants took from her, without permission and without her knowledge.  Direct Express cannot follow and abide by their own rules and they are definitely not concerned about the interests of their customers whatsoever.  If the did, this whole thing would have ended when Direct Express said they were going to refund Ms. [redacted].  I assure you that I will not stop fighting this matter until I am refunded the money that was taken from me by these greedy thieves.  If Direct Express continues to deny a refund that they "took responsibility to refund" , then they can expect this situation to escalate as high as it possibly can, because in the end, what you people are doing and refusing to correct, is simply unethical, illegal and straight up wrong.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The time limit for preliminary credit back to my account has expired and as of today no adjustment sent to my acct.
Regards,
[redacted]

Complaint: 12559389
I am rejecting this response because:I spoken to them provide them with proof and they still refuse to refund me my money 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This matter has been resolved along with the further assistance of the Social Security Department.   
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,I was provided the following update from Direct Express management: On January 10, 2018 The Direct Express cardholder advocacy group (CAG) contacted Ms. [redacted] to address her concerns. Although Ms. [redacted] acknowledged speaking to the Direct Express Probate area and rectifying her Affidavit, Ms. [redacted] stated she will not consider her claim processed and her escalation resolved until she has "cash in hand".  CAG provided Ms. [redacted] with their direct contact information in the event she should require additional assistance going forward.  On January 18, 2018 the check was mailed to Ms. [redacted] today.   In summary, Ms. [redacted]'s concerns have been resolved. Please express my condolences to Ms. [redacted] on her loss. Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,
I am in receipt of the complaint submitted to your agency by Michael [redacted].  His concern is about a dispute he filed on his [redacted] card.  On  07/02/14 Mr. [redacted] opened a dispute for multiple unauthorized...

recurring transactions totaling $277.95 that occurred on 3/4, 4/4, 5/5, 6/4, 7/4.
 
On 07/18/14 [redacted] received the dispute paperwork submitted by Mr. [redacted].  [redacted] has informed me that Mr. [redacted]'s claim is currently being reviewed.  Mr. [redacted] will be notified of the outcome of the investigation.
Additionally, [redacted] management is addressing the customer service issues Mr. [redacted] identified.
Please encourage Mr. [redacted] to contact me at the telephone number listed below if he has any questions or concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
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