U S Direct Express Reviews (1518)
On Oct 4 my debit card was stolen and I knew the person that stole it he has been with me several times while I have withdrawals money so as soon as I noticed it was missing which was literally 45 minutes after him leaving I called the police immediately to make a police report and I called direct express to notify them that 220.00 was taken off without my permission they canceled my card and sent me a new one because I didn't change the pin number they refused to reimburse me I have tired to appeal it because they say I can't without and new additional information I don't have any new information I sent them a copy of the police report and explained in the fraud department but they are still refusing to help me I made a police report got a warrant on him and he was arrested I'm a single mom fighting for my disability and this is my son's money they were are living off of I just can't believe they are not going to protect federal money Abby better than this. What do I do?
I too am a victim of Direct Express fraud unit, and am in conversation with authorities. I want to help all victims and share my knowledge. I can be reached at [email protected] I look forward to communicating with you. Please contact me asap. J.B. Simms (803) 309-6850. You can google my work at Erik Publishing, www.erikpublishing.com and the website will give you a bit of my background.
I get my kids ssi on direct express card 1300 dollars was stolen at two different dollar general in Texas I live in Milwaukee never been to Texas sent and paper work and receipt that I was in Milwaukee I used the card in Milwaukee the same day my money was stolen off card all they can tell me is that it's pending that was my rent money I have a five day notice and they don't care I made my complaint on 12-4-17 I need my money
Dear Shawntel 1,
On Oct 4th, someone in Temple, TX spent 554 dollars of my disability check at a Dollar General. My card was in my wallet at the time, in Boise Idaho, in my pocket. After HOURS of trying to get through their HORRIBLE customer service system, I FINALLY got a hold of someone in the fraud department. I waited for my paperwork, filled it out fully and mailed it back in. I continued to call and check on the status of my claim and found out they had received my paper work, 3 days before the 10 day deadline. Two days later, they gave me a provisional credit. I withdrew this and used it to pay my very over-due bills. I figured this would be the end of it. Until Direct Express for reasons NO ONE in seems to be able to come up with, reversed my provisional credit, leaving my account overdrawn by 554 dollars. So... The provisional credit? Yeah, thats not optional. It's required by FEDERAL LAW, if the investigation is going to take longer then 10 days. My dispute is still open and listed as "pending". I have been told it will take them 45-90 days to complete the investigation. I am now looking at another month, of not being able to pay my bills, because U.S direct express reversed my provisional credit, leaving me once again in debt and their so called fraud department apparently is nothing more then a phone answering service, they don't actually have the ability to do ANYTHING. So, I am going to be contacting a lawyer, filing a suit and I am reporting this company for FRAUD. They are breaking the law and apparently, you cannot contact anyone to resolve the issue.
Dear D. McKinnis, You can see that I have had issues with Direct Express violating federal statutes. I believe I have found a way to make them accountable, and pay damages. You can contact me at [email protected] Any person having an issue with Direct Express can contact me. I am not a lawyer; I am a retired private investigator, and am very resourceful. No lawyer is involved, and there is no monetary benefit for helping others. I am angry just like the others; I just push a little harder. J.B.. Simms, (803) 309-6850
Went to the atm to withdrawn 600 no money came out I thought it shuffle but never money never came out the receipt came out action selected is not avaiable at this time please try again later! The 600 dollars was return from my account call direct express to file complaint they gave some kind of number and said they would mail me something to fill out and return it to them in 10 days which will take about 3 to get here are they going to do anything in the meantime! Help
went to the atm to withdrawn 600 dollars the money never came out the receipt said action not avaiable at this time please try again later! I though I heard the money shuffle but it never came out.The 600 dollars is missing from my account so I called Direct Express they gave me some kind of number said they mail out form in 3 days return before 10 days Are they going to do anything in the meantime very upset? She said it could take 45-90 days How ?
USDirectexpress is one of the worst companies I have ever had to deal with..., their custom service refused to give me the Presidents name and refused to let me talk to a supervisor after several calls they gave me a supervisor which was not a supervisor, whose grammar was awful and NOT a
Dear Funky Town,
Contacted US Direct Express 2 days after my card was stolen and money removed for the amount of $383. Was told up to 90 calender days, so that makes it March when it's on the card again. I called the other day and they told me they are still investigating so when I asked for a provisional credit. I was told that they don't do that until the investigation is complete. They have my number and email and nothing is getting done. I told them I'm about to be homeless and all they could day was "I'm sorry to hear that, have a nice day". Bunch of crooks.
I agree! We also need to contact MasterCard and the social security office to let them know how horrible of a business they are..they should not be using this coming. I called the Revdex.com because I have faxed in my identification and they refuse to activate my card and I'm on a fixed income and the day of my deposit they deactivated my card because I notified them I would be traveling out of state,. I'm
I have been receiving my VA compensations abroad for more than 10 years and I haven't had any problems up until this so called "more convenient way to receive federal benefits". It took me two years to get this new Direct Express, I was assured by the Treasury Department that this was the replacement for the paper check and it would work globally. My card was mailed to my current residency, which happens to be abroad and it did work but unfortunately for a short period of time. Then they decided that my GEO location doesn’t match their computer program.
Dear Mr. Gannon,
We need to notify out state representative as well as the local news about their company. They have several complaints all over and with the Revdex.com a "F" no person let alone a vet should be treated in such a manor as this. It's been awful and my hands are tied. I have reached out to some representatives and I'm glad I'm not the only one, it's been a nightmare since I d been with them and I had the same Trouble using my card when I traveled abroad., not to mention you couldn't reach anyone on international lines ..,
Review: Service Request # [redacted]
I was also hung up on several times and they refused to give me the Presidents name to make a formal complaint. They deactivated my card after I called to give them a courtesy notification that I would be leaving my home state and it was a complete nightmare the last time since they could not be reached by any form of communication when I was in Mexico with my kids, their international line is a joke! My card was refused in Mexico as well and this was my only form of funds. Thank goodness for a good friend that fronted me the money since no one can be reached at their international line, I even used a international land line. Everyone needs to contact your state representative as well as their state of Texas which I intend to call the Attorney General, there are laws to protect consumers from this type of treatment let alone those who rely on this and their only form of income..,
Review: I had sent this company a copy of my divorce decree three months ago requesting that they update my name and send me a card with my current name on it. I went to use my current card on September 3rd to pull my social security disability funds in the amount of $789.00 but the card did not work so I called customer service to see what had happened. They told me at that time that they did not know but went ahead and put a block on my card so I couldn't access my money until I submitted by fax a copy of my identity, which I did immediately- That fax cost me $11.00. They said it would be 24-48 hours to process. When I called the following day they said that the fax was too dark and I needed to resend it, I explained that my checks were going to post in my bank account and I needed the funds from this card to cover them- I resent them a new copy and waited to hear from them- I had to call back numerous times with no real answer on what the status was. Its wasn't until Saturday September 6th before they released the block but it was after hours with the bank in which I needed to go in to pull the funds from the card. I had to borrow money with interest in order to cover the money that was going to be charged against my account because of this situation.Desired Settlement: I feel that this company should reimburse me the $11.00 for the fax because I had sent a copy of my divorce decree months prior which they seem to have misplaced or neglected to process
Review: may 18 my wife died. she had just retired ( jan 2014) and had her SS check direct deposit to direct express. on may 23 I sent to them documents requested to close her account and remit amount ( less than $2,000 ) since then I have had no response to several phone calls and letters asking why the delay in closing the account...everyone of several other accounts that she had inboth the United States and [redacted] have closed her accounts several weeks ago after recieving the exact package of documentation that I sent to Direct express .
Review: this bank issued me a new debit card and it was mailed out on the third of this month here it's the 21 st nonething yet I don't think they even sent it I think the lied to me they told me they can issue me a new one wich they did they sent it by ups I didn't want it sent by ups I wanted it sent by usps they now i'm overdrawen because of thier stupidity by $13.50 they better not deduct it from my ssi check on 07/01/13 it is their mistake they should not charge me then they blame it on ups saying it was a fee required by ups wich I know it is a lie all ups does is charge shipping and handling fee ups don't know what us direct express put in their computer it isn't my mistake it is us direct express mistake they should fix it or take it out of the person wages that made the mistake I don't feel I own them this money because it was their mistake the in the first place and in the second place why should I pay for their mistake when they know they never sent my first new debit card in the first place.Desired Settlement: not to take the $13.50 out of my ssi check on 07/01/13 because I didn't want the replacement debit card by ups wich they never sent my new debit card on 06/03/13 in the first place. and them stop lying through their teeth.
Review: Over $450. was taken from my direct express due to fraud in Africa. Direct express refuses to issue a refund to my account. They state they have 90 days to investigate the dispute. Please help me to find out what I can do to get them to put the money back on my card.Desired Settlement: Want full about issue back to my card right away.
Contact me at [email protected] I just talked to another victim of Direct Express, and we want to have enough people to have a class action suit against Direct Express and Comerica. They have violated federal statutes.
Review: After a lengthy dispute with [redacted] for unauthorized charges that I wa was told I should try to resolve myself they said I could file a claim. I was tolfd to fill out a form and get it back to them within 10 days on the November7,2014. I finally recieved the form on the 23rd of of November. I sent a manilla envelope with the form and 60 printed copies of emails sent to me from [redacted] stating the refunds were already made. Which was not even half of the emails I have. Since that time Ive called called every other day, waited on hold for ever only to be treated rudely and told they can take up to 90 days even after one lady admitted she felt this was ridiculous. She read thru the emails and agreed that I had more than 100% proven my case.Desired Settlement: I would like them to give back my 530 dollars. They know I only recieve 720 from SSI and should be ashamed of what theyve put me thru knowing I have a heart condition. An appology would probably be fake.
Review: The company took out $118.50 out of my disability check with no explanation. I contacted the SSA office and they sent my full amount to direct express but when they deposited into my account, it was short. I checked with the treasury department and the IRS and they stated that they did not take my money so someone from direct express with Comerica Bank took my money. I am already on a fix income and I can't afford to lose my money.Desired Settlement: I want my money put back on my card immediately.
Review: I receive my SS payments in the direct express card system. on 5/12/14 time 10:36:48 a fraudlent charge on my card showed up on the online site. I called them that very day and told them to reverse it because it was fraud. they said it hadn't finalized so they wouldn't. I called the vendor that got my $50 and told them to hold up the transaction they said the card people should call them and stop it but direct express said no that they have to start a fraud complaint and could take up to 90 days before they returned my money if I was telling them the truth. these people are over a lot of government checks and are very incompetent. I believe they have frauded me because they could have stopped this. I have called 4 times and today the super [redacted] I talked to at 4:51 told me they have none but the better business I can complain to. more runaway governmentDesired Settlement: I want my $ 50 returned and I have contacted SS and they will direct deposit my funds starting july 2014 into my checking in a real bank. I want these guys investigated of how many other seniors they have done this way.
Review: see Attached documentDesired Settlement: see Attached document
Review: 2 fraudulent charges were made to my debit card on 4/28/2014 by someone at Stables Inc in Edison New Jersey. I called Direct Express that same day and they issued me a new debit card. They said they would send me the paperwork to dispute the charges and I would get it in the mail within 4-5 business days. As of now, I have not received the paperwork and I have called several times to ask about the paperwork I get disconnect. I'm afraid I'm not going to get the paperwork and they won't credit my debit card of the two charges $74.89 and $305.89 that were fraudulent made to my card.Desired Settlement: Please credit my debit card. This money was deposited to my debit card from the Social Security Disability. I'm disabled and on a fixed income. Thank you.
Review: I had a [redacted] through Direct Express and I was experiencing some problems with it. I called and they first refused to help me resolve the issue saying that it was my fault. Second they put a hold on my card so I now have no access to the funds that are mine. The fax I was using printed out a receipt that Direct Express had received the fax. They wanted me to fax two forms of identification to them which I did. I waited several weeks to give them time to resolve the problem. I called back and Direct Express refused to acknowledge that the fax was received and further refused to help me. I asked to speak to a [redacted]. She also refused to help me and said that the fax was not received even after I informed her that I had a receipt saying that it was received. When I attempted to discuss this further with the [redacted] she hung the phone up on me while I was still trying to get her to help me.Desired Settlement: I would like them to send me a valid card with all the funds that are rightfully mine.
Review: I use direct express as a credit/debit card provider in jan. 2014 my credit card information was used by someone else . They purchased 6 dvd off netflix . I then was billed for it. I recieved a claim packet from my credit card company . I filled it out and returned it. march 13 2014 I called them back . To verify if I was recieving funds back. I was denied and they told me to go to merchant. I had spoke with merchant and they asked if I had old credit card my response was no I do not. They informed me that my credit card provider would have a file of my old information so I can get this resolved . I called my credit card company and they told me today 3/14/2014 that they have no information. My credit card company is beating around a bush ,Netflix is beating around a bush. And the local authorities are taking there sweet time with this matter .Desired Settlement: I would like to have my money refunded. And I also like a letter with an apology on it . Three months is to long when a local back would handle it in three days.
Review: I reported 4 unauthorized charges on my card, Direct Expressw, which my SSDI benefits are directly deposited on in mid October of 2013. I kept calling to follow up and kept getting a run around around about how their payment processing department had not received my written complaint. I called the complaint in and they refused to supply the provisional funding in the amount of 430.00 and some change. I claimed these occured when my soon to be ex husband and I spent some time together trying to mitigate the marriage which we ultimately werent able too. In this process he used my new card I had issued when I moved out without my consent on porn, and the bars. I was livid. They said I was covered by the mastercard zero liability and would investingate the claim. After they said I needed to submit in writing the form I did and called about 3 weeks later. They claimed the PO Box they had me send it to never receive it because "they scan everything in the day they get the paperwork." Finally after 2 months I get a letter in the mail that they feel no fraud was committed. However I called them as soon as it was noticed going over financial records with my lawyer during the impending divorce. I told them I was recording the call and the supervisor hung up on me. In va as long as one party knows the call can be recorded, The letter saying they felt no fraud was committed had a trite message saying if I wanted them to investigate it further id have to call or write. No appeal info just that little message.I then did send the claim in writing again certified mail, the postcard 1, which I have never recieved the return reciept for nor have I recieved the original letter in return which makes me believe they indeed receive it. I made 2 calls today 1/2/2014 to follow up, both over 9 min hold and run around to be hung up on. I was told I needed to cancel my card because it had been compromised but that they still refused to pay me and Id pay for my new card and also explained thats all theyd do.Desired Settlement: I would like to have a real person call me at [redacted] Ive wasted over 20 man hours writing things, on hold, doing research, going into the SSA, calling the treasury and so forth trying to resolve my issue. I want my 4 disputed charges ($430) covered since they were reported in the time frame to be covered under the zero liability policy, I want my card cancelled and a new one sent to me expedited shipping on them, the 3.00 new card and 13.50 express ship charge.This is disgusting!
U S Direct Express Rating