U S Direct Express

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express Card.  I have escalated his complaint to management at Direct Express for review.
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Mr. [redacted] will be notified by Direct Express about the results of the investigation.
Please encourage Mr. [redacted] to contact me if he has any questions.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com,I have been notified by Direct Express management that Mr. [redacted]' Direct Express dispute has been denied.  Below is a summary of actions taken by Direct Express.01/30/15: Dispute SR#[redacted] was opened for two alleged unauthorized ATM transactions ($103.00 & $63.00) totaling $166.00 that occurred on 01/19/2015.02/23/15: Dispute paperwork was received. 03/12/15: Claim was closed denied for conflicting information, including but not limited to the following; Mr. [redacted] is disputing ATM transactions and claims and states no one has authorization to use his card or access to his PIN and his card is still in his possession; however, there were no invalid PIN attempts or PIN changes, (PIN was known by user), there were no IVR/ATM balance inquires just before or during the disputed transactions, Mr. [redacted] used the card a few hours before the disputed transactions, the ATM location from the Mr. [redacted] residence is only 9 minutes, the disputed transactions do not follow normal counterfeit trends, a balance of $17.41 was left remaining on the card, and the transactions follow customer spending/transaction patterns.   03/12/15: A letter notifying Mr. [redacted] of the denial was sent.I have requested that a Direct Express manager contact Mr. [redacted] to discuss his dispute.Please do not hesitate to contact me if you have any questions.Sincerely,[redacted]
[redacted]Comerica Incorporated[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
The system was fixed the day after I filed the complaint!  I did receive a call from someone after the system was fixed.  I think it is funny that the response says that it is none of the Revdex.com's business!
Regards,
[redacted]

Revdex.com,I received the following update from Direct Express Management concerning Ms. [redacted] complaint:The Direct Express customer advocacy group called and spoke with Ms. [redacted]y on 01/05/17 regarding her concern with the partial funds that were left on [redacted] Direct Express card account after his death.  Ms. [redacted]y was advised, per the Notice of Reclamation process, Direct Express must wait 120 days after notification of death from Social Security,  which will be 03/16/17 to release any remaining funds on [redacted] card account due to the fact that his last benefit payment of $1184.00, dated 01-09-17, came in after the date of death (01-05-17).  If Direct Express does not receive a Notice of Reclamation from the U.S. Treasury within 120 days of notification, then the funds of $703.39 (partial remaining amount) will be placed back on the CH’s card account and Direct Express will proceed with the Probate process to have the funds dispersed to Ms. [redacted]y.  Ms.  [redacted]y advised that she understood the process; however was going to reach out to Social Security to see if there was any way to getting the funds sooner.  The Direct Express customer advocacy group provided Ms. [redacted]y with their direct contact information should she require additional assistance.   Note: The Direct Express probate team also spoke with Ms. [redacted]y on 12/29/16 and explained the above process to her as well.   In summary, Ms. [redacted]y has spoken with Direct Express management and has an understanding of the process.   Sincerely,[redacted]Vice PresidentComerica Incorporated

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded [redacted] complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling ###-###-#### and they will be happy to work with them toresolve their issue.I have escalated Ms. Gray's complaint to management at Direct Express toreview and contact her.[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express for investigation.
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Ms. [redacted] will be notified by Direct Express once the investigation is complete.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
313.22.9302

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder...

satisfaction rating. The cardholder may contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.I have escalated [redacted]s' complaint to management at Direct Expressto review and requested that they reach out to her.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The...

cardholder may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.  Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue. Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted]'s concern involves a dispute he filed on his Direct Express Card.  I have escalated his complaint to management at Direct Express and I am awaiting their...

response.
Please encourage Mr. [redacted] to contact me directly if he has any questions or concerns.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
Kwan Green  I received an email from a Tanya....I have made several calls and left two messages and nothing has been done....I would just like the money that was taken off the account back in april to be returned Direct Express1 <[email protected]> Today at 1:02 [email protected] bodyKwan, As your Cardholder Advocate,it has been brought to my attention of some concerns you were having on your account. In an effort to gather more information and help bring about a resolution, I was hoping we could discuss your concerns in greater detail.  Please contact the Cardholder Advocacy Group at the number below or reply to this email so that I may assist you.   TanyaCardholder Advocacy SpecialistCard Services, Center of Excellence tel   512.250-7544fax  512.298-3461

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I made a mistake. I do want to move forward with the complaint. I hit the wrong button. I want this issue resolved. Complaint #[redacted]
Regards,
[redacted]

Revdex.com,
I have been notified by Direct Express management that [redacted] dispute has been resolved.  His Direct Express was provisionally credited on March 29, 2016 in the amount of $220.13.  Mr. [redacted] was sent a letter informing him of the credit to his card.
Please let me know if you should need further information.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
Corporate Quality Process Department

Revdex.com:I received a call two days ago from [redacted], a Cardholder Advocate with US Direct Express.  She read off some notes taken by each of the Customer Service Agents I spoke with (before being transferred to Level 2 / Claims Dept and subsequently disconnected due to high call volumes.). She assured me that Direct Express is working on making things easier for cardholders to communicate with them and to get results.  Also, she notified me of the $503 credit having been applied to my account that morning.  My bills are now paid, so all is well on that front.I really do hope they work on keeping a queue for calls and perhaps setting a callback request during times of high call volumes.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Kindest Wishes, 
[redacted]

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please note that I have forwarded Ms. Elliott's complaint to Management at Direct
Express to review and reach out to the cardholder to assist in resolving their
issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating....

 The cardholder may contact Direct Express directly by calling[redacted] and they will be happy to work with them to resolve their issue.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

I have been victimize by Direct Express credit card fraud unit. My Direct Express card account was hacked in Jan 2017 and Dec 2017. I rarely used my card in public places, and believe my card was compromised from purchasing Facebook advertising (which is another matter). After much research and prodding, I was able to reach a person who supposedly worked for Direct Express. This person's job was that of an apologist, and continued to shield me from direct contact with the Fraud Unit. The Fraud Unit did nothing to contact merchandisers who were used by the hackers; I contacted the merchandisers on both occasions and had my money returned.
I am in direct contact with authorities, and I believe I can help all persons who have been victimized by Direct Express. They held up my money, in direct violation of federal law, during the Christmas holiday. I will not let this go, and Comerica is also back-peddling as a result of my work. I will research all complaints and contact as many persons as I can, but if I do not get to you, I can be contacted at [email protected]. You can research my name, JB Simms, and my publishing website www.erikpublishing.com. We can do this together, and make Comerica, the parent of Direct Express, pay damages to those victimized by these cowards who hide behind a call center.