U S Direct Express

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] I have not received transaction May , June , July 2016

Complaint: [redacted]
I am rejecting this response because: HI,My case got closed because I didn't respond in time. I was waiting fro the company, Direct Express to resolve this issue and refund my money. They had finally contacted me once I opened up a complaint with you guys. But once it got closed I can't get through to them anymore and I am waiting for them to put my money back into my account. I would like to request that my case be re opened. Case number [redacted].Thank you,[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr. [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to investigate.  He will be...

contacted by Direct Express with the results of the investigation.Please encourage Mr. [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
im still waiting for contact no contact has been made by Direct Express

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted]'s concerns involve fees he has been assessed for the re-issue for his Direct Express card.
I have escalated [redacted]'s complaint to...

management at Direct Express.  [redacted] will be notified of the outcome.  Meanwhile, please encourage [redacted] to contact me direcltly if he has any questions.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Incompetent employee name [redacted] was supposed to help me transfer my funds to a functional bank and she has done nothing but display incompetence.  I have called her, on average, twenty times per day and fifty emails (sent by me). She needs to do her job and stop being such a lazy employee, which is the norm at Direct Express. ALLOW ME TO TRANSFER MY MONEY NOW!!!!! THEN YOU NEED TO REIMBURSE THE MONEY YOU PROMISED ME YOU WOULD REIMBURSE MONTHS AGO FOR THE RIDICULOUS FEES "YOU CHARGE" FOR ATM FEES, ETC.  GET THIS DONE YOU SUSAN RUTLEDGE REEVES.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to...

investigate.Ms. [redacted] will be notified by Direct Express of the outcome once the investigation is complete.Sincerely,[redacted]Vice PresidentComerica Incorporated313.222.9302

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. If my complaint is not solved I will reopen my dispute. 
Regards,
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder...

satisfaction rating. The cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.I have forwared **. [redacted]'s complaint to Direct Express management forreview and asked that they reach out to her discuss her concerns.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This isn't an issue on the financial aspect of direct express This is soley an issue with regards to customer service I received from direct express which does fall with in the Revdex.com. In addition the response I've received in regards to my complaint has nothing to do with the issue at hand. Direct Express clearly has poor customer service guideless even from within the office of the president as one can see from the response I've received. Thank you for your time.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about the enrollment process for Direct Express.  I have escalated her complaint to management at Direct Express to investigate and contact Ms....

[redacted].Please encourage Ms. [redacted] to contact me if she has any questions.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to investigate.Below is a...

summary from Direct Express management:Research shows that enrollment was completed through the call center.  Extensive Personal Information is needed to complete an enrollment for Direct Express.  The enrollment was approved by the Social Security Administration and became active on 12/05/14.  On 02/24/15: - Dispute SR1-2341236139  was opened for $2,245.00 for multiple alleged ATM withdrawals that occurred on 01/13, 01/14, and 01/16, 2015 that depleted the card account. Mr. [redacted] stated his January 2015 benefit payment never went to his personal bank account and that the funds were deposited into a Direct Express card which he never ordered or received.    On 03/06/15: Dispute paperwork was received.  Investigation continues.  On 03/10/15:  Case review determined that this case is enrollment fraud. therefore Mr. [redacted] should be referred back to the Paying Agency - Social Security Administration for critical payments. In conclusion, the Direct Express Investigators determined that a Direct Express Card Account was fraudulently opened in the name of [redacted].  Mr. [redacted] sould go into his local Social Security Office and request a critical payment be processed for him.Please encourage Mr. [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted]313.[redacted]3/11/15: CAG attempted to notify CH to refer him to the paying agency, however, therewas no answer.  CAG left the CH a voicemail requesting a return theircall.

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his concern to management at Direct Express to investigate.  Mr....

[redacted] will be contacted by Direct Express when the investigation is complete.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have been dealing with this situation and they've done nothing about it. I need my money back and I will believe it when I see it. I have friends that have been in the same situation and they never got my money back. They claim they can't give me any answers at all.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have called that number and it did not resolve me issue on their record it clearly says I refused overnight shipping. They sent my new card overnight and charged me 13.50 when they clearly made that mistake.  They know this and still refuse to give me my money back. This is the same number that was given me to call. So no it reject.this.
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by Marquisha [redacted].  Ms. [redacted]'s concern involves a dispute she filed on her Direct Express Card.  I have escalated her complaint to Direct Express Management.  Ms. [redacted] will be...

notified by Direct Express of the outcome of the review of her claim.
Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
Corporate Quality Process Department
###-###-####

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded [redacted] complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department