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Reviews U S Direct Express

U S Direct Express Reviews (1518)

Review: 155 was revered right out my account now there ignoring anything I put on that paper the speed date has a copy of police report I filled and direct express toke the money right back out of my account once again I have to remind a bank on fraud charge that bank is now stealing my funds witch is against the law in usa no bank can with hold money from someone well they certainly are hear copy of the police report it was filled about week after the company failed to promise a refund for fraud [redacted] officer [redacted]-s/nDesired Settlement: 155 was revered right out my account now there ignoring anything I put on that paper the speed date has a copy of police report I filled and direct express toke the money right back out of my account once again I have to remind a bank on fraud charge that bank is now stealing my funds witch is against the law in usa no bank can with hold money from someone well they certainly are hear copy of the police report it was filled about week after the company failed to promise a refund for fraud [redacted] officer [redacted]-s/n just fix my reversal correctly because now bank is overdrawn my card with out no reason no letter our anything please call me and explain what's going on at [redacted]

Business

Response:

Revdex.com,

We are currently researching this matter and will respond shortly.

Thank you.

Comerica Incorporated, Senior Vice President, Corporate Quality Process Department

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

the account is overdrawn because of this mess now and few days away before I get paid hears the police report number

[redacted] hear the police report number and his name officer [redacted]...

Review: On 10-23-14 I spoke with my local cable services about a payment and I said yes to making a payment 11-30-14 through my direct express card . Well on 11-30-14 I called in the payment and asked all transactions to stop due to me paying the promised amount of 300.00. Well on 12-3-14 direct express sent a payment to my cable company of 300.00. Comcast shows no pending nor payments schedule to post to my acct 8155300301025326. I have been on the phone with both Comcast and direct express since 10am 12-3-14 and its now 1:56pm with no results. Direct Express says I can dispute I have to wait for paper work by mail then remail and it takes 30-90days for a result. This is my rent money I really need my money back its not fare at all I have to wait up to 90 days for money that didn't take then 5 minutes to give awayDesired Settlement: ALL I WANT IS MY MONEY BACK TO PAY MY RENT TODAY IS THE 3RD

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to investigate. She will be contacted by Direct Express with the results of the investigation.Please encourage Ms.[redacted] to contact me if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Review: I am a victim of Identity theft I had 130 dollars stolen off my card on 5-28-14 for $2.49 $2.99 and on 5-27-14 for $29.99 and $39.95 $2.00 and on 5-26-14 for $19.00 and on 5-25-14 and on 5-25-14 for $4.99 and $6.99 the company that I seen on my account was MBI-PROBILLER WITH THE NUMBER IS ###-###-#### I spoken with a guy from this company name [redacted] be gave me the theft name who is [redacted] from Tyler tx zip is [redacted] when I was trying to tell them that they wasn't trying to hear me saying that I have to dispute over my money tbat was stolen off of my account and I told them like how can yall let stuff happen like that and they told me that we dont go over people's accounts they were rude and unprofessional I looked bad when I went I to a store and buy food and I only had 77cents I told them that I never heard of [redacted]'s and I never used that before nor mbi pro biller and tbey keep telling me that I have to despute tbe charges like really now I have to wait for my new card to come inthey charge me for a replacement card and tbe OTHER company was [redacted] I cant even get in contact with them it hardDesired Settlement: I wanting all my money of $129 back on my direct express card and tbey need to have more HIGH TECT SECURITY IN THEIR COMPANY LIKE OTHER BANKS DO.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted by [redacted]'s concern involves a dispute she filed on her Direct Express card.

I escalated [redacted]'s complaint to management at Direct Express. I have been advised that [redacted] filed a claim for unauthorized transactions totaling $63.95. The claim is currently under review.

[redacted] will be notified byDirect Express of the outcome of the investigation by letter.

Sincerely,

Comerica Incorporated

Review: Direct Express put a hold on my funds because I could not answer their 3 questions. They then requested I fax my ID to them. I did this. They then asked for my SSN Card and another ID card in color. I did that. They claimed they never got it, so I resent both with my birth certificate as well. I have receipts showing that all 3 faxes went through. Today, now 2 weeks into this game, they say they got the ID, and the birth cert, but not the SSN Card, which was faxed in between those two items. They seem like a scam to me, they even hung up on me after I insisted that I had done this 3 times already. They get your personal info and then do what with it?>>>Do I now have to watch out for identity theft? The government should not use these people.Desired Settlement: I want my funds released payable to me in a check. I do not want to deal with them ever again. I want people like myself to know not to trust them. Just have your benefits sent to you in a check.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted]'s concerns a suspension placed on his Direct Express card.

On 4/02/2014: A suspension as well as an alert was placed on Mr. [redacted]'s account due the failure to properly verify his account. Mr. [redacted] was advised to fax in two valid forms of ID in order to have the suspension lifted.

On 04/03/2014: Direct Express received the Fax with valid IDs for Mr. [redacted].

The suspension and alert should have been removed on 4/3/14. Unfortunately it was not as a result of an error by the customer service representative. Management at Direct Express is reviewing the matter with the appropriate employees.

Mr. [redacted] does have access to his card and I have verified that he is using the card.

Please express my apology to Mr. [redacted] and encourage him to contact me directly if he has any questions or further concerns.

Sincerely,

Review: I called direct express on 1/23/2014 because I tried to call my debit card but it said it was no longer good a new one mailed out. When I spoke to the csr she said they had mailed it to an old adress she also said that I should have a received a call to verify my address which I did not. She said they would mail me a new card to the right address expedited and waive the $13.50 fee. When I received my card on 1/27/2014 I called it and direct express charged me the $13.50. I spoke to a supervisor named [redacted] badge# [redacted] who did not even let me speak he was extremely rude and just interrupted me through the whole conversation. Now my account is in the negative because of this charge that I never authorized and was told by [redacted] that they may or may not credit the money back to my account. I should not have to pay for something I did not authorize and was told they would waive the fee because they had the wrong information.Desired Settlement: I would like the money credited back to my account.

Business

Response:

Revdex.com,

I am in receipt of the complaint that has been submitted to your agency by [redacted]'s concern involves a $13.50 fee charged to her Direct Express account for an expedited card reissue. As [redacted] requested, her card was reimbursed for the fee on January 30, 2014.

Please encourage [redacted] to contact me directly if she has any questions or further concerns.

Sincerely,

Comerica Incorporated

Review: November 14, 2014, I returned an item to [redacted] for a refund. On November 19, 2014 an unauthorized charge was made to my debit card for the exact amount of the refund I was given on the 14th. (253.17.) On the 20th. of November, another unauthorized debit was allowed for the same amount of 253.17. I contacted Direct Express on the 11/19 and explained the situation to them. They told me that the debit had been made by [redacted]. I questioned them on why they allowed money to be debit from my account when there was only $8 and some change in my account of the time of the debit. I was given some unbelievable story. I made a request to file a dispute. The dispute was filed and while waiting to receive the paperwork, another debit was allow on the 11/20. I called Direct Express and explain to them that this had occurred a second time. I was instructed to note it on the paperwork when received along with the first debit. The paperwork was returned along with the receipts for when the merchandise was both purchased and returned. I was told it would take 30 to 45 days for the investigation to be complete. At the end of the investigation I was told that [redacted] proved to them that the debits was a valid transaction. They told me that they provided them with a receipt of the original transactions only. I provided Direct Express with the original receipt also but along with that I provided the receipt where a refund was issue to my card. I made a written request to the investigative department of Direct Express to have the proof provided by [redacted] forward to me. I know that the only thing that [redacted] could have proved to them is that the debits were not made by them. I went online for the first time and registered for online access to my account and checked a print out of the transaction history. Every transaction listed had the merchant's name before every debit amount except the ones made on 11/19 and 11/20 which has quotation marks and then debit adjustment then the amount of 253.17. I called direct express and questioned them about the merchant information being missing and how they know that the debits were made from [redacted]. I was told because the amounts were the same as the original transaction. I know she was telling less than the truth because the first debit was for (2) different amounts. They first took what was available and then went back and debit money that was not available in the account. I highly believe that my funds were taken by Direct Express. They have been less than honest with me on several occasions. I have had my utilities interrupted

and having to find a place to live and paying extra charges to restore services. I have been trying to resolve this by working with the company that allowed these charges due to the fact that they allowed them even though the money was not available. I have never overdrawn my account and never attempted to. I can't understand why these debits were allowed without money being in the account. This is a debit account, transactions are not usually allowed without funds being available. If it was not [redacted] then who? I contacted [redacted] on 11/19 and the only transactions they showed was a purchase and a return. It was Direct Express telling me that [redacted] was the merchant making the debits. I get $689.00 monthly. The month of December I received a little over $100.00 because direct express approved unauthorized charges that left be overdrawn almost $500. These people have shown no compassion for this situation they have left me in. I need help in retrieving the money they have taken.Desired Settlement: I was like for direct to replace my money in my account $506.34 and compensate for the

fees charged to restore services that were interrupted.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Driect Express to review. Mr. [redacted] will be notified by Direct Express when the investigation is completed.Please encourage Mr. [redacted] to contact me directly if he has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Review: I contacted the customer service after viewing my statement online to report an unauthorized deduction of $190.08 from my account. I was told if the requesting party did not request the money by the next day it would be returned to my balance which was done. The next day US Direct express processed a claim for $199.08 which shows no information as to who requested the money and customer service said they did not have the information of who claimed the funds. I have ask to have my money refunded from Direct Express but have been given the run around stating I must file a fraud report and wait approx. 30 - 45 days. Direct Express has knowingly given my money to someone knowing I had reported it before it was first taken and then deducted even more the next day without any information of who got it. Direct Express is fully responsible to refund my money.Desired Settlement: Direct Express has acted very irresponsibly in handling my transactions and should refund my funds that they can plainly see were given to someone knowing that I had disputed the actions the previous day and done so without the proper information as to where it was given.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to investigate. Once the investigation is complete, Mr. [redacted] will be notified.Please encourage Mr. [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted] Comerica Incorporated313.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Direct Express has given $199.08 to what appears a no name . My account history shows the amount disputed being deducted with no further information. While calling into the customer service I was told that they would open a dispute and mail me a form to fill out and return within 10 days this is not right because I disputed on 12/09/2014 and received the letter and form at my home on 12/20/2014 Sort of puts me behind the 8 ball doesn't it. Now I will not get a provisional return to my acct. as they have insured the form not make it back in time. There is nowhere on their questionnaire that would allow me to enter any information as to my dispute other than the amount. They ask for a merchant name which Direct Express has full knowledge that information is not available. I am not an employee or director of some big bank. I am a disabled Vietnam Veteran and live only month to month and can not afford to lose $199.08 just because someone at Direct Express processing center failed at their job. I have not authorized any payment to anyone for anything in the disputed amount. May God Bless you and I wish you a Merry Christmas because of the negligence of Direct Express I am assured that mine will be less merry than I had hoped.

Regards,[redacted]

Business

Response:

Revdex.com,I have forwared to Direct Express management Mr. [redacted] additional comments. I am awaiting information on the outcome of the investigation. I have left a voice message for Mr. [redacted]s to contact me directly to discuss.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Review: On Jan. 16th, I filed a Fraud Report for the very first time, with U.S. Direct Express. I was informed that I will receive a letter, which needs to be filled out and returned within 10 days of that said phone call. On Jan. 25th, I received the letter in the mail. It was nine days after the phone call. In accordance with Direct Express' Contract, I must return this form within 10 business days in order to receive a provisional credit. This perquisite is not rationally possible to satisfy, mainly because Direct Express does not mail letters to people who report Fraud in a time sensitive fashion. Direct Express does this habitually to most people who report Fraud -- all one needs to do it look at the dozens of other people whom report the same thing of waiting nine days for the letter.

My Father [redacted] died. My Mother lives in Virginia. I hadn't received my new card in regular mail. I waited twenty days. I was forced to order an expedited card, which cost me money. When I requested a refund for this fee, I was given irrational excuses on how I was not forced. In fact though, I was. Direct Express has not offered a level of Policy Compliance, not even remotely complying with MasterCard Policies, and is not remotely similar to any other bank. I have been with Bank of America for over five years. This kind of practice never happens at any other bank.

My health is ill, because I suffer from a degenerative decease. I had scheduled an appointment with a new Doctor, and I had to go to the Train Station in order to get to my Doctor. I was forced to reschedule my appointment, and my Doctor was not happy about it. I did not have enough money to cover my usual lifestyle. I did not have my regular foods. I have not been given a provisional credit.

It is Feb. 22 and the 45 day deadline, carved out by Direct Express themselves, is approaching. I have reviewed dozens of other Complaints, and I have decided to initiate this Complaint in order to deter such practices by Direct Express within the next remaining 10 days left for them to respond by the deadline via Mail. I am a former Policy Compliance Supervisor, stationed in Washington State, with the N.O.A.A. Law and Policies are certainly my expertise. It is your responsibility (Direct Express) that you follow your own contract with MasterCard -- that you do not do something that can be handed over to the Deputy Attorney General in a personal manner.

Please take action and swiftly. Do not let my case that I need resolved to carry over into a ridiculous Complaint, like the dozens of other ones, which are posted here.Desired Settlement: Billing Adjustment in the form of a provisional credit must be issued, for failure of the Company to rationally execute in the mail their own 10-day rule, located in the policy. Forms must be received in less than nine days, otherwise the entire process is irrational.

My DOB is Feb. 09, 1990.

Business

Response:

Revdex.com,

I am in receipt of the complaint that was submitted to your agency by [redacted]. Mr. [redacted]'s concern involves a dispute he filed on his Direct Express Card. I have escalated his complaint to management at Direct Express and requested that they reach out to Mr. [redacted] to discuss his concerns.

Please have Mr. [redacted] contact me directly if he has any questions or further concerns and I will be happy to assist him in any way I can.

Sincerely,

Business

Response:

Revdex.com,

Mr. [redacted]'s fraud claim has been escalated for review to the Direct Express fraud manager. Mr. [redacted] will be notified by Direct Express of the outcome of the investigation.

Please encourage Mr. [redacted] to contact me directly if he has any questions.

Sincerely,

Business

Response:

Revdex.com,

Direct Express has completed their investigation for Mr. [redacted]'s dispute claim. Below is a summary of the investigation timeline:

On 01/18/2014 - Dispute was opened for multiple unauthorized mail order/telephone order transactions totaling $88.72 that occurred on 1/6 and 1/7.

On 02/18/2014 - Dispute paperwork was received from Mr. [redacted]

On 03/18/20 - A credit in the amount of $88.72 was issued to Mr. [redacted]'s Direct Express card. A letter notifying him of the credit to his card was sent.

In summary, the claim has been approved and Mr. [redacted]'s card was credited today for $88.72.

Please encourage Mr. [redacted] to contact me directly if he has any questions or additional concerns.

Sincerely,

Consumer

Response:

I appreciate your help over at Comerica Bank. I'm grateful more of your attention and response than just the claim. And I wish you the best. Take care, bye.

Regards,

Review: A merchant charged my credit card by mistake for a service that was not rendered, wrote and letter and fax'd the error to the Direct Express, and they refused to release my monies for an additional 30 days. When both me and the merchant explained, along with a letter the merchant had released the funds, it was done in error, with a release code. Direct Express refused to release the monies. Holding it for what benefit?

When I explained it was an emergency to put have the monies put back on my card as we needed it for funeral expenses. The supervisor was very sarcastic.Desired Settlement: Please refund my credit card immediately with a letter of apology for the inconvenience caused.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted] is concerned about a merchant credit that has not posted to her card. I escalated her complaint to Direct Express management for investigation.

On 07/22/14 [redacted] opened a dispute for service/merchandise not received in the amount of $240.06 from [redacted] stated the merchant issued a credit but the credit has not posted to her account.

On 07/23/14 the Merchant issued a refund in the amount of $240.06. Direct Express has confirmed [redacted] has access to the funds.

Please encourage [redacted] to contact me directly if she has questions or further concerns.

Sincerely,

Comerica Incorporated

Review: In trying to find out where my son's disability payment was, I was informed by SS that they "thought" that it was sent to this business where it would be put on a card which they say would have been mailed out 2 months ago. We never received the card so he has failed to be awarded his disability. I was never consulted regarding this and had I been, I would have opted to have it direct deposited. In calling this company, I asked if they could confirm that that is where his money is-on a card we never received. I am told that my last name is misspelled and so I have to fax 2 forms of ID to them to confirm this before they can even discuss this with me. I was assured that the account would be updated by the next day. I was also told that they were open 24/7, but it turns out they closed at 8pm. I went out and faxed the requested information along with a long explanation. I called back after 24 hours and I am now told that not only has the information not been updated, but my (and my son's last name) only has the first initial! I have provided the updated bank deposit information with SS but can't do anything until they cancel the card they THINK was SUPPOSED to be sent and wasn't, and they can't do that that or even confirm if that is where my son't money is at all! All of this took place over 3 or four calls including a supervisor. This company is among the most substandard companies I have ever had the misfortune to have to deal with.Desired Settlement: I want confirmation of where my son't disability money is and cancellation of the card (or even just issue a check as I don't trust these guys to do anything) so I don't have to deal with them ever again. I will be informing SSD about the runaround this company gives their customers/victims as well.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]'s concern involves her Direct Express card.

I have escalated [redacted]'s complaint to Direct Express management to address her issues. The [redacted] will reach out to [redacted] and offer assistance.

Sincerely,

Comerica Incorporated

Review: on jan 19th 2014 I went online and saw someone had just used my debit card to make a purchase for 54.00 for verizon prepay charges. I immediately called direct express bc I did not make those charges. I am not a verizon customer. I do not know anyone who is a verizon customer. I do not pay for my phone I have a free phone from the government and could not afford that payment to be taken out. direct express said I had to wait until it went from a pending charge to a regular charge. I watched everyday and when it went to a regular charge on jan 20th I called back and they cancelled my card and sent me a new one and opened a fraud investigation. ([redacted]) I got a letter I had to fill out with the information I was contesting the 54.00 verizon charge and mailed it back in. today I got a letter 2-14-14 that they could not find any fraud on my account and that 'we cannot confirm that fraud occured. our investigation indicates that you entered into an agreement with the merchant..' I tried to contact the merchant verizon but without a account or phone number you cannot contact them via their phone numbers or website. this was fraud on my card. I am disabled and have huntingtons disease that is killing my brain. this card is only used for my disability payments to go onto and I could not afford for that payment to be made. I told them I had my car insurance coming out of it and now I could not pay my car insurance bc this fraud happened. they refuse to recognize my complaint as legitimate. I was home in bed the time the charge was made. I do not pay for a phone bc my phone is free. please someone there help me.. my disease makes me so sick I can not handle doing their job. this is why I can no longer work. bc I cant not go through the regular processes of life anymore. I did what they said do and still nothing. this company is not being truthful bc I did not make those charges. I am too sick to get out in negative degree weather and drive in the snow and ice of indiana january and my neurologist doesnt want me driving anymore without even a starting point. they are doing nothing to help me. please someone there help me bc I did not authorize this.Desired Settlement: refund to my debit card for the unathorized purchase of 54.00

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned with a dispute she opened with Direct Express for an authorized debit to her card. On January 20, 2014, Ms. [redacted] notified Direct Express that she was disputing a $54.00 transaction initiated by Verizon Wireless that occurred on January 20, 2014.

On February 4, 2014, Direct Express received the dispute paperwork and reviewed the claim. The claim was denied since Ms. [redacted] has authorized Verizon Wireless to debit her card previously on July 20, 2013, July 23, 2013, August 19, 2013, September 19, 2013, November 19, 2013 and December 19, 2013. Ms. [redacted] is disputing a recurring payment that she established with the merchant.

Ms. [redacted] was encouraged to contact Verizon Wireless directly to resolve the matter. This is a dispute that needs to be resolved directly with the merchant.

Please encourage Ms. [redacted] to contact me directly if she has any questions or needs assistance.

Sincerely,

Review: On January 3, 2015 an ATM withdrawal was attempted on my card at PNC bank, which is the bank Direct Express recommends for fee-less ATM withdrawals. The funds, in the amount of $600, was not dispensed, I went inside of PNC bank who advised me I would need to contact Direct Express. Upon calling Direct Express I was advised by a representative that she could see the transaction had not been completely processed and no monies provided, yet I am being told I have to wait 90-60 days before my funds are returned. This puts me in a financial bind, I am unable to pay any of my bills, and the deposits I receive are for my disability and is the only source of income that I have. I have called Direct Express to try and have this expedited because this was due to no fault on my own and I need my money to survive and I was meet with nasty attitudes and very rude unhelpful associates who could care less.Desired Settlement: I need my money back now or I will be homeless......

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concered about a $600 ATM withdrawal on his Direct Express card that he did not receive the money.I escalated h is complaint to management at Direct Express who has credited back the $600 to his card. I confirmed with Mr. [redacted] that his complaint has been resolved.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Review: I made a complaint cause somebody use my card I didn't authorize I got lock up September 6,2014 didn't get out till January 1,2015 I ordered me another card thinking my money still on there when I got my card was nothing on there I made a complaint to direct express dispute January 5,2015 I send the paperwork in showing I was lock up then find they dined my dispute saying transact wasmade what I didn't do I feel direct express robbed me right along who stole my card & use it so now I can't get my money backDesired Settlement: I would like my money backplease not right

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted] is concerned about a dispute he filed on his Direct Express Card. I have escalated his complaint to management at Direct Express to review. [redacted] will be notified about the outcome of the investigation by Direct Express. I attempted to contact [redacted] by telephone and was unable to leave a voice message for him to contact me. I would be happy to speak with him if he has any additional questions or concerns.Sincerely,[redacted]Comerica Incorporated[redacted]

Review: On 1/27/2015 they charged me 13.50 for a fee for a UPS charge that wasnt sent by UPS. It was sent regular mail. They denied me this payment. This was taken from my social security. I want this money back.Desired Settlement: Credit me 13.50.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about fees she was assessed for the re-issuance of her Direct Express card. I have escalated her complaint to management at Direct Express.Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was charged by a merchant the amount of a transaction multiple times, until my account was empty. They failed to address the issue telling me I had to wait 5 days for the hold, and that the funds were unusable for subsistance. I was therefore told that it is a privilage to have subsistance.Desired Settlement: I would like a formal apology, I would like the disputes to be resolved in the future and I would like them to flag further such transactions as possible fraud without freezing my assets. Finally, I would like a peace offering.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to investigate. He will be contacted by Direct Express with the results of the investigation.Please encourage Mr. [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Review: Claim Dispute not handled properly due to paperwork misplacement, rude customer service, and the inability of the company to help protect the consumer
Dispute Claim # [redacted] 6/9/i purchased product from Frost Cosmetics, a wholesale makeup co$was paid on my Comerica card & $paid on my Wells Fargo card.This delivery could take 15-days for delivery7/15/i emailed the owner [redacted] to cancel my orderShe replied that it couldn't be canceled, it was in process & would ship soonI reviewed the Customer Portal that list/tracks ordersMy order dtd 6/9/wasn't reflected as even being placed/in process/or shippedI replied to her with this info and from that point no other e-mails I sent were answeredI searched through the companies complete website looking for cancellation policy & again looking for my 6/9/placed orderThis research brought out other disturbing issues7/16/i called to speak with [redacted] but [redacted] stated she could help me, so I brought up the following: (1) Cancellation policy not reflected on website(2) My invoices for 6/9/not reflected on Customer Portal nor physically rcvd(3) Invoice for transaction #[redacted] for Coure reflected my info & my card as paymentBrittany told me someone from HR would call me to discuss my concerns7/18/i sent an e-mail stating these issues & the fact that no one had called me.I then opened claim disputes with Wells Fargo & ComericaWF found in my favor & refunded $Under the EFT Act & the following: 3/27/my WF card was fraudulently used for a order for CoureI have no association with this co, I didn't place this orderThe transaction did decline8/2/Frost cosmetics fraudulently attempted 3-times to charge the refunded $from WF onto my Comerica card8/2/frost cosmetics fraudulently charged my WF card for the refunded $successfully but WF again reversed the fraudulent transactionThis was all done as Frost Cosmetics still refused to have any type of communication with me.These were not authorized transactions.8/4/sent a detailed e-mail to [redacted] & all other associated e-mail addresses for the coAt some point the website was updated and reflected 'return policy is exchange only on received orders'I stated that my order had not been received & this policy doesn't pertain to unprocessed or non-delivered ordersIn addition to all of the unauthorized transactions on both cards on file & the EFT Act, i'm well within my rights & don't have to pay or accept goods that i'm disputingI rcvd a reply saying, "you make a payment to us for a wholesale package that is ship out today (8/4/14)our return policy is exchange only." I saw & replied on 8/5/that I was not conducting business with them & under the EFTA I would not be accepting anything from them except my refund of $My Mom was sick & passed away & I failed to send the ppwk into Comerica timelyMy 1st dispute was denied9/23/using Priority Mail #[redacted] US I sent in my dispute form along with all the emailsThis package was picked up & signed for by [redacted]Weeks went by with me checking on the statusEach time I was told that I couldn't have sent anything overnight to a po box so I need to take the issue up with the Post OfficeEach person was ruder than the last & constantly cut me off ending the conversation10/29/again using Priority Mail #[redacted] US I resent the dispute ppwk including a letter & signature proof of delivery of my 1st package asking the matter to be looked into as i'd spent $& the package was rcvd but obviously lost10/31/my 2nd package was rcvd & signed for by [redacted] again11/10/i rcvd a ltr dtd 11/3/(fastest review ever) saying no error occurred follow up with merchantCalled on 11/10/was told that an Issue Tracker would be submittedI was also told that an invoice hadn't been includedI mailed the invoice on 11/11/Called 1st week of Decno record of invoice being rcvd/no followup on the Issue Tracker dtd 11/10/I've now mailed (reg) this invoice twiceI'm being told my dispute is closed & nothing else rcvd or to be done & I should resolve with merchantMerchant is using silence as their weaponThey do not respond to ANY correspondence & when realized it's me on the phone, i'm put on eternal hold..call disconnectsI have asked help from the Revdex.com in Chicago and they made attempts to help resolve, but Frost Cosmetics never bothered to respond to them either and they had no choice but to close the caseI've called and told this to Direct Express only to be told again, the case is closed & follow up with merchant.Desired Settlement: I want my $refunded as should beIt is against the law for them to attempt unauthorized charges to my bank cards because they are on fileI've never received any part of this order, even when they claimed it was shipped outI don't want any product from this company, I want my money backI'm on disability and tried to find a legitimate way to supplement my incomeMy filed dispute with Wells Fargo was filed with the same proof and found in my favorI don't understand how Direct Express can lose a package that was signed for and proof sent (i'm out of $19.99) of receiptI could get no help with trying to escalate that point to the mail room or mgmt before I submitted the package againAfter weeks of the rudest conversations with customer svc, my package is rcvd the 2nd time and denied/closed within daysI find that highly questionableI've mailed a copy of the invoice twice and it still hasn't bee rcvdI don't have $to send it again PriorityEven that doesn't guarantee receipt on your endI just want my claim dispute to actually be reviewed and my money refundedThis company doesn't have the right to have basically stolen from me and made the unauthorized transactionsHow was that not found to be an issue when the claim was reviewed? I have all the e-mails I sent to Frost, the invoice, and screenshots of the customer portal as evidence
Business
Response:
Revdex.com,I am in receipt of the complaint submitted to your agency by Alisareshea [redacted] is concerned about a dispute she filed on her Direct Express cardI have escalated her complaint to management at Direct Express to review and respond to Ms[redacted]'s concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]
Consumer
Response:
Thank-you soo much, this has been resolved!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: they allowed someone in pretoria wes Africa to take money off my card 432$ and internation fee

I called directexpress told them I did not do this and for them to stop payment. they told me they can't do that and let them take the money after I proved was not me

said I have to wait 45-90 days to see IF I get backDesired Settlement: I want my money back

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to investigate.

Ms. [redacted] will be notified by Direct Express when the investigation has been completed.

Sincerely,

Vice President

Comerica Incorporated

313.22.9302

Review: They did not listen to me when I contacted them in November reporting my pin# had been changed, but they accused me of doing or letting someone else do it. On that same call they only advised me to change my pin# I did I know the date 11/29/13. On 12/03/13 I tried to withdraw money but I couldn't my card was locked. I called when I got home my pin# changed again and my money gone. Direct express told me they have the phone# that placed the called and the banks routing# it was wired to. I was asked did I authorize this ? I told them no and they can see that I did not, but they still asked me do I know one at [redacted]?? Now I cannot get my rent, electric, water, gas, insurance, phone, cable, internet, paid. I can't by my medicine, food, household items, anything, and when or according to direct express IF I GET MY MONEY I will be changed late fees on everything. I can barely afford to live month to month. I can tell my creditors what happened but I don't think they will care they just want their payment and so do I.. Direct Express customer service is has a so "as a matter of fact attitude" and will not accept that they have let this happen. I know that is a problem . Can you please help me speed up the process before I'm so far behind again I can never catch up. Thank you in advance $Desired Settlement: I'd like a refund on my card and $500 for late fees and my time and troubles. A policy change is really what is needed. But I would like the SSA to get an entire new bank to service us, the people, a bank that you can physically walk into and do your banking when there is a problem. Or open centers across the country just SSA payments. RID THEM SELVES OF [redacted] BANK AND DIRECT EXPRESS!!!!

Business

Response:

Revdex.com,

I am in receipt of the complaint that has been filed with your agency by [redacted]. Her concern has been referred to management at Direct Express for review. Ms. [redacted] will be notified of the outcome of the investigation.

Sincerely,

Vice President

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It's not completed. My card was rec'd 12/13/2013 I have been charged $1.50 for a processing fee? I still have to mail in the dispute papers before it is completed. I will still have late fees. I don't know why I have been charged a processing fee.

Regards,

Business

Response:

Revdex.com,

Ms. [redacted] Direct Express Card has been refunded today for the $1.50 processing fee. Additionally, I have been informed by Direct Express management that Ms. [redacted] has received and activated her new card on December 13, 2013.

Please encourage Ms. [redacted] to contact me directly if she has any questions or concerns. I would be happy to assist her.

Sincerely,

Vice President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I contacted US Direct Express today to replace a damaged debit card. I was not given the proper information and as a result my debit card got charged with two unauthorized fees. One for, $13.50 and the other $4.00. I have contacted US Direct Express three times and was treated very rude plus called a liar.Desired Settlement: Complete refund of this issue.

Business

Response:

Revdex.com,

We will review this matter and respond shortly.

Thank you.

Comerica Incorporated, Senior Vice President, Corporate Quality Process Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I await to hear back. I also should mention this... Last night I called customer service at US Direct Express to mention the fact I had not received my new card yet. Even though it had been shipped expedited, (without my permission.) Customer service said that would replace the card for a fee again. RIP OFF! I hung up.

Regards,

Review: they stole my money. I filed a dispute and they denied me. said they did an investagation when they didn't.Desired Settlement: I want my refund of 360$ us dollars

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]'s concern involves a dispute he filed on his Direct Express card.

On 3/19/14 - [redacted] opened a dispute with Direct Express indicating he was billed the wrong amount by [redacted] Mktplace for $359.88 that occurred on 3/18/2014.

On 04/04/14 - Direct Express received the dispute paperwork submitted by [redacted].

On 04/04/14 - The Claim was denied and a letter was sent to [redacted]. To further investigate his claim he needs to supply additional information showing that an error occurred. Research shows that the Merchant has not credited any of the overcharge and there is prior history with this merchant; therefore, the transaction is not fraudulent. We cannot verify price or terms agreed between customer and merchant since [redacted] did not supply a receipt with his dispute.

Please encourage [redacted] to contact me directly if he has any questions. I will be happy to speak with him.

Sincerely,

Comerica Incorporated

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Description: Payment Processing Service

Address: PO Box 245998, San Antonio, Texas, United States, 78224-5998

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