U S Direct Express Reviews (1518)
Review: I have Direct Express as a way to get my monthly disability income. On 7/3/14 a company called [redacted] accessed an automatic payment for $ 25.00 and $ 10.59. On or about 7/9/14 [redacted] closed their doors for business or went out of business. I was provided neither funds nor services for the money they took. I filed dispute with Direct Express in July and their conclusion said they did not have enough information. I sent an article from the internet from a local news station showing they had gone out of business. I called them again in August and was told they would investigate further. I called again in September and was told I would have to dispute the "dispute" by writing to them. I have gone on the internet under Direct Express's website and this is their instructions:
Review: I have been on disability since March 2013. The US Direct Card was advertised at that time to have online bill pay services and that is why I chose them. To this day, they do not. I highly doubt that they have any intentions of ever having this service. They deceive people into getting this card thinking that this service is available. They also have no online contact information and no way to change your address via online services. You have the option of writing them (no answers) or calling them which tends to be hard if you don't have a phone or you have limited cell phone minutes or services.Desired Settlement: I want the online bill pay service that was promised over a year ago to be up and active within the next 60 days. If not, they need to remove that from their website and stop telling people that this service is available or will be soon because "soon" never comes. I want a way to change my contact information online and on their website or be able to have an online chat with them to do so.
Review: On May 5, 2014 $13.50 was taken from my account for a expediting fee by mistake. I called they said they would reimburse me, instead they took another $13.50 out of my account. I called and one customer service rep. said it would be taken care of. It's been almost two months now, and every time I call now, I get the run around. I have called 6 times. I called today (6/23/2014), and was told now they're not giving me anything. Can you please help. I just want my $27 back.Desired Settlement: Just want my $27, that's it.
Review: I contacted direct express about 830 a.m. to ask who made a little over $10 charge so I could figure out who to contact. This lady tells me she will cancel my card. I specifically told her do not cancel my card. My daughter heard me upset an she got on the phone an told her do not cancel that card. I hung up and called back hoping to get a different person and she had already canceled my card. So I proceed with the call now worried and upset bc I know it takes days to get another card and thats all the money I have and need every cent. So this lady gets on the phone with no compassion whatsoever and tells me how Im wrong and she can only issue me another card and itll be 2 days. I ask how Im having to pay for their mistake and she gets defensive like she owns the company. I hung up again and called back asking again for someone in management an its her again. I told her I didnt wanna speak with her so sge told me there was no one else. I ask her name and she says [redacted] and wont give me an id number or anything in which to complain to her company with. I see its getting no where so I finally tell her just send the card an she tells me I have to pay 14.00 for ups to get me another card here in 2 days. I ask why again am I paying for their mistake. I could get no where with this lady. I have a doctors appointment tomorrow with no way of paying for my medicine. I would love an apology, my money back on shipping and to know this employee was reprimanded. Thank you for any help. After going further I see where you need my account number but the acct number is your card number and its been deactivated. You will need my social and I will give it to you when you contact me.Desired Settlement: I would love my shipping fee refunded, an apology for this employee and the very first employee who caused all this mess and hopefully they will be reprimanded.
Review: There was a charge on my account that I did not recognize, so I called customer service to let them know and they cancelled my card and said they had reissued a new one (this was on January 10). I have called several times and everytime I call they tell me something different. First they said it would take up to 10 days, and then they said it might be longer because of Martin Luther King holiday, then the said to wait a few more days because of the target breach(when that has nothing to do with them sending me my new card). Then I am told it is take 2-3 weeks, and I call and they tell me then can send me a new card to arrive on Tuesday but I have to pay for it. That is ridiculous! I have no access to my disability funds because I have no card. I have no money and there is nothing I can do because I am waiting on them. This is absolutely ridiculous! I have no money to pay my bills or to buy food for my children and myself. This is unacceptable!Desired Settlement: I would like to have a new card reissued with expedited 2 day service without being charged a fee.
Review: Okay I am on Social Security and I had a card with Direct express. I found out there was 432.00 missing from my Credit card. I called the bank went over all the charges that was mine and explained the other charges was mot mine. The refuse to credit my money back, even thou I sent in documentation form [redacted] and [redacted]. I am asking for your help to see if I get the money back. I talked to Social Security and they said they have had several complaints on them.Direct express said they could not help me because my daughter used my card, but I gave her permission to use it. But like I said I had document showing what was not mine or my daughters. [redacted], and [redacted] all said the charges was not mine. Hope you can help me.Desired Settlement: I want the full 432.00 please.
Review: My credit card number was stolen and used at a speedway 2 hrs away from where I live. I discovered this by trying to use my card to make a grocery purchase. This all occurred in August. I called the credit card company and they sent me forms and I mailed them back the next day after I received them. I called a week later to see if they have received them then they said no. I then sent a letter to them. I then called and checked on it again. 7 times later and 2 faxes they hadn't got them. I have been hung up and and treated like a thief when my card number is the one that was stolen. They now tell me they need more information which I have provided to them on several accounts including the police report number.Desired Settlement: I just want the $176.77 returned to me do to the fact that I have provided everything they have needed and then some. I would also like for them to treat people with a little bit of respect.
Review: July 11th of 2014 I went to the store to get some food and my card was rejoiced and I knew I had money anyway I came home and called Direct Express to find out what happen to my money and come to find out someone hacked my account and took all my money.I have sent them tow forms on this matter and they keep saying they haven't gotten them.I call them today 9-17-2014 to see what was going on with this matter and has usual they say that have not got my paper work and will send me another one to fill out and send back to them.I have been getting nothing but the run around from these people.I really need your help in this matter.Thank You So Very Much.Desired Settlement: I wont my money back that was took from me.And for this Business to step up and take care of this matter and I would also like this to be reported on this Business.
Review: On September 5,2013 I filed a fraud report only to get the run around for about two months before someone would get the forms sent to the right address.. 3,074 was stolen out of my account ...Miss used funds by someone who was supposed to pay my bills .They denied my claim yet Will not send me any forms saying I can talk to anyone in the fraud department. After fussing getting myself all upset I filed the police report without the information from the bank still ..I have yet to here froe Direct Express ony to get another form to file a claim again I have gotten this form four times everytjme I talk to them yet they tell me my claim has been denied with proof.The only thing I had to show proof to the officer was my bank statement.This was my disability checr that was stolen.It is like Direct Express take advantage of us because we are disabled.They get really nasty with you ad get away with it.social security keeps directing me back to them to get no results.I ha e contacted Comerica bank as well and they tells me they only prone the cards.I am a single mother .My next option is Date Line to contact this company.Desired Settlement: My money issued back to me because I have to pay this money back .I sent proof that there was no way this money was spent right and it was used for personal use.And filed a police report what more can I do I am reaching out for help .these people need to be shut down.No concerns of the people and they prey on SSI andSSA victims..
Review: On May 3rd of 2013 I called in to the Customer Service Department to report my credit card stolen and to request that a fraud/ dispute be started because my credit/debit card funds had been depleted. These funds were my monthly government funds as I am on a fixed income . I informed the rep. at that time that the person that stole my credit card had been an aquaintance, and was unaware that this person had knowledge of my pin number and had made several ATM withdrawals and purchases in a matter of 1 hour. I was advised that I would receive the provisional credit as I had responded so promptly to make my report. I followed all the steps and even forwarded them a copy of the receipts of the last two withdrawals that I made and an expedited copy of the police report filed and offered to assist them with the prosecution of this person. I was patiently waiting to receive my credit on my card so I had the rep. to expedite me a replacement card at my expense which further depleted my account to an overdrawn status. To my amazement I received on 5/19/2013 a denial of my claim and a refusal to refund the credit to my card. I am very upset with this decision and as a result of this decision I am now faced with a notice to vacate my residence and disconnection of my electric services as well as the inability to purchase my monthly medications and food. I am discouraged with this outcome and pray that by some oversight I can somehow be given what I am rightfully entitled. I would also like to advise the CSR Department of the very rude and disrespectful and unsympathetic behavior of Level 2 CSR Samantha that I spoke with as I tearfully tried to understand why I was denied the credit.Desired Settlement: I desire that the credit I am entitled to be refunded to my credit card and the Level 2 CSR [redacted] be informed on the etiquette and the policies and procedures on how to interact with customers that are trying to be litened to with the patience and understanding they deserve.
Review: I filed a transaction dispute with us direct express on Jan 3,2014. I discovered my wallet and iPhone were stolen from my motel room and that my account had been drained.the only way anyone would have access to my pin was by an app I had on my iPhone for a password/pin organizer. I was told I had to wait for paperwork from them to send in but it had to in back within 10 business days to receive a provisional credit. I waited 7 days still no paperwork.I then called back told them I hadn't received it and was told I could send in a written statement. I did this and it was received o. Jan13. I also received their paperwork and overnighted that since I did not receive that until the 13 as well. I have still not received credit to my account in the amount of 760.00 the amount that was stolen. I'd I do not receive the credit of these unauthorized withdrawals I will be homeless as I am staying in a motel and pay weekly. I have had no food and have not been able to put gas in my car. I was loaned money for my rent but have no way to pay nextweek.Desired Settlement: Please refund the unauthorized transactions in the amount of 760.00.asap. I did all I was supposed to do and need those funds to survive.
Review: Direct randomly called me asking for information and I did not have it right away so they deactived my card. Then told me to get it reactivated I have to pay $13.00 for a new card and wait for 5 to 10 business days I never heard of anything like this and am telling people who receive benefits to not get direct express I have talked to my lawyer and further action is going to take place because that were my 8month old premature baby benefits go and since they deactivated her card I could not get her medicine, diapers, or be able to take her to her doctor appointment. I really don't understand how they can report your card lost or stolen and its not.Desired Settlement: This is so wrong and I should not be charged a $13.00 fee when my card is sitting in my wallet and not be able to buy the this my child need especially around christmas. My lawyer I have spoken to told me this against the law n they should not do that to people government benefit money.
Review: I am so upset to begin with I am a disabled senior citizen who depend on Social Security allotment to buy medication to help sustain my life. I have Cardio Artery Disease. and recently had 5 bypasses. I multiple illnesses to try to control with medication. Some unknowningly to me was able to capture my debit card information and went online to [redacted] and purchased a laptop. I called in to try to get assistance with this from where my Social Security payment is issued monthly which is Direct Express. The first day I was made aware of this was Wed. 9/**/2013 apx. [redacted]. I can them and asked for my transaction and was told a $501.80 purchase was made. I was shocked because I have never shopped at [redacted], so I told the representative it was fraud. She was rude and unhelpful and told me there was absolutely nothing I could do until 5 days, she did not offer to hot-card or cancel my card, she simply made that statement very loudly and rudely and hung up the phone. My wife was with me so she proceeded to take the phone and call back, I gave them permission to speak with her, after which, she talked to another customer service representative who advised her to contact [redacted] and try to find out what the purchase was. She later transferred us to Level 2 Fraud Division. We were given specific instructions on the procedure and this person cancelled the card and told me another card would be issued. She too advised me to write a personal letter to Direct Express explaining in detail what we had discussed and call back 5 days after to get a status. I contacted [redacted] after attesting to them that I was unaware of this fraud, they e-mailed to me the evidence of who did this, a phone number listed on the order and an IP address of the computer. I gave this information to Local Law Officials. Today, I simply called Direct Express back as they asked me to and again was handled like a piece of trash. I was hung up on by some-one by the name [redacted] (probably not her real name). I wasn't able to ask any questions, she told me I had only 2 minutes to talk to her and hung the phone up. This is aweful service I am already upset to begin with because my family has to help me financially until I get another check. And I do not know if I should continue to use this service. Please help meDesired Settlement: I simply wanted to know the status of this fraud case. I told the lady I had evidence from [redacted] of who did this and that I had a sheriff dept. report. She did not want to hear anything I had to say. Just stated I had to wait from 45 to 60 days to hear from them so that they would know I did not have any involvement. I am pretty sure if I was involved I would not have gone to such measures to prosecute my self. I simply do not know where to go from here and just need you to know that Direct Express has substandard employees and if they treat the severely needed this way, shame on them.
Review: ON MAY 31 2013 I WENT TO THE ATM MACHINE TO GET OUT $160.00 AND THE ATM MACHINE DID NOT DISPENSE THE FUNDS SO I CALL DIRECT EXPRESS TO DO DISPUTE SO I COULD GET MY NMONEY BACK ON MY CARD AND I STILL HAVE NOT GOTTEN MY MONEY BACK ON MY CARD YET.Desired Settlement: I WOULD LIKE FOR THEM TO BE FAITHFUL AND DO THE TRUTHFUL THING IS TO REFUND MY CARD BACK ON MY MONEY
Review: My father is on hospice and is on a ventilator I have guardianship and also am a representative payee for him with my own card the issue is someone has his card and has been using it since may of which I have contacted police and they want statements so that they can track where card was used and get video to be able to prosecute these people they said they were sending them and once I received all the statements are blank so I called again now they are saying they cannot issue them unless they speak with my father who is dying and has a tube permanently is his throat and cannot speak and isn't even alert enough to know what is going on.Desired Settlement: Just would like to receive the statements so that we can get these people who abused him neglected him and spent his money!!!!!!!!!!
Review: I have a US Direct Express Debit Card with the Comerica Bank which is where my Social Security checks are direct-deposited. Said Debit Card was canceled without my knowledge or authorization. I was unable to use it while doing grocery shopping. I bet that everyone in line was thinking that I don't pay my bills when the cashier announced, "Denied". Very embarrassing. Now I am unable to buy groceries, medications, pay my rent or bills including one upcoming medical bill or make ATM withdrawals with this card. I am at a risk of being evicted for non-payment of rent, and my credit report will suffer. I have NOT requested or otherwise authorized the card cancellation. My card is and was always in a good standing, with expiration date in the next year.I want my old card reinstated OR else I need an access to my funds without having to wait 10 days or whatever it takes to have my new card mailed to me. I rely on this card to pay my bills, groceries, medications, and rent. I am going to have a medical bill to be paid this coming Monday, October 6 (at the time of my appointment), and I relied on paying it by my debit card. I also want to be able to make withdrawals. I need access to my funds NOW.Desired Settlement: I want my old card reinstated OR else I need an access to my funds without having to wait 10 days or whatever it takes to have my new card mailed to me. I rely on this card to pay my bills, groceries, medications, and rent. I am going to have a medical bill to be paid this coming Monday, October 6 (at the time of my appointment), and I relied on paying it by my debit card. I also want to be able to make withdrawals. I want having access to my funds NOW.
Review: I was a victim of theft and fraud. My daughter collects survivor's benefits from when her father passed away in January 2013. My card was damaged in June of this year and I called and ordered a replacement card. That was on June 19th. The rep told me that it would take 5-10 business days for the card to come. Which would have landed about July 3rd. On July the 2nd I called to see the status of my card and I was not able to get into my account. My assumption was since I didn't have the new card that I had to wait till it came and I activated to get into the system. The weekend of the July 5th me and ,y family went to visit my brother in [redacted], **. When I returned on the 6th I called again and I had to dial the wrong number just to get through to an agent and I finally got through. I told her that I had not received my card. She said that she would cancel the card and send me another one. This time I opted to get the replacement card expedited because I now needed the money for my daughters needs immediately. I received my card on July 8 and when I called to activated the card the system only asked me to enter the card number, my zip code and to establish a new pin number. When I did those steps I checked the balance and it was only $23. I was transferred to customer service and they told me there were to withdraws done on the 3rd. one for $400 and and another for $300. I was shocked. I knew at that point that my card was compromised. They transferred me to the fraud department so that I could file a complaint. I spoke with someone and gave them all the info I had. They then were going to send me additional paperwork so that I could send it back and possibly get a provisional credit. I overnight-ed the paperwork to them and they finally received them on the 21st. The next day I received a call from a rep in the investigations department and they asked me a series of questions including giving me a name and asking me did I recognize 2 numbers. They also asked me about who had access to my mail and I told them that me and my mother stayed together and that our mailbox is detached from the house. I called the next day to see if I qualified for the credit and they already closed my case! Stating that the information was conflicting and there was no fraud that occurred?! I was livid. And of course the people were very short and quickly got off the phone without any further assistance. They basically told me that even though I filed a police report and file a report with the US postmaster that my claim was not valid. They also questioned why I went and visited my brother, and why didn't I file a claim when I could get through on July 2. They also questioned why I made a similar transaction in April and that was because I had to pay my rent! They assured me that they would obtain video from the ATM's that the money was taken from and that they would do an investigation and none of these things happened. They are basically accusing me of taking my own moneyDesired Settlement: All I want is the $703 dollars that was taken from me credited back to my account and a real investigation done by this company so that these people who did this get taken care of.
Review: on 12/6/2013 I recieved a call from somebody saying they were from direct express and they needed to verify my account and 340 dollars were taken off my card,I called direct express to verify that it was them and they told me they would stop the transaction and it would take 5 days to refund my money,but they let the transaction go through,now I am on disability and direct express know I dont do or buy anything with the little money I get every month and direct express said they contacted the merchant and the merchant said I authoized the transaction,but direct express lied because the number they gave me for the merchant was a non working number and ive been calling this number every day,now direct express will not say who they contacted about this matter all they say is that they cant refund my money and I thought we were to be protected but direct express knew about this transaction when it started and if they contacted the merchant why didnt they say I didnt authorize this transaction?and why didnt they say refund the money cause the consumer filed a complaint?and direct express are rude when you try to explain,like I said,I am getting disability and every dime counts for me to live so now im behind even more with my bills,I get 700 dollars a month and only a fool will spend 340 dollars of that on something that to this day I still dont know what direct express say what was bought,direct express will lie to keep from returning my money,and I believe someone who works for direct express is stealing money from their customers and I think they realize it.Desired Settlement: 340 dollars is all that I require,I got the card from the ssi administration and direct express should not be a part of this company if they cant protect their customers from fraud
Review: On December 28,2014, I discovered that there three fraudulent purchases made on my US Direct Express [redacted]. I called and spoke to customer service and reported the fraud and they sent me some forms to fill out. I filled out a police report; filled out the forms; and, mailed them back to Direct Express, Fraud Department. I got a new card. On February 11, 2015, I got a letter stating that my debit card was credit for $129.98, with is the total amount of money taken from my account. When I checked my card balance, there was no credit posted. I called customer service and was told that credit was taken back the same day of the deposit. They told me that the merchants claim that I made the purchases. I wrote the fraud department appealing their decision. Then on March 39, 2015, I received a letter stating that $129.98 was issued on 02/11/15 and would remain as a permanent credit on my card and for me to considered my case closed. Since then I have called several times and no one can find the credit. I do not have access to the credit. I wrote again on 04/09/2015 asking for the money stolen from me. I have not gotten a response and most times I am disconnected before customer service complete the search for when the credit is that suppose to be permanent on my card.Desired Settlement: US Direct Express guarantee that my money is federally and [redacted] protected from fraud like this. I want a refund credit of $129.98 that I can use. I am on a fixed income of $737 per month and cannot just give my money away.
Review: Direct Express is a card Social Security use when clients don't have an account to deposit their Disability Benefits. This is the last day of February and I have not received my benefits and neither party is during anything to get me my money. One is blaming the other for late payment. Direct Express said I would have to pay an express carrier to deliver another card within two days or I have to wait for the first card. I have legal and personal matters that should have been taken care of on the 25 of Feb. I shouldn't have to pay for their mistake. They say I have to wait until 10 days is up, which will be in March.Desired Settlement: Given my am-guise and depress state and the problems I am going to encounter waiting for my February check, I feel that this company should compensate me for my inconvenience. All they had to do is western Union me my money being the card was going to be past my pay period which was Feb. 25, 2015.
U S Direct Express Rating