U S Direct Express Reviews (1518)
Review: I am a customer of Direct Express and on there website it has options of notifications of deposits and low balance and I had the notifications go to my phone and now for the last 2 months the notifications have not been working I have called them several times to report they are not working. Each time they say they see that I have notification options set and I should be receiving them. I am not, they must think I just call to waist there time. They don't seem to believe that I am having this problem. They do not take my concerns at face value.Desired Settlement: 1) To have someone look into this problem.2) Develop a system to where someone who calls in with a problem that it can be sent to the proper departments to have the problem looked into.3) To follow up with the customer to insure that the problem has been resolve.If not they will lose my service and the money they make off my transactions. All my transactions are done with their card.Thank You
Review: Refuse to send me a new Direct Express Card with my correct name [redacted] when I send in paperwork of my last name as being [redacted]. They put my name [redacted] on the Direct Express card, that was NEVER my last name and I was NEVER MARRIED. Still will not send me the correct card after I send in verification papers via fax. They got the paperwork, what else do I need to prove to get the correct card? I shouldn't of had to prove nothing in first place because they are the ones who made the big mistake to give me the wrong last name on the card. I am just the payee for my daugther [redacted]. She has her dad last name and him and I were NEVER MARRIED! I have my maiden last name [redacted] since BIRTH!Desired Settlement: I would like a new replacement Direct Express card with my name [redacted] on it! Fix it and correct the problem or else I will take this to court.
Review: This company handles Social Security benefit payments for the individual I'm a payee for. Inside of two years I've two seperate times not being able to withdraw funds when made available, having my card declined, but still charged for the amount and paid out hours later and having funds at the ATM declined when they were there but still deducted from what was available in the account.
Review: on 3/02/2014 at around 11pm I contacted my credit card company to question a transaction. At the time of the call I did not mention fraud, I just wanted to question a transaction, the customer service rep told me she was closing my card and mailing me a new one. I told her please dont cancel my card !! I will be with out money to get home,, I was 3 hours from home and had no cash on me. she says; well I dont care I canceled your card. plus they charged me for a new one. I was stuck 3hours away from my home in the middle of the night. All I did was ask a question I did not report fraud at that time and they closed my card. plus charged me for a replacement That I didnt ask for. I tried to speak to a manager but they keep hanging up on me. Then on 03/08/2014, I filed a claim to dispute a atm charged where I never received money. I had $200. taken from my acvount without receiving cash. now for me to receive credit my card company ( derect express) needs to receive my complaint form within 10 days from the initial call. will I mailed the form the same day I received it and they said they never did I asked them to mail me a new once. again I mailed it back the same day now once again They said they never received it. They are trying to avoid giving my credit so they are saying tbey never received my form. Once again when I tried to call they just give me run around and are very rude telling me just deal with it. I have my Social Security and Disability money deposited with this companyand they just keep taken money from me with out my authorization I tried many times speaking to management but I get nowhere. please help me..Desired Settlement: to be credited for the changes on the replacement card and to be credited for the $200 disputeI filed on 3/08/2014
Review: Dir. Express is a company full of incompetent employees. Starting in Feb. of 2014 company failed to deposit social security funds in my account resulting in late payments of bills and severe distress. I made many, many calls to this company and representatives would not cooperate with me and refused access to managers . On one or two occasions a sympathetic representative allowed me to speak with a supervisor. Finally after 6 months I received my social security funds from Feb. In August 2014 again I was informed of suspicious activity on my debit card. I was informed by a Dir. Exp. representative that someone had used my debit card in Pretoria, South Africa. I informed the representative that I was not in South Africa, did not know of anyone in South Africa and did not authorized anyone to use my card. My account was completely deleted of all funds. This matter is causing severe distress. I cannot pay my bills, buy food, put gas in my card, etc. I was informed by dir. express that this matter could take up to 3 months to resolve. I simply cannot afford this situation and again I was put in a precarious situation with my creditors. PLEASE, PLEASE, PLEASE help me. When I questioned direct express about an address or full name of supervisor I was told that direct express has no address and my situation did not require an address and that there was no need to speak with a supervisor. I have a severe problem hereDesired Settlement: Department of Treasury and Social Security Administration should terminate contract with this company immediately. If this has happened to me it is probably happening to a thousand others.
Review: I have made repeated requests to have this matter taken care of. There is NO way an individual can contact this company unless by phone. The wait time is always over 5 minutes and having a pay-as-you-go phone service makes this difficult to say the least.
Review: This involves a "fraud" claim which has been denied. I have appealed their decision. "Rather than type up everything all over again, I have attached a copy of the correspondences that I've sent to Direct Expess. A detective with [redacted] GA Police Department is investigating this claim and has found discrepancies in the information given by the many reps that we've spoken with at Direct Express. They have given us the runaround, transferred us to numbers that sound like fax machines and we end up being disconnected. They show no sympathy but speak so callously and unsympathetic. These funds are the sole income, and just because they could not determine fraud does not mean that fraud didn't occur. Letters are below:
Review: My Social Security benefits are deposited on a debit card. In the literature that accompanied my debit card, it was stated that any complaints that I have concerning use of my card should be sent to DIRECT EXPRESS. For increased security for my account I want to change my password periodically. The system for changing password that DIRECT EXPRESS has on their webpage would not accept the temporary passwords that DIRECT EXPRESS sent to my email. Now I cannot access my account via internet. By not having access to my account I cannot monitor it for unauthorized use.
Review: I called to direct express on 7-3 - 2013 to file a complaint I was told that I would get a credit for the amount that was taken out since it was a charge used without my pin number just to fill out the paper work and send the stament I called back yesterday and asked them as to why I had not got credit they told that they would give me if I sent paper work in time now they cant find my paper work and they stated that if the investigator wants to give the credit he will if not I have to wait 45 days . this is crazy when I have done what I need to to move forward in this matter I am a person with a disablity and need to pay my bills . I am getting sick because I am worried that I need to pay a bill and they will come disconnect meDesired Settlement: I would like a refund in the amount that wAS TAKEN FROM THAT COMPANY I did not authorize the charge and it is clear that they where r trying to take out money with out my permission
Review: My debit card was charged almost, $1300 unauthorized and I've been getting the run around since 11/22/2014, about getting my money backDesired Settlement: I just want my money back
Review: there was unauthorized atm withdraws from my debit card on April 01, 2014 $203.00 was taken and a minute later they withdrew another $203.00 and on May 01, 2014 same exact thing $203.00 two times was taken out all together $812.00 total was taken. my card was never lost or stolen. no one else has access to my card or knows my pin number but me. on my statement it states the transactions took place from an atm machine at [redacted]. there is no business, bank, or store at that address where an atm is available. I filed a dispute with the card company and done all the necessary steps. and they concluded that no fraudulent activity occured. which is a big mistake. and now all I can do is contact my local law enforcement department. I understand the address is not a valid address but thats what is on my card statement. thats what I dont understand over $800 was taken from my account from an atm machine from an address that doesnt even exist? And Direct Express sent me a letter saying their done with their investigation and could not find any errors that fraud took place?Desired Settlement: $812.00 that's what was taken I did not do this so its only right to give me my money back.
Review: First, It is impossible to contact Direct Express card service by phone and speak to an agent. (Customer Service: ###-###-####) I had to call all the numbers for other services to finally speak to a person and try to resolve my problems detailed below.
Review: I honestly can say by my experience with this bank as it is contraccted through the Treasury Department, is really been a dishonorable experience for me. The company does not need to provide any bank statements or requests to prove anything. The companies have either resolved or never did resolve and thanks to a couple of interventions by this bank helped me to recover from any losses through transactions.
Review: The [redacted] issued me an US Direct Express card for my direct-deposit benefit payments which I receive on the 1st of every month, Everything was going great until this month in which I noticed my SSI deposit was deposited into my US Direct Express account however the funds disappeared with no trace as you can see here: [redacted] I only made 2-3 transactions totaling in $198.73 after the deposit the remainder of my benefits were taken from my account and there is no trace on the account history as to where the money went, so im assuming it couldn't have been withdrawn because if that was the case it would've shown in the transaction/purchase history.
Review: I am currently disabled and receive my Social Security disability through the US Direct Express card through a Comenca Bank that the government uses for direct deposit. In March, I had a charge that was not authorized by me for a online casino site. It totaled 35.00, which is quite a bit of money for me when I am on disability. I have called and talked to several people and was given to their fraud department and spoke with them. I was sent out a form which I filled out and returned which they say they have not received. I am just in the position that I would just like my $35.00 returned to my account. I do not know what happened to the form they wanted me to fill out but was sent back to the address they had listed on their pre printed envelope they enclosed. I do not know why I have to go through all of this because of someone accessing my card to play poker on this site. The only way I knew of it was because I was sent an email to my email address thanking me for the deposit to play the game. I have explained all of this to them and to no avail. I would like the $35.00 returned to my card as I live on a very limited income as it is. I do not know who used my card or my number or for what reason they would do that but I should not be held accountable and go without my money because of that. I even got a new card with a new number and had to pay extra to have it delivered the next day. I could not afford that but could not afford to go 3 to 5 days without my card either as that is all I have to live on. I think this is a ridiculous amount of time I have to go without that money and that I have to go through all the crap not knowing who used that number for their own pleasure. If you could help me it would be greatly appreciated. Thank you very kindly.Desired Settlement: I would just appreciate the $35.00 credited back to my Direct Express card for the money that was used to play a poker game and was not authorized and not know who did it. I am tired of waiting and did what I was asked to do.
Review: This bank refuses to transfer my funds to an accessible location.the total amount stolen is 716.36 I will remain homeless this month as a result of their actions. These people are unethical and this is a violation and can be classified as corporate theft. This is a horrible service I am trying not to use and only used as an alternative because I had no other means when approached by the [redacted]. I am a disabled student. They have absolutely no solutions to provide and should be did accredited by the Revdex.comDesired Settlement: The funds need to be transferred to routing: [redacted] acct: [redacted]
Review: My mother passed away on July 14, 2013. She had already received July payment on her card for [redacted].
Review: THIS COMPANY,DIRECT EXPRESS IS ENTRUSTED BY THE [redacted] TO ACCEPT MONTHLY SOCIAL SECURITY BENEFITS FOR ANY PERSON WHO DID NOT PROVIDE A BANK CHECKING ACCOUNT FOR THEIR BENEFITS TO BE SENT TO.IN TURN DIRECT EXPRESS ISSUES A DEBIT CARD TO THE SOCIAL SECURITY RECEPIENT.EACH MONTH THE PAYEES BENEFITS ARE ADDED TO THE DEBIT CARD.IN JULY 2013 I NOTICED SEVERAL UNAUTHORIZED WITHDRAWALS TO MY DIRECT EXPRESS DEBIT CARD.I IMMEDIATELY NOTIFIED THEM AND I WAS ISSUED A NEW CARD.I PROVIDED ALL REQUESTED INFORMATION AND DIRECT EXPESS CLAIMED TO HAVE DONE INVESTIGATION BUT NOTIFIED ME OF FINDING NO FRAUD.THEY REFUSED TO REFUND ME FOR THOSE CLAIMS.ON SEPT 3,2013,MY BENEFITS POSTED TO MY DEBIT CARD AND ON THAT SAME DAY A PERSON USED THAT SAME DEBIT CARD NUMBER TO MAKE WELL OVER $800.00 OF FRAUDULENT ATM WITHDRAWALS.I RECEIVED NO FRAUD ALERT FROM DIRECT.THEY HAVE NOT PROVIDED ME ANY PROOF THAT IT IS BEING INVESTIGATED.DIRECT HAS NOT ADVISED ME HOW TO PREVENT THIS FROM HAPPENING AGAIN WITH MY OCTOBER BENEFITS.THE [redacted] COUNTY SHERIFF'S DEPT AND [redacted] POLICE DEPT IN ** HAVE OBTAINED VIDEO SURVEILLANCE OF THE SUSPECT IN THE ACT OF MAKING THE ATM WITHDRAWALS.DIRECT HAS BEEN MADE AWARE OF THIS BUT HAVE NOT TAKEN ANY STEPS TO FURTHER INVESTIGATE OR TO REFUND MY MONEY WHICH TOTALS $1,467.00.UPON NOTIFYING SOCIAL SECURITY DEPT OF THIS THEIR FIRST ADVICE WAS TO REMOVE MY DIRECT DEPOST FROM DIRECT EXPRESS.I HAVE CURRENTLY OPENED ACCOUNT IN LOCAL BANK BUT THE SOCIAL SECURITY DEPT MAY NOT HAVE PROCESSED THAT REQUEST IN TIME FOR MY MONEY TO BE SAFE IN OCTOBER 2013. THIS COMPANY HAS LESS THAN ADEQUATE SECURITY,NO FRAUD ALERTS AND HAS NOT PROCESSED MY INVESTIGATION IN A QUICK OR CORRECT MANNER.Desired Settlement: I WOULD LIKE A THOROUGH INVESTIGATION AND FULL REFUND OF ALL MY MONEY THAT THIS COMPANY ALLOWED TO BE STOLEN.IF ANY ONE PART OF MY CLAIM IS DENIED I WOULD LIKE COPIES OF DOCUMENTATION WHICH THAT DECISION WAS BASED ON.I WOULD LIKE FOR DIRECT EXPRESS TO CONTACT MY LOCAL SHERIFF DEPT AND POLICE DEPT AND ALL THE BUSINESSES THAT WERE INVOLVED IN THIS FRAUD.BUT MOST IMPORTANT I RE-STATE THAT MY REFUND SHOULD BE FORTH COMING IN A TIMELY MANNER.
Review: my funds were stolen over a 16 month period while I was incarcerated without my permission or authorization. Direct Express just choose to say differently just because they can. there is no possibility their position is accurate. I was sent a denial letter along with the detailed information needed to file a police report at the same time. rendering it a moot issue for the report.Desired Settlement: to not have it be so easy for funds to be stolen due to lax security protocol. not blame client for same. to reimburse funds taken illegally by an unauthorized party. add security question to prevent what happened to me.
Review: my debit card was cleaned out in [redacted] and I live in [redacted] I reported to the debit card company direct express they told me they were sending a form to to fill out and to have back too them on 9/23/14 I still haven't gotten the for I call everyday and they lie and say there sending another one out and they don't service req # [redacted] there was 1022.00 stolen out of my account im disabled and that's all I have to live on thank youDesired Settlement: my stolen money put back in and send the form I need to do so this company is aa fraud
U S Direct Express Rating