UberSeat

I bought a vehicle from A-motors on july 16th since the purchase of this vehicle I've had numerous mechanical issueswithin the two weeks I was back at the dealership attemptig to get the vehicle serviced due to extreme amounts of dark thick smoke from the exhuastafter the dealer kept the car for a few days I contiuned to have problemsover the past months I continued to get the run around from the owner and he stop answering my callsrecently the vehicle has went completely inoperable due to engine failure due to timing chain in the motorafter I made the dealer aware of these issue they propose I pay them atleast $in order to just look at the vehicle to diagnosed it, in which I already know whats wrong because I had it professionally diagnosed by a third party shop myselfI spent $6,on this vehicle that is now not working with in months of my purchase I am extremely dissatisfed and upset that I sent my hard earned money to just be out of vehicle within months

Hi ***,
Please have your bank call us at ###-###-####We have no record of any bank getting in touch with us regarding your orderPlease make sure they are calling us during customer service hours of 10am-6pm EST Mondays through Fridays and 12-5pm EST on Saturdays and Sundays if they wish to speak to a live representative
Sincerely,
The UberSeat Team

The customer accidentally purchased tickets for a Cleveland Indians vsLos Angeles Dodgers game on July ***He claims he only wanted tickets, but unfortunately UberSeat cannot return, exchange, or cancel ordersAll sales are finalThe customer agreed to our terms and conditions on the
checkout page before placing his order, where his ticket quantity was clearly available at the top of the page and the total amount charged was visible on the right side of the checkout pageWe are attaching a sample checkout page to demonstrate the ease of seeing the quantity and total price of the tickets within an orderWe understand mistakes happen, but we are not able to cancel the order, and the customer even agreed to our Terms & Conditions that state that there are no cancellations, exchanges, or refunds
Please see attached our email correspondence with the customer, a sample UberSeat checkout page, and our Terms & ConditionsWe are also attaching his receipt

Good Afternoon,
This customer ordered tickets on UberSeat for *** *** a concert happening on September ***The tickets were shipped to the customer via FedEx on 7/**/and delivered to the customer on 8/*/14.
UberSeat does not own any of the tickets
listed on our website- they are all listed by various licensed ticket brokers who secure the tickets and fulfill orders for our customers.
This customer reached out to us on 8/*, notifying us that he had received the FedEx envelope, but it was emptyWe immediately reached out to the vendor who had listed the tickets and shipped them out to the customerThe vendor- a licensed ticket broker- notified us that it was not possible that the envelope had shipped out empty, as different people had checked the envelope and signed off on it before it was sentSince we have no proof that the tickets were not delivered to the customer as FedEx indicates, we were not able to refund this orderWe contacted the vendor and venue, and it was not possible to have re-prints or e-tickets generated for this order
If the customer is still adamant that he never received these tickets, he can contact his bank for further action, as we have no verification that the tickets were not actually deliveredWe will not be able to refund this order.
We have attached a screenshot of the FedEx tracking information, showing that the tickets were delivered on 8/*.
Thank you,
The UberSeat Team

This complaint should be closed as the information provided is incorrect and mischaracterizes the purchase process when buying tickets through UberSeat. When an order is submitted to UberSeat, most receive a response within an hour of the order being placed. In this particular case, the order was...

placed at 3:45PM on February [redacted] and it was rejected at 3:53PM on the same day because the tickets were no longer available. UberSeat sent an email to the customer at the time the order was placed, letting him know that it could take up to 24 hours to receive a response (most orders receive a response within the hour). 8 minutes after placing the order, the customer received a response indicating that the tickets were no longer available. This is well within the expected response times set out for order placement.Additionally, the customer claims that they were charged, but again, this isn't how our ordering system works. When an order is submitted, UberSeat does place a Pending Authorization Hold on the card being used to ensure that funds are available before approving the order. This is consistent with how comparable online purchases are processed and is not a charge. Specifically, this process is taken so that the pending authorization hold can be voided if an order can't be filled due to another order being placed at the same time, as was the case here. This system is in place in order to ensure that all tickets sold on UberSeat are good and will be valid for entry to the event.The customer claims that the order was "cancelled" however the customer never received any type of confirmation from UberSeat and the order was never confirmed. The tickets in question were simply no longer available when they were requested, so the order could not be filled. UberSeat sent an email at the time of order rejection (8 minutes after the order was placed) informing him that the tickets were no longer available and that he would not be charged. This information was also provided to the customer in response to his email request several hours later on that same day.This complaint should be closed as UberSeat acted well within the expected timeframes of order placement, did not charge the customer, and followed standard procedures for order response.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
This does not address my issue:1) they did not disclose they were a secnodary market2) they provided no service. They purchased the tickets when they went on sale, and passed them along to me3) they charged 300% for the tickets that did not need to go through a secondary market. It has been close to 5 days and the tickets are not sold out4) I do not want the upcharged tickets. I want to return the tickets and purchase them on my own at the $25 ticket price5) They did not disclose that the tickets were not on sale yet when I purchased the tickets.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

This complaint should be dropped as everything that occurred within this process was fully disclosed in the terms and conditions that the customer accepted prior to making the purchase. First, the popup that states that a price has changed is in place to make sure that customers are aware of the...

cost of a transaction prior to placing the order. In this case, it sounds like the broker who had listed those tickets decided to change the price before the transaction was processed. UberSeat notifies a customer if this happens while a set of tickets is in the "shopping cart" so that the customer can be aware of any changes that happen in that timeframe. Prices are only set once an order is completed and confirmed, not while tickets are sitting in a shopping cart. The maximum of one business day to confirm an order is information that is provided in the terms and conditions that must be accepted prior to purchase. The order in question was accepted, confirmed, and delivered within 3 minutes of placing the order. The order was placed at 11:12 AM on January [redacted] and the tickets were delivered at 11:15 AM. The customer called UberSeat at 11:38 AM, so the order was confirmed and the tickets were delivered long before the customer attempted to call UberSeat. Orders placed on UberSeat cannot be cancelled after they are placed. This is made very clear in the terms and conditions that must be accepted prior to placing an order. 
The customer claims that tickets have not yet been delivered, but we have received full confirmation that the tickets have been delivered to the email address provided at checkout. Additionally, when the customer emailed in at 11:34 AM (nearly 20 minutes after the order was confirmed and the tickets were delivered), we also attached the tickets that were purchased to the thread that was opened by the customer. The customer also replied to the email sent by UberSeat that contained the e-tickets. This email was sent 3 minutes after the customer placed the order and 25 minutes before the customer called to inquire about the status of their order. The fact that the phone call wasn't answered is irrelevant in regard to the complaint because the order had already been confirmed when the customer reached out. The customer claims that this could have been avoided had the call been answered, but the tickets had already been delivered at that point. Finally, UberSeat responded to the voicemail within 30 minutes of receiving it, which is well within acceptable timeframes for responding to a call. 
This claim should be dropped as all relevant information was disclosed prior to purchase and the customer agreed to those terms and conditions prior to placing the order. The tickets that were purchased were delivered 3 minutes after placing the order, so this complaint should be marked as resolved as the original complaint was in regard to the confirmation and delivery of the tickets. UberSeat has upheld their end of the transaction and the customer has confirmed that they received the etickets in the timeframe mentioned as they replied to the email that was sent with the etickets attached.

Revdex.com:At this time, my complaint, ID [redacted] regarding UberSeat has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

This complaint should be dropped as everything that occurred within this process was fully disclosed in the terms and conditions that the customer accepted prior to making the purchase. First, the popup that states that a price has changed is in place to make sure that customers are aware of the...

cost of a transaction prior to placing the order. In this case, it sounds like the broker who had listed those tickets decided to change the price before the transaction was processed. UberSeat notifies a customer if this happens while a set of tickets is in the "shopping cart" so that the customer can be aware of any changes that happen in that timeframe. Prices are only set once an order is completed and confirmed, not while tickets are sitting in a shopping cart. The maximum of one business day to confirm an order is information that is provided in the terms and conditions that must be accepted prior to purchase. The order in question was accepted, confirmed, and delivered within 3 minutes of placing the order. The order was placed at 11:12 AM on January [redacted] and the tickets were delivered at 11:15 AM. The customer called UberSeat at 11:38 AM, so the order was confirmed and the tickets were delivered long before the customer attempted to call UberSeat. Orders placed on UberSeat cannot be cancelled after they are placed. This is made very clear in the terms and conditions that must be accepted prior to placing an order. The customer claims that tickets have not yet been delivered, but we have received full confirmation that the tickets have been delivered to the email address provided at checkout. Additionally, when the customer emailed in at 11:34 AM (nearly 20 minutes after the order was confirmed and the tickets were delivered), we also attached the tickets that were purchased to the thread that was opened by the customer. The customer also replied to the email sent by UberSeat that contained the e-tickets. This email was sent 3 minutes after the customer placed the order and 25 minutes before the customer called to inquire about the status of their order. The fact that the phone call wasn't answered is irrelevant in regard to the complaint because the order had already been confirmed when the customer reached out. The customer claims that this could have been avoided had the call been answered, but the tickets had already been delivered at that point. Finally, UberSeat responded to the voicemail within 30 minutes of receiving it, which is well within acceptable timeframes for responding to a call. This claim should be dropped as all relevant information was disclosed prior to purchase and the customer agreed to those terms and conditions prior to placing the order. The tickets that were purchased were delivered 3 minutes after placing the order, so this complaint should be marked as resolved as the original complaint was in regard to the confirmation and delivery of the tickets. UberSeat has upheld their end of the transaction and the customer has confirmed that they received the etickets in the timeframe mentioned as they replied to the email that was sent with the etickets attached.

Uber Seats conned me out of my tickets. I purchased tickets to a Yankees game on May [redacted], 2017, the day Derek Jeter gets his number retired and has his ceremony. I purchased the four tickets minutes after the announcement was made for $39/ea. and soon after I received an email from Uber Seats saying my order was cancelled. Minutes after I made my purchase, the ticket prices skyrocketed and once they had gone up, that's when the email came from Uber Seats cancelling my order. I believe they canceled it because of the fact that they wanted to make the most money as possible on these tickets and I had purchased the tickets before they had gone up. I spoke to someone on the phone and they said there was nothing they can do and someone bought the tickets before me, which is false because I would've been notified and not allowed to make the purchase to begin with. If at all possible, I would like some kind of consolation for this blasphemous act of indecency to say the least.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I truly hope the Revdex.com gives uber seat a bad rating so other people do not get ripped off from this terrible company I will never do business with uber seat or seat geek again  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This company is a RIP OFF. DO NOT engage in business with them and go through [redacted] instead. I purchased tickets ($900+) for a concert that was cancelled or "postponed" indefinitely because the artist was unable to perform due to a physical injury. No date has been released as to when it will be rescheduled (this was over 3 months ago), no information has been sent by UberSeat to inform customers of any updates, that the show was cancelled, or what to do next. When on the phone they were dismissive and rude and told me to just wait for a new date. I have resorted to trying to have my credit card company fight the purchase and UberSeat has provided [redacted]'s policy (not their own which states that cancelled shows will be refunded). This business is stealing from people with their vague, ridiculous policies. SHUT THEM DOWN!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting their response. I never received the package from [redacted]. I called [redacted] to file a claim, and they said the receiver cannot do this, that it must be the sender. So I contacted Uberseat again, and they refused to file a lost package claim on my behalf. I believe this violates their 100% guarantee as quoted on their website.  In addition, after actually being able to get 4 standing room only tix for my family to get into this game after the 5th inning (paid another $80 to the box office after speaking with a very nice manager who obviously felt sorry for me, my husband, and our 2 boys), we went to our original seats and they were filled by 4 other people. Not sure why that would be unless they were either not actually ever sent to us or possibly resold once the broker thought we weren't getting in.  The usher did verify that the people in those seats did in fact have valid tickets. After doing a little google search on this company, I found out that this is actually a common complaint with them, and we are not the first to never receive our game tickets.
Sincerely,
[redacted]

I ordered tickets from the website. I was charged at the time of purchase. I received an email saying tickets had shipped and I could track them with [redacted]. [redacted] shows the tickets were never shipped.
I cannot get a response by email nor can I get them to answer the phone. It goes straight to voicemail. Voicemail says they are in the office from 10-6 ET. I get the same message no matter what time of day I call.
Luckily my credit card is disputing charge. I did not read the reviews prior to ordering but since I have and they are mostly bad and similar to my experience. I believe this site or company is a pure scam.

Revdex.com:The Business has sent the ticket and I have recieved it just in time for the event. I am glad I do not have to miss it. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

UberSeat is a secondary market ticketing site. The New York Yankees have a strict policy of only releasing e-tickets to the secondary market 24 hours prior to the event. This information was disclosed to the customer prior to the 24 hour period coming into effect. It is not possible to distribute...

these tickets until they are provided to the broker listing the tickets which doesn't take place until the day before the game. The customer is correct that these tickets were provided 6 hours prior to the game. That is a generally acceptable timeframe for tickets to be printed at or near the stadium and is standard for most secondary market ticketing sites. Additionally, the complaint indicates that multiple calls or emails were made prior to the day of the game, but there is no record of any calls or emails from the contact information provided until the day of the game. UberSeat provides customer support from 10AM-6PM, and if calls cannot be answered immediately, we provide a voicemail service so we can respond in a timely manner. There were no voicemails from the phone number listed on the order and there was no attempt to contact us via email prior to the day of the game. All of that being said, we have attempted multiple times to respond to this customers inquiry on the day of the game to offer a refund for the tickets. The customer requested to speak to a supervisor, so a supervisor at UberSeat has called and left three separate voicemails to the customer, requesting a call back and letting the customer know that we would attempt to call back again later. At no time has the customer returned the call or answered any of the multiple attempts to offer a refund. UberSeat will continue to attempt to contact the customer to offer a refund as we understand that the Yankees delivery timeframes aren't always the most convenient.

This complaint should be dropped because, as mentioned previously, the customers complaint is with the venue and their policies. UberSeat has no control over the information presented on the ticket. The customer's complaint is with the fact that there are seat numbers on the tickets. The team/venue issue the tickets and are responsible for those indications.
UberSeat has been clear from the beginning that the listing provided the indication that the tickets were for a "partial suite" and evidence has been provided to support that. There is no way to alter information on a listing after it is purchased and there has been no evidence provided that the notes were not provided to the customer prior to purchase. The customer mentions a "score" that was placed on the tickets by SeatGeek, and that it would have dropped from a 70 to a 0 with the note, but as previously indicated and confirmed, that note was on the order when the tickets were originally scored. Additionally, SeatGeek does not score tickets after they are sold, so insinuating that "the score got a zero" is inaccurate. UberSeat is not responsible for this scoring system and only provides the information on the tickets prior to purchase.
The customer's complaint mentions the fact that the suite did not have enough seats for everyone in the suite. Again, this is an issue with the venue/team. UberSeat does not issue tickets. UberSeat is a ticket reseller. The number of tickets issued for a particular suite is a decision that the team/venue makes. If there are not enough seats in the suite to accommodate everyone who has a ticket, that is a complaint that should be filed with the [redacted].
As the customer has mentioned previously in this complaint, the information provided by the team was misleading and the [redacted] have already admitted that their website was incorrect, even going so far as to change what is on their site. UberSeat has never admitted fault in this matter because the complaint is with information provided by the team/venue.
Throughout the complaint, the customer continues to mention assumptions that he made based on information provided by the [redacted] and the venue website. At no time did UberSeat provide incorrect information and all required information was provided prior to the purchase being made. The customer has cited information on the tickets several times. As previously indicated, the tickets are issued by the team and the venue, so if information on the tickets is part of the complaint, that complaint should be filed with the [redacted]. Consistently throughout this complaint, the customer continues to cite information provided by the venue and the team, but no information has been provided that would indicate any wrongdoing on UberSeat's part. This complaint should be dropped because the incorrect information that created the complaint was provided by the venue.

Revdex.com:At this time, I have not been contacted by UberSeat regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted...

directly by UberSeat regarding complaint ID [redacted], however my complaint has NOT been resolved because:
UberSeat delay in responding caused me to repurchase replacement tickets at a cost of $1,021.00.  They fail to acknowledge fault but refunded me face value $411.95.  Initially they stated the refund would be 150%.  I informed them that due to their breach, I incurred additional expenses with higher cost tickets that was beyond my control and I requested they cover the difference.  UberSeat representative Lauren and Michael have not responded to my request for fair compensation.  I took every step possible as documented in multiple emails to UberSeat.  Purchase was made in February, inquiry on delivery of the tickets was met with a [redacted] tracking number that was not shipped on two occasions.  In October I requested an overnight shipment that was tendered at [redacted] but again not shipped.  I requested a direct ship to my destination in London since I would be departing on travel and would not be home if the tickets shipped.  UberSeat stated they could not ship to London.  Not having these tickets, I purchased replacement tickets from StubCenter and they were shipped to me in London in two days.  UberSeats finally shipped tickets to my home 4 days after I departed to London.  I am requesting restitution of $1,021.00.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]