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Reviews U S Direct Express

U S Direct Express Reviews (1518)

Review: I receive a direct depost of [redacted] from social security into my direct express card on the 3rd of every month. I attempted to withdraw my rent amount and was told to contact my financial institution. the transaction could not be completed. I contacted direct express customer service. I was told there was suspicious activity and my account was restricted. I asked about the activity and was told they had no information on it...hmm. so I was told to go to a bank...that accept's prepay [redacted]card and withdraw the money that way. this is fine...but...remember the 4th of july holiday...all banks closed. now....my rental company has issued a [redacted] late fee and they needed a letter stating my account had been restricted...that's it and they would remove the late fee. I called direct express customer service. explained what I needed and was told they do not send letter's or make phone calls. now I am out [redacted] for something I had no control or knowledge of.Desired Settlement: a letter from direct express regarding the restriction and prior notifications of such.

Review: Direct Express was notified on 1 APRIL 2013 that an unauthorized charge was made on my debit card providing my SSI funds that sustain my living. I was told to wait three days and call back. I did so. I called back and again no help in getting my funds. I was told to go ahead and cancel the card and a new one would be sent free of charge within 5-10 days. I called back on the 15th and was told it was late but sent. Today I was first told that it was never reported and requested for replacement. Then I was told I would have it wait for a new card to be sent, 5-10 days. OR they could send it express. I protested and asked for a supervisor to talk with me or call me and that I did not want to pay 13.50 for their mistake. After waiting 5 hours I called back and got someone else who told me there was a record and they had not sent the first replacement by mistake and that I had been charged for the second card express 13.50.

I finally talked with a supervisor and after explaining the whole thing twice [redacted] told me that I not be refunded the 13.50, the whole thing was my fault and that if I just trusted them I would have the card within 5 days regular mail, and definitely by the 26th.

Right I am supposed to just trust the same company that completely lost the order the first time, and screwed it up the second time. I asked nicely to just refund my 13.50 and forget the whole thing. The other company refunded the improper charge and apologized after 5 days. The card is a debit not a charge card. A declined or unauthorized charge should die not hang out and wait for funds to appear.Desired Settlement: That 13.50 will be placed back on my card and we will have a relationship of mutual benefit and trust. And I won't have to drop their services and file with the [redacted]

Business

Response:

Revdex.com,

We are reviewing this matter and will respond shortly.

Thank you.

Review: My mother [redacted] contacted direct express to discuss a concern regarding her social security payment an the csr was very rude an was not helpful to her request to speak with a supervisor. I tried calling back personally to file a complaint an was hung up on each time. The customer service my mother received was absolutely unexceptable, an someone needs to be notified an a manager/supervisor needs to listen to the phone call which was recorded per the message on there automated system.Desired Settlement: I would like someone to call an apologize to my mother an myself.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about the service she and her mother, [redacted] received with speaking with Direct Express. I have escalated her complaint to management at Direct Express to review the matter and reach out to Ms. [redacted] and Ms. [redacted] to discuss their concerns.Please encourage Ms. [redacted] and Ms. [redacted] to feel free to contact me if they have any questions or additional concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Review: I was traveling to Florida on 01/17/2015 with family. When I arrived in Florida, I went to the ATM to withdraw some money, when the transaction was denied I left the ATM and when I got to where we were staying I went on line to the Direct Express website to look at my account and I noticed 3 fraud charges from [redacted] on my account. These 3 charges were all done on the same day and within minutes of each other. I DID NOT authorize nor did I make these transactions. I was in Florida at the time these transactions were made, also the TARGET stores where the charges occured was in NY and I was in Florida at that time. I called Direct Express the minute I saw these charges on my account, they proceeded to cancel my card and Issue me a new one. Then they told me once I got my new card to call and activate it and then I could file a fraud charge compliant. I received my card within a few days, then called them and proceeded to tell them my story, they took my info and said they would mail me some forms that need to be filed out and returned to them so they can begin their investigation. I never received the paperwork they said they were mailing so I called back and told them that, they said they would re send the paperwork and I would get it within 3 to 5 business days. Well a week passed and still no paperwork, I called then for a 3rd time and told them I still had no paperwork, again they said they would re send the paperwork to my address. A week later I finally received the forms and filled them out and also enclosed proof of my travel plans to show that I was out of the state at the time the charges took place. These people have no regard or concern for my money. I would also like to point out that I am on disability and that these funds were part of my disability payment for the month of January, and that these transactions left me with no money in my account. I told this to Direct Express and they did not seem to show any concern. They told me that it would take anywhere from 45 to 90 days to investigate the charges. I don't understand how they can get away with such disreguard for people and their situations. Because of these charges leaving me with no money for the month, I had to borrow from relatives to pay my rent and bills for the month. This is MY money that I am entitled to by the STATE, I don't understand why they are not faster in their process. I am hoping the the Revdex.com can help me in any way possible to help me get MY own money back. The total of the 3 charges was $1298.31, as you can see this is a large amount and my monthly living.Desired Settlement: I would like MY money credited back to my card/account so that I can pay my bills and others that I owe for my months expenses that I had to borrow to pay being my account was compromised.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to investigate and reach out to Mr. [redacted] to discuss.Please encourage Mr. [redacted] to feel free to contact me if he has any questions or concerns.Sincerely,[redacted]Comerica Incorporated313.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Hello. Today I am writing about the Comerica Bank's subsidary, Direct Express. Before I get to the point, please know that my Father died when I was 17 years old and I presently receive his lone SSDI benefit as a dependant.

--

So now what happened to me is that, since early December, in 2014, I've been staying in Manassas, Virginia where my Mom lives, and had not been around my home in New Jersey. On Jan. 2, 2015, my Debit Card had gotten fraudulently used at an ATM in New Jersey while I had been in Virginia. Direct Express received my investigation report, and copies of [redacted] train tickets, in other words, valid receipts showing that it is impossible that I could be in New Jersey around Jan. 2nd.

--

Direct Express purposely had not uploaded my letter to thier computers until Jan. 23rd. It is an action that is inconsistent with the fact that I had mailed this letter on Jan. 13th and so the company must have received it much earlier than Jan. 23rd, and thusly I could have gotten a promotional credit. But they insist that it was received through the mail 11 days after the Post Office sent it. They are certainly not being honest.

--

I could not have my promotional credit due to thier practices. Also I reached out in two ways numerous times in order to talk to the fraud investigator and as of Jan. 30th, 25 days, almost three weeks after it happened, he or she refuses to contact me via telephone. I tried A) requesting that in my letter; and B) requesting that in the fax; and C) calling for much of the week, whereby I was told they inputted the request into my file. All of these efforts have received not a single official responce. --

What am I suppose to do about my medical deductable if people cannot help me find the criminals that did this, huh? I told Direct Express about my Police Report and to contact the Detective named in my letter, and I put the important phone numbers in there. I am scared, my Landlord is mad at me now and I keep telling him, please wait for my bank's response, but where us everybody?

--

I still cannot go to my Doctor, Mr. [redacted] for my disease because there is no way for me to get my money back and I have only like, five family members left that are alive. I am isolated and I cannot figure out what to do now. As of today's filing of this letter it is around 30 days.

--

Before January, you can see my transaction history of my debit card is in the State of Virginia. Now you've got my [redacted] train tickets from December and January showing where I am. How much more do you need to kindly take me seriously? I am hopeless. I think next I need to write to the appropriate Commitee in Congress that oversees this contract with Comerica Bank because I think they will listen or communicate with me at least.

--

Also if anybody from Direct Express has the audacity to ridicule my credibility, I would have to tell you to listen to my official audio recording with Direct Express that describes all of my claims here as real and valid. And you may find this call log recording at [redacted] --

My Mom, my Sister, my brother, my sister's friend at the police department, the detective, myself, and my other bank, are ready and have been ready since the beginning of this month to vouch for me on my behalf and I am still waiting for Direct Express to execute my claim forward.

Good day.Desired Settlement: Important info: Last four of SSN: [redacted]. Last four of card No.: [redacted].

Business

Response:

Revdex.com,This complaint for [redacted] appears to be a duplicate of complaint #[redacted].Thank you![redacted]Comerica Incorporated313.[redacted]

Consumer

Response:

Ok I guess I will be more patient and I hope the first one is addressed.

Regards,

Review: Within a fifteen minute time span, somebody used my Direct Express card information 6 times at the same location to drain my account of $570 (I still have, and have never lost, possession of my card); within the last 15 seconds of said time span, my card information was used 3 times to deduct the remaining $300 from my account. I had seen the discrepancy as the charges were pending and had contacted U.S. Direct express to freeze my account. However, I was told that they could not freeze my account because "how could they know if it was me or not." They then proceeded to tell my that they can not do anything about it until the charges had cleared. The people were very rude and would not provide the reference number for the phone recording, a call center ID number, employee ID numbers, supervisor ID numbers, or would not let me speak to any authority personnel. I had Filed two separate police reports; one in my county, and the other in which the card information was used. The police acquired the video surveillance at the Target store in which it was used and witnessed a person of another race using my card information. I say card information, assuming that my information was compromised some how, and a duplicate card was used. Upon telling the above information to Direct Express, I was informed that their investigation can take up to 90 days. I am about to get things turned off now due to non payment. Why will it take ninety days when the case is solved for them.Desired Settlement: I really just want my $570 back. And, as you may or may not know, Direct Express processes Department of Treasury payments, comprising of veterans including disabled veterans. Has our military sacrifices and suffering not warranted the security of our measly compensation for accumulated years spent in a war zone defending this great nation? That being said, another desired outcome is just for my fellow war fighting brothers to not have to deal with ignorant, condescending, uneducated, under-informed, customer service representatives, while trying to reacquire their hard fought for funds.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express Card. I have escalated his complaint to management at Direct Express for review.

Mr. [redacted] will be notified by Direct Express about the results of the investigation.

Please encourage Mr. [redacted] to contact me if he has any questions.

Sincerely,

Comerica Incorporated

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I caught the fraudulent charges while they were still pending. Upon calling Direct Express, I was talked to with condescending, patronizing tones, and with complete ignorance regarding the subject of the fraudulent charges, the proper process for handling said subject, nor was given the names of any bosses or allowed to speak with them. I was told by multiple Direct Express employees that I could not prove it was not me who used my card, so they could not freeze the pending charges. This is not only unethical but unconstitutional; "Ei incumbit probatio qui dicit, non qui negat" meaning, the burden of proof is on he who declares, not on he who denies. Furthermore, I have made police reports (attached), and the police pulled the surveillance footage of a man of another race using my card six times in fifteen minutes at a Target store. I was told by Direct Express employees that the card had a suspicious activity monitor feature, yet, my card was used extremely frequently at the same location and the last three times it was used were within a fifteen second time span. When I asked Direct Express why that did not seem suspicious, they told me that it had to be a "mom and pop" store because Target is a trusted retailer. Also, whenever talking to Direct Express employees, I asked for the telephone recording reference number of the conversation, but was denied every time. I was either told, they do not have access to it, they do not record calls (which is a lie because the phone prompt warns of such activity), or blatantly told no. It has been three weeks already, and I am told it will take 90 days. I have all the proof of my innocence, so why should I have to wait for the money I earned after it was stolen?

Regards,

Business

Response:

Revdex.com,

I have forwarded Mr. [redacted]'s additional information to Direct Express management. Mr. [redacted] will receive a letter disclosing the outcome of the investigation.

Sincerely,

Comerica Incorporated

Review: I was aware there was a problem with my Indiana EPPICARD account on December 20, 2013 after a declined transaction at a gas station.

Immediately I called EPPICARD and spoke with a representative who informed me my account had been suspended/cancelled because of a suspicious international transaction in Great Britain.

The amounts were $ 49.01 ATM cash withdrawal. And, $1.50 International ATM withdrawal Fee. Dated December 8, 2013.

After answering some account security questions regarding my card usage, I was informed by the representative that a fraud dispute would be opened. I was also told I would be receiving paperwork in the mail regarding my claim that I needed to fill out and return.

I had to call EPPICARD twice to receive the paperwork needed to process my fraud claim.

I am very concerned about this matter being resolved after seeing several EPPICARD customers having had very similar issues with no favorable outcome.

As of January 26, 2014 I still have not heard from EPPICARD.Desired Settlement: I am not asking for anymore that what rightfully belongs to me. I want this money refunded to my account.

This money is Child Support and belongs to my Child, Not a THIEF in Great Britain.

It is very Obvious that EPPICARD saw that the transaction was Fraudulent. If not, why suspend the account?

Also most card companies would have contacted the customer to make them aware of suspicious account activity. EPPICARD did not.

I have retained copies of my account statement showing in detail the fraudulent charges as evidence.

I intend to pursue this issue to the fullest of my capability. Even if this means contacting my States Attorney General.

I hope that contacting EPPICARD is enough to settle the matter.

Best Regards,

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]'s concerns involve a dispute she filed on her EPPiCard. I have forwared her complaint to:

Telephone [redacted]

Sincerely,

Comerica Incorporated

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I lost my debt card.Someone used it and took $1800 without my permission.Direct express informed me that because of conflicting information they were not sure any fraud occurred.DIRECT eXPRESS TOLD ME TO SEND A LETTER with any additional information if I waNTED A SECONDARY review.I have sent a letter on 3 different occasions but they haven't any record of receiving any letter from me.Desired Settlement: I WANT THE $1800 THAT WAS TAKEN from my account

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted]'s concern involves a dispute he filed on his Direct Express card. I have escalated his complaint to Direct Express management for review and response. Mr. [redacted] will be notified of the outcome of his investigation.

Please encourage Mr. [redacted] to contact me directly if he has any questions or concerns.

Sincerely,

Corporate Quality Process Department

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I mailed direct express a letter with new information 3 times,I need to know that they have received the letter

Regards,

Business

Response:

Revdex.com,

I have been informed by Direct Express management that the customer advocacy team is contacting Mr. [redacted] to assist in obtaining the paperwork required to re-open his investigation. Once the paperwork is received a fairing hearing will be conducted.

Mr. [redacted] will be notified of the outcome of the investigation by Direct Express. Please encourage Mr. [redacted] to contact me directly if he has any questions or concerns.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I should not have to wait for an investigation that should have been done already.The result of the 1st invesigation was They were not sure if any fraud occurred due to conflicting information.I want a refund of $1800 They should find out who took the money from my account and put them in jail

Regards,

Business

Response:

Revdex.com,

Direct Express management have been unsuccessful in speaking with Mr. [redacted]. Direct Express has not been able to leave voice messages for Mr. [redacted] to return their calls since his phone is not set up for voice messages. Telephone calls were made to Mr. [redacted] on July 11, July 15, and July 18th. Additonally a letter was sent encouraging him to call [redacted] at Direct Express. [redacted] can be reached at [redacted].

I can appreciate Mr. [redacted]'s frustration. To proceed in further reviewing his claim, Direct Express needs to speak with him.

Mr. [redacted] and I did speak today and I shared [redacted]'s contact information with him.

Please do not hesitate to contact me if you need further information or require clarification.

Sincerely,

Corporate Quality Process

Consumer

Response:

Review: [redacted]

I am rejecting this response because:i tried to contact [redacted] 2 times on 7/25/2014 I will try to contact her today 7/29/2014

Regards,

Business

Response:

Revdex.com,

I have asked Direct Express for an update on Mr. [redacted]'s complaint status. Mr. [redacted] has the contact number for a Direct Express superivisor.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Direct Express has received my letter for a second review ([redacted]) she has forwarded it to their fraud department

Regards,

Review: not informed that card was part of target breech. telephoned on Jan 23, 2014 and informed by agent ofvsuch. I requested to have my new card sent express to me. because of their lack of vommunication, my rent check was going to be returned from the back unpaid. as well as other items that were set up on suto pay that would not be paid. they did not seem to care. I called again on Feb _3 _because I did not receive the card yet. I was informed that the card was sent regular mail. I was also told that if I d not receive card by Feb 4 that they could transfer the funds to my bank account for me. I didn't get the card again. they then told me that they could not do the transfer for me. I called again on Feb 5 and the representative I talked to said the card was not sent - again. so again I an told that it is being sent and would be here Feb 7. I called because UPS has been to my apartment complex but did not do here. again. told that AGAIN¡ o was/am very upset because their businesses practices is very poor. I shed for asuoerviror she refused to tell me her name. she was very rude. I explained to her why I was so upset. & she said," don't blame us because you can't manage your money". that's not even the issue. I live off $1000 /month. I asked her for her name again and for another supervisor.

she refused to give me her name and also refused a supervisor and she hung up on me.

I called back,,__I immediately requested a supervisor. I got on the phone with a guy named [redacted]. he was equally as rude and said that there were no notes from the previous supervisor. he said again that there was nothing they could do. I advised him that because of the previous reps refusal to do their jobs correctly, my bank account is overdrawn. again, he said he can't help me. I shed him for the first names and agent idnumbers. he refused.

I told him I was filling a complaint and he told me to go ahead and he hung up on me.Desired Settlement: I want to be reimbursed for all late fees because I didn't have my funds, as well as a phone calll, diedct apology. not a form letter or email.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned with the service received by Direct Express representatives and delivery of his card

On 1/17/2014, a new card was ordered for Mr. [redacted] and mailed to the address of record. On 1/23/2014 Mr. [redacted] contacted Direct Express to advise the card ending in 8381 was sent to the wrong address. Mr. [redacted] updated his address and phone number and a new card was ordered and mailed via regular mail. The $4.00 card replacement fee was waived.

On 2/5/2014, Mr. [redacted] called and advised he had not received card ending in 6346; a replacement card was ordered and expedited to the him and all fees were waived. Mr. [redacted] was not charged any fees to have his card expedited.

I can confirm that Mr. [redacted] has received his new card and has been using the card to access his monies.

I have been informed by Direct Express management that the Call recordings (conversations with Mr. [redacted]) are being reviewed and management will address the issues accordingly.

Please encourage Mr. [redacted] to contact me directly if he has any questions or has further concerns. I would be happy to assist him in anyway I can.

Sincerely,

Review: On November 18 2014 I signed up for a $1 credit score using my Direct Express Debit card. Almost immediately I felt I made a mistake! I cancelled [redacted] credit score and notified Direct Express. I expressed my concern about [redacted] taking money off my card and was assured that they hadn't. I asked for monthly statements at that time and only received January's and discovered [redacted] had taken $117 from account! Notified Direct express and wad assured no problem that [redacted] fraudulently took my money! Then told claim denied! They didn't even contact [redacted]Desired Settlement: I want to be made whole! On my own I've gotten back approximately $60 from [redacted] and for my anxiety and distress for treating me horrendously like hanging up on me and not even investigating fraud on my card! Scandalous

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express to investigate. Ms. [redacted] will be contacted by Direct Express when the review of her complaint is complete.Please encourage Ms. [redacted] to feel free to contact me directly if she has any questions or concerns.Sincerely,[redacted]Comerica Incorporared[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:the business has been looking into and closing file since February 2 ! I'm 59 years old living on $733 a month and need my money returned asap!

Regards,

tuu

Business

Response:

Revdex.com,Direct Express management has provided the following update concerning Ms. [redacted]'s Direct Express dispute:On 02/02/15: Dispute SR#[redacted] was opened for three alleged unauthorized recurring POS transactions from [redacted] totaling $88.65 that occurred on 12/2/14, 1/3/15, and 2/2/15. Ms. [redacted] states she cancelled the service.On 02/18/15: Direct Express received the dispute paperwork.On 03/19/15: Claim was closed additional information is needed. Ms. [redacted] states she cancelled the service but did not provide a cancellation number, date of cancellation or proof of contact with the merchant.On 04/22/15: Direct Express indicated that they will contact Ms. [redacted] to advise her on what documentation is needed for the investigation. Additionally, I left Ms. [redacted] a voice message to contact me directly if she needs further assistance.Sincerely,[redacted]Comerica Incorporated[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I submitted every detail November 18 I signed up and cancelled [redacted] and also notified Direct Express because I believed it was a scam! My case was closed by Direct Express without any investigation! [redacted] returned about half of my money from my own initiative but Direct Express should be shut down for deceptive business practices from elderly and disabled people! I want to be paid for my anxiety and my investigating and Direct Express closed the case for lack of evidence on 3/19/2015 because they did no investigation!! I have no money to put on my phone because losing $117 when you get $733 is horrible Do something right Direct Express and quit lying

Regards,

Review: Charges were made on April 9, 2013, for $139.74. I contacted Direct Express in sufdficient time for them to stop fraudulant charges, they still allowed charges to go through, saying there were two charges for the same amount, to the same company. My printout of my tranactions show only one charge or $139.74 on April 9, 2013. This charge was not cancelled as my first printout shwos it as a cash pending charge, after my report of fraud, it shows it as a [redacted] purchase. The same time I reported this fraud, I also cancelled my card, they told me they would freeze that pictulaqr numeber. Now I get a runaround and I'm out $139.74Desired Settlement: They should refund my money ASAP, because I reported the fraud in time to stop the charge.

Business

Response:

Revdex.com,

I have been advised by Direct Express that Mr. [redacted] opened a dispute in the amount of $139.74 on April 15, 2013. On April 9, 2013 Mr. [redacted] was issued a replacement card. This card is currently in a registered status. All replacement cards sent to cardholder's contain a new card number, expiration date, and CVC code.

The completed investigation form or handwritten documents received from the cardholder are necessary for review of the claim. To date, neither has been received from Mr. [redacted] regarding his claim. Thus, the service request is currently pending. The 10th business day is April 29, 2013 with a 45th open day of May 30, 2013. It is imperative that Mr. [redacted] return the required documents or his claim cannot be investigated and will be declined. Mr. [redacted] may contact Direct Express at ###-###-#### to discuss any concerns that he may have.

Thank you for the opportunity to review and respond to this matter.

Sincerely,

Comerica Incorporated

Corporate Quality Process Department

###-###-####

Review: On May 12, 2015 after attempting to make a retail purchase, my card was declined. Thinking that it was a mistake, I asked the clerk to retry, again declined. I felt due to using my card a lot in the last few days, perhaps there was a suspicious activity hold on my account. To my amazement, I found out that I had $0 on my card, after $819.xx charges occurred during 5 transactions at 2 separate Walmarts, as had been informed by Direct express CSR. I was stunned and livid as I had not allowed my card or pin to be compromised at all; my card was in my possession all along.

After my verbal report/notification of the matter the second I became aware, I assumed that a credit would be applied in a reasonably considerate manner. DE said I needed to complete a form outlying the very same info that I provided by phone call to the fraud department. I felt like this was redundant and extended the time that I would be able to get a refund. I ended up being able to scrape up postage fee, to mail a letter as a substitute for the document they requested.

Cutting to the chase, I have contacted DE almost every day in order to find out status of credit. Each time I spoke with illogical and inhumane reps at both level 1 and 2 level helpdesks. Supervisors refused to allow me to get a name or contact info for the fraud department and/or senior management. I repeatedly begged and pleaded that my claim be expedited as I have chronic medical and mental conditions and that I had absolutely no money for medications, doctors visits, and almost out of food. Reps of this company act with callous indifference to the suffering of their account holders, most like myself have no other monetary means or resources.

Again, as I have a serious mental disorder, arguing and pleading with the robots at this organization, literally drove me into deep depression and I needed to go to them ER for suicidal ideation due to all the nonsense emotional distress caused.

I understand that my claim was one of however many being investigated but not everyone's pursuant circumstances are equal. Some might not have the same since of urgency. Just like emergency rooms prioritize patients bases on the severity of a given circumstance, so should DE. Not every claimant has notified them that they are subsisting on a meager food supply and need money for medications and treatment.

Within the Revdex.com and elsewhere, I have seen complaints similarly to mine, where already marginalized consumers, have faced the unjust, undignified, and absurdity of trying to recover money to cover living expenses. I am flabbergasted that the US gov't continues to contract with DE, given the critical allegations against the for them for horrific and ridiculous practices and policies.

Through my interaction with DE, I am sickened and appalled that they are allowed to function in the manner they do.Desired Settlement: Timely provide a provisional credit within the 10 business days as per the federal law, MasterCard's, and their own policies. I reported, by phone, on May 12 in accordance with the terms and conditions. To not have my refunded delayed to bureaucratic and unscrupulous internal processes. To not have to starve and delay medical treatment, while my funds are being uncorteously, if not unlawfully held. To have DE removed as the Treasury's financial agent or a complete comment overall of their operations and procedures. To be treated with the mininimal amount of humanity, decency, consideration, and respect. For this organization to resolve their distinction, so that they will have better than a F Grade by Revdex.com.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to investigate. Mr. [redacted] will be contacted by Direct Express once the review is complete.Please encourage Mr. [redacted] to contact me if he has any questions or concerns.Sincerely,[redacted]Vice PresidentComerica Incorporated[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this process is satisfactory to me.

Regards,

Review: On September 11, $was taken from my account by a company called Why not lease itI never authorized this company to take money from my accountThe email I received from them stated the money would come from another accountI immediately called Direct Express to ask why was it authorized if there was no prior authorization from meI have called several times and each time someone has told me something differentYour first associate told me I had to wait until I got a dispute letter from Direct Express, and when I got that letter I needed to fill it out and send it in with the dispute number on itAfter several days of waiting I did not receive the dispute letter, so I called back and was told if I had not received that letter, I could write my own dispute letter and was given an address to send it inI was also told on this call that a provisional credit could be given if the letter was in by the 26th of the month.By this time it is already the twenty second of the monthThe letter came the next dayI filled it out, took it to the post office and sent it priority mail so it would get there by the 26th of the month.I called on the morning of the 26th at which time I spoke to a gentleman that was very rude and tried to rush me off the phonehe said his name was [redacted]He told me that I should not have sent it priority, that you all only take general mailThen he went on to say he could not issue the provisional credit because they did not have the letter and did not see itI tracked the letter and it was received at 9:am on the 26thI told him that I did not think it was fair and I asked to speak to a supervisorHe said you can speak to one but he is going to tell you the same thingThe guy was just rudeHe put someone on the phone that sounded just like himHis name was [redacted] and he said I was speaking to the highest level supervisorHe was just as rude and told me I must be deaf and needed to turn the volume up on my phone if I thought he was yelling at meHe went on to say that he could not guarantee the provisional credit even if I got the letter in before the 26thHe was so rude I told him where to go and hung up the phoneI know for a fact that he put negative comments on my accounts just from talking to other associates after thenThis card is used by Social Security Disability to deposit my monthly disability paymentsDirect Express does a lot of social security accounts and I know Social Security cannot be aware of how their clients are being treatedI do plan on submitting a claim to Social Security about how our accounts are treatedI feel these accounts are supposed to be securedNo one should be able to go into our accounts without authorization.Your company should take some responsibility for this happening alsoAlso I feel this company is doing some unscrupulous things by not telling clients that they have the option of sending in their own dispute letter, instead of waiting on you to send one outMy letter was not even sent out until I called the second time to complainI think also what is happening is you are letting your rude associates make a decision on who they will and won't let get provisional credits.You should have a set policy in placeI did everything you asked of me and you still did not support me.Desired Settlement: Deposit my funds back into my account Why Not Lease It took illegallyStop lying to people and tell people up front what is needed to get their provisional credits
Business
Response:
Revdex.com,
I am in receipt of the complaint submitted to your agency by [redacted] is concerned about a dispute she filed with Direct Express for an unauthorized transactionI have escalated her complaint to management at Direct Express to review and respond with the results of the investigationMs[redacted] will be contacted by Direct Express
Please encourage Ms[redacted] to contact me if she has any questions
Sincerely,
Vice President
Comerica Incorporated
Consumer
Response:
Review: [redacted]
I am rejecting this response because:This lady who claims to be the vice president will not respond to my calls or efforts to reach out to the company.I don't think she is interesting in hearing me out or helping.I will just take my complaint to Social Security[redacted]
Regards,
Business
Response:
Revdex.com,
I have been informed by management at Direct Express that Ms[redacted] claim was denied on 10/01/since Direct Express was unable to determine that an error occurred
A letter was sent to Ms[redacted]Based upon the information Ms[redacted] provided with her dispute, Direct Express was unable to process a chargeback on her behalfDirect Express indicates they need some type of receipt or agreement contract that Ms[redacted] has that shows she was charged an incorrect amount
Additionally, I left Ms[redacted] a voice message to contact meI will be happy to speak with her and assist her in getting the information to Direct Express to continue her dispute
Sincerely,
Vice President
Comerica Incorporated
Consumer
Response:
Review: [redacted]
I am rejecting this response because: 's.[redacted] has not tried to contact me .I have the proof from direct express that it was taken out .[redacted] is playing games with my family income.I have filed a complaint with Social Security and I suggest other people do the same.If Social Security knows then this company cannot still allow this company to allow them to steal from us without authorization
Regards,

Review: dear better business burea so im sending and written email request about and business matter company policy contract so aslo the main reason why im doing this because I contact the business today and yesterday and day before that so this company offer debit credit card process payment threw federal government contract agency so aslo I have been waiting two weeks for my new debit card to arrive by ups so aslo when I first call the credit card call center about my balance on my card and when I was going to arrive by my address they had on file status so aslo when I contact the company by via telephone they told me its take 7-10 business days to receive the card by ups and that the card had got lost into ups tracking services so they said that they issue the card out to another address in the state of Arizona to another member address so they said that was taking so long for me to receive my first card they had sent out so I told the direct express customer services call data center whats was taking so long to processing the credit card fund payment so aso I told the business if I don't get the new card about this coming up this Tuesday so I told them I haven't payed none of my bill and rent due payment are due this month so the company failure to honest agreement to promise my delivery request of none product I never receive so when next week come in its will be going on three weeks and I still haven't herd nothing from the businessDesired Settlement: so the onlything I was the business to do is send me my new debit mastercard out to my billing address they have on file status and this will solve my case report file [redacted] close [redacted] resolve with the business respond to my complaint I have file against them for none delivery of product services so I never gave the company any conflicks problem issue when I call in to customer services call center about my personal data imformation they have on file status

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about not having his Direct Express card. I have escalated his complaint to Direct Express management.

I have been informed that on 06/30/14 Direct Express replaced and expedited a card to Mr. [redacted]. He should have received the card in two business days but card was not delivered due to the wrong state code on the address.

On 07/10/14 another card was expedited to Mr. [redacted]. Records show that on 07/14/14 Mr. [redacted] registered the card and has accessed to his funds. A credit was issued to Mr. [redacted]'s account in the amount of $17.50 for the expedited card delivery fee and card replacement fee.

I believe Mr. [redacted]'s concerns have been resolved. Please encourage Mr. [redacted] to contact me directly if he has any questions or further concerns.

Sincerely,

Vice President

Comerica Incorporated

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Direct Express was notified of their customer [redacted] was deceased as of 6/28/2014. They forwarded paper work to myself to be filled out and returned to them and requested a death certificate, small estate affidavit and or a notice of estate executrix. The requested documents and forms were received by myself, then completed and returned via mail to Direct Express on 07/22/14. I contacted to direct express several times in the 9 weeks since I sent the required paper work for the release of my mothers funds. After countless efforts of customer service reps to access the information, which as granted by the blair county court of common pleas, is now my information to access/ govern, They refuse to grant me access to the account. Finally today I was given a supervisor by the name of [redacted] ID# [redacted] who informed me of several things, 1. That the department that could verify if the information was received was account services.2 He was not interested in contacting them regarding this matter. 3 That he would not transfer me to speak with some one in the department 4. He would not give me the contact information need to reach the department, and finally, he was the highest supervisor with the company so there would be no one else that could assist. he then said for me to have a nice day and disconnected the line.Desired Settlement: I would like Direct Express to follow their protocol and Grant request as Executor of Estate For [redacted], as ordered by the Blair County Court of common Pleas, to obtain access to and exercise authority of the the account(s).

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]. Ms. [redacted] is concerned about the Direct Express card for mother, [redacted]. I have escalated Ms. [redacted]'s complaint to management at Direct Express to review the matter and contact her about timeline for disbursing her mother's funds.

Please encourage Ms. [redacted] to contact me if she has any questions or additional concerns.

Sincerely,

Review: Unauthorized monies were taken from my direct deposit ssi monthly income totaling $320.00 . I reported to the bank direct express and I filled a complaint and the are not following up on it. I sent them a letter stating the amount I sent the letter overnight express And the post office said the received on the 25th. Of August , the letter . however the direct express is saying they haven't received the letter yet. Post office it was certified delivered.Desired Settlement: I want my $314.00 back that was taken from my account. I didn't authorized this with-drawl .

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted]'s concern involves a dispute he filed on his Direct Express Card for $314.85.

I escalated [redacted]'s complaint to management at Direct Express for review and to reach out to [redacted]. On September 8, 2014, Direct Express management spoke with [redacted] and his card was credit $314.85.

Please encourage [redacted] to contact me directly if he has any questions or further concerns. I would be happy to speak with him.

Sincerely,

Comerica Incorporated

Review: I was locked out of my account on line. I put in the correct SS# and Zip code. I gave my correct email address but it kept saying no customer by that name and information.

I got Customer Service after about five trys.

I got very rude service from the first agent. They kept saying they couldn't understand . The supervisor came on line after about 10 minutes of trying to get her on the phone.

She kept saying to repeat information They understood because my name is hard to pronounce and and refuse to help me with my account. The bottom line is I can't access my account on line.

I am locked out of access to my money from SSI payments. I want to know about my money. The CSR acted they were playing a game. Acted very unprofessionally.Desired Settlement: I would like to access my account online. I would like to retrieve my payments of money online.

I would like the people I dealt with lessons on how to treat customers with respect.

No compromising of people information as SS#, no fraudalent intent to steal my money by saying no record of me in the system and locking me out of my account.

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted] is concerned that online access to their Direct Express Card is unavailable.

I have escalated [redacted]'s concerns to a [redacted] at Direct Express to review and contact [redacted] directly. Additionally, [redacted] is concerned with the level of service received from the representatives at Direct Express.

I have been informed that Direct Express management is reviewing the audio of the telephone conversations and counseling the representatives involved.

Please express my apology to [redacted] for the frustration experienced in attempting to get issues resolved. Additionally, encourage [redacted] to contact me directly if there are further concerns or questions.

Sincerely,

Comerica Incorporated

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 10/**/2013 I called Direct Express @ [redacted] to report my card lost and the CSR proceeded to process my replacement card I was informed that I would receive the replacement card with in 7-10 business days. I then asked if there was a way I can get it sooner and I was informed that and expedited service was an option for 13.50 and I asked if that could come off my card I was informed yes and the replacement process continued I asked if there was a tracking number and she said I can call bk on 10/**/2013 to get it. On 10/**/2013 @ [redacted] a CSR REP answered and I explained first how annoying it was before I could speak to someone and then I proceeded to explain that I was calling for my tracking number and she could not find one I asked for a manager/supervisor and her name was [redacted] I explained to her what was going on and to be a supervisor she knew nothing she goes on to tell me that she does not have a tracking number and would not get one until the actual day that the card is actually due for delivery witch was told to me wrong as far as to when I would get my card for expedited service. Wrong info was given and upper management did not know anything nor could they help me to give me info about the where abouts for my cardDesired Settlement: I want a phone call with clarification in regards to the CSR department and the in accurate information that is given I want the right info and actually a refund of my 13.50 because it was not said to be business days when it came to expedited service that is why I paid the 13.50 because I didn't want to wait for the 7-10 business days I wanted the two day service that was told to me for 13.50

Business

Response:

Revdex.com,

I have received the complaint submitted to your agency by [redacted]. Ms. [redacted]'s concerns involve her Direct Express Card.

Ms. [redacted] ordered a replacement card on October *, 2013. The Direct Express card was expediated and a fee of $13.50 was charged to her card. On October **, 2013, her card was reimbursed the $13.50 as a courtesy.

Additionally, Direct Express management have addressed the service issues Ms. [redacted] experienced. Please express to Ms. [redacted] my apology for any confusion or inconvenience she may have experienced. Please have her contact me directly, if she has any questions or additonal concerns.

Sincerely,

Corporate Quality Process Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: on 7/1/2014 I called the us direct express to let them know that someone was using my card number to make purchases . the guy was very rude because I was crying . I told them between 6 transactions all my daughters social security payment was taken out in modesto California a total of 711.40 they told me they could not cancle the transactions and that I had to wait to make a report till items post so I called police department in edinburg texas where the police officer make a very detailed report stating that I was a victum of fraud because he has the card that was being used to verify and that there is no way possible I could have drove from edinburg tx to modesto California . while the officer was here taking they report I was calling the [redacted] where I spoke to [redacted] the [redacted] and she told me that all she could tell me is that she pulled the tape no card was in hand to make purchase and that she would be getting with cashier because strick policy not to type in card information. I then called [redacted] where they where less then helpful and and told me they knew it was fraud but I need to call my bank . the officer who took my report was [redacted] and was witness to call with wal mart where I was told that it was 100% fraud . edinburg tx police department [redacted] ... so on 7/2 I called back direct express made the claim and was told it could take up to 90 days . I am so sorry but I do not have 90 days to wait clearly it was fraud and I am still being denied funds to be put into the new card that is being sent to meDesired Settlement: refund me my daughters money this is 1 time a month that I get paid my rent is due I have 6 kids need my funds back into my card and need bank to request videos from [redacted] and [redacted]

Business

Response:

Revdex.com,

I am in receipt of the complaint submitted to your agency by [redacted] is concerned about a dispute she filed on her Direct Express card. I have escalated her complaint to management at Direct Express. I have been informed that the dispute is currently under review. [redacted] will be notified by Direct Express of the results of the investigation.

I can appreciate [redacted] frustration and have asked that a [redacted] call her and discuss the timeframe for the dispute process. Additionally, [redacted] can contact me directly at the telephone number listed below.

Sincerely,

Comerica Incorporated

Corporate Quality Process Department

Review: Money, $480 was somehow withdrawn from my Direct Express Card ,I always had possession of the card,I explained this to Direct Express,filled out a questioner on 2-14-2015 and was told to wait 45 to 90 days while an investigation would be done,on 5-12-2015 I called again to see what was going on, they then told me the dispute was denied on 3-31-2015,I was given nothing in the mail no phone call or anything,this card is supposed to be safe and secured by FDIC,I am a para-plegic , my disability money just disappeared,and Direct Express does nothing , It sucks that they can get away with it, now they say to write a letter of appeal, just to get information from them on the phone is horroble ,try it [redacted]..Desired Settlement: My $480 back in my account.

Business

Response:

Revdex.com,I am in receipt of the complaint submitted to your agency by [redacted]. Mr. [redacted] is concerned about a dispute he filed on his Direct Express card. I have escalated his complaint to management at Direct Express to research and contact Mr. [redacted]. Below is a summary of the dispute timeline:On 02/14/15: Dispute [redacted] was opened for an alleged unauthorized ATM transaction totaling $483.00 that occurred on 2/13/15.On 03/11/15: Dispute paperwork was received. Investigation continues. On 03/31/15: Claim was closed, additional information is needed. On 05/21/15: Direct Express management will contact Mr. [redacted] to advise him on what additional information is needed and to inform him he can fax the additional information to Direct Express to expedite the process. Please encourage Mr. [redacted] to contact me directly if he has any questions or concerns.Sincerely,[redacted]Comerica Incorporated[redacted]

Consumer

Response:

Date Sent: 5/26/2015 3:05:43 PMReview: [redacted]I am rejecting this response because: Today is 5-26-2015, I have made many calls to US Direct Express and still nothing!I did reach Mrs. [redacted] who said someone would contact me,no one has,not by phone or mail nor e-mail.This is totally absurd,this card says FDIC insured.Well I am out $480,I am a para-plegic,I just don't think they should be able to get away with this injustice!!!Regards,[redacted]

Business

Response:

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Description: Payment Processing Service

Address: PO Box 245998, San Antonio, Texas, United States, 78224-5998

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