U S Direct Express

Revdex.com,I have been notified by Direct Express Management that [redacted] dispute was resolved on December 16, 2015.  See below for specific details:Fair hearing review approved the claim and the denial was overturned. The transaction history was reviewed since 2014 and there was no history with the disputed merchants;  A final credit in the amount of $1,839.56 was issued to the Direct Express account.  A letter notifying [redacted] Feldman of the credit was also sent. Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com,
Mr. [redacted] is concerned that he is unable to access monies on his Direct Express card.  On November 12, 2013, Mr [redacted] notified Direct Express that he lost his card.  Direct Express instructed him to fax two valid forms of ID in order to receive a new card.  Direct Express has informed me that on January 29, 2014, Mr. [redacted] faxed to them a copy of his passport ID.  Mr. [redacted] was advised that two forms of ID is required.  On February 14, 2014, both forms of ID was received and a new card ordered and expedited to him.
Direct Express management has confirmed that Mr. [redacted] registered his card on February 19, 2014 and has full access to his funds.
Please do not hesitate to contact me directly if you have any quesitons.
Sincerely,
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about not having his Direct Express card.  I have escalated his complaint to Direct Express management.
I have been informed...

that on 06/30/14 Direct Express replaced and expedited a card to Mr. [redacted].  He should have received the card in two business days but card was not delivered due to the wrong state code on the address.
 
On 07/10/14 another card was expedited to Mr. [redacted].  Records show that on  07/14/14 Mr. [redacted] registered the card and has accessed to his funds.  A credit was issued to Mr. [redacted]'s account in the amount of $17.50 for the expedited card delivery fee and card replacement fee.
I believe Mr. [redacted]'s concerns have been resolved.  Please encourage Mr. [redacted] to contact me directly if he has any questions or further concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
###-###-####

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about issues he is experiencing with his Direct Express card.  I have escalated his complaint to management at Direct Express to review and...

reach out to him directly.Sincerely,[redacted]Comerica Incorporated313[redacted]

Revdex.com,
It is my understanding that Direct Express has contacted Ms. [redacted] to discuss her concerns.  I have left Ms. Stowers a voice message to call me so I can confirm she has spoken with Direct Express and determine if she has further concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,I have been informed by our Direct Express group that they have spoken to Mr. Boomer and his statements are in the process of being mailed to him.Sincerely,[redacted]Vice PresidentComerica Incorporated

Revdex.com,I have escalated Ms. [redacted]s  additional concerns to Direct Express management to review and contact her directly.  I attempted to contact Ms. [redacted] by telephone and was unable to leave a message.Please encourage Ms. [redacted] to contact me if she should need further assistance.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process[redacted]

Revdex.com,
I am in receipt of the complaint that has been submitted to your agency by [redacted].  [redacted]'s concern involves a $13.50 fee charged to her Direct Express account for an expedited card reissue.  As [redacted] requested, her card was...

reimbursed for the fee on January 30, 2014.
Please encourage [redacted] to contact me directly if she has any questions or further concerns.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  I will contact you all if I did not get in contact with anyone.Thanks

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue. Please note that I have forwarded [redacted] complaint to Management at DirectExpress to review and reach out to the cardholder to assist in resolving theirissues.Sincerely,[redacted]Vice PresidentComerica IncorporatedComerica IncorporatedCorporate Quality Process Department

Revdex.com,
I have been informed by Direct Express management of the following concerning the cardholder's dispute:
06/28/16 - Dispute closed denied for prior authorization given based on the information provided by cardholder. It was determined that she relinquished control of card to a 3rd party.  She gave her husband her card and allowed him to use the card.  Letter mailed to her explaining dispute denial.
 
07/06/16 – The Direct Express customer advocacy group spoke with cardholder and explained the outcome of her case and offered to send her a copy of the investigation documents that were used to decision the dispute, however she declined the offer.
 
 
I understand that the cardholder does not agree with the decision but the Direct Express Terms of Use is very clearly stated:         
 
"You agree not to give or otherwise make your Card or PIN available to others. If you do, you will be responsible for any Transactions they conduct, even if they exceed your authorization. For security reasons you agree not to write your PIN on your Card or keep it in the same place as your Card."
Respectfully, Comerica believes Direct Express handled this dispute properly and requests you close this complaint as having merit.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] concern involves his Direct Express Card. 
Direct Express suspended access to his card due to call on 03/18/14.  A person  (appears to be a woman) called the Direct Express Call Center not knowing the account information and not passing the verification process. The caller was informed to fax two forms of identification to have the suspension lifted. 
On 04/04/2014 Mr. [redacted] provided two valid forms of identification and the suspension was removed. Mr. [redacted] was informed why his card was suspended; he stated he does not know this person; therefore, an alert was placed on the account.
Please encourage Mr. [redacted] to contact me directly if he has any further questions or concerns.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] concern involves his Direct Express Card. 
Direct Express suspended access to his card due to call on 03/18/14.  A person  (appears to...

be a woman) called the Direct Express Call Center not knowing the account information and not passing the verification process. The caller was informed to fax two forms of identification to have the suspension lifted. 
On 04/04/2014 Mr. [redacted] provided two valid forms of identification and the suspension was removed. Mr. [redacted] was informed why his card was suspended; he stated he does not know this person; therefore, an alert was placed on the account.
Please encourage Mr. [redacted] to contact me directly if he has any further questions or concerns.
Sincerely,
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express.Ms. [redacted]  may...

contact Direct Express directly by calling [redacted] and they will be happy to work with her to resolve her issue.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com:Ok I guess I will be more patient and I hope the first one is addressed.
Regards, [redacted]

Revdex.com,I have been informed by Direct Express Management that they have left a voice message for the cardholder.  As of today.  Direct Express Management has not heard back from her.  Additionally, her claims are still pending, as she has not returned her dispute paperwork.  To ensure the disputes are investigated. it is important that the dispute paperwork be returned to Direct Express.Please encourage the cardholder to contact me if she has any questions or concerns.  I would be happy to speak with her.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Most Recent Message
Date Sent: 5/31/2015 7:50:13 PMRevdex.com,Please note that this complaint is a duplicate filed by Mr. [redacted].  Additionally, Direct Express spoke with Mr. [redacted] on 5/26/15 and advised him he could fax the dispute paperwork to Direct Express.  Mr. [redacted] was also provided contact information in the event he requires additional assistance.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 95% cardholder satisfaction rating. The cardholder...

may contact Direct Express directly by calling [redacted] and they will be happy to work with them to resolve their issue.   Please note that I have forwarded this complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards, As reasonable accommodations on Behalf of the Revdex.com forward to appropriate location to better serve true legal Business and building a better Buisness with trust Automatic Clearing House and Household direct express verification Now on 08/11/2017
[redacted]