UberSeat

Review: I purchased tickets to an NBA basketball game for the Clippers vs. Rockets on Feb **. 3 days after my purchase, the website emailed to say the tickets were not available. I have never had this experience with a ticket reselling website. Purchasing tickets to events is a time sensitive transaction. I had a opportunity lost to purchase other tickets from more reputable websites. If they want to resell tickets, they should guarantee they are available BEFORE listing them to the public. Also, I feel terrible that my personal and credit information was given to such an terrible reseller. There are many complaints about their transactions online from other customers.Desired Settlement: I would like equivalent tickets for the price I purchased.

Business

Response:

Hi [redacted],We're sorry to hear you had a difficult time placing an order on UberSeat. We apologize that broker could not confirm the availability of the tickets. When you place an order on UberSeat, all orders are subject to availability, due to the aggressive nature of the sale of tickets. Sometimes the demand of tickets exceeds the supply, which means that not all orders can get confirmed. This is a very rare occurrence on UberSeat, as we frequently update our listings throughout the day to reflect all of the tickets that are still available and take down listings that are not as soon as they are sold.You were not charged for the tickets. The authorization hold you might have seen on your card should have dropped by now, so you were definitely not charged for the tickets.If you have any further questions or concerns, we recommend you reach out to our support team at [redacted] or call us at ###-###-####. You can additionally refer to our Terms & Conditions, which you agreed to upon purchase, if you have any specific questions as well ([redacted]). Hope that helps!Sincerely,The UberSeat Team

Review: I bought 2 tickets from uberseat to the [redacted] game that were for a suite. I have never been in a suite and it wouldnt give any information but I found on the [redacted] website that all suites include food and beverage so I bought them thinking we would at least have dinner provided. When we got there though there were no food no beverage no place to sit because they over sold the suite so we forced to stand and couldnt see the game. I called uberseat to complain and they keep argueing with me and saying it said partial suite and it didnt. They charged 73 dollars to not see the game standing upDesired Settlement: I would even be happy with tickets to another event

Business

Response:

This customer's complaint seems to be with the information that was found on the [redacted] website and not with UberSeat. UberSeat fully disclosed that this would be a "partial suite" prior to purchase, meaning it would be a shared suite with other guests. This is standard for suite tickets to sporting events as there are no suites that would only have two seats. At no time did UberSeat advertise that the tickets included food or beverage. As the customer indicates, this is something they perceived after reading the [redacted] website, so if that website indicated that all suites included food and beverage, the customers complaint would be with that organization. Furthermore, we were unable to find any place on the Blues website that indicated that ALL suites would include food or beverage. That is generally something dictated by the suite owner. If tickets sold on UberSeat include food and beverage, it will be indicated in the order notes prior to purchase. As the customer indicated, this was information from another organization and it was not advertised at any point in the purchase, so this complaint should be dropped.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The problem I have with the partial suite comment is it did not say that anywhere during purchase. I still have the tickets and they say suite not partial suite. I did notice that uberseat has now changed it to where the suites they are selling now have notes attached that say no food or drink but that was not the case with mine. The only reason I had to look on the blues website was becuase there was no information given. I have talked to the blues and they have now changed thier website becuase of me and they claim it is uberseats fault. Uberseat sold me the ticket not anyone else. The other 18 people in the suite were all lead on to think the same thing that it was a suite it said SUITE CLEAR AS DAY NOT PARTIAL SUITE.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Not only did the tickets say club suite but they are also misleading because they say seat number 9 and 10 and there were not enough seats to go around. I paid 70 something to stand on a night were tickets were like 15 bucks for up top and 30 for down low. So as a customer you assume that you will at least be able to sit down. I dont want to keep going back and forth on this and you admited you didnt make a note on the tickets until after my situation. Seatgeek gave the tickets a score of 70 out of a hundred when I got them which is good but when uberseat put that note on there explaining what it was the score got a zero. I know because I buy tickets all the time. The tickets arent worth anything if u cant sit or see the game. Uberseat admitted to me they were wrong when I called them and said I deserved a refund but when the guy on my tickets said no becuase they wanted him to pay it. They flipped the script and here we are.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This complaint should be dropped because, as mentioned previously, the customers complaint is with the venue and their policies. UberSeat has no control over the information presented on the ticket. The customer's complaint is with the fact that there are seat numbers on the tickets. The team/venue issue the tickets and are responsible for those indications. UberSeat has been clear from the beginning that the listing provided the indication that the tickets were for a "partial suite" and evidence has been provided to support that. There is no way to alter information on a listing after it is purchased and there has been no evidence provided that the notes were not provided to the customer prior to purchase. The customer mentions a "score" that was placed on the tickets by SeatGeek, and that it would have dropped from a 70 to a 0 with the note, but as previously indicated and confirmed, that note was on the order when the tickets were originally scored. Additionally, SeatGeek does not score tickets after they are sold, so insinuating that "the score got a zero" is inaccurate. UberSeat is not responsible for this scoring system and only provides the information on the tickets prior to purchase.The customer's complaint mentions the fact that the suite did not have enough seats for everyone in the suite. Again, this is an issue with the venue/team. UberSeat does not issue tickets. UberSeat is a ticket reseller. The number of tickets issued for a particular suite is a decision that the team/venue makes. If there are not enough seats in the suite to accommodate everyone who has a ticket, that is a complaint that should be filed with the [redacted].As the customer has mentioned previously in this complaint, the information provided by the team was misleading and the [redacted] have already admitted that their website was incorrect, even going so far as to change what is on their site. UberSeat has never admitted fault in this matter because the complaint is with information provided by the team/venue.Throughout the complaint, the customer continues to mention assumptions that he made based on information provided by the [redacted] and the venue website. At no time did UberSeat provide incorrect information and all required information was provided prior to the purchase being made. The customer has cited information on the tickets several times. As previously indicated, the tickets are issued by the team and the venue, so if information on the tickets is part of the complaint, that complaint should be filed with the [redacted]. Consistently throughout this complaint, the customer continues to cite information provided by the venue and the team, but no information has been provided that would indicate any wrongdoing on UberSeat's part. This complaint should be dropped because the incorrect information that created the complaint was provided by the venue.

Review: My credit card got charged for Tonight's Atlanta Dream vs. Washington Mystics home game, but I never got the e-mail with the ticket printout sent to me.Desired Settlement: send the ticket to my e-mail box by 1pm EST today so I can go to the game. If not refund my credit card.

Business

Response:

Our system shows that the customer used the e-mail address [redacted] when he placed the ticket order. The tickets were sent to the customer earlier today through our automated system. The customer also reached out to our customer service team and we sent him the tickets directly once more. The order has been fulfilled since this complaint was made. Thank you -The UberSeat Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thanks, it been solved to my satisfaction.

Review: I was buying tickets online to the Houston Rodeo. Midway through entering the credit card info, a pop up box says the price has gone up. I have never seen that before, is that legal? Second, I continued the purchase, then I get an email that says "[redacted] " How can they sell a ticket they don't have? I sent an email cancelling the transaction and called as well. Even though during their stated business hours, I got their voicemail. They proceeded to finalize my transaction then told me they couldn't reverse an order once submitted and the one business day expectancy is just the longest it could possibly take. I told them they should answer their phone then and this could have been avoided or reword their email. After several emails it became apparent they would not budge and they were replying without even reading my response. I have disputed the charge on the credit card. I have not received the tickets and they know this but still refuse.Desired Settlement: Public should be warned about their shady business practices. I want a refund of the $195 on my credit card.

Business

Response:

This complaint should be dropped as everything that occurred within this process was fully disclosed in the terms and conditions that the customer accepted prior to making the purchase. First, the popup that states that a price has changed is in place to make sure that customers are aware of the cost of a transaction prior to placing the order. In this case, it sounds like the broker who had listed those tickets decided to change the price before the transaction was processed. UberSeat notifies a customer if this happens while a set of tickets is in the "shopping cart" so that the customer can be aware of any changes that happen in that timeframe. Prices are only set once an order is completed and confirmed, not while tickets are sitting in a shopping cart. The maximum of one business day to confirm an order is information that is provided in the terms and conditions that must be accepted prior to purchase. The order in question was accepted, confirmed, and delivered within 3 minutes of placing the order. The order was placed at 11:12 AM on January [redacted] and the tickets were delivered at 11:15 AM. The customer called UberSeat at 11:38 AM, so the order was confirmed and the tickets were delivered long before the customer attempted to call UberSeat. Orders placed on UberSeat cannot be cancelled after they are placed. This is made very clear in the terms and conditions that must be accepted prior to placing an order. The customer claims that tickets have not yet been delivered, but we have received full confirmation that the tickets have been delivered to the email address provided at checkout. Additionally, when the customer emailed in at 11:34 AM (nearly 20 minutes after the order was confirmed and the tickets were delivered), we also attached the tickets that were purchased to the thread that was opened by the customer. The customer also replied to the email sent by UberSeat that contained the e-tickets. This email was sent 3 minutes after the customer placed the order and 25 minutes before the customer called to inquire about the status of their order. The fact that the phone call wasn't answered is irrelevant in regard to the complaint because the order had already been confirmed when the customer reached out. The customer claims that this could have been avoided had the call been answered, but the tickets had already been delivered at that point. Finally, UberSeat responded to the voicemail within 30 minutes of receiving it, which is well within acceptable timeframes for responding to a call. This claim should be dropped as all relevant information was disclosed prior to purchase and the customer agreed to those terms and conditions prior to placing the order. The tickets that were purchased were delivered 3 minutes after placing the order, so this complaint should be marked as resolved as the original complaint was in regard to the confirmation and delivery of the tickets. UberSeat has upheld their end of the transaction and the customer has confirmed that they received the etickets in the timeframe mentioned as they replied to the email that was sent with the etickets attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

All of this could have been avoided if they had answered their phone during business hours. My email does not check every minute, so after I received the reply that it would be a business day, I decided that was unsatisfactory and called. When I got their voicemail, I canceled the order. I then also emailed canceling the order. They refused both communications. It was only after I canceled that I received an email that the order went through, but it was too late by that time.I have only received an email with a link to go get the tickets. I have not accessed them and therefore have not received them. They should be able to confirm that I have not gone to their link. They may do whatever they want with the tickets, I will not pay for them. They can choose to fix their business practices or not, I will not use them again. Others should be warned though.

A smart business would resell the tickets and not take the loss as they have already lost a customer. If they choose to lose the money and a customer, then that makes my point about how poorly they are running their business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased concert tickets through the UberSeat app based on the good reviews I read prior to downloading. Although the package was delivered on 8/*, it was not opened until 8/* and at that point I realized that there were no tickets in the package. I then immediately sent an email on 8/* to their customer support explaining the situation. I received a call on 8/* from a representative who then informed me she would call the supplier of the tickets and get back to me. I had not received a call by end of business day so I sent another email after business hours on 8/* to follow up, in hopes to get a response sometime monday. I then again sent another email on 8/** highlighting the issue and my frustration with their ignoring my requests, but have yet to hear back. Furthermore, they have no direct phone number to call and speak with a representative which leaves me as a customer completely in the dark (since they won't respond to my emails) and it leads me to believe they are purposefully ignoring me (since I did get an automated email stating a ticket number was opened for my emails on 8/* (ticket #[redacted]) and 8/** (ticket#[redacted]). I have since filed a dispute with my credit card company and no longer wish to have the tickets replaced. I just want a refund for the tickets that I did not receive. I resort to going through the Revdex.com due to the non - communication I have recieived.Desired Settlement: I just want a refund of the $321.95 charge that is on my credit card for the tickets that I did not receive. I would like to also suggest the company improves it's customer relations as the seemingly purposeful ignoring of my situation along with the difficulty in getting ahold of a representative has made the whole experience much more frustrating than necessary.

Business

Response:

Good Afternoon,

This customer ordered tickets on UberSeat for [redacted] a concert happening on September [redacted]. The tickets were shipped to the customer via FedEx on 7/**/14 and delivered to the customer on 8/*/14.

UberSeat does not own any of the tickets listed on our website- they are all listed by various licensed ticket brokers who secure the tickets and fulfill orders for our customers.

This customer reached out to us on 8/*, notifying us that he had received the FedEx envelope, but it was empty. We immediately reached out to the vendor who had listed the tickets and shipped them out to the customer. The vendor- a licensed ticket broker- notified us that it was not possible that the envelope had shipped out empty, as 3 different people had checked the envelope and signed off on it before it was sent. Since we have no proof that the tickets were not delivered to the customer as FedEx indicates, we were not able to refund this order. We contacted the vendor and venue, and it was not possible to have re-prints or e-tickets generated for this order.

If the customer is still adamant that he never received these tickets, he can contact his bank for further action, as we have no verification that the tickets were not actually delivered. We will not be able to refund this order.

We have attached a screenshot of the FedEx tracking information, showing that the tickets were delivered on 8/*.

Thank you,

The UberSeat Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Firstly, I had not contacted the company until 8/* with my claim about the tickets not being inside the delivery package. Seeing as the company has not even gotten the complaint file date correct, I am not comforted by their presumed checks and balances from their third party vendor with this "three person sign off" before delivery.

Secondly, their response boils down to essentially "take my word for it, the tickets were in there because this third party company said so." This is no different than me stating I did NOT get the tickets. As I understand this turns the matter into a "he said, she said" argument, I call upon UberSeat's commitment to its customers. In the event of a tie, the tie should go to the consumer.

Overall, I do not feel it is my responsibility to investigate the cause of the lost tickets. I dealt with UberSeat directly to purchase the tickets. UberSeat contracted to purchase through a third party and this third party supposedly sent out the tickets via FedEx. Furthermore, UberSeat is the party to have charged my credit card account not FedEx nor the vendor. Since I made the deal with UberSeat, I rest my claim with UberSeat.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although I understand your position I do not feel as though it is customer oriented but rather profit oriented. How do you offer a product, be aware of them not delivered and then say it's not your job to remedy the situation?

If you were simply a broker then why is it that the full charge (including the price of the tickets) is on my credit card has come from UberSeat? Where is your stance on the 100% satisfaction guarantee that is listed on the front page of your website?

It seems to me that your organization lays its commitment to the ticket whole sellers first and it's customers second.

I understand you have gone through regular means to resolve the situation and found yourself at an end as have I. Your ticket distributor claims the tickets were sent so they can't offer a refund. You then state you won't offer a refund yourself. Okay - but I will not accept this as settled. You won't offer a refund, I still don't have my tickets.

Why is it I could not get even a response from your company until I escalated my claim through the Revdex.com? Your actions (or lack thereof) show me how little I mean to you as a customer (or revenue source).

Bottom line, I still don't have the tickets for which I paid. You may not care since this is MY problem to deal with since YOU still have MY money. Yet I assure you that leaving a trail of upset customers IS your problem because soon enough you'll find that your source of income doesn't trust you and won't long support you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

Please speak to your bank in order to resolve this issue. As we have stated many times before, we will not be refunding your order. We will consider this matter closed.

Review: The online company debited my credit card after falsely advertising tickets that were sold as "4 for $200.00". When I hit submit after entering my card information, the site then gave me a total of $837.00, stating the tickets were $200.00 each. When I called, no one answered . I immediately called my bank as well as email the company. I left messages immediately after the purchase stating that this was an error and that I did not want the tickets. Two days later, I received an email stating there was a "no cancellation policy." I called the company and spoke to one of the two people who work out of their apartment. I was hung up on and when I attempted to call for the next few days, no one would answer or respond. They sent the tickets and I refused them, calling once again to tell them I did not want the tickets and that they were being sent back. I attempted to call the company via email and phone for over seven days. My account was debited for $837.00. Again, I can not get anyone at this company to return calls or respond to my questions. When I looked on the internet, I found that this company had done this to hundreds of others and continues to do business out of their New York apartment. They take peoples money and simply stop answering when called. I have documentation of all of the attempted calls, unanswered emails and the phone conversations we have had.Desired Settlement: I want this company shut down. If you look at reviews all over the internet, you will find that hundreds of people have been ripped off in many different ways. This company is taking advantage of the online consumers around the states and is hiding in New York running out of an apartment. They refuse to answer calls or have to face any unhappy customers as they continue making thousands of dollars in the most unethical manner.

Business

Response:

We are responding to a complaint that the customer has filed against our company. The merchandise in question are tickets to Houston Livestock Show and Rodeo: [redacted], an event that took place on March **, 2014. The cardholder purchased the tickets on March ** 2014. The tickets were delivered via FedEx on March [redacted] 2014, but the customer refused shipment and sent them back.

The cardholder claims that our checkout page was not clear and she did not realize she was purchasing 4 tickets at $200 each. We are attaching a sample UberSeat checkout page that demonstrates that the quantity a customer is purchasing and the total is very clear on our webpage. In fact, it's even listed twice. We are also attaching our terms and conditions, which the customer agreed to on the checkout page (again, see the sample checkout page) that states very plainly that there are no cancellations, exchanges, or refunds once an order is placed--all sales are final.

Sincerely,

UberSeat, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No one from the company returned multiple calls regarding the issue. After the tickets were purchased on that Saturday (during their "business hours" I repeatedly called and could not get anyone on the phone. I tried to call on Monday and left a message AGAIN. No one would return my calls and only would send a blanket email in response to my questions about the tickets. When I received the tickets, I did get a hold of someone from the company and let them know I was refusing them. The man that I spoke with told me, "I guess there is nothing else we can do." He did not advise me to do anything other than return the tickets, so that is what I did. My bank called on Friday, the day of the concert, to let me know that Uberseat did in fact have the money for the tickets. I called Uberseat back and spoke with [redacted]. She said that I should have "kept the tickets" and hung up on me. I tried calling back two more times and my call went to voicemail. This conversation took place on the same day of the concert and I did not have the tickets in hand, because I sent them back based on the conversation I had the the male representative that I spoke with. At that point, I could not get them back and get to the concert. I have documentation of repeated calls asking to speak with a [redacted], avoided calls, and [redacted] disconnecting my call when she realized I was calling to request to speak with a [redacted]. After sending numerous emails to the help portion of their website, one week later, I FINALLY received a call from the [redacted]. I let her know that the process of purchasing tickets with no cancellation policy was bad business, noting that the tickets were bought in error and that I IMMEDIATLY attempted to contact the company and let them know this. She admitted that the ticket selling business can be unscrupulous and that many brokers do not have a return policy, even if the purchaser has made an error. So, if I had accidently purchased 80 tickets, Uberseat would have billed me for $16,000.00 and that would have been withdrawn from my account. I told her if I was told by this from the FIRST person that I spoke with, and if that had been done in a timely manner, I would have KEPT the tickets, even though I could not afford them. I also shared with her my disappointment in the ONE customer service representative (the only one that seemed to be answering the phone), would avoid my call and hang up on me repeatedly. ALL I was asking for was to speak with someone who was more professional, instead of someone who insisted on hanging up on me or avoiding my call. The [redacted] did let me know that if the bank would chargeback the tickets that they would not deny the refund. However, I just spoke with my bank (as I have filed a complaint and they are trying to get my money back as well), and now they are having the same trouble reaching ANYONE from the company. I gave them the number that the [redacted] called me from, an d they have made multiple attempts to call, with no success. Uberseat has found an unethical, albeit not illegal way to sell tickets. The issue is this, the company has consistently been unavailable to reach and their illusive behavior is the root of the problem. If you search Uberseat customer reviews, you will find that I am one of hundreds of people who could not reach the company or that the company does not always deliver, then is impossible to reach when their is an issue. Because the first person I spoke with accepted that I was sending the tickets back, and because I was not told to do anything otherwise, I sent them back. The company still got their money, and I did NOT get the tickets on time to go to the concert. This could have all been resolved if the company was legitimately open for business and answering the phones during business hours and if the first representative would have known what to tell me other than "there is nothing else we can do." It also could have been resolved in time for me to get the tickets back to go to the concert if [redacted] had accepted my request to speak to a [redacted], had not illuded my calls and disconnected. I am not done trying to get my money back and am intending on continuing to pursue this case.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

At this time, I am requesting a response from the [redacted] regarding our conversation on Sunday, March [redacted]. She stated that my bank was not telling me the "whole story" regarding not being able to attempt the charge back and recommended that I contact them again. She said they do receive chargebacks and that people DO get refunds. I have been in contact with my bank and they are willing to attempt a chargeback, however, they cannot reach the person that I spoke with that said it would be accepted.

To be clear, I understand the policy in the correspondance and do not need that information reiterated. What I do need is for the person that I spoke with regarding the chargeback to accept a call from my bank or clarify that the chargeback will be accepted in writing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi [redacted],

Please have your bank call us at ###-###-####. We have no record of any bank getting in touch with us regarding your order. Please make sure they are calling us during customer service hours of 10am-6pm EST Mondays through Fridays and 12-5pm EST on Saturdays and Sundays if they wish to speak to a live representative.

Sincerely,

The UberSeat Team

Review: I purchased four tickets to “Disney on Ice: Frozen” through Uberseat.com on October **, 2014. The money, $196, was taken out of my account on October **, 2014. The tickets were for a show at the [redacted] in Baltimore on November *, 2014.

On November *, 2014, when I tried to locate the tickets, I realized that I never received them. I received a confirmation e-mail on October **, 2014 which stated only my seats and the amount of money I paid along with the order number, [redacted]. This e-mail had no SKU and no way to print the e-tickets. When I tried to reach Uberseat, I got a voicemail that stated they were open from 12-5 PM on Saturdays and Sundays. The show was at 11 AM on Sunday. I assumed that since I hadn’t received the e-tickets, the venue would be able to honor the e-mail I had on my phone. When I arrived at the [redacted] on Sunday, they could not honor the e-mail. Since Uberseat’s customer service does not open until 12 PM on Sundays, I purchased four additional tickets so as to not devastate my daughter and goddaughter that were with me, expecting to see Frozen. Uberseat boasts a 100% Satisfaction Guarantee. I assumed that when the show was over and customer service opened, they’d grant me a full refund since I was unable to use the tickets that I never received in my e-mail. The tickets I purchased at the arena were $172 and in section [redacted]. For a comparison, the tickets I purchased through Uberseat were in section [redacted]. That is quite a difference.

After the show, I contacted Uberseat and spoke with [redacted]. She was very rude and completely unwilling to help me in any way. She said that since the tickets had been sent, there was nothing she could do, whether or not I received them didn’t matter. She actually hung up on me.

I also e-mailed Uberseat’s customer service. I got the same answer that since they had sent the e-tickets, I had no reason to be refunded. The fact that I never downloaded them or that I had to buy an additional four tickets upon arriving at the arena makes no difference to them. Why would I NOT download tickets I paid $196 for? Why would I go to the arena and purchase an ADDITIONAL FOUR tickets when I had already purchased four tickets in a better location?

Since Uberseat refuses to help me, I’ve filed a dispute with my bank. Today I’ve been researching Uberseat and it seems that MANY people have had this same issue with this company. Uberseat should really be put out of business because this is nothing short of a scam. Aside from that, it is the WORST customer service experience I’ve ever had.Desired Settlement: I'd like a refund of the $196 I paid for the tickets. Ultimately, I'd like to see this company be shut down. What they do it unethical and they continue to do it.

Consumer

Response:

UberSeat replied to my e-mail complaint. After telling me everything I did wrong, UberSeat agreed to refund my $196.00. I do not have the refund in my account yet, but should in the next couple of business days.

Review: I ORDERED 5 MS STATE VS TROY TICKETS FOR THIS SAT. I ORDERED THEM ON OCT * 2015. SHORTLY AFTER I RECEIVED AN EMAIL THAT SAID TICKETS WOULD BE SENT ON APPROX. 24 HOURS . THEN MONDAY OCTOBER * 2015 I SENT FOR A STATUS UPDATE AS I HAVE NOT RECEIVED TICKETS. I THEN RECEIVED AN EMAIL STATING 3 DAYS PRIOR TO EVENT I WOULD HAVE THEM. IT IT NOW 3 BUSINESS DAYS PRIOR AND STILL NO TICKET. I HAVE CALLED NUMEROUS TIMES AND LEFT NUMEROUS MESSAGES. AT THIS TIME I HAVE PAID FOR TICKETS I HAVE NOT RECEIVED AND STILL NO TICKETS OR UPDATES.Desired Settlement: I THINK I SHOULD BE REFUNDED A PARTIAL AMOUNT AND GIVEN THE TICKETS IMMEDIATELY. THIS IS LUDACRIS AND VERY POOR BUSINESS ETHICS ON THEIR PART.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased tickets for a Yankees game more than a month ago. The tickets were not delivered within 48 hours of the game so I tried to contact the company via telephone to no avail (multiple calls and a left message). The tickets were still not delivered within 24 hours of the game so I again attempted to contact the company via multiple phone calls (again to no avail). Finally I sent an e-mail the day of the game because if I was to make it to the game on time with printed tickets I was going to need to leave by 11am the day of the game; however, I did not get contacted until 1pm (leaving at that time would have allowed me to see little to none of the game). The individual I spoke with admitted that they did not respond to me in a timely manner, but said that they would not refund the tickets despite me being unable to use given the late notice of them finally "delivering" the tickets via email. I was told that I could re-post the tickets on their website (which I am sure they get a cut of the profit) if I could not longer use them. This company uses shady business practices, has terrible customer service, and lacks any sort of business systems.Desired Settlement: I would like a full refund of my cost given I can no longer use these tickets due to their lack of response in a timely manner to my request for information about my tickets that I purchased a month before the game.

Business

Response:

UberSeat is a secondary market ticketing site. The New York Yankees have a strict policy of only releasing e-tickets to the secondary market 24 hours prior to the event. This information was disclosed to the customer prior to the 24 hour period coming into effect. It is not possible to distribute these tickets until they are provided to the broker listing the tickets which doesn't take place until the day before the game. The customer is correct that these tickets were provided 6 hours prior to the game. That is a generally acceptable timeframe for tickets to be printed at or near the stadium and is standard for most secondary market ticketing sites. Additionally, the complaint indicates that multiple calls or emails were made prior to the day of the game, but there is no record of any calls or emails from the contact information provided until the day of the game. UberSeat provides customer support from 10AM-6PM, and if calls cannot be answered immediately, we provide a voicemail service so we can respond in a timely manner. There were no voicemails from the phone number listed on the order and there was no attempt to contact us via email prior to the day of the game. All of that being said, we have attempted multiple times to respond to this customers inquiry on the day of the game to offer a refund for the tickets. The customer requested to speak to a supervisor, so a supervisor at UberSeat has called and left three separate voicemails to the customer, requesting a call back and letting the customer know that we would attempt to call back again later. At no time has the customer returned the call or answered any of the multiple attempts to offer a refund. UberSeat will continue to attempt to contact the customer to offer a refund as we understand that the Yankees delivery timeframes aren't always the most convenient.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory once Mike from UberSeat has refunded my $120 ticket price. He did reach out to me; however, I was unable to answer the phone when he did. He finally sent me an e-mail stating that he would be happy to refund my ticket price if I promised not to use the tickets. I responded to him that same night prior to the start of the game telling him that I would not be using the tickets and that he could go ahead and refund me. I have not heard a response from him since then nor has my account been refunded as of yet. I will update this complaint as soon as the money is back in my bank account.

Sincerely,

Review: I purchased two Dodger game tickets for Monday, April [redacted] online through the Uberseat website on Sunday, April [redacted]. I spent my gas to drive all the way to Dodger Stadium and paid $10 for parking. When I arrived at the entrance of the stadium, the ticket collector said that our tickets were blocked. I went to the tickets sale representatives for assistance and we were told that the tickets have been used previously which made ours invalid. It was a waste of my money and time. It was a huge disappointment to know that these tickets were not available to us after we paid for them. We were unable to attend the game. I am also worried about my debit card information since it was given when purchasing the tickets.Desired Settlement: I want to have my money refunded for the tickets and parking because I spent my money for the game that I did not even get a chance to attend.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

They have given me the amount I have requested.

Sincerely,

Review: Accidentally bought 2 tickets instead of 4. Tried to buy 2 more but making sure we are together. Called the business no less than 5 minutes after the sale to fix the issue. The only fix offered was to sell our tickets elsewhere and buy 4 more from them. No option to cancel or ammed our purchase. Per company policy, orders can not be canceled to prevent fraud. What type of fraud am I trying to commit? This is fraudulent. Company should allow changes especially within minutes of a transaction.Desired Settlement: I would like my money back.

Business

Response:

UberSeat is a secondary market ticketing company, so we take great lengths to ensure the validity of all tickets sold on UberSeat.com. When placing an order with UberSeat, it is required that customers accept terms and conditions ([redacted]) that make it very clear that we are unable to process any kind of cancellations, refunds, or exchanges, regardless of how long after the purchase we receive contact. This is standard policy for all companies legally selling tickets on the secondary market. The checkout page where these terms are accepted very clearly displays the number of tickets being purchased and the total cost of the order in order to allow customers to review their purchase before submitting the order.Our cancellation policy is in place specifically to ensure the validity of all tickets sold on our site. We wouldn't be able to offer any guarantees if we allowed tickets to be delivered and then took them back to resell them after the fact. Due to the aggressive nature of the secondary ticket market, UberSeat simply doesn't have a way to process cancellations, refunds, or exchanges after an order is placed. This is how we can ensure a robust and fair marketplace for events that are in high demand. We try to make this very clear in the checkout process by making our terms and conditions easily readable and very clear about our policies.Unfortunately, UberSeat simply can't offer any cancellations, refunds, or exchanges once an order is placed. This is consistent across all secondary market ticketing companies. That being said, in these situations we try to offer as much help as possible, which is why we made some recommendations on how the situation could be resolved for the customer. Once tickets are purchased on UberSeat, they are owned by the person who purchased them, so they can usually be resold on a secondary market site that accepts consumer listings in order to recoup cost. We recommend these types of sites when situations like this come up so that we can try to assist in finding a resolution. At UberSeat, we do everything within our power to help find a resolution when unfortunate situations like this occur, but we simply don't have the ability to process a cancellation, refund or exchange once an order is submitted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The answer is still the same. They cannot cancel a transaction. All businesses have the ability to cancel transactions. This is just their way of not helping clients and sticking to a "policy" that doesn't help the consumer in any way.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The tickets that were originally purchased were downloaded before contact was initiated. UberSeat has no way to verify that these tickets won't be used or resold after they have been downloaded. They can no longer be resold on UberSeat.com. This is how UberSeat can confirm the validity of all tickets sold on our site. While there are certainly some businesses who have the ability to cancel transactions after purchase, there are a wide variety of businesses that don't have that ability due to the nature of their business. Secondary market ticket distribution is the type of business that simply doesn't have the ability to cancel orders after they are placed. This is consistent across all secondary market ticket sellers on the web. The customer downloaded these tickets four minutes after receiving them, so it's simply not possible to cancel the order or refund the purchase. The customer is the sole owner of these tickets and UberSeat simply doesn't have the ability to resell them.

Review: I bought tickets to a ball game from u er seat through seat geek I paid $48 per ticket my card was charged. The game I bought tickets to added a special pre game activity which was very desirable so my tickets were then canceled they claimed they were already sold, they said I could buy other tickets so I clicked their link and they had raised the price to any where from $250-$400. The price had rose because people wanted to go to this game so they canceled my tickets in order to sell them for more moneyDesired Settlement: I would like my tickets that I bought for the price that both parties agreed on

Business

Response:

This complaint should be closed as the information provided is incorrect and mischaracterizes the purchase process when buying tickets through UberSeat. When an order is submitted to UberSeat, most receive a response within an hour of the order being placed. In this particular case, the order was placed at 3:45PM on February [redacted] and it was rejected at 3:53PM on the same day because the tickets were no longer available. UberSeat sent an email to the customer at the time the order was placed, letting him know that it could take up to 24 hours to receive a response (most orders receive a response within the hour). 8 minutes after placing the order, the customer received a response indicating that the tickets were no longer available. This is well within the expected response times set out for order placement.Additionally, the customer claims that they were charged, but again, this isn't how our ordering system works. When an order is submitted, UberSeat does place a Pending Authorization Hold on the card being used to ensure that funds are available before approving the order. This is consistent with how comparable online purchases are processed and is not a charge. Specifically, this process is taken so that the pending authorization hold can be voided if an order can't be filled due to another order being placed at the same time, as was the case here. This system is in place in order to ensure that all tickets sold on UberSeat are good and will be valid for entry to the event.The customer claims that the order was "cancelled" however the customer never received any type of confirmation from UberSeat and the order was never confirmed. The tickets in question were simply no longer available when they were requested, so the order could not be filled. UberSeat sent an email at the time of order rejection (8 minutes after the order was placed) informing him that the tickets were no longer available and that he would not be charged. This information was also provided to the customer in response to his email request several hours later on that same day.This complaint should be closed as UberSeat acted well within the expected timeframes of order placement, did not charge the customer, and followed standard procedures for order response.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

If the tickets were sold they should of offered me new tickets at the same price instead they offered me worse tickets at 5 times the price that's were the suspicion that they canceled my order because they wanted to sell them at a higher price. My card was charged and refunded and my email from them said it was canceled I would never due business with this company again

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

There is no further dialogue to take place with this complaint. UberSeat has upheld all parts of the terms and conditions that were accepted by the customer when the order was submitted. A full explanation of the process has been provided several times in this correspondence and the customer has acknowledged that there is no further resolution needed, as they have secured the tickets they wanted at the price they were seeking. This complaint should be dropped as all parts of this process were disclosed to the customer ahead of the attempted purchase and UberSeat acted in accordance with all of the terms and conditions that were accepted by the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I truly hope the Revdex.com gives uber seat a bad rating so other people do not get ripped off from this terrible company I will never do business with uber seat or seat geek again

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered two tickets from Uberseat (through a different website, [redacted]) to a baseball game in Los Angeles. When I received an emailed invoice right after ordering I noticed that Uberseat was charging me for 11 seats (!) I immediately contacted them to inform them of the error and requested that they bill me correctly only for the two tickets. Despite multiple requests, Uberseat refused to modify the order or to give me any money back. This is an extraordinarily bad, if not illegal, business practice.Desired Settlement: Uberseat needs to adjust my bill to reflect charges only for the two tickets I ordered ($16), rather than the 11 they charged me for ($88).

Business

Response:

The customer accidentally purchased 11 tickets for a Cleveland Indians vs. Los Angeles Dodgers game on July [redacted]. He claims he only wanted 2 tickets, but unfortunately UberSeat cannot return, exchange, or cancel orders. All sales are final. The customer agreed to our terms and conditions on the checkout page before placing his order, where his ticket quantity was clearly available at the top of the page and the total amount charged was visible on the right side of the checkout page. We are attaching a sample checkout page to demonstrate the ease of seeing the quantity and total price of the tickets within an order. We understand mistakes happen, but we are not able to cancel the order, and the customer even agreed to our Terms & Conditions that state that there are no cancellations, exchanges, or refunds.

Please see attached our email correspondence with the customer, a sample UberSeat checkout page, and our Terms & Conditions. We are also attaching his receipt.

Review: We are residents of Canada and we ordered 5 tickets from uberseat.com for an event in Canada, at $140 each, coming to a total of $700. When the credit card was billed, it was billed for $834 instead of the original $700 that was agreed on. There was no indication during the entire purchase process that the ticket prices were in USD and would be converted to CAD. Even the conformation email that was given to us, made no indication that prices would change.Desired Settlement: We wish to be reimbursed for the $134 that we were over charged.

Business

Response:

Hi there,Please see our Terms & Conditions, which you agreed to upon purchase; specifically, Item 4 (which can be found www.uberseat.com/terms as well):4. PRICES AND SEATINGAll prices are listed in U.S. Dollars (USD) and are guaranteed after your order has been confirmed, your credit card has been charged, and your purchase is completed. This information was available to you at the time of purchase and was in no way hidden or disguised. We are sorry you are dissatisfied with the price of the tickets, but we unfortunately are unable to do anything about the conversion rate from United States dollars to Canadian dollars.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased tickets for an event on 4/**/15. Event date was 10/**/15. Tickets were finally delivered via email on 10/**/15. When I arrived at our seats it was discovered that people were sitting in our seats and that we both had the tickets for the same section, row, and seat. I contacted Uberseat immediately via email letting them know of the error and that I would contact them for a full refund. They researched it and they determined that they had sent the wrong tickets via email. The staff at the stadium was able to find us other seats in the stadium. The seats were not comparable to what I had paid for. Uberseat came back and said that since we were able to attend the event, that they could not give me a refund, but they would give me $50 for my "trouble". I want a full refund. I did not receive what I paid for and also had to go through the hassle of trying to get new seats and missing a good part of the event.Desired Settlement: Full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased 4 tickets to the opening day game of Red Sox/Phillies. I never received these tickets. [redacted] claims to have left them at my garage door. However, we never signed for them, and Uberseat was unable to have them reissued. I contacted Uberseat regarding their 100% guarantee claim on their website, but they refused to issue a refund. After doing a google search of this company, this seems to be a common complaint from many consumers. This company is an affiliate of [redacted], which we have never had any trouble with, and is how we found what we thought was a great deal.Desired Settlement: I want a refund of the $253.95 that I spent on these seats.

Business

Response:

The merchandise in question was tickets to Boston Red Sox at Philadelphia Phillies on April [redacted], 2015. The customer placed the order on 3/**, and she was sent a shipment notification e-mail the very same day, letting her know that her tickets had shipped. In that e-mail we provided her with the [redacted] tracking number. We've attached a screenshot of our event audit log, showing when that tracking e-mail was sent to the customer. We're also attaching a screenshot of the [redacted] tracking information. [redacted] says that the tickets were delivered to the customer's address on March [redacted]. 2015 at 12:29 pm. As indicated in our Terms and Conditions which the customer agreed upon at the time of purchase, [redacted] may leave a package at the customer's address. That is what happened here. Our Terms and Conditions also clearly states, "You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. If no one is home to accept the package, driver may leave it outside of your residence as long as he/she feels that the location is reasonably safe. If you provide a delivery location other than your credit card billing location, you hereby specifically agree to be responsible for that delivery and the tickets once delivered to the address you specify. You agree not to dispute such charges." The customer agreed that she herself would be responsible for the tickets once [redacted] had delivered. As [redacted] indicates that the tickets were delivered, UberSeat is not at fault here. Thank you, UberSeat

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting their response. I never received the package from [redacted]. I called [redacted] to file a claim, and they said the receiver cannot do this, that it must be the sender. So I contacted Uberseat again, and they refused to file a lost package claim on my behalf. I believe this violates their 100% guarantee as quoted on their website. In addition, after actually being able to get 4 standing room only tix for my family to get into this game after the 5th inning (paid another $80 to the box office after speaking with a very nice manager who obviously felt sorry for me, my husband, and our 2 boys), we went to our original seats and they were filled by 4 other people. Not sure why that would be unless they were either not actually ever sent to us or possibly resold once the broker thought we weren't getting in. The usher did verify that the people in those seats did in fact have valid tickets. After doing a little google search on this company, I found out that this is actually a common complaint with them, and we are not the first to never receive our game tickets.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although there is a [redacted] confirmation of delivery, we never received it. Were the tickets sent in an envelop? [redacted] claims to have left it at my garage door, open to the elements of wind and rain. If this is so, perhaps they were stolen or simply blew away, as I live at the top of a hill which can get quite windy. In addition to our TRIPLE BAY SIDE garage doors, we also have 2 separate FRONT entrances with porches on both. The door to the mudroom has a COVERED area with chairs, but the DOUBLE front door does not- although we have received fliers stuck in between them on various occasions. I'm not quite sure why [redacted] would choose to leave a lightweight envelop that could easily blow away by our garage doors, which they claim to have done. Regardless, I did not receive the package and as the shipper, it is YOUR responsibility to file a claim with [redacted], which you are refusing to do. I have tried to file a claim with them myself, but as the recipient they said I could not- only shippers can. Therefore, I have filed this Revdex.com dispute due to your lack of cooperation on this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

UberSeat fulfilled this order properly and promptly for the customer. From the moment that [redacted] delivers tickets to our customers, UberSeat is no longer liable. This is indicated in our Terms and Conditions. Regardless, we went ahead and refunded the customer in full for the order. She should see that reflected on her credit card. Thank you.