U S Direct Express

Complaint: [redacted]
I am rejecting this response because: Direct Express insists that I was refunded, but because my account was overdrawn that the refund was absorbed by the overdraft. It is not possible for me to overdraw this account. After my monies are deposited, once they are gone, THEY ARE GONE! DIRECT EXPRESS are the ones in control of transactions, I can't use monies that are not there. While doing their investigation,  they put the provisional credit on and off my account so much, they ended with the overdraw on the account. I am still owed $159.00 because when they put it on there, my account was overdrawn...again they were the ones that overdraw the account in the first place! 
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by Tosha Sue [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to investigate.  Ms. [redacted]...

will be contacted when the investigation is complete.
Please encourage Ms. [redacted] to contact me if she has any questions.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Complaint: [redacted]
I am rejecting this response because:  YOU "think" your company is awesome. Look at the REAL stats!!! ONLY 1 positive review. 37 NEGATIVE 467 COMPLAINTS  [1] Positive Reviews [0] Neutral Reviews [37] Negative Reviews [38] Total Customer Reviews   [467] Total Customer Complaints
Regards,
[redacted]

Revdex.com,I have received the following update from Direct Express management concerning the two Direct Express disputes that Mr[redacted]iled:*Direct Express’ Fraud Operations that a second review had been conducted and both claims have been closed due to being Past Time to File. * On 06/26/17 The Direct Express customer advocacy made contact with Mr. [redacted] and informed him that both fraud claims had been closed for past time to file. Specifically due to the fact that caller authenticated as Mr. [redacted] contacted Direct Express July 3 2016 and informed Direct Express the card had been lost and a new card was ordered. No dispute or claim of unauthorized use was made at that time.  *Mr. [redacted] waited until May 8, 2017 to file his fraud claim.   *Mr. [redacted] made note in his police report that he gave prior authorization to his daughter to use his card while he was incarcerated (06/29/16 to 08/01/16) In summary, his claims were denied since he allow access to his daughter to use his and  he did not file the disputes timely.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.   I have escalated her complaint to management at Direct Express to investigate.  She will be...

contacted by Direct Express with the results of the investigation.Please encourage Ms.[redacted] to contact me if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Hi I finally the $13.50 refund for delivery of the card as promised. I would like to close the case. Thank you [redacted] complaint: [redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about her Direct Express card.  I have escalated her concern to management at Direct Express to investigate and contact Ms. [redacted].
I...

have been informed by Direct Express management that on 07/10/2014 they called Ms. [redacted]; she answered and stated she was on another line and ended the call.  On 07/11/2014 Direct Express left Ms. [redacted] a voice-mail message requesting she return their call.  On 07/14/2014 Direct Express attempted to reach Ms. [redacted] again and left a message with woman who answered the phone asking Ms. [redacted] to return the call.  To date, no return call has been received from Ms. [redacted].  Direct Express needs to speak with Ms. [redacted] since they have been unable to identify what account Ms. [redacted] is referencing.
Please encourage Ms. [redacted] to return the calls from Direct Express or she can feel free to contact me directly at the telephone number listed below. 
Sincerely,
[redacted]
Vice President
Comerica Incorporated
###-###-####

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to investigate.Ms. [redacted] will...

be notified by Direct Express once the investigation is complete.Sincerely,[redacted]Vice PresidentComerica Incorporated313.222.9302

Complaint: [redacted]
I am rejecting this response because:They still haven't refunded my money. If they don't refund the money that was stolen from me , I will not be happy. They have all the information they need to make a decision. I live on a fixed income and I need my money to pay bills that could not pay because my [redacted] card was stolen.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com,I have requested that Direct Express Management contact [redacted] - to address her address.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,   I have received the following update from Direct Express management for [redacted]>     On 2/06/18 -  Dispute SR [redacted] opened for $160.60 related to alleged unauthorized transactions occurring every month starting October 2017 through February 2018 by [redacted].COM.   On 2/21/18 –  Dispute paperwork received.  Claim closed, additional information needed.  Letter sent to Mr. [redacted].    Direct Express research showed Mr. [redacted] previously signed up for membership with the disputed merchant in October 2017, and the disputed merchant is a monthly membership that will automatically renew if not canceled. Mr. [redacted] was required to agree to the merchant’s terms and conditions prior to continuing with the merchant’s offer. Mr. [redacted] did not cancel his membership within the seven ay free trial offer which resulted in monthly payments.  On 2/26/18 –  Mr. [redacted] called the Direct Express call center to inquire about status of his dispute.  Mr. Freemen was advised that the claim was closed, additional information needed.  Claim could not be re-opened, due to additional information needed.   On 2/27/18 -  A second letter was sent to Mr. [redacted].  Additional information needed to confirm if services were cancelled. Full cancellation date prior to the pre- auth. of disputed transaction is needed for further review of dispute On 2/28/18 - The Direct Express cardholder advocacy group (CAG) contacted Mr. [redacted] to address his concerns. The CAG notified Mr. [redacted] of Direct Express Dispute Investigations’ findings. Mr. [redacted] was not satisfied with the results of his dispute; however, the CAG directed Mr. [redacted] to the merchant for recourse. Mr. [redacted] has the CAG’s direct contact information in the event he requires additional assistance going forward. In summary, Direct Express explained to Mr. [redacted] that he needs to work directly with the Merchant to resolve his concerns.  Sincerely,[redacted]Vice PresidentComerica Incorporated

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded [redacted] complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the...

Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely,
[redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
Please note that I have forwarded Ms. [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
[redacted] Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.  Once...

the investigation is complete, Mr. [redacted] will be notified.Please encourage Mr. [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted] Comerica Incorporated313.[redacted]

Revdex.com,I have been provided the following update by Direct Express management concerning Ms. [redacted]'s complaint:On 05/17/16:  Direct Express Customer Advocacy Group called Ms. [redacted] and informed her the residual funds on the card for her deceased daughter was returned to the the U.S. Treasury.  Ms. [redacted] was advised to contact her local paying agency for assistance with the redistribution of the funds.  Ms [redacted] advised she would reach out to the paying agency for assistance with this matter.Please have Ms. [redacted] contact me directly if she has any further questions.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction...

rating. The cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.Please note that I have forwarded [redacted] complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving his issues.Sincerely,[redacted]
[redacted]Comerica IncorporatedCorporate Quality Process Department