Unirush Financial Services

June 30, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Better Business Bureau® (“Revdex.com”) received from [redacted] on June 23, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard is holding his direct deposit since June 16, [redacted] also stated that he was advised to submit a driver’s license, a social security card and valid proof of address On June 8, 2015, [redacted] RushCard account ending in [redacted] was blocked due to failed verification when attempting to access the account As per the RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted] He was asked to submit a copy of his Social Security Card, Government Issued Identification, and proof of address dated within the last days [redacted] began submitting the requested documents to verify his identity on June 15, The documents submitted by [redacted] were illegible and deemed invalid On June 18, 2015, [redacted] contacted RushCard Customer Service and was advised of the invalid documentation received, and to send valid documentationOn June 24, 2015, a Risk Associate reviewed the documents submitted by [redacted] ***, and all requested documents were accepted as validA replacement card was issued via expedited shipping to the address on file [redacted] account is now activated with unrestricted access to his funds We look forward to serving [redacted] financial needs in the future and sincerely apologize for the inconvenience this may have caused Our customer’s security is a top priority at RushCard and proper ID verification is a necessary step to that goal We recognize proper verification can be a time consuming process and thank [redacted] for submitting the required documentation Regards, [redacted] Corporate Customer Service

Better Business Bureau W Seventh St Suite Cincinnati Ohio Re: [redacted] March 3, We’ve received Ms***’s rebuttal to our response to her initial complaint regarding the customer service receivedRushcard logs all calls and activities associated with financial cards We here at the corporate office will be more than happy to assist in any issues she has regarding the customer service she receivedWe have provided necessary feedback and we have had our response team reach out to Ms [redacted] as well If Ms [redacted] would like to discuss the matter further she can contact our corporate staff at [redacted] ext ***We appreciate Ms***’s feedback and look to continue to be clearer in our approach to giving the best customer service we can Regards, [redacted] CS – Audit/Compliance Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have not received any resolution to my incorrect balanceI am still missing $dollars from my account and still have not explanation of the unauthorized transactions on my accountI've had my issue escalated over times and no one has yet to contact me to resolveI need the fund as soon as possible as I've explained I have other bills that need to be paidI just want to obtain my funds and close the account immediately after Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am very upset with this companyI spoke with [redacted] they haven't received anything from rush yetSo they probably haven't sent it yet Regards, [redacted]

Revdex.com [redacted] ***Cincinnati Ohio [redacted] Re: [redacted] April 21, We received Ms [redacted] complaint regarding access to his funds and her card recently being blocked RushCard logs all customer contact and activity associated with financial cards During tax season here at Rushcard we experience an enormous amount of fraudulent and suspicious activityTax refund deposits are heavily scrutinized and in some cases we may ask for verification documentation to post deposits We show we received a federal tax refund deposit for Ms [redacted] on 3/19/with an effective date of 3/20/We requested additional documentation to validate her account and the tax refunds The validation process must be completed prior to any funds being released Ms [redacted] has sent valid copies of her Driver’s License and her social security card but we’re still needing valid proof of address (dated within the last days)There’s acceptable documents we accept as proof of address and all have to be dated within the last days, I’ve listed them below: Utility bill (gas, electric, water, etc.) Phone bill Paycheck stub Benefits letter (child support, food stamps/assistance) Insurance bill (car, house/renters) We appreciate Ms [redacted] ’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer to avoid similar problems for all of our customers Regards, [redacted]

Better Business Bureau W Seventh St Suite Cincinnati Ohio RE: Case [redacted] April 28, We received [redacted] complaint regarding the outcome of her dispute and the level of customer service received RushCard logs all customer contact and activity associated with financial cards On 4/20/ [redacted] filed a dispute in regards to an unauthorized transaction for $ at Stop & ShopAll RushCard disputes are handled through our dedicated dispute team and are worked in the order that they are receivedAfter investigating the dispute [redacted] claim has been denied due to no error was foundWe completely understand [redacted] concern with the outcome of her dispute and we are unable to credit the account [redacted] will receive a letter explaining the denial and can file a dispute for the outcome of the claim by following the instructions on the letter receivedIf [redacted] has any additional information that she would like to provide, she will need to do so in the rebuttal letterWe sincerely apologize for any inconvenience and the frustration this has caused We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

April 11, normal;"> VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on April 7, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she attempted to load two $GreenDot cash loads onto her RushCard account on March 31, [redacted] states that the cash load was not credited to her Rushcard account [redacted] would like for the cash loads to be credited to her RushCard account On April 1, 2016, [redacted] contacted RushCard customer service and advised that the two $ [redacted] cash loads did not post to her RushCard accountOur records show that on March 31, and April 8, two [redacted] cash loads were credited to [redacted] account in the total amount of $1, On April 11, a corporate customer service specialist attempted to contact [redacted] to provide the account information We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Regards, RushCard Corporate Customer Service

June 16, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on June 9, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that she had not received her $ [redacted] cash load deposit onto her RushCard account on June 8, [redacted] also stated that she received conflicting information from RushCard Customer Service regarding her [redacted] cash load On June 8, 2015, [redacted] loaded a $ [redacted] cash load deposit onto her RushCard account [redacted] contacted RushCard Customer Service and was advised that her cash load deposit was not received and can take up to hoursA request was escalated to RushCard Corporate Customer Service for additional research on [redacted] account It was determine on June 9, RushCard received and posted [redacted] cash load to her accountA RushCard Corporate Customer Service Specialist contacted [redacted] to apologize for the inconvenience, confirmed the deposit and waived the $monthly fee back to her account We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Regards, [redacted] Corporate Customer Service

Revdex.com: Rushcard has done a poor job of keeping any of my information safeOn June 1at rush text the very people that hacked my account in the first that they put money back into my account and this was told to me by there customer service rep Debra oh who by the way work outside of the u.sRushcard has done a poor job of communicating with me on what happening my account, the dispute, and even when I comes down to getting simple information On the rush card dispute form it does not say nothing about providing them with a no social security number or no proof of addressAs I stated before I have spoke with the Attorney General in the City of [redacted] and he stated that Rush card should not be asking me for my social security cardSo again I will not be sending that, rush card has closed my account without any noticed, they have sent out a check which I have in my possession that was voidedWhen they closed my account and created that which by the way was dates for may 27th they didn't ask for none of that informationI feel as though rushcard is making it up as they go alongI just all my money so I can be done with themThey have cause my sleepless night, unpaid rent and bills, borrowing money so I can take care of my son and myselfThis is unacceptable [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint There were issues listed on my complaintThis only describes The second issue is pending charges I had on my account for a declined transaction for my wedding rehearsal dinner which left me without funds to pay for it even after the company sent a letter requesting they be released back to meThe final dispute is the $eviction filing fee I received from my apartment complex because I was unable to access my direct deposit on time to make my rent payment Regards, [redacted]

This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] requested for complaint # [redacted] to be reopened on June 8, [redacted] states that she received a letter from UniRush LLC (RushCard) on June 7, In her complaint, [redacted] indicates that the letter does not clearly state why her rebuttal was denied, and she is unclear as to how the document she received with the letter pertains to her dispute rebuttal denial [redacted] dispute was denied due to no error occurringThis was determined based on the fact that [redacted] RushCard was never out of her possession and the PIN on the account was never resetThe document [redacted] received with the letter dated May 24, shows that a new card was issued on April 14, and the PIN was changed on the account on April 25, No new cards were issued and no PIN changes were made prior to the disputed transactions We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter

Revdex.com W Seventh Street, Suite Cincinnati, Ohio RE: Case [redacted] February 14, We received Ms ***’s complaint regarding access to her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards During tax season here at Rushcard we experience an enormous amount of fraudulent and suspicious activityTax refund deposits are heavily scrutinized and in some cases we may ask for verification documentation to post depositsIn no way are we accusing Ms [redacted] of fraudulent activity but we show Ms [redacted] account being opened on 1/11/and the only activity was the tax refund deposit on 2/6/As a precautionary measure we asked Ms [redacted] to submit verification documents to validate her identity to post the return We received documents in total on 2/8/our corporate staff was able to validate them on 2/10/and upon validating them posted the deposit on Monday, 2/10/– which was the first business day since receiving the documents We appreciate Ms***’s feedback and her membership with us here at RushcardWe apologize for any inconvenience and frustration this may have caused Ms***These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] CS – Audit/Compliance Analyst

April 13, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint # [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on April 12, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint contends that a charge for $was debited from his account [redacted] also stated that he was provided with conflicting information regarding receiving his funds back to his RushCard accountOn April 1, 2016, an ACH debit transaction was made on [redacted] account in the amount of $ [redacted] contacted RushCard customer service and was advised that the transaction settled and a dispute will need to be filed but the call was disconnectedOn April 12, 2016, [redacted] contacted RushCard customer service again and a dispute was filed for the unauthorized transactionPer RushCard Cardholder Agreement, the dispute process can take up to to days to investigateA final letter will be sent to the address on the account notifying [redacted] of the resolutionOn April 13, 2016, a corporate customer service specialist attempted to contact [redacted] but the phone number provided is disconnectedWe appreciate this feedback sincerely apologize for the inconvenience this matter has causedOur goal is to provide financial convenience supported by reliable customer service Regards, Tyree TRushCard Corporate Customer Service

June 15, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on June 13, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] ’ complaint states that she filed a dispute for ATM non-dispense on May 28, [redacted] also states that she was informed she would receive a provisional credit On May 28, 2016, [redacted] filed an error allegation dispute regarding a charge in the amount of $that was made on her RushCard accountPer RushCard’s Cardholder Agreement, the dispute process can take up to to days to investigate the claimHowever, provisional credits could be applied if a customer is eligibleWe show our dispute team is still investigating the dispute filed but a provisional credit was applied on the account on 6/13/in the amount of $A final letter will be sent to the address on the account notifying [redacted] of the resolution We appreciate [redacted] ’ feedback We are dedicated to our customer’s security and have taken the necessary steps to help dispute the transactions in questionWe will provide notification on the resolution RushCard Corporate Customer Service

This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 1st, 2016, [redacted] contacted UniRush to file a dispute for ATM cash not received [redacted] explained he went to [redacted] Credit Union to withdraw $from the ATM, however, due to the ATM malfunctions he did not get the funds, and his account showed a debit for $ [redacted] is requesting for a credit into his account Currently, the case is under investigationIf the investigation takes longer than business days [redacted] will be issued Provisional credit $by the 10th business dayIt is vital that [redacted] signs the affidavit UniRush sent to him and send it back to the disputes department in order to get provisional credit We appreciate [redacted] ‘s feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint sans-serif;">customer called stating she rec'd response from business and has faxed them all the info they asked forNot sure this will help since she previously e-mailed them the same info and nothing happened Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Attached is my transaction history never did Rushcard credit me, I would like the money now that they are saying the compensated mez where are my two credits and can I please get the number to the corporate office ?

May 24, New Roman', serif;">VIA ONLINE SUBMISSION: Revdex.com® EFourth St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on May 19, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] ’ complaint states that she has not received her check for the remaining balance on her account [redacted] ’ is requesting for her funds be sent to her as soon as possibleOn May 24, 2016, [redacted] ’ RushCard account was closed per her request we issued a [redacted] for the remaining balance on her accountWe have provided [redacted] ’ the reference number needed to pick up her fundsWe appreciate [redacted] ’ feedbackRushCard Corporate Customer Service

December 9, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] on December 7, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she has not received a $credit that she was promised for the UNCLERUSH promotion [redacted] also states that she wants a total refund On December 3, 2016, [redacted] contacted RushCard customer service and was educated on the promotion qualificationsIn order to receive the second $of the Uncle Rush promotion [redacted] will need to have a direct deposit of $or more post to her accountWe attempted to contact [redacted] on December 9, to advise of the previous information We appreciate [redacted] feedbackOur goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service RushCard Corporate Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]