U S Direct Express

Revdex.com,
Please note that this complaint for [redacted] is a duplicate of Complaint ID: [redacted].
Sincerely,
[redacted]
Vice...

PresidentComerica Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  His concern involves a dispute he filed on his Direct Express card.
I have been informed by Direct Express management that on 04/30/14 [redacted] claim was...

denied due to prior authorization given by the cardholder.  A letter notifying [redacted] of the denial was sent.
Direct Express has stated that [redacted]' claim was denied since  [redacted] named his brother [redacted] as the suspect in his dispute paperwork; however his brother had access to his personal information and had prior authorization by [redacted] to use his card to pay his bills.
Additionally, [redacted] has history with the merchants he is disputing.  [redacted] did not file a police report.  There were no invalid PIN attempts or PIN changes processed during the alleged unauthorized time period indicating that the PIN was known.
Direct Express has confirmed that in reviewing his claim again, the decision remains unchanged.  The claim is denied.
Please encourage [redacted] to contact me directly if he has any questions.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: 12559389
I am rejecting this response because:I spoken to them provide them with proof and they still refuse to refund me my money 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this still has not been investigated. Direct express can not provide any doceumentation that I made those charges. They have not even attempted to contact the merchant. The lady that keeps calling me keeps saying it's not getting pass me and I made a decision.  I demand proof that this was investigated. 
Regards,
[redacted]

Revdex.com,Direct Express management has provided the following update:The dispute was closed additional information needed on June 14, 2016.  The cardholder was not able to provide an agreement with the merchant regarding the payment arrangements between the two parties.  Direct Express spoke with the cardholder today and reviewed with the cardholder the information that is needed to continue her dispute.  She told Direct Express she will attempt to locate her documentation and return it to Direct Express. Please encourage the cardholder contact me directly if she has any questions or additional concerns.  I would be happy to speak with her.  I have left her a voice message again today to contact me. Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express for investigation.  Mr. [redacted]...

will be notifed by Direct Express once the review is completed.Please encourage Mr. [redacted] to contact me if he has any questions.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about a dispute they filed on their Direct Express card.  I have escalated this...

complaint to management at Direct Express to investigate and contact [redacted] to discuss the claim.Meanwhile, encourage [redacted] to contact me if they have further questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
In response to [redacted]'s complaint, the $13.50 fee for the expedited delivery was credited to her card on June 30, 2014.  Additionally, I have been informed she has received her new card.
I believe Ms. [redacted]'s concerns have been resolved. 
Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
###-###-####

Revdex.com,I have been provided the following update by Direct Express Management:On 5/22/16:  Direct Express spoke with the cardholder and advised her that her dispute is currently pending.  And communicated the 45 day Reg. E timeframe for dispute resolution.  She told Direct Express understand and was satisfied with the timeframe.Once the dispute is decided, the cardholder will be notified in writing of the outcome.Sincerely,[redacted]
Vice PresidentComerica Incorporated[redacted]

Revdex.com, [redacted] is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact [redacted] directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at [redacted] to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:Repeated and multiple calls from my cellular phone costing me the airtime because I purchase phone cards and do not have a contract telephone. I have to pay for my airtime and due to the multiply repeated idiocy of US Direct Express customer service, ie. never doing more than sending me a new temporary password that would not work, I was required  to use over $39.00 worth of telephone card time.When your customer dis-service department continually refused to contact me or do anything more than send a new temporary password for over a year, it cost me money in the form of telephone airtime. Do I need to take you to small claims court about this issue? The gross negligence of your customer service department is the cause of this issue, and the money it cost me to get someone from your dis-service department to actually do their job.
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: I have made several attempts to contact Ms. [redacted] and have left several messages.  As of yet I still have not heard back from her. I will gladly be willing  to change my response once I have spoken to her. 
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction...

rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Complaint: [redacted]
I am rejecting this response becausethey keep lying. I having never indicatied I have not tried to contact the merchant.  They keep telling lies on me I have also reported this to the texas attorney General. I want to dispute and get my money back.
Regards,[redacted]

Revdex.com,
Mr. [redacted]'s fraud claim has been escalated for review to the Direct Express fraud manager.  Mr. [redacted] will be notified by Direct Express of the outcome of the investigation.
Please encourage Mr. [redacted] to contact me directly if he has any questions.
Sincerely,
[redacted]

Revdex.com,I have requested that Direct Express management reach out to Ms. [redacted] as soon as possible to discuss her concerns and dispute.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted].[redacted].[redacted]

Complaint: [redacted]
I am rejecting this response because: 's.[redacted] has not tried to contact me .I have the proof from direct express that it was taken out .[redacted] is playing games with my family income.I have filed a complaint with Social Security and I suggest other people do the same.If Social Security knows then this company cannot still allow this company to allow them to steal from us without authorization.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  I escalated Ms. [redacted]'s complaint to management to review and have been informed that her complaint has been resolved.  Below is a summary of the...

timeline.A review of Ms. [redacted]’s account shows that she is a representative payee for three benefit recipients, one of them is [redacted].   07/01/14: Direct Express received a DNE (death notice entry) for [redacted] and a debit adjustment was processed for the 07/03/2014 benefit payment in the amountof $1435.00 for the return of the funds to the U.S. Treasury.      On 3/5/14:  As a result of this inquiry, the case was researched by Comerica’s ACH Department and it was determined the benefit payment for [redacted] had not been returned to the U.S. Treasury due to a clerical error.On 3/6/14  Comerica ACH returned the 07/03/2014 benefit payment in the amount of $1,435.00 for [redacted] to the U.S. Treasury on line via ACH.  The Treasury should receive the funds within two days. Ms. [redacted] should contact the paying agency for further assistance in recovering the benefit.Please encourage Ms. [redacted] to contact me directly if she has any questions.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I apologize for the confusion.  I can confirm that Ms. [redacted]'s Direct Express card and account is closed.Sincerely,[redacted]Comerica Incorporated[redacted]