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UberSeat Reviews (136)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
If the tickets were sold they should of offered me new tickets at the same price instead they offered me worse tickets at 5 times the price that's were the suspicion that they canceled my order because they wanted to sell them at a higher price. My card was charged and refunded and my email from them said it was canceled I would never due business with this company again  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
 No one from the company returned multiple calls regarding the issue.  After the tickets were purchased on that Saturday (during their "business hours" I repeatedly called and could not get anyone on the phone.  I tried to call on Monday and left a message AGAIN.  No one would return my calls and only would send a blanket email in response to my questions about the tickets.   When I received the tickets, I did get a hold of someone from the company and let them know I was refusing them.  The man that I spoke with told me, "I guess there is nothing else we can do."  He did not advise me to do anything other than return the tickets, so that is what I did.  My bank called on Friday, the day of the concert, to let me know that Uberseat did in fact have the money for the tickets.  I called Uberseat back and spoke with [redacted].  She said that I should have "kept the tickets" and hung up on me.  I tried calling back two more times and my call went to voicemail.  This conversation took place on the same day of the concert and I did not have the tickets in hand, because I sent them back based on the conversation I had the the male representative that I spoke with.  At that point, I could not get them back and get to the concert.  I have documentation of repeated calls asking to speak with a [redacted], avoided calls, and [redacted] disconnecting my call when she realized I was calling to request to speak with a [redacted].  After sending numerous emails to the help portion of their website, one week later, I FINALLY received a call from the [redacted].  I let her know that the process of purchasing tickets with no cancellation policy was bad business, noting that the tickets were bought in error and that I IMMEDIATLY attempted to contact the company and let them know this.  She admitted that the ticket selling business can be unscrupulous and that many brokers do not have a return policy, even if the purchaser has made an error.  So, if I had accidently purchased 80 tickets, Uberseat would have billed me for $16,000.00 and that would have been withdrawn from my account.  I told her if I was told by this from the FIRST person that I spoke with, and if that had been done in a timely manner, I would have KEPT the tickets, even though I could not afford them.  I also shared with her my disappointment in the ONE customer service representative (the only one that seemed to be answering the phone),  would avoid my call and hang up on me repeatedly.  ALL I was asking for was to speak with someone who was more professional, instead of someone who insisted on hanging up on me or avoiding my call.  The [redacted] did let me know that if the bank would chargeback the tickets that they would not deny the refund.  However, I just spoke with my bank (as I have filed a complaint and they are trying to get my money back as well),  and now they are having the same trouble reaching ANYONE from the company.  I gave them the number that the [redacted] called me from, an d they have made multiple attempts to call, with no success.  Uberseat has found an unethical, albeit not illegal way to sell tickets.  The issue is this, the company has consistently been unavailable to reach and their illusive behavior is the root of the problem.  If you search Uberseat customer reviews, you will find that I am one of hundreds of people who could not reach the company or that the company does not always deliver, then is impossible to reach when their is an issue.  Because the first person I spoke with accepted that I was sending the tickets back, and because I was not told to do anything otherwise, I sent them back.  The company still got their money, and I did NOT get the tickets on time to go to the concert.  This could have all been resolved if the company was legitimately  open for business and answering the phones during business hours and if the first representative would have known what to tell me other than "there is nothing else we can do."  It also could have been resolved in time for me to get the tickets back to go to the concert if [redacted] had accepted my request to speak to a [redacted], had not illuded my calls and disconnected.  I am not done trying to get my money back and am intending on continuing to pursue this case. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The merchandise in question was tickets to Boston Red Sox at Philadelphia Phillies on April [redacted], 2015. The customer placed the order on 3/**, and she was sent a shipment notification e-mail the very same day, letting her know that her tickets had shipped. In that e-mail we provided her with the...

[redacted] tracking number. We've attached a screenshot of our event audit log, showing when that tracking e-mail was sent to the customer. We're also attaching a screenshot of the [redacted] tracking information. [redacted] says that the tickets were delivered to the customer's address on March [redacted]. 2015 at 12:29 pm. As indicated in our Terms and Conditions which the customer agreed upon at the time of purchase, [redacted] may leave a package at the customer's address. That is what happened here. Our Terms and Conditions also clearly states, "You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. If no one is home to accept the package, driver may leave it outside of your residence as long as he/she feels that the location is reasonably safe. If you provide a delivery location other than your credit card billing location, you hereby specifically agree to be responsible for that delivery and the tickets once delivered to the address you specify. You agree not to dispute such charges." The customer agreed that she herself would be responsible for the tickets once [redacted] had delivered. As [redacted] indicates that the tickets were delivered, UberSeat is not at fault here. Thank you, UberSeat

Revdex.com:At this time, I have not been contacted by UberSeat regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thanks, it been solved to my satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Firstly, I had not contacted the company until 8/* with my claim about the tickets not being inside the delivery package. Seeing as the company has not even gotten the complaint file date correct, I am not comforted by their presumed checks and balances from their third party vendor with this "three person sign off" before delivery.
Secondly, their response boils down to essentially "take my word for it, the tickets were in there because this third party company said so." This is no different than me stating I did NOT get the tickets. As I understand this turns the matter into a "he said, she said" argument, I call upon UberSeat's commitment to its customers.  In the event of a tie, the tie should go to the consumer.
Overall, I do not feel it is my responsibility to investigate the cause of the lost tickets. I dealt with UberSeat directly to purchase the tickets. UberSeat contracted to purchase through a third party and this third party supposedly sent out the tickets via FedEx. Furthermore, UberSeat is the party to have charged my credit card account not FedEx nor the vendor. Since I made the deal with UberSeat, I rest my claim with UberSeat. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi,
Please speak to your bank in order to resolve this issue. As we have stated many times before, we will not be refunding your order. We will consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 All of this could have been avoided if they had answered their phone during business hours.  My email does not check every minute, so after I received the reply that it would be a business day, I decided that was unsatisfactory and called.  When I got their voicemail, I canceled the order.  I then also emailed canceling the order.  They refused both communications.  It was only after I canceled that I received an email that the order went through, but it was too late by that time.
I have only received an email with a link to go get the tickets.  I have not accessed them and therefore have not received them.  They should be able to confirm that I have not gone to their link.  They may do whatever they want with the tickets, I will not pay for them.  They can choose to fix their business practices or not, I will not use them again.  Others should be warned though.
 A smart business would resell the tickets and not take the loss as they have already lost a customer.  If they choose to lose the money and a customer, then that makes my point about how poorly they are running their business.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

This complaint should be dropped because, as mentioned previously, the customers complaint is with the venue and their policies. UberSeat has no control over the information presented on the ticket. The customer's complaint is with the fact that there are seat numbers on the tickets. The team/venue issue the tickets and are responsible for those indications. UberSeat has been clear from the beginning that the listing provided the indication that the tickets were for a "partial suite" and evidence has been provided to support that. There is no way to alter information on a listing after it is purchased and there has been no evidence provided that the notes were not provided to the customer prior to purchase. The customer mentions a "score" that was placed on the tickets by SeatGeek, and that it would have dropped from a 70 to a 0 with the note, but as previously indicated and confirmed, that note was on the order when the tickets were originally scored. Additionally, SeatGeek does not score tickets after they are sold, so insinuating that "the score got a zero" is inaccurate. UberSeat is not responsible for this scoring system and only provides the information on the tickets prior to purchase.The customer's complaint mentions the fact that the suite did not have enough seats for everyone in the suite. Again, this is an issue with the venue/team. UberSeat does not issue tickets. UberSeat is a ticket reseller. The number of tickets issued for a particular suite is a decision that the team/venue makes. If there are not enough seats in the suite to accommodate everyone who has a ticket, that is a complaint that should be filed with the [redacted].As the customer has mentioned previously in this complaint, the information provided by the team was misleading and the [redacted] have already admitted that their website was incorrect, even going so far as to change what is on their site. UberSeat has never admitted fault in this matter because the complaint is with information provided by the team/venue.Throughout the complaint, the customer continues to mention assumptions that he made based on information provided by the [redacted] and the venue website. At no time did UberSeat provide incorrect information and all required information was provided prior to the purchase being made. The customer has cited information on the tickets several times. As previously indicated, the tickets are issued by the team and the venue, so if information on the tickets is part of the complaint, that complaint should be filed with the [redacted]. Consistently throughout this complaint, the customer continues to cite information provided by the venue and the team, but no information has been provided that would indicate any wrongdoing on UberSeat's part. This complaint should be dropped because the incorrect information that created the complaint was provided by the venue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I truly hope the Revdex.com gives uber seat a bad rating so other people do not get ripped off from this terrible company I will never do business with uber seat or seat geek again  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our system shows that the customer used the e-mail address [redacted] when he placed the ticket order. The tickets were sent to the customer earlier today through our automated system. The customer also reached out to our customer service team and we sent him the tickets...

directly once more. The order has been fulfilled since this complaint was made. Thank you -The UberSeat Team

Revdex.com:At this time, my complaint, ID [redacted] regarding UberSeat has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
To allow a company who sells ticket seats, especially for sporting events, to NOT provide all of the necessary information to WHERE the seat is located is unacceptable. People, as I did, pay extra for what they deem to be a "good seat," but the company refuses provides an adequate seating chart. There is no way to determine where the seat is actually located. Any other ticket brokering company ([redacted]) etc not only provides a seating chart  but also often a VIEW from your seat! Yes, they tell you the section and row but you have no ability to determine where the row and section is located because there is no seating chart. Are buyers supposed to have a map of the seating chart imposed into their brains? Because the seller doesn't provide it and if you look online, the company doesn't accept that either. You can see section and row. But you have no idea in the stadium where the section or row is. If I told you my seat was in Section 209, do you know where in the stadium section 209 is located? No seating chart provided. And you can't look one up either.  And as far as offering me "several alternatives"--- they told me I had the option to sell my tickets! How helpful! They pass the buck, of these poorly labeled tickets onto the buyer/consumer. This company is fraudulent. They know they are. To be an honest company, they should have to provide a seating chart, just like any other ticket brokering company already does. So yes, I would like a full refund. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],We're sorry to hear you had a difficult time placing an order on UberSeat. We apologize that broker could not confirm the availability of the tickets. When you place an order on UberSeat, all orders are subject to availability, due to the aggressive nature of the sale of...

tickets. Sometimes the demand of tickets exceeds the supply, which means that not all orders can get confirmed. This is a very rare occurrence on UberSeat, as we frequently update our listings throughout the day to reflect all of the tickets that are still available and take down listings that are not as soon as they are sold.You were not charged for the tickets. The authorization hold you might have seen on your card should have dropped by now, so you were definitely not charged for the tickets.If you have any further questions or concerns, we recommend you reach out to our support team at [redacted] or call us at ###-###-####. You can additionally refer to our Terms & Conditions, which you agreed to upon purchase, if you have any specific questions as well ([redacted]). Hope that helps!Sincerely,The UberSeat Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Not only did the tickets say club suite but they are also misleading because they say seat number 9 and 10 and there were not enough seats to go around. I paid 70 something to stand on a night were tickets were like 15 bucks for up top and 30 for down low. So as a customer you assume that you will at least be able to sit down. I dont want to keep going back and forth on this and you admited you didnt make a note on the tickets until after my situation. Seatgeek gave the tickets a score of 70 out of a hundred when I got them which is good but when uberseat put that note on there explaining what it was the score got a zero. I know because I buy tickets all the time. The tickets arent worth anything if u cant sit or see the game. Uberseat admitted to me they were wrong when I called them and said I deserved a refund but when the guy on my tickets said no becuase they wanted him to pay it. They flipped the script and here we are.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
They have given me the amount I have...

requested. 
Sincerely,
[redacted]

Hi [redacted],
As we have stated in our correspondence to you, because the tickets were misrepresented on [redacted], you must contact [redacted] about obtaining a refund. UberSeat did not list the tickets incorrectly on our site. If you go on [redacted], you'll notice we have no maps....

Therefore, we did not map the tickets incorrectly. You purchased tickets off of UberSeat and the order was fulfilled. If you are unhappy about how the seats were represented on [redacted], it is your responsibility to contact them about it. [redacted] is an entirely different company than UberSeat, so UberSeat is unable to assist you further with your order.

Review: I learned that one of my favorite bands would be coming to [redacted], so I went online to find tickets. I was instantly directed to Uberseat, who I assumed to be the authorized seller of the tickets. I selected the tickets and the cost was 77/ticket. I purchased the tickets, only then to find out they were not an authorized seller, and the tickets actually hadn't gone on sale yet. I contacted the venue, who stated I should not have purchased the tickets since they have not released any tickets. I waited until the tickets actually went on sale, and finally reached out to Uberseat because I was uncomfortable with what was going on. They told me the tickets were already purchased (lie) and that I would be getting them shortly. They were eventually ordered by Uberseat and passed along to me today (a full day after they went on sale) and the face value ticket price was $25. Uberseat is providing no service, they are not an authorized seller of the tickets, and they sold a service that they didn't perform for $52 dollars more than the ticket price. They are ripping people off by making them believe they are buying the tickets from a first hand market, and not ever disclosing to the purchaser that the ticket is not even for sale yet. They are making 200% profit for doing absolutely nothing and they are ripping people off. It has been almost 2 days that the tickets have been on sale, and they are still available. This isn't as if they are guaranteeing tickets that are hard to come by. It feels wrong and unethical, and they should be required to perform a service or disclose the service for the cost of $52 per ticket. Instead they are portraying themselves as an agent when they are not and collecting money for doing nothing. We all know that they collected my money upfront, waiting weeks, and then when the tickets went on sale, they ordered them and forwarded them along. They are being deceitful.

Order Details

Order number [redacted] Event Galactic

Venue [redacted], ** Time March **, 2015, [redacted] Section ** Row ** Price per ticket $77.00

Quantity 2 tickets

Shipping $0.00

Total cost $154.00Desired Settlement: I would like to be refunding the 52 dollars per ticket charge that I incurred for a service that wasn't provided. Total of $104.00

Business

Response:

Hi [redacted],We're sorry to hear that you are displeased with your tickets. UberSeat is a secondary market. The price printed on the tickets is the original box office venue price when the tickets originally went on sale. Prices on UberSeat are sold at market value and fluctuate on a daily basis. If you check out other ticket prices relative to what you paid, you'll notice that you actually got a great deal for the tickets.Please let us know if you have any further questions or concerns and we will be glad to assist you.Certain ticket brokers are able to sell tickets before they actually go on sale to the general public because of partnerships they have with venues. Sometimes certain venues will allot a certain amount of tickets to a ticket company, so a broker will sell the tickets before they go on sale to the general public. That's why you were able to purchase the tickets before they went on sale. They are still 100% valid tickets for your event. We hope that makes sense.Please understand that a secondary market is very different from a primary market such as [redacted]. Some examples of secondary ticket markets are [redacted]., and UberSeat. A primary market would be [redacted], etc. We're very sorry that you were not aware that the tickets were from a secondary market, but unfortunately we cannot do anything about that. UberSeat does not own any of the tickets on our website, so we do not actually determine the prices ourselves. Unfortunately tickets operate according to supply and demand similar to many other goods in the marketplace, and the higher the demand for tickets, the higher the price. Please let us know if we can clarify anything else.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This does not address my issue:1) they did not disclose they were a secnodary market2) they provided no service. They purchased the tickets when they went on sale, and passed them along to me3) they charged 300% for the tickets that did not need to go through a secondary market. It has been close to 5 days and the tickets are not sold out4) I do not want the upcharged tickets. I want to return the tickets and purchase them on my own at the $25 ticket price5) They did not disclose that the tickets were not on sale yet when I purchased the tickets.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Hi [redacted],Please refer to the Terms & Conditions, which you agreed to when you purchased the tickets, for further clarification.[redacted]1. PURCHASING AND PRICE OF TICKETSTHE PRICE THAT YOU PAY MAY BE SUBSTANTIALLY HIGHER THAN THE FACE VALUE PRICE PRINTED ON THE TICKETS. UberSeat provides you with the service and convenience of locating premium and other tickets that are difficult to find or sold out via primary distribution channels such as [redacted] or the venue box office. Tickets posted on our resale site, UberSeat, are supplied by professional resellers pre-screened by UberSeat. Resellers list these tickets at their interpretation of market value, which may be well above the price printed on the face of the ticket. The market value price for a ticket is quite volatile, and is typically determined by many factors including seat location, supply and demand, date and location of event, etc.2. RETURNS There are no refunds, exchanges, or cancellations on any request once it is submitted to us. This policy is in place because when you place your ticket request, we attempt to secure and acquire those tickets for you from a ticket supplier and are not able to recover our costs. Please order tickets only after you are certain you want them.This information was present at the time of purchase, so we are unable to provide any sort of refund or cancel your order. If you no longer want the tickets, you may resell them and purchase them for a cheaper price.

Review: I went to purchase sports tickets to a UK Wildcats v. Florida Gators football game. There was no "seating chart" of the stadium available. I wanted to purchase tickets near the 50 yard line and paid and additional amount of money (the cheap seats, near the end zone were $62, I paid $75 each, an additional $13 per ticket for each of the three tickets I purchased). In reality, the tickets I purchased were NOT near the 50 yard line but were near the end zone. Upon realizing what I had purchased was not what I THOUGHT I had purchased, I politely contacting the company explaining what had happened and asking to either return the tickets and buy others or to at least be refunded for the price difference. There are still tickets available for less than I paid in the area that I wanted. I essentially paid more for worse seats. The company said that it was not the company's "duty" to provide a seating chart and furthermore, that they would do nothing with my tickets but that I could sell them if I chose to. Their website proudly boasts "100% money back guarantee," and yet not only did they not provide adequate information they refused to do anything on their end to amend their misleading seats.Desired Settlement: I would like either an exchange or a refund of my purchase price..

Business

Response:

UberSeat is a secondary market ticketing company that lists tickets from brokers all over the country. Our website is unable to provide maps for each event that we list, but we do provide accurate section and row information for the listings on our site. In this particular instance, the customer referenced an inaccurate map that was not displayed on our site. The inaccurate map that the customer viewed before the purchase is what caused the customer to purchase the wrong tickets. UberSeat can't be held responsible for inaccurate information provided by another company. At no time did UberSeat advertise that the ticket purchased would be on the 50 yard line. UberSeat displayed the section and row of the tickets that were purchased. That information was correct and in accordance with the tickets that were delivered. Due to the nature of secondary market ticket sales, UberSeat is unable to offer any refunds, exchanges, or cancellations once an order is placed. This is how we can ensure that tickets are valid and not double sold which is exactly what the "100% Money Back Guarantee" references. All tickets sold on UberSeat are guaranteed to be valid and delivered on time. The terms and conditions that are accepted when an order is placed make it very clear that we are unable to offer any cancellations, refunds, or exchanges. When these terms and conditions are accepted, it is indicating that the purchaser understand and agrees to those terms. That being said, when this customer reached out, we did offer alternatives in how they could recoup the cost of the tickets since we were unable to cancel or exchange the order at that time. Unfortunately, UberSeat is unable to facilitate any exchanges due to the constraints of the service that is being offered. All information provided on UberSeat was accurate. The incorrect map that was referenced indicating that the seats would be on the 50 yard line was not on UberSeat.com and none of the information provided by UberSeat was invalid or incorrect. If UberSeat had provided incorrect information, the customer would be due a full refund, but that simply wasn't the case. UberSeat is not able to provide any refunds or exchanges once an order is placed. This is clearly indicated in the terms and conditions that are accepted when the order is placed. UberSeat did everything possible to help this customer find an alternative way to recoup the cost of the tickets they purchased, but the customer demanded a refund or exchange which UberSeat simply cannot provide, as previously indicated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

To allow a company who sells ticket seats, especially for sporting events, to NOT provide all of the necessary information to WHERE the seat is located is unacceptable. People, as I did, pay extra for what they deem to be a "good seat," but the company refuses provides an adequate seating chart. There is no way to determine where the seat is actually located. Any other ticket brokering company ([redacted]) etc not only provides a seating chart but also often a VIEW from your seat! Yes, they tell you the section and row but you have no ability to determine where the row and section is located because there is no seating chart. Are buyers supposed to have a map of the seating chart imposed into their brains? Because the seller doesn't provide it and if you look online, the company doesn't accept that either. You can see section and row. But you have no idea in the stadium where the section or row is. If I told you my seat was in Section 209, do you know where in the stadium section 209 is located? No seating chart provided. And you can't look one up either. And as far as offering me "several alternatives"--- they told me I had the option to sell my tickets! How helpful! They pass the buck, of these poorly labeled tickets onto the buyer/consumer. This company is fraudulent. They know they are. To be an honest company, they should have to provide a seating chart, just like any other ticket brokering company already does. So yes, I would like a full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased two tickets from UberSeat to Mad Decent Block Party in Brooklyn, NY on April [redacted] (order number [redacted], under the name [redacted]). At this point, the only tickets released for the concert were "GA". A few weeks later the concert organizers divided GA into two sections GA-FIELD (the better/closer section) and GA-BOWL (the farther away/cheaper section). Everyone that purchased tickets before the division was made received GA-FIELD tickets (I know this because I had purchased two other tickets from the organizer). Quite awhile later on June [redacted] I received my tickets via email, which were not purchased by the vendor until June [redacted] via ticketmaster (which means they did not have these tickets at the time they charged my card). The tickets I received were for GA-BOWL, which was not available at the time that I bought my tickets from UberSeat. When they sent me my tickets GA-BOWL was still available on ticketmaster and UberSeat had changed the listing on their site to show that there were two types of tickets now (they had all listed as GA when I purchased).

I spoke with a representative at UberSeat on the phone after several email exchanges where they tried to blame [redacted] for causing the problem. The women on the phone explained to me several times how ticket vendors may have relationships with stadiums and venues where the venue promises tickets to the vendor to be provided at a later date - implying that they had known earlier on that they would later get these GA-BOWL tickets which were not available to anyone at the time I purchased my tickets. If it was the case that they knew they were later getting GA-BOWL tickets (when there were only GA-FIELD available at the time) I question why they did not make the distinction on their site until the BOWL tickets were made available to the public. The women said she would get back to me after looking into this issue though she has not yet returned my call and the event is less than 24 hours away. Since only GA-FIELD tickets were available when I purchased my tickets that's what I expected to receive, I did not expect to receive GA-BOWL tickets that would not be announced until weeks later.

I also doubt that they knew this second section was being added and simply bought the cheaper tickets when they were released on ticketmaster (these cheaper tickets are still on ticketmaster today for sale), but that's besides the point.Desired Settlement: I'd like either a cash refund or 2 GA-FIELD tickets (as long as they are provided on 8/*/2014).

Business

Response:

Hi [redacted],

As we have stated in our correspondence to you, because the tickets were misrepresented on [redacted], you must contact [redacted] about obtaining a refund. UberSeat did not list the tickets incorrectly on our site. If you go on [redacted], you'll notice we have no maps. Therefore, we did not map the tickets incorrectly. You purchased tickets off of UberSeat and the order was fulfilled. If you are unhappy about how the seats were represented on [redacted], it is your responsibility to contact them about it. [redacted] is an entirely different company than UberSeat, so UberSeat is unable to assist you further with your order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business did not respond to several of the issues I raised, including but not limited to:

-GA-BOWL not existing until weeks after my purchase, yet that's what I got

-the tickets being listed on UberSeat as GA at the time of my purchase yet there is now a distinction between BOWL and FIELD

-business did not respond after investigating the venue as promised

-business tried to shift the blame to a third party website that had no involvement in our transaction

Sincerely,

Business

Response:

Hi [redacted],

Once again we will reiterate that [redacted] is the company that mislisted your tickets. Because [redacted] is an entirely different company from UberSeat, UberSeat would not offer you a refund in this instance. Because of a mapping issue on [redacted]'s end, you need to contact them for a refund. If you take a look at our website ([redacted]), you'll notice we have no maps on our website, so you cannot blame us for mapping tickets incorrectly on our website.

To get in touch with [redacted], email [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

At the time that I purchased my tickets from UberSeat the only tickets released for the concert were "GA". A few weeks later the concert organizers divided GA into two sections GA-FIELD (the better/closer section) and GA-BOWL (the farther away/cheaper section). Everyone that purchased tickets before the division was made received GA-FIELD tickets (I know this because I had purchased two other tickets from the organizer). Regardless of having a map or not posted to the UberSeat site, I did not receive the GA tickets that existed at my time of purchase, I received different tickets that were not made available until weeks later.

I also am beginning to doubt the business read my original complaint in full as they continue to fail to address several of my points.

Outside of this Revdex.com complaint the business contacted me asking, "How would you rate the support you received?".

Sincerely,

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Description: TICKET SALES-EVENTS

Address: 215 W 13th St Apt 3B, New York, New York, United States, 10011-7749

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