UberSeat

UberSeat fulfilled this order properly and promptly for the customerFrom the moment that [redacted] delivers tickets to our customers, UberSeat is no longer liableThis is indicated in our Terms and ConditionsRegardless, we went ahead and refunded the customer in full for the orderShe should see that reflected on her credit cardThank you

Revdex.com:The Business has sent the ticket and I have recieved it just in time for the eventI am glad I do not have to miss it Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.But my only complaint is that I couldn't speak to anyone regarding my ticket orderIn other words no costumer serviceI never new about any updates on my tickets or order Sincerely, [redacted] ***

This customer's complaint seems to be with the information that was found on the [redacted] website and not with UberSeatUberSeat fully disclosed that this would be a "partial suite" prior to purchase, meaning it would be a shared suite with other guestsThis is standard for suite tickets to sporting events as there are no suites that would only have two seatsAt no time did UberSeat advertise that the tickets included food or beverageAs the customer indicates, this is something they perceived after reading the [redacted] website, so if that website indicated that all suites included food and beverage, the customers complaint would be with that organizationFurthermore, we were unable to find any place on the Blues website that indicated that ALL suites would include food or beverageThat is generally something dictated by the suite ownerIf tickets sold on UberSeat include food and beverage, it will be indicated in the order notes prior to purchaseAs the customer indicated, this was information from another organization and it was not advertised at any point in the purchase, so this complaint should be dropped

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am rejecting their responseI never received the package from ***I called [redacted] to file a claim, and they said the receiver cannot do this, that it must be the senderSo I contacted Uberseat again, and they refused to file a lost package claim on my behalfI believe this violates their 100% guarantee as quoted on their website In addition, after actually being able to get standing room only tix for my family to get into this game after the 5th inning (paid another $to the box office after speaking with a very nice manager who obviously felt sorry for me, my husband, and our boys), we went to our original seats and they were filled by other peopleNot sure why that would be unless they were either not actually ever sent to us or possibly resold once the broker thought we weren't getting in The usher did verify that the people in those seats did in fact have valid ticketsAfter doing a little google search on this company, I found out that this is actually a common complaint with them, and we are not the first to never receive our game tickets Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding UberSeat has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Hi, Please speak to your bank in order to resolve this issueAs we have stated many times before, we will not be refunding your orderWe will consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] No one from the company returned multiple calls regarding the issue After the tickets were purchased on that Saturday (during their "business hours" I repeatedly called and could not get anyone on the phone I tried to call on Monday and left a message AGAIN No one would return my calls and only would send a blanket email in response to my questions about the tickets When I received the tickets, I did get a hold of someone from the company and let them know I was refusing them The man that I spoke with told me, "I guess there is nothing else we can do." He did not advise me to do anything other than return the tickets, so that is what I did My bank called on Friday, the day of the concert, to let me know that Uberseat did in fact have the money for the tickets I called Uberseat back and spoke with *** She said that I should have "kept the tickets" and hung up on me I tried calling back two more times and my call went to voicemail This conversation took place on the same day of the concert and I did not have the tickets in hand, because I sent them back based on the conversation I had the the male representative that I spoke with At that point, I could not get them back and get to the concert I have documentation of repeated calls asking to speak with a [redacted] , avoided calls, and [redacted] disconnecting my call when she realized I was calling to request to speak with a [redacted] After sending numerous emails to the help portion of their website, one week later, I FINALLY received a call from the [redacted] I let her know that the process of purchasing tickets with no cancellation policy was bad business, noting that the tickets were bought in error and that I IMMEDIATLY attempted to contact the company and let them know this She admitted that the ticket selling business can be unscrupulous and that many brokers do not have a return policy, even if the purchaser has made an error So, if I had accidently purchased tickets, Uberseat would have billed me for $16,and that would have been withdrawn from my account I told her if I was told by this from the FIRST person that I spoke with, and if that had been done in a timely manner, I would have KEPT the tickets, even though I could not afford them I also shared with her my disappointment in the ONE customer service representative (the only one that seemed to be answering the phone), would avoid my call and hang up on me repeatedly ALL I was asking for was to speak with someone who was more professional, instead of someone who insisted on hanging up on me or avoiding my call The [redacted] did let me know that if the bank would chargeback the tickets that they would not deny the refund However, I just spoke with my bank (as I have filed a complaint and they are trying to get my money back as well), and now they are having the same trouble reaching ANYONE from the company I gave them the number that the [redacted] called me from, an d they have made multiple attempts to call, with no success Uberseat has found an unethical, albeit not illegal way to sell tickets The issue is this, the company has consistently been unavailable to reach and their illusive behavior is the root of the problem If you search Uberseat customer reviews, you will find that I am one of hundreds of people who could not reach the company or that the company does not always deliver, then is impossible to reach when their is an issue Because the first person I spoke with accepted that I was sending the tickets back, and because I was not told to do anything otherwise, I sent them back The company still got their money, and I did NOT get the tickets on time to go to the concert This could have all been resolved if the company was legitimately open for business and answering the phones during business hours and if the first representative would have known what to tell me other than "there is nothing else we can do." It also could have been resolved in time for me to get the tickets back to go to the concert if [redacted] had accepted my request to speak to a [redacted] , had not illuded my calls and disconnected I am not done trying to get my money back and am intending on continuing to pursue this case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] If the tickets were sold they should of offered me new tickets at the same price instead they offered me worse tickets at times the price that's were the suspicion that they canceled my order because they wanted to sell them at a higher priceMy card was charged and refunded and my email from them said it was canceled I would never due business with this company again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This complaint should be dropped because, as mentioned previously, the customers complaint is with the venue and their policiesUberSeat has no control over the information presented on the ticketThe customer's complaint is with the fact that there are seat numbers on the ticketsThe team/venue issue the tickets and are responsible for those indications UberSeat has been clear from the beginning that the listing provided the indication that the tickets were for a "partial suite" and evidence has been provided to support thatThere is no way to alter information on a listing after it is purchased and there has been no evidence provided that the notes were not provided to the customer prior to purchaseThe customer mentions a "score" that was placed on the tickets by SeatGeek, and that it would have dropped from a to a with the note, but as previously indicated and confirmed, that note was on the order when the tickets were originally scoredAdditionally, SeatGeek does not score tickets after they are sold, so insinuating that "the score got a zero" is inaccurateUberSeat is not responsible for this scoring system and only provides the information on the tickets prior to purchaseThe customer's complaint mentions the fact that the suite did not have enough seats for everyone in the suiteAgain, this is an issue with the venue/teamUberSeat does not issue ticketsUberSeat is a ticket resellerThe number of tickets issued for a particular suite is a decision that the team/venue makesIf there are not enough seats in the suite to accommodate everyone who has a ticket, that is a complaint that should be filed with the [redacted] ***As the customer has mentioned previously in this complaint, the information provided by the team was misleading and the [redacted] have already admitted that their website was incorrect, even going so far as to change what is on their siteUberSeat has never admitted fault in this matter because the complaint is with information provided by the team/venueThroughout the complaint, the customer continues to mention assumptions that he made based on information provided by the [redacted] and the venue websiteAt no time did UberSeat provide incorrect information and all required information was provided prior to the purchase being madeThe customer has cited information on the tickets several timesAs previously indicated, the tickets are issued by the team and the venue, so if information on the tickets is part of the complaint, that complaint should be filed with the [redacted] ***Consistently throughout this complaint, the customer continues to cite information provided by the venue and the team, but no information has been provided that would indicate any wrongdoing on UberSeat's partThis complaint should be dropped because the incorrect information that created the complaint was provided by the venue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] To allow a company who sells ticket seats, especially for sporting events, to NOT provide all of the necessary information to WHERE the seat is located is unacceptablePeople, as I did, pay extra for what they deem to be a "good seat," but the company refuses provides an adequate seating chartThere is no way to determine where the seat is actually locatedAny other ticket brokering company ( [redacted] ) etc not only provides a seating chart but also often a VIEW from your seat! Yes, they tell you the section and row but you have no ability to determine where the row and section is located because there is no seating chartAre buyers supposed to have a map of the seating chart imposed into their brains? Because the seller doesn't provide it and if you look online, the company doesn't accept that eitherYou can see section and rowBut you have no idea in the stadium where the section or row isIf I told you my seat was in Section 209, do you know where in the stadium section is located? No seating chart providedAnd you can't look one up either And as far as offering me "several alternatives"--- they told me I had the option to sell my tickets! How helpful! They pass the buck, of these poorly labeled tickets onto the buyer/consumerThis company is fraudulentThey know they areTo be an honest company, they should have to provide a seating chart, just like any other ticket brokering company already doesSo yes, I would like a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The problem I have with the partial suite comment is it did not say that anywhere during purchaseI still have the tickets and they say suite not partial suiteI did notice that uberseat has now changed it to where the suites they are selling now have notes attached that say no food or drink but that was not the case with mineThe only reason I had to look on the blues website was becuase there was no information givenI have talked to the blues and they have now changed thier website becuase of me and they claim it is uberseats faultUberseat sold me the ticket not anyone elseThe other people in the suite were all lead on to think the same thing that it was a suite it said SUITE CLEAR AS DAY NOT PARTIAL SUITE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

There is no further dialogue to take place with this complaintUberSeat has upheld all parts of the terms and conditions that were accepted by the customer when the order was submittedA full explanation of the process has been provided several times in this correspondence and the customer has acknowledged that there is no further resolution needed, as they have secured the tickets they wanted at the price they were seekingThis complaint should be dropped as all parts of this process were disclosed to the customer ahead of the attempted purchase and UberSeat acted in accordance with all of the terms and conditions that were accepted by the customer

We purchased two tickets to a Seahawks game in a October for a November game My girlfriend called the next day to confirm we had the tickets and was told yes 100% they are confirmed The tickets were to be emailed hours before the game When they had not arrived the Saturday before the game she emailed uber seatThey told her there was an oversight and the tickets were refunded on [redacted] but they forgot to let her know We had to pay over $for her and our friend who came from out of town to go They won't call back when requested We are still waiting on the money refunded for the cancellationIt has been almost a month When we spoke with Megan on the phone and asked to speak to a supervisor she said they all have the same power and they can't do anything for usShe said that this was a weird situation but they can't compensate us anymore than their policy They can't or won't is my question I will NEVER but tickets associated with this business If you want piece if mind the tickets are yours buy elsewhere

Uber Seats conned me out of my ticketsI purchased tickets to a Yankees game on May ***, 2017, the day Derek Jeter gets his number retired and has his ceremonyI purchased the four tickets minutes after the announcement was made for $39/eaand soon after I received an email from Uber Seats saying my order was cancelledMinutes after I made my purchase, the ticket prices skyrocketed and once they had gone up, that's when the email came from Uber Seats cancelling my orderI believe they canceled it because of the fact that they wanted to make the most money as possible on these tickets and I had purchased the tickets before they had gone upI spoke to someone on the phone and they said there was nothing they can do and someone bought the tickets before me, which is because I would've been notified and not allowed to make the purchase to begin withIf at all possible, I would like some kind of consolation for this blasphemous act of indecency to say the least

The merchandise in question was tickets to Boston Red Sox at Philadelphia Phillies on April ***, The customer placed the order on 3/**, and she was sent a shipment notification e-mail the very same day, letting her know that her tickets had shippedIn that e-mail we provided her with the [redacted] tracking numberWe've attached a screenshot of our event audit log, showing when that tracking e-mail was sent to the customerWe're also attaching a screenshot of the [redacted] tracking information [redacted] says that the tickets were delivered to the customer's address on March ***at 12:pmAs indicated in our Terms and Conditions which the customer agreed upon at the time of purchase, [redacted] may leave a package at the customer's addressThat is what happened hereOur Terms and Conditions also clearly states, "You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the packageIf no one is home to accept the package, driver may leave it outside of your residence as long as he/she feels that the location is reasonably safeIf you provide a delivery location other than your credit card billing location, you hereby specifically agree to be responsible for that delivery and the tickets once delivered to the address you specifyYou agree not to dispute such charges." The customer agreed that she herself would be responsible for the tickets once [redacted] had deliveredAs [redacted] indicates that the tickets were delivered, UberSeat is not at fault hereThank you, UberSeat

Revdex.com:At this time, I have not been contacted by UberSeat regarding complaint ID [redacted] I requested to speak to someone in authority and was told I would be contacted but it did not happen I have initiated the process to pursue this further in a New York court Uberseat representative refuse to acknowledge wrong doing and gross inconvenience Sincerely, [redacted]

I ordered tickets from the website I was charged at the time of purchase I received an email saying tickets had shipped and I could track them with *** [redacted] shows the tickets were never shipped I cannot get a response by email nor can I get them to answer the phone It goes straight to voicemail Voicemail says they are in the office from 10-ET I get the same message no matter what time of day I call Luckily my credit card is disputing charge I did not read the reviews prior to ordering but since I have and they are mostly bad and similar to my experience I believe this site or company is a pure scam

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved They have given me the amount I have requested Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Not only did the tickets say club suite but they are also misleading because they say seat number and and there were not enough seats to go aroundI paid something to stand on a night were tickets were like bucks for up top and for down lowSo as a customer you assume that you will at least be able to sit downI dont want to keep going back and forth on this and you admited you didnt make a note on the tickets until after my situationSeatgeek gave the tickets a score of out of a hundred when I got them which is good but when uberseat put that note on there explaining what it was the score got a zeroI know because I buy tickets all the timeThe tickets arent worth anything if u cant sit or see the gameUberseat admitted to me they were wrong when I called them and said I deserved a refund but when the guy on my tickets said no becuase they wanted him to pay itThey flipped the script and here we are In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]