U S Direct Express

Revdex.com,Direct Express management has provided the following update:The dispute was closed additional information needed on June 14, 2016.  The cardholder was not able to provide an agreement with the merchant regarding the payment arrangements between the two parties.  Direct Express spoke with the cardholder today and reviewed with the cardholder the information that is needed to continue her dispute.  She told Direct Express she will attempt to locate her documentation and return it to Direct Express. Please encourage the cardholder contact me directly if she has any questions or additional concerns.  I would be happy to speak with her.  I have left her a voice message again today to contact me. Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Complaint: [redacted]
I am rejecting this response becausethey keep lying. I having never indicatied I have not tried to contact the merchant.  They keep telling lies on me I have also reported this to the texas attorney General. I want to dispute and get my money back.
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I have not received transaction May , June , July 2016

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction...

rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  I escalated Ms. [redacted]'s complaint to management to review and have been informed that her complaint has been resolved.  Below is a summary of the...

timeline.A review of Ms. [redacted]’s account shows that she is a representative payee for three benefit recipients, one of them is [redacted].   07/01/14: Direct Express received a DNE (death notice entry) for [redacted] and a debit adjustment was processed for the 07/03/2014 benefit payment in the amountof $1435.00 for the return of the funds to the U.S. Treasury.      On 3/5/14:  As a result of this inquiry, the case was researched by Comerica’s ACH Department and it was determined the benefit payment for [redacted] had not been returned to the U.S. Treasury due to a clerical error.On 3/6/14  Comerica ACH returned the 07/03/2014 benefit payment in the amount of $1,435.00 for [redacted] to the U.S. Treasury on line via ACH.  The Treasury should receive the funds within two days. Ms. [redacted] should contact the paying agency for further assistance in recovering the benefit.Please encourage Ms. [redacted] to contact me directly if she has any questions.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr. [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have requested that Direct Express management reach out to Ms. [redacted] as soon as possible to discuss her concerns and dispute.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted].[redacted].[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to...

investigate.Ms. [redacted] will be notified by Direct Express of the outcome once the investigation is complete.Sincerely,[redacted]Vice PresidentComerica Incorporated313.222.9302

Complaint: [redacted]
I am rejecting this response because:I have called that number and it did not resolve me issue on their record it clearly says I refused overnight shipping. They sent my new card overnight and charged me 13.50 when they clearly made that mistake.  They know this and still refuse to give me my money back. This is the same number that was given me to call. So no it reject.this.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about the enrollment process for Direct Express.  I have escalated her complaint to management at Direct Express to investigate and contact Ms....

[redacted].Please encourage Ms. [redacted] to contact me if she has any questions.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have been dealing with this situation and they've done nothing about it. I need my money back and I will believe it when I see it. I have friends that have been in the same situation and they never got my money back. They claim they can't give me any answers at all.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his concern to management at Direct Express to investigate.  Mr....

[redacted] will be contacted by Direct Express when the investigation is complete.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted]'s concern involves a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express.
I have been...

informed by Direct Express management that [redacted] filed a dispute on June 9, 2014 for an unauthorized CVS Pharmacy transaction in the amount of $215.61.  Direct Express indicates that they have not received any dispute paperwork to continue the review of her claim.
On August 5, 2014, Direct Express contacted [redacted] to encourage her to email or fax in the dispute documentation.  [redacted] stated she will mail in the dispute documentation.
Direct Express explained to [redacted] that once the paperwork is received her claim will be reviewed.  Additionally, Direct Express management provided her with a direct contact number.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
Corporate Quality Process Department
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by Marquisha [redacted].  Ms. [redacted]'s concern involves a dispute she filed on her Direct Express Card.  I have escalated her complaint to Direct Express Management.  Ms. [redacted] will be...

notified by Direct Express of the outcome of the review of her claim.
Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
Corporate Quality Process Department
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.
Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

On 9/27/2014 I [redacted] got an email response to my complaint and it said I would be hearing from someone on it they also wanted me to call the [redacted] personally and I tried but they wouldn't give me a number wonted me to write to her.I have sent tow forms to them and they have said they have not gotten either one of them but yet they wont me to keep sending forms and letter only for them to tell me they didn't get it.this is so messed up!All I wont is for them to get my money back that someone took from me.They told me both sites  were fake sites but yet they don't wont to help me in getting my money back that this person took from me.

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder...

satisfaction rating. The cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.I have forwared **. [redacted]'s complaint to Direct Express management forreview and asked that they reach out to her discuss her concerns.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.Below is a...

summary from Direct Express management:Research shows that enrollment was completed through the call center.  Extensive Personal Information is needed to complete an enrollment for Direct Express.  The enrollment was approved by the Social Security Administration and became active on 12/05/14.  On 02/24/15: - Dispute SR1-2341236139  was opened for $2,245.00 for multiple alleged ATM withdrawals that occurred on 01/13, 01/14, and 01/16, 2015 that depleted the card account. Mr. [redacted] stated his January 2015 benefit payment never went to his personal bank account and that the funds were deposited into a Direct Express card which he never ordered or received.    On 03/06/15: Dispute paperwork was received.  Investigation continues.  On 03/10/15:  Case review determined that this case is enrollment fraud. therefore Mr. [redacted] should be referred back to the Paying Agency - Social Security Administration for critical payments. In conclusion, the Direct Express Investigators determined that a Direct Express Card Account was fraudulently opened in the name of [redacted].  Mr. [redacted] sould go into his local Social Security Office and request a critical payment be processed for him.Please encourage Mr. [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted]313.[redacted]3/11/15: CAG attempted to notify CH to refer him to the paying agency, however, therewas no answer.  CAG left the CH a voicemail requesting a return theircall.