UberSeat

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I truly hope the Revdex.com gives uber seat a bad rating so other people do not get ripped off from this terrible company I will never do business with uber seat or seat geek again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: All of this could have been avoided if they had answered their phone during business hours My email does not check every minute, so after I received the reply that it would be a business day, I decided that was unsatisfactory and called When I got their voicemail, I canceled the order I then also emailed canceling the order They refused both communications It was only after I canceled that I received an email that the order went through, but it was too late by that timeI have only received an email with a link to go get the tickets I have not accessed them and therefore have not received them They should be able to confirm that I have not gone to their link They may do whatever they want with the tickets, I will not pay for them They can choose to fix their business practices or not, I will not use them again Others should be warned though A smart business would resell the tickets and not take the loss as they have already lost a customer If they choose to lose the money and a customer, then that makes my point about how poorly they are running their business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by UberSeat regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

At this time, I have been contacted directly by UberSeat regarding complaint ID [redacted] , however my complaint has NOT been resolved because: UberSeat delay in responding caused me to repurchase replacement tickets at a cost of $1, They fail to acknowledge fault but refunded me face value $ Initially they stated the refund would be 150% I informed them that due to their breach, I incurred additional expenses with higher cost tickets that was beyond my control and I requested they cover the difference UberSeat representative Lauren and Michael have not responded to my request for fair compensation I took every step possible as documented in multiple emails to UberSeat Purchase was made in February, inquiry on delivery of the tickets was met with a [redacted] tracking number that was not shipped on two occasions In October I requested an overnight shipment that was tendered at [redacted] but again not shipped I requested a direct ship to my destination in London since I would be departing on travel and would not be home if the tickets shipped UberSeat stated they could not ship to London Not having these tickets, I purchased replacement tickets from StubCenter and they were shipped to me in London in two days UberSeats finally shipped tickets to my home days after I departed to London I am requesting restitution of $1, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I purchased a vehicle from amotors and during the test drive I noticed it had a slight jerk to it when I pulled off, the dealer reassured me that nothing was wrongThe very next day that same jerk was stronger and the check engine light came onI contacted the Aand they looked at my car and told me the fuel pump is bad and they would like the dealership to look at it for diagnosticsI stated that I didn't feel comfortable with the vehicle and suggested they give me another carThe dealership recommended a fuel pump, thermostat, TRANSMISSION, Coolant sensors and intake camshaftAmotors promised to fix all these issues on my vehicle free of chargeThey purchased all the parts and started the job, after about a week and a half then I needed my vehicle back for the holidaysAmotors has expressed the fact that they have not made a profit off this car because of all the repairs and the expenses that they initially agreed to handleWhen I got my car back half the job was done

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I purchased a vehicle from Amotors in November *** and *** were the present sales associates at handAfter having issues with the first car payment due on 12/4/I called the dealership and asked if they could work with me on the payment*** agreed and moving forward to January 3rd My vehicle was repossessed by a African American gentleman who impersonated a police officer to gain access to my locked apartment buildingThe next day 1/4/I proceeded to go to the dealership to obtain information on the whereabouts of my vehicle*** stated to me that they would not tell me who had my vehicle, where it was or even let me get my propertyafter getting into an argument with *** I proceeded to leave the dealershipAmotors never reported my vehicle to the authorities and did not follow proper protocol when repossessing a vehicleSo then today 1/6/I returned to the dealership after I got a call stating my vehicle was there and they would only allow me

UberSeat is a secondary market ticketing company that lists tickets from brokers all over the countryOur website is unable to provide maps for each event that we list, but we do provide accurate section and row information for the listings on our siteIn this particular instance, the customer
referenced an inaccurate map that was not displayed on our siteThe inaccurate map that the customer viewed before the purchase is what caused the customer to purchase the wrong ticketsUberSeat can't be held responsible for inaccurate information provided by another companyAt no time did UberSeat advertise that the ticket purchased would be on the yard lineUberSeat displayed the section and row of the tickets that were purchasedThat information was correct and in accordance with the tickets that were delivered. Due to the nature of secondary market ticket sales, UberSeat is unable to offer any refunds, exchanges, or cancellations once an order is placedThis is how we can ensure that tickets are valid and not double sold which is exactly what the "100% Money Back Guarantee" referencesAll tickets sold on UberSeat are guaranteed to be valid and delivered on timeThe terms and conditions that are accepted when an order is placed make it very clear that we are unable to offer any cancellations, refunds, or exchangesWhen these terms and conditions are accepted, it is indicating that the purchaser understand and agrees to those termsThat being said, when this customer reached out, we did offer alternatives in how they could recoup the cost of the tickets since we were unable to cancel or exchange the order at that timeUnfortunately, UberSeat is unable to facilitate any exchanges due to the constraints of the service that is being offered. All information provided on UberSeat was accurateThe incorrect map that was referenced indicating that the seats would be on the yard line was not on UberSeat.com and none of the information provided by UberSeat was invalid or incorrectIf UberSeat had provided incorrect information, the customer would be due a full refund, but that simply wasn't the caseUberSeat is not able to provide any refunds or exchanges once an order is placedThis is clearly indicated in the terms and conditions that are accepted when the order is placedUberSeat did everything possible to help this customer find an alternative way to recoup the cost of the tickets they purchased, but the customer demanded a refund or exchange which UberSeat simply cannot provide, as previously indicated

My car was unrightfully repossessedI work for a bank that repossesses vehicles so I know the process first handI have called Amotors to work out plans with them to keep my vehicle in good standingThe dealers at the company are over charging on services with companies that the company that I work for use as a service chargeI tried to explain to them my situation about my finances and they have not tried to work with me as a company to come up with a solution to keep both ends happyI am very disappointed in the fact that they aren't being cooperative on keeping a customerI was told that a storage fee would be $a day when the fee is only $a dayTo repossess a vehicle it has to be approved, I was told the system automatically sent it out for repossessionI was not sent a Right To Cure notification which is supposed to be sent outI would like for this company to not try to get over on consumers and do business in the right way

We are responding to a complaint that the customer has filed against our companyThe merchandise in question are tickets to Houston Livestock Show and Rodeo: *** ***, an event that took place on March **, The cardholder purchased the tickets on March ** The tickets were
delivered via FedEx on March *** 2014, but the customer refused shipment and sent them back
The cardholder claims that our checkout page was not clear and she did not realize she was purchasing tickets at $eachWe are attaching a sample UberSeat checkout page that demonstrates that the quantity a customer is purchasing and the total is very clear on our webpageIn fact, it's even listed twiceWe are also attaching our terms and conditions, which the customer agreed to on the checkout page (again, see the sample checkout page) that states very plainly that there are no cancellations, exchanges, or refunds once an order is placed--all sales are final
Sincerely,
UberSeat, Inc

Hi ***,We're sorry to hear that you are displeased with your ticketsUberSeat is a secondary marketThe price printed on the tickets is the original box office venue price when the tickets originally went on salePrices on UberSeat are sold at market value and fluctuate on a daily
basisIf you check out other ticket prices relative to what you paid, you'll notice that you actually got a great deal for the tickets.Please let us know if you have any further questions or concerns and we will be glad to assist you.Certain ticket brokers are able to sell tickets before they actually go on sale to the general public because of partnerships they have with venuesSometimes certain venues will allot a certain amount of tickets to a ticket company, so a broker will sell the tickets before they go on sale to the general publicThat's why you were able to purchase the tickets before they went on saleThey are still 100% valid tickets for your eventWe hope that makes sense.Please understand that a secondary market is very different from a primary market such as ***Some examples of secondary ticket markets are ***, *** ***, ***., and UberSeatA primary market would be ***, *** ***, etcWe're very sorry that you were not aware that the tickets were from a secondary market, but unfortunately we cannot do anything about thatUberSeat does not own any of the tickets on our website, so we do not actually determine the prices ourselvesUnfortunately tickets operate according to supply and demand similar to many other goods in the marketplace, and the higher the demand for tickets, the higher the pricePlease let us know if we can clarify anything else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
All of this could have been avoided if they had answered their phone during business hours My email does not check every minute, so after I received the reply that it would be a business day, I decided that was unsatisfactory and called When I got their voicemail, I canceled the order I then also emailed canceling the order They refused both communications It was only after I canceled that I received an email that the order went through, but it was too late by that time.I have only received an email with a link to go get the tickets I have not accessed them and therefore have not received them They should be able to confirm that I have not gone to their link They may do whatever they want with the tickets, I will not pay for them They can choose to fix their business practices or not, I will not use them again Others should be warned though
A smart business would resell the tickets and not take the loss as they have already lost a customer If they choose to lose the money and a customer, then that makes my point about how poorly they are running their business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although I understand your position I do not feel as though it is customer oriented but rather profit orientedHow do you offer a product, be aware of them not delivered and then say it's not your job to remedy the situation?
If you were simply a broker then why is it that the full charge (including the price of the tickets) is on my credit card has come from UberSeat? Where is your stance on the 100% satisfaction guarantee that is listed on the front page of your website?
It seems to me that your organization lays its commitment to the ticket whole sellers first and it's customers second
I understand you have gone through regular means to resolve the situation and found yourself at an end as have IYour ticket distributor claims the tickets were sent so they can't offer a refundYou then state you won't offer a refund yourselfOkay - but I will not accept this as settledYou won't offer a refund, I still don't have my tickets
Why is it I could not get even a response from your company until I escalated my claim through the Revdex.com? Your actions (or lack thereof) show me how little I mean to you as a customer (or revenue source)
Bottom line, I still don't have the tickets for which I paidYou may not care since this is MY problem to deal with since YOU still have MY moneyYet I assure you that leaving a trail of upset customers IS your problem because soon enough you'll find that your source of income doesn't trust you and won't long support you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there,Please see our Terms & Conditions, which you agreed to upon purchase; specifically, Item (which can be found www.uberseat.com/terms as well):PRICES AND SEATINGAll prices are listed in U.SDollars (USD) and are guaranteed after your order has been confirmed, your
credit card has been charged, and your purchase is completed. This information was available to you at the time of purchase and was in no way hidden or disguisedWe are sorry you are dissatisfied with the price of the tickets, but we unfortunately are unable to do anything about the conversion rate from United States dollars to Canadian dollars

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory once Mike from UberSeat has refunded my $ticket price He did reach out to me; however, I was unable to answer the phone when he did He finally sent me an e-mail stating that he would be happy to refund my ticket price if I promised not to use the tickets I responded to him that same night prior to the start of the game telling him that I would not be using the tickets and that he could go ahead and refund me I have not heard a response from him since then nor has my account been refunded as of yet I will update this complaint as soon as the money is back in my bank account
Sincerely,
*** ***

UberSeat is a secondary market ticketing company, so we take great lengths to ensure the validity of all tickets sold on UberSeat.com. When placing an order with UberSeat, it is required that customers accept terms and conditions (***) that make it very clear that we are unable
to process any kind of cancellations, refunds, or exchanges, regardless of how long after the purchase we receive contactThis is standard policy for all companies legally selling tickets on the secondary market. The checkout page where these terms are accepted very clearly displays the number of tickets being purchased and the total cost of the order in order to allow customers to review their purchase before submitting the order.Our cancellation policy is in place specifically to ensure the validity of all tickets sold on our siteWe wouldn't be able to offer any guarantees if we allowed tickets to be delivered and then took them back to resell them after the factDue to the aggressive nature of the secondary ticket market, UberSeat simply doesn't have a way to process cancellations, refunds, or exchanges after an order is placedThis is how we can ensure a robust and fair marketplace for events that are in high demandWe try to make this very clear in the checkout process by making our terms and conditions easily readable and very clear about our policies.Unfortunately, UberSeat simply can't offer any cancellations, refunds, or exchanges once an order is placedThis is consistent across all secondary market ticketing companiesThat being said, in these situations we try to offer as much help as possible, which is why we made some recommendations on how the situation could be resolved for the customerOnce tickets are purchased on UberSeat, they are owned by the person who purchased them, so they can usually be resold on a secondary market site that accepts consumer listings in order to recoup costWe recommend these types of sites when situations like this come up so that we can try to assist in finding a resolutionAt UberSeat, we do everything within our power to help find a resolution when unfortunate situations like this occur, but we simply don't have the ability to process a cancellation, refund or exchange once an order is submitted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
To allow a company who sells ticket seats, especially for sporting events, to NOT provide all of the necessary information to WHERE the seat is located is unacceptablePeople, as I did, pay extra for what they deem to be a "good seat," but the company refuses provides an adequate seating chartThere is no way to determine where the seat is actually located. Any other ticket brokering company (*** ***) etc not only provides a seating chart but also often a VIEW from your seat! Yes, they tell you the section and row but you have no ability to determine where the row and section is located because there is no seating chartAre buyers supposed to have a map of the seating chart imposed into their brains? Because the seller doesn't provide it and if you look online, the company doesn't accept that either. You can see section and rowBut you have no idea in the stadium where the section or row isIf I told you my seat was in Section 209, do you know where in the stadium section is located? No seating chart providedAnd you can't look one up either And as far as offering me "several alternatives"--- they told me I had the option to sell my tickets! How helpful! They pass the buck, of these poorly labeled tickets onto the buyer/consumer. This company is fraudulentThey know they are. To be an honest company, they should have to provide a seating chart, just like any other ticket brokering company already doesSo yes, I would like a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
The Business has sent the ticket and I have recieved it just in time for the eventI am glad I do not have to miss it.
Sincerely,
*** ***