U S Direct Express

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted]  complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I have forwarded [redacted]'s additional comments to management at Direct Express to address.  I have also asked for an udpate on how the issues were resolved.
Please encourage [redacted] to contact me directly if she has any questions.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,It is my understanding that Direct Express management has reached out to Mr. [redacted].  I have requested an update.Sincerely,[redacted]
Vice PresidentComerica Incorporated

I have been victimized by Direct Express twice in 4 years and after reading nothing but negative reviews on several websites, I have to question why this fraud of government money from a federally secured bank is being allowed and ignored? I have contacted every agency that I hoped would be interested in this blatant theft of low income citizens but even the Revdex.com was a lesson in frustration and futility. They suggested that I contact Direct Express about my concerns as if I hadn't thought of that and already exhausted all my options with them. I am currently in the 'investigation" stage of disputing fraudulent transactions for $500 and feel the need to plan who, what and how to fight back if they deny my claim again. Any suggestions would be appreciated.

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling ###-###-#### and they will be happy to work with them toresolve their issue.[redacted]

Revdex.com,
I have asked Direct Express management for an update on this complaint.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue.I have escalated [redacted]' complaint to management at Direct Expressto review and contact him.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to investigate.  Below is a...

summary of the investigation:03/20/15:  Ms. [redacted] contacted the Direct Express Call Center and advised card was lost; card was closed and a replacement card was expedited to her.  Address on file was also updated to a Miami, Florida address.   Note that the caller identified herself as Ms. [redacted] and had personal information used to confirm her.04/03/15: A SSA benefit payment was received and card account was later depleted of funds on the card. 04/03/15:  Dispute SR#[redacted] was opened for two alleged unauthorized ATM transactions and one POS transaction totaling $836.00 that occurred on 04/03/2015.  Ms. [redacted] lives in Tennessee and did not request a card be sent to Florida.  The card was closed and a fraud alert was placed on the account.   04/14/15: Direct Express received the dispute paperwork.04/17/15: Claim was approved; a credit in the amount of $836.85 was issued to Ms. [redacted]' Direct Express card.  Additionally, a letter was sent to Ms. [redacted] informing her of the credit to her card.In summary, Ms. [redacted]' dispute has been resolved and her card was credited.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this process is satisfactory to me.
Regards,
[redacted]

Revdex.com,It is my understanding that Direct Express called [redacted] and reviewed all activity again with her.  I do understand that the activity and reimbursements can be confusing due to the international fees and charges.  I have been informed that her card has been credited back for the fraudulent activity.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,Direct Express Management is reviewing Ms. [redacted]'s concerns.  Additionally, Direct Express Management has or will shortly reach out to discuss her concerns / issues with her.  The feedback provided is always appreciated and used to improve service.Please encourage Ms. [redacted] to contact me if she has further questions or concerns.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Complaint: [redacted]
I am rejecting this response because:I have literally been waiting by my phone for them to call and I have not heard anything from us Direct Express. please have them call me I will be waiting by the phone.
Regards,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express to investigate and contact Ms. [redacted] when the review...

has been completed.Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction rating. The cardholder...

may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded Mr. [redacted] complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Complaint: [redacted]
I am rejecting this response because: Direct Express and [redacted] are confused, NOT ME! The only thing that is not confused is the fact that I, ME, [redacted]...DID NOT RECEIVE MY MONEY!!! International fees ARE NOT confusing when they were only a couple of dollars! But, again what is confusing is how Direct Express or Rutledge can think that they returned my monies! If you CAUSED THE OVERDRAFT IN THE FIRST PLACE WHEN YOU DID THE INVESTIGATION..THEN I DIDN'T  GET MY MONEY!! DIRECT EXPRESS YOU CAUSED THE OVERDRAFT AND THEN DID THE REIMBURSEMENT..TO MAKE IT SEEM LIKE YOU DID YOUR JOB!!!! Let me be clear...just because ELECTRONICALLY you can show you REIMBURSED me...DOES NOT MEAN I WAS!!!! DIRECT EXPRESSED CAUSED THE OVERDRAFT. .IS ANYBODY HEARING ME!! DO YOU UNDERSTAND THAT...THEY CAUSED THE OVERDRAFT, SO THE MONIES BEING SHOWN ON THE ACCOUNT WEREN'T ACTUALLY RECEIVED BY ME!! I WAS A VICTIM TWICE..AND VERY DISAPPOINTED AND WITH DIRECT EXPRESS' INSISTENCE THAT I AM NOT UNDERSTANDING WHAT HAPPENED..I KNOW EXACTLY HAPPENED!! 
Regards,
[redacted]

Revdex.com,
I am in receipt of the complaint that has been filed with your agency by [redacted].  Mr [redacted]' complaint involves a dispute he filed on his Direct Express Card.  I have forwarded his concerns to a Direct Express manager.  I...

anticipate providing a response shortly.
Please encourage Mr. [redacted] to contact me directly if he should have any questions.
Sincerely,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about a dispute he filed on his Direct Express card.  I have escalated his complaint to management at Direct Express to research and contact him...

with the results.Please encourage Mr. [redacted] to contact me with if he has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

RevDex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service
and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94%
cardholder satisfaction...

rating. The cardholder may contact Direct Express
directly by calling [redacted] and they will be happy to work with them to
resolve their issue.Please
note that I have forwarded Ms. [redacted]' complaint
to Management at Direct Express to review and reach out to the cardholder to
assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  [redacted] is concerned about a dispute she
filed on her Direct Express card. I have escalated the complaint to management at Direct Express to investigate and contact [redacted]...

[redacted].
Please encourage [redacted] to contact me directly if she has any questions.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling 888-741-1115 and they will be happy to work with them toresolve their issue.Please note that I have forwarded  [redacted]'s complaintto Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues.Sincerely,[redacted]Comerica IncorporatedCorporate Quality Process Department