U S Direct Express

Revdex.com,I have been notified by Direct Express Management that [redacted] dispute was resolved on December 16, 2015.  See below for specific details:Fair hearing review approved the claim and the denial was overturned. The transaction history was reviewed since 2014 and there was no history with the disputed merchants;  A final credit in the amount of $1,839.56 was issued to the Direct Express account.  A letter notifying [redacted] Feldman of the credit was also sent. Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process Department

Revdex.com,
I am in receipt of the complaint that was submitted to your agency by [redacted].  Ms. [redacted]'s concern involves fees she was charged to receive an expedited Direct Express card.  I have been informed by Direct Express management that Ms....

[redacted] had been reimbursed for the fees.  Additionally, I have left a voice message today for Ms. [redacted] to confirm with her that her issues are resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com, Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Service and therefore is outside the mission of the Revdex.com. Cardholder satisfaction is important to us as evidenced by the program’s 94% cardholder satisfaction rating. The cardholder may...

contact Direct Express directly by calling 888-741-1115 and they will be happy to work with them to resolve their issue.Please note that I have forwarded [redacted]'s complaint to Management at Direct Express to review and reach out to the cardholder to assist in resolving their issues. Sincerely, [redacted] Vice President Comerica Incorporated Corporate Quality Process Department

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about not having his Direct Express card.  I have escalated his complaint to Direct Express management.
I have been informed...

that on 06/30/14 Direct Express replaced and expedited a card to Mr. [redacted].  He should have received the card in two business days but card was not delivered due to the wrong state code on the address.
 
On 07/10/14 another card was expedited to Mr. [redacted].  Records show that on  07/14/14 Mr. [redacted] registered the card and has accessed to his funds.  A credit was issued to Mr. [redacted]'s account in the amount of $17.50 for the expedited card delivery fee and card replacement fee.
I believe Mr. [redacted]'s concerns have been resolved.  Please encourage Mr. [redacted] to contact me directly if he has any questions or further concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
###-###-####

Revdex.com,I have escalated Ms. [redacted]s  additional concerns to Direct Express management to review and contact her directly.  I attempted to contact Ms. [redacted] by telephone and was unable to leave a message.Please encourage Ms. [redacted] to contact me if she should need further assistance.Sincerely,[redacted]Vice PresidentComerica IncorporatedCorporate Quality Process[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  I will contact you all if I did not get in contact with anyone.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The Business Contacted Me & I Recieved a Refund.
Regards,
[redacted]

Revdex.com,
It is my understanding that Direct Express has contacted Ms. [redacted] to discuss her concerns.  I have left Ms. Stowers a voice message to call me so I can confirm she has spoken with Direct Express and determine if she has further concerns.
Sincerely,
[redacted]
Vice President
Comerica Incorporated
[redacted]

Revdex.com,Direct Express is a program of the U.S. Treasury, Bureau of the Fiscal Serviceand therefore is outside the mission of the Revdex.com.Cardholder satisfaction is important to us as evidenced by the program’s 94%cardholder satisfaction rating. The cardholder may...

contact Direct Expressdirectly by calling [redacted] and they will be happy to work with them toresolve their issue. Please note that I have forwarded [redacted] complaint to Management at DirectExpress to review and reach out to the cardholder to assist in resolving theirissues.Sincerely,[redacted]Vice PresidentComerica IncorporatedComerica IncorporatedCorporate Quality Process Department

Revdex.com,
I am in receipt of the complaint that has been submitted to your agency by [redacted].  [redacted]'s concern involves a $13.50 fee charged to her Direct Express account for an expedited card reissue.  As [redacted] requested, her card was...

reimbursed for the fee on January 30, 2014.
Please encourage [redacted] to contact me directly if she has any questions or further concerns.
Sincerely,
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] is concerned about issues he is experiencing with his Direct Express card.  I have escalated his complaint to management at Direct Express to review and...

reach out to him directly.Sincerely,[redacted]Comerica Incorporated313[redacted]

Revdex.com,
I am in receipt of the complaint that was submitted to your agency by [redacted].  [redacted]'c concern involves her Direct Express card.  [redacted] was unable to access the money on her card since there was a hold on the account until...

Direct Express could verify her identification. 
On April 1, 2014 Direct Express contacted [redacted] and received the required identification.  The suspension was lifted from her account and she received immediate access to her card. 
Additionally, I spoke with [redacted] and confirmed she has access to her card.  She indicated her complaint has been resolved.
Sincerely,
[redacted]
[redacted]
Comerica Incorporated
[redacted]

Revdex.com,I have been informed by Direct Express Management that they have left a voice message for the cardholder.  As of today.  Direct Express Management has not heard back from her.  Additionally, her claims are still pending, as she has not returned her dispute paperwork.  To ensure the disputes are investigated. it is important that the dispute paperwork be returned to Direct Express.Please encourage the cardholder to contact me if she has any questions or concerns.  I would be happy to speak with her.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards, As reasonable accommodations on Behalf of the Revdex.com forward to appropriate location to better serve true legal Business and building a better Buisness with trust Automatic Clearing House and Household direct express verification Now on 08/11/2017
[redacted]

Revdex.com,
I have been informed by our Direct Express group that they have spoken to Mr. Boomer and his statements are in the process of being mailed to him.
Sincerely,
[redacted]
Vice President
Comerica Incorporated

Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted].  Mr. [redacted] concern involves his Direct Express Card. 
Direct Express suspended access to his card due to call on 03/18/14.  A person  (appears to...

be a woman) called the Direct Express Call Center not knowing the account information and not passing the verification process. The caller was informed to fax two forms of identification to have the suspension lifted. 
On 04/04/2014 Mr. [redacted] provided two valid forms of identification and the suspension was removed. Mr. [redacted] was informed why his card was suspended; he stated he does not know this person; therefore, an alert was placed on the account.
Please encourage Mr. [redacted] to contact me directly if he has any further questions or concerns.
Sincerely,
[redacted]

Revdex.com,I have been provided the following update from our Direct Express management group:On 11/10/16 The Direct Express cardholder advocacy group spoke with Mr. [redacted] to request the additional information that is needed for the dispute.  Mr. [redacted] returned the list of the disputed transactions and the claim was reopened and the investigation continues.  Mr. [redacted] was provided with the contact information and he will call them directly for updates with his dispute status. Please encourage Mr. [redacted] to contact me directly if he has any questions or further concerns. Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted].[redacted].[redacted]

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted].  Ms. [redacted] is concerned about a dispute she filed on her Direct Express card.  I have escalated her complaint to management at Direct Express.Ms. [redacted]  may...

contact Direct Express directly by calling [redacted] and they will be happy to work with her to resolve her issue.Sincerely,[redacted]Comerica Incorporated[redacted]

Revdex.com,
I am in receipt of the complaint submitted to your agency by Mr. [redacted].  Mr. [redacted]'s concern involves a dispute he filed for unauthorized transactions on his Direct Express Card.
I escalated Mr. [redacted]'s complaint to Direct Express management...

and the following is a timeline / overview of his dispute.
On 01/23/14 - Dispute was opened for multiple unauthorized transactions to Netflix.com totaling $88.32 that occurred on 01/03/2014.
On 02/19/14 - Direct Express received the dispute paperwork.
On 03/05/14 - Claim was denied and Mr. [redacted] was encouraged to contact the merchant, Netflix for resolution.
Based on the information provided by Mr. [redacted], the investigation by Direct Express concluded that Mr. [redacted] entered into an agreement with Netflix and his claim relates to a recurring payment/transaction.  Mr. [redacted] has online transaction history that he is not disputing with this merchant.
In summary, Mr. [redacted]'s dispute was denied and he was encouraged to contact Netflix to attempt to resolve his complaint.  It appears he has a relationship with Netflix.
I would be happy to speak with Mr. [redacted] if he has any questions or further concerns.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com,
The Direct Express Fraud Manager has contacted law enforcement regarding the CH's statement of ID theft and has confirmed that there is a report filed with the Richmond Police Department (case [redacted]).
The investigator spoke with Detective [redacted] in property crimes because Detective [redacted], the detective assigned to the case, is out until 5/5/2014. 
On 04/30/14 Direct Express sent Ms. [redacted] an email along with a letter urging her to contact them in the event she still requires assistance.
On 05/01/14 Ms. [redacted] contacted Direct Express. She was advised that a message was left for the  detective assigned to her case. Direct Express will follow up with her and provide any updates as they relate to her case.  Ms. [redacted] stated she understood and that she would contact them in the event she requires additional assistance.
Additionally, Ms. [redacted] has my telephone number and is free to contact me if she needs assistance in reaching Direct Express management.
Sincerly,
[redacted]