U S Direct Express

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by Tosha Sue [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to investigate.  Ms. [redacted]...

will be contacted when the investigation is complete.
Please encourage Ms. [redacted] to contact me if she has any questions.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,Direct Express management has provided the following update concerning Ms. [redacted]'s Direct Express dispute:On 02/02/15: Dispute SR#[redacted] was opened for three alleged unauthorized recurring POS transactions from [redacted] totaling $88.65 that occurred on 12/2/14, 1/3/15, and 2/2/15.  Ms. [redacted] states she cancelled the service.On 02/18/15: Direct Express received the dispute paperwork.On 03/19/15: Claim was closed additional information is needed.  Ms. [redacted] states she cancelled the service but did not provide a cancellation number, date of cancellation or proof of contact with the merchant.On 04/22/15: Direct Express indicated that they will contact Ms. [redacted] to advise her on what documentation is needed for the investigation.  Additionally, I left Ms. [redacted] a voice message to contact me directly if she needs further assistance.Sincerely,[redacted]
[redacted]Comerica Incorporated[redacted]

Revdex.com,
Direct Express management has provided the following update concerning the dispute claim for Mr. [redacted]:
09/12/16:  Claim was closed denied due to prior authorization given.  Mr. [redacted] states in dispute paperwork he gave his card to a friend to make a purchase and the disputed transactions occurred at that time; the friend never returned with the card. 
 
In summary, Mr. [redacted] is responsible for the transactions since he authorized use of his card by a 3rd party.  The contact clearly states that if he allows access / use of his card to a 3rd party - he is responsible.
 
I would be happy to speak with Mr. [redacted] if he has any questions or further concerns.
 
Sincerely,
[redacted]
Vice President
Comerica Incorporated
313.222.9302

Revdex.com,   I have received the following update from Direct Express management for [redacted]>     On 2/06/18 -  Dispute SR [redacted] opened for $160.60 related to alleged unauthorized transactions occurring every month starting October 2017 through February 2018 by [redacted].COM.   On 2/21/18 –  Dispute paperwork received.  Claim closed, additional information needed.  Letter sent to Mr. [redacted].    Direct Express research showed Mr. [redacted] previously signed up for membership with the disputed merchant in October 2017, and the disputed merchant is a monthly membership that will automatically renew if not canceled. Mr. [redacted] was required to agree to the merchant’s terms and conditions prior to continuing with the merchant’s offer. Mr. [redacted] did not cancel his membership within the seven ay free trial offer which resulted in monthly payments.  On 2/26/18 –  Mr. [redacted] called the Direct Express call center to inquire about status of his dispute.  Mr. Freemen was advised that the claim was closed, additional information needed.  Claim could not be re-opened, due to additional information needed.   On 2/27/18 -  A second letter was sent to Mr. [redacted].  Additional information needed to confirm if services were cancelled. Full cancellation date prior to the pre- auth. of disputed transaction is needed for further review of dispute On 2/28/18 - The Direct Express cardholder advocacy group (CAG) contacted Mr. [redacted] to address his concerns. The CAG notified Mr. [redacted] of Direct Express Dispute Investigations’ findings. Mr. [redacted] was not satisfied with the results of his dispute; however, the CAG directed Mr. [redacted] to the merchant for recourse. Mr. [redacted] has the CAG’s direct contact information in the event he requires additional assistance going forward. In summary, Direct Express explained to Mr. [redacted] that he needs to work directly with the Merchant to resolve his concerns.  Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:They still haven't refunded my money. If they don't refund the money that was stolen from me , I will not be happy. They have all the information they need to make a decision. I live on a fixed income and I need my money to pay bills that could not pay because my [redacted] card was stolen.

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about her Direct Express card.  I have escalated her concern to management at Direct Express to investigate and contact Ms. [redacted].
I...

have been informed by Direct Express management that on 07/10/2014 they called Ms. [redacted]; she answered and stated she was on another line and ended the call.  On 07/11/2014 Direct Express left Ms. [redacted] a voice-mail message requesting she return their call.  On 07/14/2014 Direct Express attempted to reach Ms. [redacted] again and left a message with woman who answered the phone asking Ms. [redacted] to return the call.  To date, no return call has been received from Ms. [redacted].  Direct Express needs to speak with Ms. [redacted] since they have been unable to identify what account Ms. [redacted] is referencing.
Please encourage Ms. [redacted] to return the calls from Direct Express or she can feel free to contact me directly at the telephone number listed below. 
Sincerely,
[redacted]
Vice President
Comerica Incorporated
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Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the...

Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely,
[redacted] Vice President Comerica Incorporated Corporate Quality Process Department

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded [redacted] complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded Ms. [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,I have been provided the following update by Direct Express management concerning Ms. [redacted]'s complaint:On 05/17/16:  Direct Express Customer Advocacy Group called Ms. [redacted] and informed her the residual funds on the card for her deceased daughter was returned to the the U.S. Treasury.  Ms. [redacted] was advised to contact her local paying agency for assistance with the redistribution of the funds.  Ms [redacted] advised she would reach out to the paying agency for assistance with this matter.Please have Ms. [redacted] contact me directly if she has any further questions.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com,
I have been informed by Direct Express management that [redacted]'s claim has been approved and her card was credited.  Below is a summary of the timeline for her dispute.
On 09/26/2014 -  Dispute paperwork was received and provisional credit was issued in the amount of  $568.89. Letter sent to [redacted] from Direct Express.
On 10/15/2014 -  The claim was closed approved; the provisional credit issued on 09/26/2014 was made final.  A letter notifying [redacted] of the final credit was sent.
Please encourage [redacted] to contact me if she has any questions or concerns.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Date Sent: 5/26/2015 3:05:43 PMComplaint: [redacted]I am rejecting this response because: Today is 5-26-2015, I have made many calls to US Direct Express and still nothing!I did reach Mrs. [redacted] who said someone would contact me,no one has,not by phone or mail nor e-mail.This is totally absurd,this card says FDIC insured.Well I am out $480,I am a para-plegic,I just don't think they should be able to get away with this injustice!!!Regards,[redacted]

Revdex.com,I was provided the following update from Direct Express management regarding Ms. [redacted]'s dispute:On 5/19/17 – Secondary review completed.  Claim remains denied due to conflicting information, listed below:Disputed transactions occurred over multiple days and months and did not immediately drain the account.Ms. [redacted] also has previous history with the dispute merchants that are not being dispute. Ms. [redacted] received monthly statements and was aware of the account activity, but instead of immediately reporting the alleged fraud, allowed the charges to continue.Ms. [redacted] reviewed her transaction history via balance inquiries from a phone number linked to her.  On 8/08/17 – The Direct Express cardholder advocacy group called and spoke with Ms. [redacted] and she stated she understands that her claim has been denied for conflicting information and has no further questions. In summary, Ms. [redacted]'s claim was denied.  Either she processed the charges or someone who had access to her card within her household.  The decision remains the unchanged. Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.  Mr....

[redacted] will be notified once the investigation is complete.Sincerely,[redacted]
[redacted]Comerica Incorporated[redacted]

Complaint: [redacted]
I am rejecting this response because: I am waiting the proof that I am responsible for the fraudulent action on my bankcard proving that I have an account with Google, and I made the purchases that were made to the account at various times.  By the way, they also hacked two other accounts that have my name on them, but do not belong to me.  These accounts have been satisfied and closed as of June, 2017.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.  Once...

the investigation is complete, Mr. [redacted] will be notified.Please encourage Mr. [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted] Comerica Incorporated313.[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department