U S Direct Express

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded [redacted] complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time. If my complaint is not solved I will reopen my dispute. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This isn't an issue on the financial aspect of direct express This is soley an issue with regards to customer service I received from direct express which does fall with in the Revdex.com. In addition the response I've received in regards to my complaint has nothing to do with the issue at hand. Direct Express clearly has poor customer service guideless even from within the office of the president as one can see from the response I've received. Thank you for your time.
Regards,
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Better...

Business Bureau. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.
 
Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue. Please note that I have forwarded Latasha Lee's complaintto Management at Direct Express to review and reach out to Ms. Lee to assist in resolving her issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because: Direct Express advised I received my reimbursement of my money but that my account was overdrawn. I do not agree with their findings because they are responsible for my account being overdrawn in the first place. They credited and debited my account several times during their investigation so when the monies were REIMBURSED, I never actually received the money.
Regards,
[redacted]

Revdex.com,
I have been informed by Direct Express management the following concerning Brenda S Cardona's dispute:
On 4/6/16 - Dispute was opened for $106.92
On 4/22/2016 -  Direct Express  received the dispute paperwork.   Decision will be made by 5/21/16 per Reg. E guidelines.
On 4/27/2016 - Direct Express  spoke to [redacted] regarding her dispute opened and discussed with [redacted] the timeframe that was associated with the dispute process.  [redacted] stated she understood and had no concerns with the timeframe. [redacted] was provided with their direct contact information so that she could contact them directly if she had any additional concerns or questions.
In summary, [redacted] dispute is under review and she has been provided with the Customer Advocacy Groups direct telephone number if she has any questions or concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they continue to work with me on solving this problem.
Regards,
[redacted]

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please note that I have forwarded Ms. [redacted] complaint to management at Direct Express to review and contact her to discuss.Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because:  YOU "think" your company is awesome. Look at the REAL stats!!! ONLY 1 positive review. 37 NEGATIVE 467 COMPLAINTS  [1] Positive Reviews [0] Neutral Reviews [37] Negative Reviews [38] Total Customer Reviews   [467] Total Customer Complaints
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to research and contact Mr....

[redacted].  Below is a summary of the dispute timeline:On 02/14/15: Dispute [redacted] was opened for an alleged unauthorized ATM transaction totaling $483.00 that occurred on 2/13/15.On 03/11/15: Dispute paperwork was received.  Investigation continues.  On 03/31/15: Claim was closed, additional information is needed.   On 05/21/15: Direct Express management will contact Mr. [redacted] to advise him on what additional information is needed and to inform him he can fax the additional information to Direct Express to expedite the process.  Please encourage Mr. [redacted] to contact me directly if he has any questions or concerns.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com,I have received the following update from Direct Express management regarding the [redacted] dispute:On October 26, 2017 a processing error was discovered and the card was credited $297.86. A letter was sent to Mr. [redacted]  Direct Express mad multiple attempts to speak with Mr. [redacted] via phone and email but they were all unsuccessful.  No return call or email response was received from him.  Additionally, a contact letter was mailed in the event he needs further assistance.    In summary, Mr. [redacted]'s concerns have been resolved. Sincerely,[redacted]Vice PresidentComerica Incorporated

Complaint: [redacted]
I am rejecting this response because: Direct Express insists that I was refunded, but because my account was overdrawn that the refund was absorbed by the overdraft. It is not possible for me to overdraw this account. After my monies are deposited, once they are gone, THEY ARE GONE! DIRECT EXPRESS are the ones in control of transactions, I can't use monies that are not there. While doing their investigation,  they put the provisional credit on and off my account so much, they ended with the overdraw on the account. I am still owed $159.00 because when they put it on there, my account was overdrawn...again they were the ones that overdraw the account in the first place! 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: direct express was notified within 4 hrs of the fraud charge and the super told me to call the vendor and I did the vendor says the only way to get my money was has direct express reverse the charge but direct express disregarded the fraud and let the criminal complete the transaction, then due to their incompentance of mailing out a new card I had to pay a $13.50 fee for a replacement. I just left the vp listed on the response letter all of this.
if they taped the calls as they told me they did they can verify the truth.
I went to my local banker and he said they are under the same us guidelines as direct express is and the way it works once I file the fraud charge the bank credits my loss back into my account, but direct express must be working under who knows what guidelines because my loss has NEVER been re deposited.
direct express id under uc treasuries maybe they operate different than all the other banks.
I believe direct express has protected the frauder rather than the customer the real owner of the money.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This lady who claims to be the vice president will not respond to my calls or efforts to reach out to the company.I don't think she is interesting in hearing me out or helping.I will just take my complaint to Social Security. [redacted] 
Regards,
[redacted]

The company has sent my card and gave credit for fraudulent card. However there is still the matter of all the late fees and bounced check fees that I am responsible for because of...

this mishap that I would like them to reimburse me for.

Revdex.com,I have received the following update from Direct Express management concerning the two Direct Express disputes that Mr[redacted]iled:*Direct Express’ Fraud Operations that a second review had been conducted and both claims have been closed due to being Past Time to File. * On 06/26/17 The Direct Express customer advocacy made contact with Mr. [redacted] and informed him that both fraud claims had been closed for past time to file. Specifically due to the fact that caller authenticated as Mr. [redacted] contacted Direct Express July 3 2016 and informed Direct Express the card had been lost and a new card was ordered. No dispute or claim of unauthorized use was made at that time.  *Mr. [redacted] waited until May 8, 2017 to file his fraud claim.   *Mr. [redacted] made note in his police report that he gave prior authorization to his daughter to use his card while he was incarcerated (06/29/16 to 08/01/16) In summary, his claims were denied since he allow access to his daughter to use his and  he did not file the disputes timely.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded Mr. [redacted]' complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department