UberSeat

This complaint should be dropped as it has since been resolved with the customers card issuer and the customer will be receiving a full refund. Ultimately, the original problem with this order was that the delivery zip code provided at checkout was incorrect, according to [redacted]. Once UberSeat...

was made aware that the incorrect information was provided by the customer, the company immediately took action to correct the delivery information and ensure that tickets were delivered on time.At this point, the communication between [redacted], UberSeat, and the customer seems to vary. [redacted] informed UberSeat that the customer arrived at the [redacted] facility but refused the package, while the customer states that they never went to the [redacted] facility at all. Any of the information the customer states is "inaccurate facts" was provided by a [redacted] representative, so UberSeat was only relaying information from the company who delivered the tickets. As the customer states, the tracking information on the [redacted] website also contradicts the series of events provided to UberSeat by the [redacted] employee who was handling the case over the phone. UberSeat will be opening an investigation through [redacted] to figure out what happened here and to prevent this type of thing from happening again.
Due to the conflicting information provided by [redacted] and the customer, UberSeat has coordinated with the customer's card issuer to ensure that the funds are returned to the customer's account. This should resolve all outstanding issues so this complaint should be dropped.

The terms and conditions accepted at purchase clearly indicate that tickets purchased for events that are rescheduled will be valid for the rescheduled date. The only two concerts that have been officially cancelled are those taking place at the [redacted] and the [redacted]. Those concerts...

qualify for a full refund, and your vendor can absolutely assist you with that. This purchase was for the event at [redacted] which has not officially been cancelled. This information can be confirmed at the venue's website ([redacted]), where it clearly states, "the Janet Jackson Unbreakable Tour in North America will be postponed until 2017"The tour is considered to be postponed, and as such, those tickets will be valid for the rescheduled date. This order does not qualify for a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The problem I have with the partial suite comment is it did not say that anywhere during purchase. I still have the tickets and they say suite not partial suite. I did notice that uberseat has now changed it to where the suites they are selling now have notes attached that say no food or drink but that was not the case with mine. The only reason I had to look on the blues website was becuase there was no information given. I have talked to the blues and they have now changed thier website becuase of me and they claim it is uberseats fault. Uberseat sold me the ticket not anyone else. The other 18 people in the suite were all lead on to think the same thing that it was a suite it said SUITE CLEAR AS DAY NOT PARTIAL SUITE.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

There is no further dialogue to take place with this complaint. UberSeat has upheld all parts of the terms and conditions that were accepted by the customer when the order was submitted. A full explanation of the process has been provided several times in this correspondence and the customer has acknowledged that there is no further resolution needed, as they have secured the tickets they wanted at the price they were seeking. This complaint should be dropped as all parts of this process were disclosed to the customer ahead of the attempted purchase and UberSeat acted in accordance with all of the terms and conditions that were accepted by the customer.

Revdex.com:At this time, I have not been contacted by UberSeat regarding complaint ID [redacted].Sincerely,[redacted]

This customer's complaint seems to be with the information that was found on the [redacted] website and not with UberSeat. UberSeat fully disclosed that this would be a "partial suite" prior to purchase, meaning it would be a shared suite with other guests. This is standard for suite tickets to...

sporting events as there are no suites that would only have two seats. At no time did UberSeat advertise that the tickets included food or beverage. As the customer indicates, this is something they perceived after reading the [redacted] website, so if that website indicated that all suites included food and beverage, the customers complaint would be with that organization. Furthermore, we were unable to find any place on the Blues website that indicated that ALL suites would include food or beverage. That is generally something dictated by the suite owner. If tickets sold on UberSeat include food and beverage, it will be indicated in the order notes prior to purchase. As the customer indicated, this was information from another organization and it was not advertised at any point in the purchase, so this complaint should be dropped.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.But my only complaint is that I couldn't speak to anyone regarding my...

ticket order. In other words no costumer service. I never new about any updates on my tickets or order. 
Sincerely,
[redacted]

Hi [redacted],
Once again we will reiterate that [redacted] is the company that mislisted your tickets. Because [redacted] is an entirely different company from UberSeat, UberSeat would not offer you a refund in this instance. Because of a mapping issue on [redacted]'s end, you need to contact them for a refund. If you take a look at our website ([redacted]), you'll notice we have no maps on our website, so you cannot blame us for mapping tickets incorrectly on our website.
To get in touch with [redacted], email [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The problem I have with the partial suite comment is it did not say that anywhere during purchase. I still have the tickets and they say suite not partial suite. I did notice that uberseat has now changed it to where the suites they are selling now have notes attached that say no food or drink but that was not the case with mine. The only reason I had to look on the blues website was becuase there was no information given. I have talked to the blues and they have now changed thier website becuase of me and they claim it is uberseats fault. Uberseat sold me the ticket not anyone else. The other 18 people in the suite were all lead on to think the same thing that it was a suite it said SUITE CLEAR AS DAY NOT PARTIAL SUITE.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

At this time, I have been contacted directly by UberSeat regarding complaint ID [redacted], however my complaint has NOT been resolved because:
UberSeat delay in responding caused me to repurchase replacement tickets at a cost of $1,021.00.  They fail to acknowledge fault but refunded me...

face value $411.95.  Initially they stated the refund would be 150%.  I informed them that due to their breach, I incurred additional expenses with higher cost tickets that was beyond my control and I requested they cover the difference.  UberSeat representative Lauren and Michael have not responded to my request for fair compensation.  I took every step possible as documented in multiple emails to UberSeat.  Purchase was made in February, inquiry on delivery of the tickets was met with a [redacted] tracking number that was not shipped on two occasions.  In October I requested an overnight shipment that was tendered at [redacted] but again not shipped.  I requested a direct ship to my destination in London since I would be departing on travel and would not be home if the tickets shipped.  UberSeat stated they could not ship to London.  Not having these tickets, I purchased replacement tickets from StubCenter and they were shipped to me in London in two days.  UberSeats finally shipped tickets to my home 4 days after I departed to London.  I am requesting restitution of $1,021.00.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding UberSeat has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by UberSeat regarding complaint ID [redacted].  I requested to speak to someone in authority and was told I would be contacted but it did not happen.  I have initiated the process to pursue this further in a New York court.  Uberseat representative refuse to acknowledge wrong doing and gross inconvenience.  Sincerely,
[redacted]

UberSeat fulfilled this order properly and promptly for the customer. From the moment that [redacted] delivers tickets to our customers, UberSeat is no longer liable. This is indicated in our Terms and Conditions. Regardless, we went ahead and refunded the customer in full for the order. She should see that reflected on her credit card. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The answer is still the same. They cannot cancel a transaction. All businesses have the ability to cancel transactions. This is just their way of not helping clients and sticking to a "policy" that doesn't help the consumer in any way.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The tickets that were originally purchased were downloaded before contact was initiated. UberSeat has no way to verify that these tickets won't be used or resold after they have been downloaded. They can no longer be resold on UberSeat.com. This is how UberSeat can confirm the validity of all tickets sold on our site. While there are certainly some businesses who have the ability to cancel transactions after purchase, there are a wide variety of businesses that don't have that ability due to the nature of their business. Secondary market ticket distribution is the type of business that simply doesn't have the ability to cancel orders after they are placed. This is consistent across all secondary market ticket sellers on the web. The customer downloaded these tickets four minutes after receiving them, so it's simply not possible to cancel the order or refund the purchase. The customer is the sole owner of these tickets and UberSeat simply doesn't have the ability to resell them.

We purchased two tickets to a Seahawks game in a October for a November game. My girlfriend called the next day to confirm we had the tickets and was told yes 100% they are confirmed. The tickets were to be emailed 48 hours before the game. When they had not arrived the Saturday before the game she emailed uber seat. They told her there was an oversight and the tickets were refunded on [redacted] but they forgot to let her know. We had to pay over $800 for her and our friend who came from out of town to go. They won't call back when requested. We are still waiting on the money refunded for the cancellation. It has been almost a month. When we spoke with Megan on the phone and asked to speak to a supervisor she said they all have the same power and they can't do anything for us. She said that this was a weird situation but they can't compensate us anymore than their policy. They can't or won't is my question. I will NEVER but tickets associated with this business. If you want piece if mind the tickets are yours buy elsewhere.