U S Direct Express

Complaint: [redacted]
 
I am rejecting this response because:you all will not look at free proof I have s by
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted]'s concern involves the Direct Express card for his deceased wife [redacted].
I escalated his complaint to management at...

Direct Express.  Below is a summary of the timeline of the card closure.
On 05/23/14 [redacted] contacted Direct Express and requested the disbursement of the remaining funds in the account of [redacted].  Direct Express explained the documentation required.       
  
On 06/30/14 Direct Express received the required paperwork and a review was performed of the documents.
  
On 07/09/14 Direct Express sent a letter to [redacted] advising him the required documents were received and stated it may take 4 - 6 weeks to process his request to liquidate the card.      
  
On 07/29/14 a check for the balance on [redacted]'s card was mailed to [redacted] at his [redacted] address.
Please express my sympathy to [redacted] for his loss.  I can appreciate how frustrating it can be to wait for the card closure.  Please encourage [redacted] to contact me if he has any questions or further concerns.
Sincerely,
[redacted]
Comerica Incorporated
Corporate Quality Process Department
[redacted]

Complaint: [redacted]
I am rejecting this response because: I still don't understand why it's going to take another 10 business days to reimburse me my money? It's has been 75 days since I reported the card lost. 
Regards,
[redacted]

Revdex.com,
As I mentioned in my previous response, I have escalated [redacted]'s complaint to Direct Express Management.  I have been provided the following update from Direct Express:
Mr. [redacted] is concerned with 2 $45.00 transactions in which the funds have a hold on his account. Mr. [redacted] states these 2 transactions were cancelled by the merchant and have yet to be released.
Direct Express records show the funds were released back to Mr. [redacted]’s account. Both transactions were expired on 05/05/16.  April & May 2016 statements do not reflect charges of $45.00.
Direct Express management has been unable to reach Mr. [redacted] to verify but the account activity shows the funds have since been used by Mr. [redacted].
On 05/06/16 -  Direct Express sent email to Mr. [redacted].  Provide contact information.
On 05/09/16 -  Direct Express called and left Mr. [redacted] a voicemail. Provided contact information
On 05/10/16 -  Direct Express called and left Mr. [redacted] a voicemail. Provided contact information.
In summary, the transactions that Mr. [redacted] were concerned with did not post to his card, the transactions were cancelled.  Additionally, Direct Express has made numerous attempts to reach out to Mr. [redacted] to discuss his concerns and provided their telephone number.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express for investigation.  Mr. [redacted]...

will be notifed by Direct Express once the review is completed.Please encourage Mr. [redacted] to contact me if he has any questions.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because: HI,My case got closed because I didn't respond in time. I was waiting fro the company, Direct Express to resolve this issue and refund my money. They had finally contacted me once I opened up a complaint with you guys. But once it got closed I can't get through to them anymore and I am waiting for them to put my money back into my account. I would like to request that my case be re opened. Case number [redacted].Thank you,[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about a dispute they filed on their Direct Express card.  I have escalated this...

complaint to management at Direct Express to investigate and contact [redacted] to discuss the claim.Meanwhile, encourage [redacted] to contact me if they have further questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
In response to [redacted]'s complaint, the $13.50 fee for the expedited delivery was credited to her card on June 30, 2014.  Additionally, I have been informed she has received her new card.
I believe Ms. [redacted]'s concerns have been resolved. 
Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
###-###-####

Complaint: [redacted]
I am rejecting this response because:Repeated and multiple calls from my cellular phone costing me the airtime because I purchase phone cards and do not have a contract telephone. I have to pay for my airtime and due to the multiply repeated idiocy of US Direct Express customer service, ie. never doing more than sending me a new temporary password that would not work, I was required  to use over $39.00 worth of telephone card time.When your customer dis-service department continually refused to contact me or do anything more than send a new temporary password for over a year, it cost me money in the form of telephone airtime. Do I need to take you to small claims court about this issue? The gross negligence of your customer service department is the cause of this issue, and the money it cost me to get someone from your dis-service department to actually do their job.
Regards,[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted]'s concerns involve fees he has been assessed for the re-issue for his Direct Express card.
I have escalated [redacted]'s complaint to...

management at Direct Express.  [redacted] will be notified of the outcome.  Meanwhile, please encourage [redacted] to contact me direcltly if he has any questions.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have made several attempts to contact Ms. [redacted] and have left several messages.  As of yet I still have not heard back from her. I will gladly be willing  to change my response once I have spoken to her. 
Regards,
[redacted]

Revdex.com,I have been provided the following update by Direct Express Management:On 5/22/16:  Direct Express spoke with the cardholder and advised her that her dispute is currently pending.  And communicated the 45 day Reg. E timeframe for dispute resolution.  She told Direct Express understand and was satisfied with the timeframe.Once the dispute is decided, the cardholder will be notified in writing of the outcome.Sincerely,[redacted]
Vice PresidentComerica Incorporated[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
im still waiting for contact no contact has been made by Direct Express

Complaint: [redacted]
I am rejecting this response because: 's.[redacted] has not tried to contact me .I have the proof from direct express that it was taken out .[redacted] is playing games with my family income.I have filed a complaint with Social Security and I suggest other people do the same.If Social Security knows then this company cannot still allow this company to allow them to steal from us without authorization.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this still has not been investigated. Direct express can not provide any doceumentation that I made those charges. They have not even attempted to contact the merchant. The lady that keeps calling me keeps saying it's not getting pass me and I made a decision.  I demand proof that this was investigated. 
Regards,
[redacted]

Revdex.com,I apologize for the confusion.  I can confirm that Ms. [redacted]'s Direct Express card and account is closed.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to investigate.  He will be...

contacted by Direct Express with the results of the investigation.Please encourage Mr. [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,
Mr. [redacted]'s fraud claim has been escalated for review to the Direct Express fraud manager.  Mr. [redacted] will be notified by Direct Express of the outcome of the investigation.
Please encourage Mr. [redacted] to contact me directly if he has any questions.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Incompetent employee name [redacted] was supposed to help me transfer my funds to a functional bank and she has done nothing but display incompetence.  I have called her, on average, twenty times per day and fifty emails (sent by me). She needs to do her job and stop being such a lazy employee, which is the norm at Direct Express. ALLOW ME TO TRANSFER MY MONEY NOW!!!!! THEN YOU NEED TO REIMBURSE THE MONEY YOU PROMISED ME YOU WOULD REIMBURSE MONTHS AGO FOR THE RIDICULOUS FEES "YOU CHARGE" FOR ATM FEES, ETC.  GET THIS DONE YOU SUSAN RUTLEDGE REEVES.
Regards,
[redacted]

Revdex.com, [redacted] is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact [redacted] directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at [redacted] to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department