U S Direct Express Reviews (1518)
Review: 155 was revered right out my account now there ignoring anything I put on that paper the speed date has a copy of police report I filled and direct express toke the money right back out of my account once again I have to remind a bank on fraud charge that bank is now stealing my funds witch is against the law in usa no bank can with hold money from someone well they certainly are hear copy of the police report it was filled about week after the company failed to promise a refund for fraud [redacted] officer [redacted]-s/nDesired Settlement: 155 was revered right out my account now there ignoring anything I put on that paper the speed date has a copy of police report I filled and direct express toke the money right back out of my account once again I have to remind a bank on fraud charge that bank is now stealing my funds witch is against the law in usa no bank can with hold money from someone well they certainly are hear copy of the police report it was filled about week after the company failed to promise a refund for fraud [redacted] officer [redacted]-s/n just fix my reversal correctly because now bank is overdrawn my card with out no reason no letter our anything please call me and explain what's going on at [redacted]
Review: On 10-23-14 I spoke with my local cable services about a payment and I said yes to making a payment 11-30-14 through my direct express card . Well on 11-30-14 I called in the payment and asked all transactions to stop due to me paying the promised amount of 300.00. Well on 12-3-14 direct express sent a payment to my cable company of 300.00. Comcast shows no pending nor payments schedule to post to my acct 8155300301025326. I have been on the phone with both Comcast and direct express since 10am 12-3-14 and its now 1:56pm with no results. Direct Express says I can dispute I have to wait for paper work by mail then remail and it takes 30-90days for a result. This is my rent money I really need my money back its not fare at all I have to wait up to 90 days for money that didn't take then 5 minutes to give awayDesired Settlement: ALL I WANT IS MY MONEY BACK TO PAY MY RENT TODAY IS THE 3RD
Review: I am a victim of Identity theft I had 130 dollars stolen off my card on 5-28-14 for $2.49 $2.99 and on 5-27-14 for $29.99 and $39.95 $2.00 and on 5-26-14 for $19.00 and on 5-25-14 and on 5-25-14 for $4.99 and $6.99 the company that I seen on my account was MBI-PROBILLER WITH THE NUMBER IS ###-###-#### I spoken with a guy from this company name [redacted] be gave me the theft name who is [redacted] from Tyler tx zip is [redacted] when I was trying to tell them that they wasn't trying to hear me saying that I have to dispute over my money tbat was stolen off of my account and I told them like how can yall let stuff happen like that and they told me that we dont go over people's accounts they were rude and unprofessional I looked bad when I went I to a store and buy food and I only had 77cents I told them that I never heard of [redacted]'s and I never used that before nor mbi pro biller and tbey keep telling me that I have to despute tbe charges like really now I have to wait for my new card to come inthey charge me for a replacement card and tbe OTHER company was [redacted] I cant even get in contact with them it hardDesired Settlement: I wanting all my money of $129 back on my direct express card and tbey need to have more HIGH TECT SECURITY IN THEIR COMPANY LIKE OTHER BANKS DO.
Review: Direct Express put a hold on my funds because I could not answer their 3 questions. They then requested I fax my ID to them. I did this. They then asked for my SSN Card and another ID card in color. I did that. They claimed they never got it, so I resent both with my birth certificate as well. I have receipts showing that all 3 faxes went through. Today, now 2 weeks into this game, they say they got the ID, and the birth cert, but not the SSN Card, which was faxed in between those two items. They seem like a scam to me, they even hung up on me after I insisted that I had done this 3 times already. They get your personal info and then do what with it?>>>Do I now have to watch out for identity theft? The government should not use these people.Desired Settlement: I want my funds released payable to me in a check. I do not want to deal with them ever again. I want people like myself to know not to trust them. Just have your benefits sent to you in a check.
Review: I called direct express on 1/23/2014 because I tried to call my debit card but it said it was no longer good a new one mailed out. When I spoke to the csr she said they had mailed it to an old adress she also said that I should have a received a call to verify my address which I did not. She said they would mail me a new card to the right address expedited and waive the $13.50 fee. When I received my card on 1/27/2014 I called it and direct express charged me the $13.50. I spoke to a supervisor named [redacted] badge# [redacted] who did not even let me speak he was extremely rude and just interrupted me through the whole conversation. Now my account is in the negative because of this charge that I never authorized and was told by [redacted] that they may or may not credit the money back to my account. I should not have to pay for something I did not authorize and was told they would waive the fee because they had the wrong information.Desired Settlement: I would like the money credited back to my account.
Review: November 14, 2014, I returned an item to [redacted] for a refund. On November 19, 2014 an unauthorized charge was made to my debit card for the exact amount of the refund I was given on the 14th. (253.17.) On the 20th. of November, another unauthorized debit was allowed for the same amount of 253.17. I contacted Direct Express on the 11/19 and explained the situation to them. They told me that the debit had been made by [redacted]. I questioned them on why they allowed money to be debit from my account when there was only $8 and some change in my account of the time of the debit. I was given some unbelievable story. I made a request to file a dispute. The dispute was filed and while waiting to receive the paperwork, another debit was allow on the 11/20. I called Direct Express and explain to them that this had occurred a second time. I was instructed to note it on the paperwork when received along with the first debit. The paperwork was returned along with the receipts for when the merchandise was both purchased and returned. I was told it would take 30 to 45 days for the investigation to be complete. At the end of the investigation I was told that [redacted] proved to them that the debits was a valid transaction. They told me that they provided them with a receipt of the original transactions only. I provided Direct Express with the original receipt also but along with that I provided the receipt where a refund was issue to my card. I made a written request to the investigative department of Direct Express to have the proof provided by [redacted] forward to me. I know that the only thing that [redacted] could have proved to them is that the debits were not made by them. I went online for the first time and registered for online access to my account and checked a print out of the transaction history. Every transaction listed had the merchant's name before every debit amount except the ones made on 11/19 and 11/20 which has quotation marks and then debit adjustment then the amount of 253.17. I called direct express and questioned them about the merchant information being missing and how they know that the debits were made from [redacted]. I was told because the amounts were the same as the original transaction. I know she was telling less than the truth because the first debit was for (2) different amounts. They first took what was available and then went back and debit money that was not available in the account. I highly believe that my funds were taken by Direct Express. They have been less than honest with me on several occasions. I have had my utilities interrupted
Review: I contacted the customer service after viewing my statement online to report an unauthorized deduction of $190.08 from my account. I was told if the requesting party did not request the money by the next day it would be returned to my balance which was done. The next day US Direct express processed a claim for $199.08 which shows no information as to who requested the money and customer service said they did not have the information of who claimed the funds. I have ask to have my money refunded from Direct Express but have been given the run around stating I must file a fraud report and wait approx. 30 - 45 days. Direct Express has knowingly given my money to someone knowing I had reported it before it was first taken and then deducted even more the next day without any information of who got it. Direct Express is fully responsible to refund my money.Desired Settlement: Direct Express has acted very irresponsibly in handling my transactions and should refund my funds that they can plainly see were given to someone knowing that I had disputed the actions the previous day and done so without the proper information as to where it was given.
Review: On Jan. 16th, I filed a Fraud Report for the very first time, with U.S. Direct Express. I was informed that I will receive a letter, which needs to be filled out and returned within 10 days of that said phone call. On Jan. 25th, I received the letter in the mail. It was nine days after the phone call. In accordance with Direct Express' Contract, I must return this form within 10 business days in order to receive a provisional credit. This perquisite is not rationally possible to satisfy, mainly because Direct Express does not mail letters to people who report Fraud in a time sensitive fashion. Direct Express does this habitually to most people who report Fraud -- all one needs to do it look at the dozens of other people whom report the same thing of waiting nine days for the letter.
Review: A merchant charged my credit card by mistake for a service that was not rendered, wrote and letter and fax'd the error to the Direct Express, and they refused to release my monies for an additional 30 days. When both me and the merchant explained, along with a letter the merchant had released the funds, it was done in error, with a release code. Direct Express refused to release the monies. Holding it for what benefit?
Review: In trying to find out where my son's disability payment was, I was informed by SS that they "thought" that it was sent to this business where it would be put on a card which they say would have been mailed out 2 months ago. We never received the card so he has failed to be awarded his disability. I was never consulted regarding this and had I been, I would have opted to have it direct deposited. In calling this company, I asked if they could confirm that that is where his money is-on a card we never received. I am told that my last name is misspelled and so I have to fax 2 forms of ID to them to confirm this before they can even discuss this with me. I was assured that the account would be updated by the next day. I was also told that they were open 24/7, but it turns out they closed at 8pm. I went out and faxed the requested information along with a long explanation. I called back after 24 hours and I am now told that not only has the information not been updated, but my (and my son's last name) only has the first initial! I have provided the updated bank deposit information with SS but can't do anything until they cancel the card they THINK was SUPPOSED to be sent and wasn't, and they can't do that that or even confirm if that is where my son't money is at all! All of this took place over 3 or four calls including a supervisor. This company is among the most substandard companies I have ever had the misfortune to have to deal with.Desired Settlement: I want confirmation of where my son't disability money is and cancellation of the card (or even just issue a check as I don't trust these guys to do anything) so I don't have to deal with them ever again. I will be informing SSD about the runaround this company gives their customers/victims as well.
Review: on jan 19th 2014 I went online and saw someone had just used my debit card to make a purchase for 54.00 for verizon prepay charges. I immediately called direct express bc I did not make those charges. I am not a verizon customer. I do not know anyone who is a verizon customer. I do not pay for my phone I have a free phone from the government and could not afford that payment to be taken out. direct express said I had to wait until it went from a pending charge to a regular charge. I watched everyday and when it went to a regular charge on jan 20th I called back and they cancelled my card and sent me a new one and opened a fraud investigation. ([redacted]) I got a letter I had to fill out with the information I was contesting the 54.00 verizon charge and mailed it back in. today I got a letter 2-14-14 that they could not find any fraud on my account and that 'we cannot confirm that fraud occured. our investigation indicates that you entered into an agreement with the merchant..' I tried to contact the merchant verizon but without a account or phone number you cannot contact them via their phone numbers or website. this was fraud on my card. I am disabled and have huntingtons disease that is killing my brain. this card is only used for my disability payments to go onto and I could not afford for that payment to be made. I told them I had my car insurance coming out of it and now I could not pay my car insurance bc this fraud happened. they refuse to recognize my complaint as legitimate. I was home in bed the time the charge was made. I do not pay for a phone bc my phone is free. please someone there help me.. my disease makes me so sick I can not handle doing their job. this is why I can no longer work. bc I cant not go through the regular processes of life anymore. I did what they said do and still nothing. this company is not being truthful bc I did not make those charges. I am too sick to get out in negative degree weather and drive in the snow and ice of indiana january and my neurologist doesnt want me driving anymore without even a starting point. they are doing nothing to help me. please someone there help me bc I did not authorize this.Desired Settlement: refund to my debit card for the unathorized purchase of 54.00
Review: On January 3, 2015 an ATM withdrawal was attempted on my card at PNC bank, which is the bank Direct Express recommends for fee-less ATM withdrawals. The funds, in the amount of $600, was not dispensed, I went inside of PNC bank who advised me I would need to contact Direct Express. Upon calling Direct Express I was advised by a representative that she could see the transaction had not been completely processed and no monies provided, yet I am being told I have to wait 90-60 days before my funds are returned. This puts me in a financial bind, I am unable to pay any of my bills, and the deposits I receive are for my disability and is the only source of income that I have. I have called Direct Express to try and have this expedited because this was due to no fault on my own and I need my money to survive and I was meet with nasty attitudes and very rude unhelpful associates who could care less.Desired Settlement: I need my money back now or I will be homeless......
Review: I made a complaint cause somebody use my card I didn't authorize I got lock up September 6,2014 didn't get out till January 1,2015 I ordered me another card thinking my money still on there when I got my card was nothing on there I made a complaint to direct express dispute January 5,2015 I send the paperwork in showing I was lock up then find they dined my dispute saying transact wasmade what I didn't do I feel direct express robbed me right along who stole my card & use it so now I can't get my money backDesired Settlement: I would like my money backplease not right
Review: On 1/27/2015 they charged me 13.50 for a fee for a UPS charge that wasnt sent by UPS. It was sent regular mail. They denied me this payment. This was taken from my social security. I want this money back.Desired Settlement: Credit me 13.50.
Review: I was charged by a merchant the amount of a transaction multiple times, until my account was empty. They failed to address the issue telling me I had to wait 5 days for the hold, and that the funds were unusable for subsistance. I was therefore told that it is a privilage to have subsistance.Desired Settlement: I would like a formal apology, I would like the disputes to be resolved in the future and I would like them to flag further such transactions as possible fraud without freezing my assets. Finally, I would like a peace offering.
Review: Claim Dispute not handled properly due to paperwork misplacement, rude customer service, and the inability of the company to help protect the consumer
Review: they allowed someone in pretoria wes Africa to take money off my card 432$ and internation fee
Review: They did not listen to me when I contacted them in November reporting my pin# had been changed, but they accused me of doing or letting someone else do it. On that same call they only advised me to change my pin# I did I know the date 11/29/13. On 12/03/13 I tried to withdraw money but I couldn't my card was locked. I called when I got home my pin# changed again and my money gone. Direct express told me they have the phone# that placed the called and the banks routing# it was wired to. I was asked did I authorize this ? I told them no and they can see that I did not, but they still asked me do I know one at [redacted]?? Now I cannot get my rent, electric, water, gas, insurance, phone, cable, internet, paid. I can't by my medicine, food, household items, anything, and when or according to direct express IF I GET MY MONEY I will be changed late fees on everything. I can barely afford to live month to month. I can tell my creditors what happened but I don't think they will care they just want their payment and so do I.. Direct Express customer service is has a so "as a matter of fact attitude" and will not accept that they have let this happen. I know that is a problem . Can you please help me speed up the process before I'm so far behind again I can never catch up. Thank you in advance $Desired Settlement: I'd like a refund on my card and $500 for late fees and my time and troubles. A policy change is really what is needed. But I would like the SSA to get an entire new bank to service us, the people, a bank that you can physically walk into and do your banking when there is a problem. Or open centers across the country just SSA payments. RID THEM SELVES OF [redacted] BANK AND DIRECT EXPRESS!!!!
Review: I contacted US Direct Express today to replace a damaged debit card. I was not given the proper information and as a result my debit card got charged with two unauthorized fees. One for, $13.50 and the other $4.00. I have contacted US Direct Express three times and was treated very rude plus called a liar.Desired Settlement: Complete refund of this issue.
Review: they stole my money. I filed a dispute and they denied me. said they did an investagation when they didn't.Desired Settlement: I want my refund of 360$ us dollars
U S Direct Express Rating