UberSeat

This complaint should be dropped as it has since been resolved with the customers card issuer and the customer will be receiving a full refundUltimately, the original problem with this order was that the delivery zip code provided at checkout was incorrect, according to ***Once UberSeat was
made aware that the incorrect information was provided by the customer, the company immediately took action to correct the delivery information and ensure that tickets were delivered on time.At this point, the communication between ***, UberSeat, and the customer seems to vary*** informed UberSeat that the customer arrived at the *** facility but refused the package, while the customer states that they never went to the *** facility at allAny of the information the customer states is "inaccurate facts" was provided by a *** representative, so UberSeat was only relaying information from the company who delivered the ticketsAs the customer states, the tracking information on the *** website also contradicts the series of events provided to UberSeat by the *** employee who was handling the case over the phoneUberSeat will be opening an investigation through *** to figure out what happened here and to prevent this type of thing from happening again.Due to the conflicting information provided by *** and the customer, UberSeat has coordinated with the customer's card issuer to ensure that the funds are returned to the customer's accountThis should resolve all outstanding issues so this complaint should be dropped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If the tickets were sold they should of offered me new tickets at the same price instead they offered me worse tickets at times the price that's were the suspicion that they canceled my order because they wanted to sell them at a higher priceMy card was charged and refunded and my email from them said it was canceled I would never due business with this company again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The answer is still the sameThey cannot cancel a transactionAll businesses have the ability to cancel transactionsThis is just their way of not helping clients and sticking to a "policy" that doesn't help the consumer in any way
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding UberSeat has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Not only did the tickets say club suite but they are also misleading because they say seat number and and there were not enough seats to go aroundI paid something to stand on a night were tickets were like bucks for up top and for down lowSo as a customer you assume that you will at least be able to sit downI dont want to keep going back and forth on this and you admited you didnt make a note on the tickets until after my situationSeatgeek gave the tickets a score of out of a hundred when I got them which is good but when uberseat put that note on there explaining what it was the score got a zeroI know because I buy tickets all the timeThe tickets arent worth anything if u cant sit or see the gameUberseat admitted to me they were wrong when I called them and said I deserved a refund but when the guy on my tickets said no becuase they wanted him to pay itThey flipped the script and here we are
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

UberSeat replied to my e-mail complaintAfter telling me everything I did wrong, UberSeat agreed to refund my $I do not have the refund in my account yet, but should in the next couple of business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I am making installment payments on a car I purchased from there in February of The sales rep told me there wasn't any issues with the carIn April right after my 1st payment I started to have engine issuesI took it to the dealership where they told me it was the timing chainsI called the dealership and they told me they was going to charge me 2,to fix the issueI told them I shouldn't have to pay that amount since I haven't had the vehicle that long and I haven't even had my 1st oil change on the carI want Mr car fix but I shouldn't have to pay that much to get it fix since they was aware of the issue with the car before I purchased it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.But my only complaint is that I couldn't speak to anyone regarding my ticket orderIn other words
no costumer serviceI never new about any updates on my tickets or order.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
At the time that I purchased my tickets from UberSeat the only tickets released for the concert were "GA"A few weeks later the concert organizers divided GA into two sections GA-FIELD (the better/closer section) and GA-BOWL (the farther away/cheaper section)Everyone that purchased tickets before the division was made received GA-FIELD tickets (I know this because I had purchased two other tickets from the organizer) Regardless of having a map or not posted to the UberSeat site, I did not receive the GA tickets that existed at my time of purchase, I received different tickets that were not made available until weeks later
I also am beginning to doubt the business read my original complaint in full as they continue to fail to address several of my points
Outside of this Revdex.com complaint the business contacted me asking, "How would you rate the support you received?"
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although there is a *** confirmation of delivery, we never received it. Were the tickets sent in an envelop? *** claims to have left it at my garage door, open to the elements of wind and rain. If this is so, perhaps they were stolen or simply blew away, as I live at the top of a hill which can get quite windy. In addition to our TRIPLE BAY SIDE garage doors, we also have separate FRONT entrances with porches on both. The door to the mudroom has a COVERED area with chairs, but the DOUBLE front door does not- although we have received fliers stuck in between them on various occasions. I'm not quite sure why *** would choose to leave a lightweight envelop that could easily blow away by our garage doors, which they claim to have done. Regardless, I did not receive the package and as the shipper, it is YOUR responsibility to file a claim with ***, which you are refusing to do. I have tried to file a claim with them myself, but as the recipient they said I could not- only shippers can. Therefore, I have filed this Revdex.com dispute due to your lack of cooperation on this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I purchased a vehicle at this location with a down payment of $2,Upon doing so I was guaranteed by the sales person if the vehicle did not meet my comfort standards for whatever reason, I will have the next days to return it with a 5% penalty on my depositWithin the first days the vehicle lost causing me a minor traffic collisionFortunately no one was seriously injuredThe following business day I returned the vehicle for maintenance at their service location named *** at *** ** *** *** *** *** ** ***I was told it would be a few hours but ended without her a vehicle for the next days when I was also informed there a fuel leakI would also like to mention the car was miles shy of an oil change upon purchase which was added to the service scheduleUpon return I had a scheduled trip to Appleton which is roughly a miles round tripA full tank of gas on my way there ran me roughly $However on my way back in town I accrued another $in f

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business did not respond to several of the issues I raised, including but not limited to:
-GA-BOWL not existing until weeks after my purchase, yet that's what I got
-the tickets being listed on UberSeat as GA at the time of my purchase yet there is now a distinction between BOWL and FIELD
-business did not respond after investigating the venue as promised
-business tried to shift the blame to a third party website that had no involvement in our transaction
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At this time, I am requesting a response from the *** regarding our conversation on Sunday, March ***. She stated that my bank was not telling me the "whole story" regarding not being able to attempt the charge back and recommended that I contact them again. She said they do receive chargebacks and that people DO get refunds. I have been in contact with my bank and they are willing to attempt a chargeback, however, they cannot reach the person that I spoke with that said it would be accepted.
To be clear, I understand the policy in the correspondance and do not need that information reiterated. What I do need is for the person that I spoke with regarding the chargeback to accept a call from my bank or clarify that the chargeback will be accepted in writing.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding UberSeat has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Hi ***,Please refer to the Terms & Conditions, which you agreed to when you purchased the tickets, for further clarification.***PURCHASING AND PRICE OF TICKETSTHE PRICE THAT YOU PAY MAY BE SUBSTANTIALLY HIGHER THAN THE FACE VALUE PRICE PRINTED ON THE TICKETSUberSeat provides you with the service and convenience of locating premium and other tickets that are difficult to find or sold out via primary distribution channels such as *** or the venue box officeTickets posted on our resale site, UberSeat, are supplied by professional resellers pre-screened by UberSeatResellers list these tickets at their interpretation of market value, which may be well above the price printed on the face of the ticketThe market value price for a ticket is quite volatile, and is typically determined by many factors including seat location, supply and demand, date and location of event, etcRETURNS There are no refunds, exchanges, or cancellations on any request once it is submitted to usThis policy is in place because when you place your ticket request, we attempt to secure and acquire those tickets for you from a ticket supplier and are not able to recover our costsPlease order tickets only after you are certain you want them.This information was present at the time of purchase, so we are unable to provide any sort of refund or cancel your orderIf you no longer want the tickets, you may resell them and purchase them for a cheaper price

This complaint should be closed as the information provided is incorrect and mischaracterizes the purchase process when buying tickets through UberSeatWhen an order is submitted to UberSeat, most receive a response within an hour of the order being placedIn this particular case, the order
was placed at 3:45PM on February *** and it was rejected at 3:53PM on the same day because the tickets were no longer availableUberSeat sent an email to the customer at the time the order was placed, letting him know that it could take up to hours to receive a response (most orders receive a response within the hour)minutes after placing the order, the customer received a response indicating that the tickets were no longer availableThis is well within the expected response times set out for order placement.Additionally, the customer claims that they were charged, but again, this isn't how our ordering system worksWhen an order is submitted, UberSeat does place a Pending Authorization Hold on the card being used to ensure that funds are available before approving the orderThis is consistent with how comparable online purchases are processed and is not a chargeSpecifically, this process is taken so that the pending authorization hold can be voided if an order can't be filled due to another order being placed at the same time, as was the case hereThis system is in place in order to ensure that all tickets sold on UberSeat are good and will be valid for entry to the eventThe customer claims that the order was "cancelled" however the customer never received any type of confirmation from UberSeat and the order was never confirmedThe tickets in question were simply no longer available when they were requested, so the order could not be filledUberSeat sent an email at the time of order rejection (minutes after the order was placed) informing him that the tickets were no longer available and that he would not be charged. This information was also provided to the customer in response to his email request several hours later on that same dayThis complaint should be closed as UberSeat acted well within the expected timeframes of order placement, did not charge the customer, and followed standard procedures for order response