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Reviews U S Direct Express

U S Direct Express Reviews (1518)

Review: On 02 /27/2015 I took my direct express [redacted] card to a [redacted] near my residence (I have also filed a complaint against the [redacted] location) to withdraw my social security money to pay my rent and other bills like I do every month. This time the ATM took the money off my card and did not give me the funds. It was 703.00 altogether. I went inside the [redacted] and my transaction was declined there as well., Before any of this happened I called the number on my direct express card and was given a balance of $735.00. The [redacted] stated since I was not their customer I needed to call the card service to get the funds returned to my card. Direct express has put in a dispute order but they tell me it could take 45 days before the money is refunded to me. This is money I receive from social security because I am disabled. The same thing happened the month of January at an ATM with [redacted]. The money in January was returned to my card within an hour. I do not understand why I should have to wait up to 45 days to see the money returned to my card. In 45 days I will have been evicted from my residence of nearly five years and I will lose my vehicle for non payment. This will cause me such a great hardship that will take much longer than 45 days to recover from as this is the only income I have. I would like to see this resolved as soon as possible before the first of March when all my bills I pay with this money become due.Desired Settlement: I would like the company to refund the money to my account immediately so that I do not fall behind in my bills and risk most definately my vehicle which I rely on mostly to get me to and from medical appointments as I have congestive heart failure. This whole incident has caused me great distress and is not good for my well being. I am not defrauding the card service as they claim is the reason why it takes 45 days to refund money to any given card. Its a simple process to check with well fargo who should be able to check with the atm to see that it is not balanced because it took my funds without giving me the cash. Who is at greater risk here? The company or the customer? The company has enough to pay their bills should something happen, the customer does not and is at greater risk of future problems if unable to pay her bills because of an error not made by her. I do not understand why I should have to suffer needlesly because of an error performed by two companies alone.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I escalated her complaint to management at Direct Express.Below is a summary of the status of Ms. [redacted]'s dispute:On 02/27/15: Dispute was opened for an ATM mis-dispense in the amount of $703.00 that occurred on 02/27/2015.03/05/15: Direct Express processed a chargeback and a provisional credit in the amount of $703.00 was credited to Ms. [redacted]'s card. A letter was sent to Ms. [redacted]. The Claim is currently pending merchant’s response.Please encourage Ms. [redacted] to contact me if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Review: To whom it may concern,

I am writing to file a complaint, I called customer service at Direct Express [redacted] on Thursday June **,2013.I called to not to report my card lost or stolen, Never even mentioned that it was lost or stolen, I called to simply ask a question regarding fee’s the representative asked for my card number I explained to her that I do not have my card with me that I am at work, She stated that since the card is not in my procession that she has had to cancel the card. What type of policy is this I asked ,The Representative placed a supervisor named [redacted] on the line ,she was very rude and began to state that in the terms and conditions it clearly states that if the card is not in my procession when I called, that the rep will have to cancel, no warning at all. I explained again, that I never called to report my card lost are stolen.I asked that my card be replaced at no cost to me, she stated that she cannot provide a card at no cost. I am writing the letter along with a letter to the Revdex.com ,I am requesting that my card is replaced at no cost to me and a apology from your company. Again I have read the terms and conditions still I do not see this in your policy.Desired Settlement: I would like to be refunded for the 13.00 charge for a replacement card.

Business

Response:

July **, 2013

Revdex.com

Direct Express has reimbursed Ms. [redacted] card for $13.50 as she requested. This posted to her card on July **, 2013. Please have Ms. [redacted] contact me directly if she should have additional questions or concerns.

Sincerely,

Review: Hello. Today I am writing about the Comerica Bank's subsidary, Direct Express. Before I get to the point, please know that my Father died when I was 17 years old and I presently receive his lone SSDI benefit as a dependant.

So now what happened to me is that, since early December, in 2014, I've been staying in Manassas, Virginia where my Mom lives, and had not been around my home in New Jersey. On Jan. 2, 2015, my Debit Card had gotten fraudulently used at an ATM in New Jersey while I had been in Virginia. Direct Express received my investigation report, and copies of Amtrak train tickets, in other words, valid receipts showing that it is impossible that I could be in New Jersey around Jan. 2nd.

Direct Express purposely had not uploaded my letter to thier computers until Jan. 23rd. It is an action that is inconsistent with the fact that I had mailed this letter on Jan. 13th and so the company must have received it much earlier than Jan. 23rd, and thusly I could have gotten a promotional credit. But they insist that it was received through the mail 11 days after the Post Office sent it. They are certainly not being honest.

I could not have my promotional credit due to thier practices. Also I reached out in two ways numerous times in order to talk to the fraud investigator and as of Jan. 30th, 25 days, almost three weeks after it happened, he or she refuses to contact me via telephone. I tried A) requesting that in my letter; and B) requesting that in the fax; and C) calling for much of the week, whereby I was told they inputted the request into my file. All of these efforts have received not a single official responce.

What am I suppose to do about my medical deductable if people cannot help me find the criminals that did this, huh? I told Direct Express about my Police Report and to contact the Detective named in my letter, and I put the important phone numbers in there. I am scared, my Landlord is mad at me now and I keep telling him, please wait for my bank's response, but where us everybody?

I still cannot go to my Doctor, Mr. [redacted] for my disease because there is no way for me to get my money back and I have only like, five family members left that are alive. I am isolated and I cannot figure out what to do now. As of today's filing of this letter it is around 30 days.

Before January, you can see my transaction history of my debit card is in the State of Virginia. Now you've got my Amtrak train tickets from December and January showing where I am. How much more do you need to kindly take me seriously? I am hopeless. I think next I need to write to the appropriate Commitee in Congress that oversees this contract with Comerica Bank because I think they will listen or communicate with me at least.

Also if anybody from Direct Express has the audacity to ridicule my credibility, I would have to tell you to listen to my official audio recording with Direct Express that describes all of my claims here as real and valid. And you may find this call log recording at http://[redacted].

My Mom, my Sister, my brother, my sister's friend at the police department, the detective, myself, and my other bank, are ready and have been ready since the beginning of this month to vouch for me on my behalf and I am still waiting for Direct Express to execute my claim forward.

To locate my file in your system, please take this important info: Last four digits of SSN: [redacted]. Birth: [redacted].

Good day.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to investigate. Mr. [redacted] will be notified once the investigation has been completed.Please encourage Mr. [redacted] to contact me if he has any questions.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Review: Was Promised a replacement card in 5-10 calender days. After waiting 13 days and not revieving a replacement, I was told my vhoices were to wait another 10 days or pay a fee to expedite delivery.Desired Settlement: Unfortunately my desired outcome is impossible as I will mot recieve my replacement until well after its needed

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about his Direct Express card. He is concerned because he ordered a replacement card on 12/17/2014 via regular mail and he did not receive it.On 12/30/2014 Mr. [redacted] requested another card and he chose expedited shipping, therefore, he was charged $13.50 and $4.00 card replacement fee. On 01/5/15 Mr. [redacted] received his card and the new card was registered and he had access to his funds. On 1/05/15, as a courtesy, Direct Express Management issued a refund of $17.50 to Mr. [redacted]' card.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Review: I am on SSI and recieve funds every month from my disability, I use the [redacted] debit mastercard to have these funds on so I can have easy access to my money when I need it. I always pay the monthly bills online with it, but recently I was unable to use it online to pay the monthly bills and so from then I called [redacted] and they told me that my pin number needed to be reset to fix the problem so I went ahead and did that I changed my pin but there was still nothing so the lady at [redacted] told me if I used my card at the local store it might reset the online purchasing, so I went to the local safeway and was able to buy some things so I thought good the headache is over, but when I returned home I got back online to pay a bill and the card was once again refused... so now I am getting really upset, I don't know why my [redacted] card will not work especialy after I just returned from the store using the card. at this point I am puzzled and so I call [redacted] once again and when I am able to talk with some one I tell them whats been going on and when they look into it they find that my account has been marked for suspicious activity?? I was like waa. so I asked them to tell me why and I was told "oh it was just in a number batch so it will be deleted on the 9th and we'll send you out a new card" im like no I don't think so, I want to speak with a manager or supervisor well the first time or to I was hung up on for refusing to let me speak with anyone else, so I kept calling back untill I did get some help but really all I got was some info. on this so called buisness [redacted], well enough to make sure my complaint went to the right place. thank you very much for your time in this matter.Desired Settlement: I DEMAND that my [redacted] card be released from suspicious activity and returned to full fuctionality, if anyone should be worried about my own funds it should be me not this [redacted] and if they were going to do what they had done to me they could have at least let me know about it in advance. instead of just canceling and trowing another card my way, tell you what im going to do with there card if they try to send me one it will hit the shreader before I even open it. so they have to release my [redacted] card they I have now on my person and retun it to full functionality and do NOT try this again without proper notice. thats the deal!

thank you for your time in this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hi, I have worked out the issues with the [redacted] but I do not know how to cancel a complaint. anyway if you would cancel this complaint that would be awesome. Thank you very much for your time in this matter.

Regards,

Review: I was charged $228.34 for items that I did not order myself and the company is giving me the run around on how I could get my money returnedDesired Settlement: I would my money retuned

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted] is concerned about a dispute he filed on [redacted] card.

It appears that [redacted] is unaware of exactly what needs to be provided (screen shot of terms of use, receipt, etc.) to have his claim honored. [redacted] will contact [redacted] to explain what additional information could be provided to further investigate this dispute.

Please encourage [redacted] to contact me directly if he has any questions or concerns. I would be happy to assist him.

Sincerely,

Comerica Incorporated

Review: The social security department sent me a letter stating my money would be sent to this company for my social security check. I called them and gave them the information they needed over the phone. I gave them my social security number and my account came up but they said I'd have to wait for a card to activate my account that was there. I never received a card from their company. They told me they were going to cancel the first card and send me another in three days, which would have been Wednesday. I called back after not receiving it and they said that card was also canceled. I received mail in my mailbox with my name but the wrong address. I called the company and told them I had received a card and they told me to give them the number off of it. I did so and they said it was the first card they sent but it was canceled. The second card they sent me had not been received. They told me to wait and see if my money would come in from the government, which it did not. It came in and they told me someone from NY had used my card and took out $500 at one time and $200 another. I never used the card and never had a card to access in the first place. Now they are telling me I only have $39 on my card and the only way I can put in a dispute is if I order another card so they can see about my money and I would have to wait another 45-60 days in order for them to trace down my money and return it to me.Desired Settlement: I would like for them to return my money as soon as possible without me having to order another card.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to review and contact Ms. [redacted] to review her concerns.I have been provided the following update by Direct Express management:On 05/02/15: Dispute SR#[redacted] was opened for two unauthorized ATM transactions totaling $706.00 that occurred on 05/02/15. The transactions occurred inNew York; Ms. [redacted] lives in Missouri. No dispute paperwork has been received. Claim is currently pending waiting on dispute paperwork.On 5/15/15: Direct Express has indicated that this appears to be enrollment fraud. Direct Express has attempted to contact the Ms. [redacted] to determine if she should be referred to Paying Agency (claim of non-receipt/critical payment) since she claims she didn’t sign up for Direct Express and does not want a new card going forward. I have not been provided an update on whether Direct Express was able to speak with Ms. [redacted].Please encourage Ms. [redacted] to contact me directly if she has any questions.Sincerely,[redacted]Comerica Incorporated[redacted]

Review: My Father passed away in February of 2014 after which I was appointed by the state as the administrator of his affairs. He was not married and had only two living children. He maintained a direct express account for his social security benefits. Upon request, Direct Express did send me the document of instructions to have the account liquidated. I submitted all of the required paperwork and waited patiently. When I called for follow up, the very rude customer service person told me that it would take 4-6 weeks. When I explained that it had been 8 weeks, she was very rude and said that I needed to call an escalation department. When I asked for the number, she stated that she didn't have it. I asked if it was possible that someone in the company had the phone number to call and she said no then hung up on me. After some digging, I found what turned out to be the correct number to call. That person told me that it was in process and "given the circumstance" it would take longer. I asked what those circumstances were, she had no idea. She could not give me an explanation of why it was taking so long, however, stated that it appeared they did have all of the necessary documents. I have since called back several times only get an automated message that asks you to leave a voice mail, all of which have gone unreturned. My father had several bank accounts, all of which have been settled with the exception of this one. I have never in my life been treated so horribly. As if the death of a parent is not hard enough I now have to deal with completely disrespectful or just non-existent customer service people.Desired Settlement: They need to process this settlement and distribute as they are required to. At a minimum, they need to either have customer service people available. I find it very hard to believe that a company who is the exclusive provider of social security deposits does not have customer service members dedicated to addressing these issues.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned with the responsiveness of Direct Express in working with her on settling her father's Direct Express Card since he died in February 2014.I have escalated her concerns to management at Direct Express to contact Ms. [redacted] and review the process and timeline in access the Direct Express. Sincerely,[redacted]Comerica Incorporated313.[redacted]

Review: This is a card used for SSI disability because the government does not want to issue checks anymore, so we are forced to do this or if we have a bank account direct deposit. In the month of September, 2014 I noticed several fraudulent charges to my account. I contacted Direct Express and was told I had to file a "questionnaire of fraud" for each occurrence., and said they would MAIL me the questionnaires. After 7 days and no mail from them I contacted them again. After 45 minutes on the phoned being bounced back and forth I was told that they were E-MAILED to me. So, I went online and they were not there. I gave them an e-mail address and they showed up about an hour later. I filled them out even though they made mistakes concerning the complaints, made notes as to those mistakes and sent them back. According to Direct Express my money would be put back on the card when they received the paperwork. This was however not done, I contacted them again, and I was told that they got the paperwork too late and because of that I would have to wait 45-90 days for a decision. After many calls and arrogant "representatives" and rude "supervisor" ([redacted]) I got nowhere. They flat refused to credit my card, and already had denied and closed one of the cases that was unmistakably fraudulent if they would have looked into it for even 5 minutes. This has already cost me $120.00 and when you are trying to survive on SSI that means you don't eat or you don't pay the bills. I STRONGLEY URGE PEOPLE NOT TO USE DIRECT EXPRESS, THEY DONT CARE IF SOMEONE RIPS YOU OFF, YOU ARE TREATED LIKE IT IS YOUR FAULT, AND TOO BAD SO SAD THATS WHAT YOU GET FOR DOING BUSINESS WITH US. Check them out yourselves, its all there in black and white. They cannot be trusted with your money!!!Desired Settlement: This company is trying to say that I said I ordered these ?? thing's and didn't receive them, I keep telling them I NEVER ORDERED ANY OF IT, I have no idea how these people got my information, I am fully willing to go as far as it takes to put people who have the audacity to steal from disabled people. I realize things are tough, but I have worked since age 12 in one capacity or another, and now when my health is failing I spend more time dealing with this kind of cr%% than I would have working a 60 hour/week job. I have had fraudulent charges on a credit card before and it was dealt with by them fighting it, not ME!

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to review and respond to Mr. [redacted].

Please encourage Mr. [redacted] to contact me if he has any questions.

Sincerely,

Comerica Incorporated

313.222.9302

Consumer

Response:

Review: [redacted]

I am rejecting this response because: This is only a reply at this time, but as 1 fraudulent charge of $49.95 is still pending. I was surprised that even though the representative told me that they had already dismissed the $10.74 charge, it and a $4.95 charge were put back into my account. I still don't have the $49.95 back. They aren't telling me anything, so I guess I just get to wait (up to 90 day's) to find out.

Regards,

Review: When I started to receive my Social Security benefits, I was given the option by the Social Security Administration to either have my benefits direct deposited or to use Direct Bank Deposits debit card. I chose the debit card. Upon making this choice, I went to their web site and found them to say 'all the right things" for me to believe that my money would be safe and protected.My blind trust with Direct Express was abruptly realized as a false expectation on December 18, 2013. My Social Security payment was placed on my Direct Express Debit card at 12AM Central Standard Time. I called that morning to verify my balance before I left to take care of business and other things with my card. Upon making that call, I received a recording that stated my card was on HOLD and I was transferred to a customer service agent. *NOTE* If had NOT called them then I would NOT have known that my card had been placed "on hold". They did NOT call me or email me to notify me about anything that had happened with my card.In speaking with the Customer Service agent, I was informed that a charge had been made in the amount of $138.36 from CHINA, so they put my card on hold. I immediately told her that I did NOT make that charge and that I was HOME in bed in Nashville, TNand the charge was made from CHINA! I said, "STOP IT" and she said they could NOT do that and that I would have to wait for FIVE business days to call back and tell them the charge was FRAUDULENT! I asked why can't you STOP IT and she said, "WE ARE NOT A BANK"!I immediately asked what was left on my card and was told "The balance on the card was $525.35. At that moment, I knew there was MORE than one charge on my debit card!I was devastated to find that after the deposit was posted to my debit card within minutes $610.75 was stolen from a "company in China" of which $592.96 was CASH! The lady then informed me that after I dispute the charges, that it could take up to 90 DAYS to recoup my monies because they were INTERNATIONAL CHARGES!!?? I was so afraid that if I said anything at all it would take weeks or more to get the rest of my money to me. They were so "uncaring" and unprofessional with an attitude and tone which suggested that I should just get over it even though this is money that I depend on for my monthly expenses and helping to take care of my family. I received the new card on December 26, 2013.I contacted them on December 26, 2013, after the allotted time frame of "five business days" that I had to wait to dispute the charges and inform them once again that they were fraudulent; whereas, the representative asked me every protocol question to make sure this situation was not my fault??? It was unbelievable. I told him I knew my card had been compromised only when I called for the balance and was told a hold had been placed on it. Then to find out there were numerous charges and cash withdrawals from CHINA. My question was how did they get my PIN NUMBER in order to make those withdrawals? Personally, I think their site was hacked into because it would take a hacker to get into the pin numbers. My transactions are like clockwork. When I receive my money on the debit card, I deposit almost all of the monies into my daughter's checking account because I live with her.I only keep a small amount on the card in case I am out and need money. There have NEVER been any transactions out of the country and I have several copies of my balance sheets to prove every word that I am stating.Now I realize that many many many people are being RIPPED OFF by this company. I explained to the representative that I would be contacting my congress woman and other officials as well as posting my ordeal on as many web sites as humanly possible in order to protect senior citizens! Thank you,[redacted]Desired Settlement: To inform other Senior Citizens about Direct Express so they will NOT use them for their Social Security Check to be deposited. They DO NOT PROTECT the money that Senior Citizens are trusting them with monthly!They need to be TAKEN OFF for an option for Senior Citizens to have their monies deposited from the Federal Government to receive their Social Security Checks!And to send me $610.75 and NOT have to wait 90 Days.....IF EVER......to be refunded for their mistake......CHINA??

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about a dispute on her Direct Express card for unauthorized transactions totaling $610.74. The dispute was opened on 12/27/13. On January 13, 2014 her claim was approved and her card was credited $610.74.

Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.

Sincerely,

Vice President

[redacted] Incorporated

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The customer service team has been nothing but discriminatory, unhelpful, and incompetent, - the entire time of the investigation from 06/09/2014 of fraud charges on my card. I have been told I allegedly gave my card to someone to use * with my knowledge (regardless they have it on tape that I'd called crying hysterically that my money was gone for the month and I had no knowledge), I was told they wouldn't help with the police report after I'd been told to file there (I was across the street from the precinct again on tape), I was told they hadn't screwed up even after one of their level two specialists failed to log in notes from our conversation on 07/21/2014 and had told me my investagation was still open. Based on that phone call, the next day all paper work including the police report were mailed to Direct Express. Yet, [redacted] told me it was not level 2's fault. His Supervisor informed he that the word "screwed" was a curse? and hang up on me. What happened to helping the victim. I am still working with the 120th precinct in Staten Island on this. The person who used my card WITHOUT my permission was caught ON CAMERA.Desired Settlement: Re-instate the investigation AND an apology!!! Never have I ever been made to feel this low based on my income level or because I'm SSI (which by the way is money I EARNED from working)

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]'s concern involves a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express.

I have been informed by Direct Express management that [redacted] filed a dispute on June 9, 2014 for an unauthorized CVS Pharmacy transaction in the amount of $215.61. Direct Express indicates that they have not received any dispute paperwork to continue the review of her claim.

On August 5, 2014, Direct Express contacted [redacted] to encourage her to email or fax in the dispute documentation. [redacted] stated she will mail in the dispute documentation.

Direct Express explained to [redacted] that once the paperwork is received her claim will be reviewed. Additionally, Direct Express management provided her with a direct contact number.

Sincerely,

Comerica Incorporated

Corporate Quality Process Department

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

What we actually discussed verbatim was the inexcusable poor behavior of your customer service staff. That is not indicated on this communication,nor is our discussion of you going back reviewing the tapes and having further discussions on behavior with your staff as we discussed.

In addition we also discussed the fact that my paperwork AND police report were mailed out as a result of a discussion with your staff member. I said, if they still had not been recieved though they'd been placed in the mail on 07/21 , I'd call to follow up with you at the number you gave me at our last phone conversation.

The fact that neither of these is mentioned in your reply to Revdex.com indicates a clear lack of understanding and remorse in any wrong doing by any team member on your staff.

Regards,

Business

Response:

Revdex.com,

I have forwarded [redacted]'s additional comments to management at Direct Express to address. I have also asked for an udpate on how the issues were resolved.

Please encourage [redacted] to contact me directly if she has any questions.

Sincerely,

Comerica Incorporated

Review: I looked at my account online it states i'm over drawen by $6.52 my remaining balance should be only $2.44 someone in their company did a unauthorized dedit on my debit card which I never did they better not charge me the $6.52Desired Settlement: to refund that $6.52 back my account

Business

Response:

Revdex.com,

I am in receipt of the complaint that was submitted to your agency by [redacted]. Mr. [redacted]'s concern involves his Direct Express card. Specifically the balance and activity on his card. I have escalated his complaint to management at Direct Express to contact Mr. [redacted].

I will provide an update when received. Additionally, I left Mr. [redacted] a voice message today to contact me so I can be assured he has been contacted.

Sincerely,

Business

Response:

Revdex.com,

Please note that this complaint is a duplicate of complaint #[redacted] for [redacted]. Mr. [redacted] is concerned about the balance on his Direct Express Card and an unauthorized debit on his card for $6.52.

I have been informed by Direct Express management that they have attempted to reach out to Mr. [redacted] to discuss his complaint. They have not been successful in reaching him.

Research shows Mr. [redacted] has not called Direct Express call center since 07/01/2013 in relation to a charge from Amazon. The cardholder advised the Customer Service Person the charge would not go through.

Direct Express reached out to Mr. [redacted] several times in relation to his concern; however, they were unable to speak with him directly. They called the number on file for the cardholder; and they were told we had the incorrect number.

Records do not show a transaction for the amount the cardholder mentions in his complaint. Direct Express needs to speak with Mr. [redacted] directly in order to verify which transactions in question he would like to dispute.

On 02/03/14 Direct Express sent an email to Mr. [redacted] urging him to contact our offices ASAP in order for us to further assist him with his concerns.

Additionally, please encourage Mr. [redacted] to contact me directly if he has any questions or further concerns.

Sincerely,

Consumer

Response:

[redacted] is a liar she never left me a voice message I want my $6.52 credited back to my account they illegally took from my account my remaining balance $2.44 I was never over drawen on my account someone in us direct express is messing around with peoples account plus I want my $4.00 credited back towards my account to after I order a replacement debit they illegaly took it out of my account which they have no right or business doing that is federal money and they can be sued for touching that they are nonething but theifs.

Business

Response:

Revdex.com,

Direct Express management has reviewed Mr. [redacted]'s card activity and does not see that his card was overdrawn as he indicates in his complaint. They have made numerous attempts to contact Mr. [redacted] to discuss his concerns but have not been able to speak with him directly.

[redacted] from Direct Express can be contacted at [redacted]. She is eager to speak with him to address any and all concerns he may have.

In summary, the specifics Mr. [redacted] outlines in his complaint do not appear to be accurate. Unfortunately, he needs to speak with Direct Express to address his concerns.

Mr. [redacted] can feel free to contact me directly also and I would be happy to assist him in anyway I can.

Sincerely,

Review: 1'064.92 was fraudulently removed from my account. I informed direct express on march 17 and was told I had to.have all back by march 31 to get a provisional and I had to wait a week to get the fraud papers. I sent them back.but theysaid I had to wait 45 days. Im aboit to.be evicted and cant pay my bill. Im at my wits endsDesired Settlement: I would really like the money that is owed to me

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to investigate.Ms. [redacted] will be notified by Direct Express once the investigation is complete.Sincerely,[redacted]Vice PresidentComerica Incorporated313.222.9302

Review: My daughter receives SSI payments because she is autistic. Two payments from SSI were made to Direct Express. The company claims that they sent her an ATM card so that she could access her money. We never received this card. When we called (repeatedly) to request that a new card be issued to my daughter, they refused to do so unless she confirmed her account information and made the request herself. I explained to them that she is verbally limited and does not have the cognitive ability to do this. I am her representative payee and Direct Express confirmed that they have this fact on record, but they will still not allow me to request a new card in her name.

I have contacted Social Security several times and they have repeatedly told me that they are powerless in this situation since Direct Express now holds the funds. The bottom line is that Direct Express is holding my daughters money and is making it impossible for her to access it.Desired Settlement: I would like a new Direct Express card sent to my daughter so that she can access her money. As an alternative, it would also be acceptable if the funds currently on her card were transferred to a Direct Express card in my name as her legal representative payee.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to investigate.Ms. [redacted] will be notified by Direct Express of the outcome once the investigation is complete.Sincerely,[redacted]Vice PresidentComerica Incorporated313.222.9302

Review: I checked my debit card history on 6-3-14 & noticed a charge from a [redacted] which debited $29.95 so I started looking at previous month & before to find put how long I was being charged $29.95. Well it was two months I could only go that far back. So I called [redacted] to fond put who they are & why are they charging me. They asked last 6 digits from card being charged they couldn't find anything I gavr them my name & address & email they still couldn't find anything. So they said in order for them to stop charging was for me yo send a copy of bank statements showing them & they would handle it. So I called my debit card & asked for a copy of the month & to find out how long had they been charging me. Well [redacted] had been charging me since 3/29/2014 $1.00. Then on 4-5-2014 $29.95, on 5-5-2014 another $29.95. So my debit card said not to send them anything they would handle it but I have to throw out my card & I now have to pay $13.00 to send & $4.00 for new card. So I waited & by tho time is now in August 2014 was the last time [redacted] charged me. From April 2014 to Aug. 2014 I got charged $29.95. I now had to put in a police report & request my $ back. Well I was denied so I requested to see how they came up with a denial. They received that on February 12, 2015. I called today and was told that there's been no ruling yet. So I asked when she said when ever they decide.. NO TIME LIMIT WHY NOT? It's already been a year.Desired Settlement: I want my money. I want the $1.00, $29.95+$29.95,+$29.95+$29.95+$29.95 from 03-29-2014 to 08-05-2014.

Business

Response:

Revdex.com,I am in receipt of the complaint submited to your agency by [redacted]. Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express. Ms. [redacted] will be contacted once the investigation is complete.Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Consumer

Response:

I po have been Review: T [redacted]

I am rejecting this response because:I have been getting told this answer for the past year. I don't feel it should take this long.

Regards,

Business

Response:

Revdex.com,I have been provided an update from Direct Express management concerning the status of Ms. [redacted]'s dispute. Below is a summary:On 08/05/14: Dispute SR#[redacted] was opened for multiple alleged mail order/ telephone order for recurring transactions totaling $120.80 that occurred. On 09/19/14: Claim was closed; additional information is needed for the investigation to continue. A letter was send to Ms. [redacted]. On 11/03/14: Dispute paperwork was received from Ms. [redacted]. On 12/18/14: Claim was closed, refer to merchant for resolution. Since Ms. [redacted] has a relationship with the merchant she was encouraged to work with the merchant to resolve her claim. on 02/12/15: Ms. [redacted] provided Direct Express dditional information which allowed Direct Express to proceed with a fair hearing review of her dispute.In summary, Ms. [redacted]'s claim is currently pending completion of the fair hearing review.Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Consumer

Response:

Review: [redacted]

I am this response because:

I didn't ever get my money that is owed to me.,

Review: I am trying to access my money and have not been able to due to the phone representative not willing to speak with me so I can request for over-night deliver to the following a local street address instead of the former address that was a post office box in [redacted]. I am suppose to receive a replacement direct express card and this is about the fourth or fifth time I have had to get a replacement card due to mailing problems. I have almost $700.00 on the card and would have had more however I have been paying for my own medicare premium since October 2014 due to other problems. I would like to get my direct express card over-night to me in order to have it by March 7, 2015. If I can not get the card delivered by March 7, 2015, I will have to wait until the card that I was charged $4.00 already to arrive in 5- 10 calendar days from March 2, 2015. I was fine with paying the $17.50 fee if the card could be over-night delivered in order to receive the card this week due to me needing to more because of homelessness in Fort Worth, Texas. However, the direct express call center with the number 1-888-[redacted] was not able to allow me to order the card when I called yesterday or today before writing the complaint. I went along with social security administration placing on cash benefits on the direct express [redacted] bank card since I was forced into being homeless since June 2013 and have experienced several problems. I have not been able to access my money appropriately and the phone number that I was calling numerous times has been a problem as well. I have not been able to reach anyone to speak with me in order to over-night a replacement card. I called 1-888-[redacted] last Monday (03/02/2015) to report that the card had been stolen and placed an order to ship the card to a Post Office box. I tried to call to have another card sent to a regular street address to over-night the card and no representative have been willing to provide the service. I am aware that the card could be shipped and have no reason of why I should be denied my own access to my money. Hopefully, I will get a different bank account and have a direct deposit sent that bank so I will not have a problem with accessing my money from social security administration.Desired Settlement: I would like to get my direct express card over-night to me in order to have it by March 7, 2015. If I can not get the card delivered by March 7, 2015, I will have to wait until the card that I was charged $4.00 already to arrive in 5- 10 calendar days from March 2, 2015. I was fine with paying the $17.50 fee if the card could be over-night delivered in order to receive the card this week due to me needing to more because of homelessness in Fort Worth, Texas. However, the direct express call center with the number 1-888-[redacted] was not able to allow me to order the card when I called yesterday or today before writing the complaint.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about fees she has been assessed for receiving an expedited Direct Express card. I have escalated her complaint to management at Direct Express to research and contact Ms. [redacted].Sincerely,[redacted]Comerica Incorporated313.[redacted]

Review: Fraudulent use of my debit card and the response I received from the company Direct Express. My card# was fraudulently used at two different locations in [redacted] and I am in [redacted]. I filed a police report, and sent them all kinds of documentation and proof that the day before and the day after the transactions were made in **, I was in [redacted]. Direct Express has denied my claim for reimbursement of my money three times. I have checked on line about this company and have found hundreds of people who have complaints about these people, They have told me and others to hire a lawyer, These people are very rude, and will not allow you to speak to someone who can help, and when you keep calling for answers they hang up on you. I believe these people are in on some kind of scam with debit card numbers. I am disabled and I need my money. This company is taking unfair advantage of the disabled, the weak and the elderly.Desired Settlement: I would like to have my 650.00 credited back to my account

Business

Response:

Revdex.com,

This matter is currently under review and we will respond soon.

Thank you,

Business

Response:

August **, 2013

Revdex.com

The complaint submitted to your agecny by [redacted] involves a Direct Express card dispute for $650.00. I have been advised by Direct Express management that his dispute has been resolved and his card was credited on August *, 2013 for $680.42. This reimbursement included a claim for $30.00. Mr. [redacted] was sent a letter from Direct Express confirming the credit to his card.

Additionally, Mr [redacted] concerns about the service he received has been escalated to management for review.

Please have Mr. [redacted] contact me directly if he should have further questions or concerns.

Sincerely,

Review: My Husbands health is in jepordy if we do not get this account fixed. I am my husband Rep payee on his SSI and Social Security. Up until a few weeks ago this was my account with my name and Social number. Now it is all his information and my Social Security number They will not fix the account and put it back to the way it was I have faxed his Driver license and Social security card to them and they have still felled to fix anything. There is $401.00 sitting on that card and my husband can not even go to the doctors to get meds nor can we because we are broke and have no gas for our truck. I have called them countless times they have been rude to us many times. This morning we had our local Social Security office on the phone with us and the lady was rude to my husband and the lady At SSA. They need to strighten this account out and give us our money so we can be able live with no more issuesDesired Settlement: We would like for them to send the money back to Social Security so the money can be issued out to our bank account on file with SSA.

My husbands name is [redacted] Clark

DOB **/**/[redacted]

my info is

[redacted] Clark

**/**/[redacted]

we live at [redacted]

Tallahassee,Fla

###-###-####

Business

Response:

August 17, 2013

Revdex.com

The complaint submitted to your agency by [redacted] involves a Direct Express card and accessing the funds on the card. I have been advised by Direct Express Management that they have contacted Ms. [redacted] and resolved her concerns. It is my understanding that she has been able to access the funds. Direct Express made a follow up call to Ms. [redacted] on August 6, 2013 and she advised them her issues have been resolved.

Please have Ms. [redacted] contact me directly if she has further questions or concerns.

Sincerely,

Comerica Incorporated

Corporate Quality Process Department

Review: on may 21 2013 my debit card was charged in [redacted] I live in ** and the card is still and has always been in my possession.. I was told that I would be mailed a dispute letter n hav yet to receive it.. I wrote them a letter unaware that I wad given 10 days to mail it in. constumor. service even the supervisor has been very rude ti me regarding my loss. this is the first time this has ever happened ti me n I jus feel so confused. about my next stepDesired Settlement: better way of handling disputes

Business

Response:

Revdex.com,

Ms. [redacted] complaint has been resolved. Her dispute with Direct Express has been reimbursed to her. I spoke with her today and she confirmed that her issue is resolved.

Sincerely,

[redacted]

Review: I payed for legal service using my direct express card in the amount of $450 , I found out that the attorney was not licensed in the state of texas to practice law and he had messed up my case, I then called in to direct express on Dec. 15 to open a claim to get my $450 back and then mailed them a copy of the agreement from the supposebly attorney and the print out from the texas state bar page and mailed it certified. I was told the credit would go in my account in 10 days , then on today I was told that they only received a statement from me , and that was not true I provided the documents as well. THey closed the complaint with out refunding me and lied and said I did not send in other documents and I did.Desired Settlement: refund of $450

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned with a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to investigate. Ms. [redacted] will be notified by Direct Express with the outcome of her dispute.Sincerely,[redacted] Comerica Incorporated313[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As to date I have spoke with the Person that submitted the response to you but Direct Express , has not done anything about the actual matter . I have asked for the credit to be placed back on my card. I told them what has happened and given information, and nothing has been done. Regards,

Business

Response:

Revdex.com,I have been informed by Direct Express that the claim was denied since Ms. [redacted] states that entered into an agreement with the merchant and she has not contacted the merchant for resolution. The cardholder is required to contact merchant for initial resolution attempt. On 01/09/15: – Direct Express 'Customer Advocacy Group (CAG) spoke with Ms. [redacted]; she advised she did not agree with the denial and requested to have a secondary review of her case by dispute management. The CAG forwarded the case to management for their review. Once management has completed their review of the case, the CAG will contact Ms. [redacted] with the final decision. Sincerely,[redacted]Comerica Incorporated313.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response becausethey keep lying. I having never indicatied I have not tried to contact the merchant. They keep telling lies on me I have also reported this to the texas attorney General. I want to dispute and get my money back.

Regards,

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Description: Payment Processing Service

Address: PO Box 245998, San Antonio, Texas, United States, 78224-5998

Phone:

+1 (800) 333-1795
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Website:

www.usdirectexpress.com


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