Unirush Financial Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My employer has tried to remedy this negative balance and has had little help or direction on the Rushcard side to do soI sent the following information via email to [email protected] since they didn't seem to get why my employer was not able to send them payment for my negative balance (see attached) I tried to reach out to Rushcard again to see if they could conference call my employer and talk to them about this directly as there seems to be a miscommunication between these two partiesWe are now in holiday season so I fear this cannot get resolved until a rep from Rushcard speaks to my employers accounting team and gives them direction on a one time deposit Regards, [redacted]

June 16, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on June 8, Unirush, LLC d/b/a Rushcard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’s complaint contends that RushCard blocked her account in May due to an unauthorized transaction and that she needed to submit a driver’s license, a social security card and valid proof of address On May 30, 2015, [redacted] ’s RushCard account ending in [redacted] was blocked due to an unauthorized transaction in the amount of $ [redacted] contacted RushCard customer service and was advised that a replacement card must be issued on her accountIn the process of issuing a replacement card, [redacted] failed verification and in accordance with the card holder agreement, RushCard requested proof of identity She was asked to submit a copy of her Social Security Card, Government Issued Identification, and proof of address dated within the last days [redacted] began submitting the requested documents to verify her identity on May 30, On June 14, 2015, the documents submitted were reviewed and all requested documents were accepted as validA RushCard Customer Service Specialist attempted to contact [redacted] to assist with a card replacement [redacted] ’s card has been unblocked and funds were debited from the account We appreciate [redacted] ’s feedback and sincerely apologize for the inconvenience this has caused Regards, Tyree T [redacted] Corporate Customer Service

October 14,VIA ONLINE SUBMISSION:Revdex.com® 7W Seventh St Suite 1600CincinnatiOhio Re: Case # [redacted] Consumer: [redacted] To Whom ItMay Concern: Thisletter is in response to the attached complaint, Case No [redacted] , which the Revdex.com®(“Revdex.com”) received from [redacted] , on October 13, UniRush, LLC d/b/a RushCard takes customercomplaints seriously and strives to provide quality customer service whiledutifully protecting customer identities and resources RushCardcompletely understands the impact our mandatory updates have had on ourcardholders and we thank you for your patience during this transitionWe are not ableto respond in a timely manner to the high level of cardholder volume ande-mails that are being received We have been workingdiligently to get our system back up and running smoothlyCurrently ourwebsite is stable and will have accurate account information and full access.Your RushCard is available to make purchases and should be functioningproperlyAt RushCard, it is our responsibility to have ourcardholders’ funds available 24/7, when neededWe understand the seriousconsequences when we fail in meeting that expectationA $customerservice credit has been provided to Ms [redacted] ’ account for the inconvenience Again, we deeply apologize for the problems this outagecaused and pledge our best efforts toward preventing this from happening againRegards, Tyree T.Customer Service Specialist

August 29, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 29, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that RushCard posted his deposit to his account, then the deposit disappeared [redacted] also states that he had a debit from his RushCard account in the amount of $from [redacted] and that he does not have an account with them Our records indicate that on August 26, [redacted] deposit in the amount of $was credited to the RushCard account ending in In addition, the transaction in the amount of $from [redacted] settled to the account on August 27, [redacted] will need to file a dispute if he does not agree with the [redacted] transaction On August 29,a corporate customer service representative contacted [redacted] advising of the following information We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

June 30, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on June 25, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] ’ complaint states that she has not received her funds from an error allegation dispute filed on June 4, in the amount of $ [redacted] also stated that RushCard closed her account and requests for her account to be reopened On June 4, [redacted] ’ filed an error allegation dispute regarding a $ charge on her account On June 16, 2015, [redacted] ’ RushCard account was permanently closed in accordance to RushCard terms and conditions [redacted] was refunded the error allegation dispute charge on June 25, On June 29, a $provisional credit was reversed from [redacted] account which caused the account to go into a negative status and debited the dispute chargeThe error allegation dispute has been final and [redacted] ’ will receive a letter in the mail regarding the outcome of the dispute We appreciate [redacted] ’ feedback and continue to review our processes to assure customer protection and convenience Tyree T Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint There's has not been one member from the Rush card's corporate office team or call center reach out to meOn Saturday October 17, I went online to check the account balance and se if the funds were availableAt the time I logged in the funds were not availableI attempted to use the card on Sunday, October 18, for a transaction and it declinedOn October 19, 2015, I was unable to log in and check the account balance onlineEvery time I try to log in, an error message pops upThe error message says error on the user nameI thought maybe I entered the wrong password in so I clicked the forgot password tabWhen it prompted for me to enter the three digit code on the back of my card, the computer did recognize my cardWhich lead me to believe that there was some other issues with Rush cardI do not know if this was related with Rush card allegedly performing updates to their websiteSince this alleged update, I and apparently many any more Rush card customers have experience similar problemsRush card is not protecting the personal information of it's customers, not protecting their customer's funds and making sure that its available as outlined in their card agreement, and not providing proper maintenance and support as paid in each customer's fee to Rush cardRush card has so many complaints against them it's unbelievableIf you [redacted] the name of the company, a series of complaints come up from a numerous of site [redacted] , [redacted] , [redacted] , [redacted] news, and [redacted] news to name just a fewOn all the sites, people are complaining that can not access their from their Rush card accountsRush card is holding customer's money and causing thousands of people financial grief Rush card shouldn't charge their customers fees, because they're not properly securing their customer's information or protecting themIn April 2015, Rush card and it's representatives blamed me for my account becoming depleted of fundsActually Rush card was hacked and my account was depleted of all my fundsThe only way Rush card even knew was when I used my ATM in one city, a fraudulent transaction occur in another city, and another fraudulent occur another stateRush card sent out a text alert stating that they locked my accountI called to get more information about what has occurred and was on the phone for hoursWhile on the phone with Rush card, another fraudulent transaction occurred in another State while the account was suppose to be lockedNearly every Rush card representative and Rush card supervisor I spoke with was rude and disrespectful toAs a result of this breach, I unable to pay my billsI had $in total late fees from my bills and Rush card was so cold and insensitive about the matterThe manager I spoke said no we can't help youWhat made worse was I just got paidI could even buy diapers for my baby or put food on the table for my familyIn Rush card was also not helpful during the Target breachThey cancelled my card and did not even tell meI found out when I was out having dinner at Denny'sI went to use my rush card to pay for our meal and it declinedI asked them to try again, because it was money on the cardThe transaction declined againI logged into my Rush card account and checked the balance, just be safeMy money was thereI couldn't understand why it was decliningThe restaurant manager assumed it was going to be a problem collecting payment for the meal and services, decide to call the police n meI was so embarrassed about what happenedLucky I had some money in my car to pay for the foodAfter leaving the restaurant, I called Rush card to find out what took placeThe Rush card representative was unprofessional, insensitive and did not care what just happenedI asked for a supervisor, because I can't get over the experience I am havingThe supervisor informs me that Rush card sent me out a replacement card due to the Target BreachI asked the supervisor to let me know where did Rush card send the card to? The supervisor wants to now verify my informationHow interesting that you want to now verify my informationAfter verifying my information, the supervisor informs me that they mailed the replacement card to an incorrect addressWhat made the situation even worse was that the address was not the address listed with Rush cardSome random person had a card with my name on itThe supervisor then informs me that its that big of a deal and I probably deserve to have the police called on meI could not believe that this person just said to meRush card treats people poorly, because Rush card's directs their market toward people who have no other options in bankingRush card has some many complaints against themRush card stated they're having problems, but Rush card is not getting their customer's access to their accountsRush card needs to be ashamed of themselves for night fighting to protect their customers and their customer's moneyRush card corporate has yet to reach out to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My account is still not corrected I do not have access to my Rush Goals nor am I able to transfer funds I need for Rush to fix my account so that I may access my $in my Rush Goals savings account asap Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The reason I don't accept their response is cause as you can see in one of the attachments my balance clearly says 6,when I checked my account there was only 3,dollars in my accountThen as you can see in the other attachment three card to card transfers were made to my girlfriend Connie B.' s cardI didn't authorize this transfer and neither did ConnieWe contacted rushcard by phone at 1-866-RUSHCARD on Friday October 30, we were on the phone with them over 3hours and bounced around from one person to another and nothing was resolvedThis is why I don't accept their replyI just want my money put back onto my card Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I received phone calls last week and each agent states they are still working to credit my account the $that has been missing from my Rush Goals since the outage The information they are providing stating that I have access to my funds is inaccurate I need them to return my $to my account as soon as possible as this has caused a major hardship with myself and my family I have attached a snap shot of my rush goal account that shows a $balance of the $that was supposed to be in there Regards, [redacted] ***

"Calibri Revdex.com Attn: Tina Geers W Seventh St, Suite Cincinnati, Ohio RE: Case [redacted] April 10, We received [redacted] complaint regarding the unauthorized transaction and the level of customer service received RushCard logs all customer contact and activity associated with financial cards I have reviewed [redacted] account and I do see that [redacted] contacted out customer service department on 3/31/to alert us of an unauthorized card to card transfer that was completed on 3/27/The agent did not follow the correct process of transferring [redacted] to the dispute team to start the investigation of this transactionInstead, the agent informed [redacted] that she would send the information over to corporate to reverse the card to card transfer and blocked [redacted] recently issued card Since no dispute was filed for the card to card transfer, a member of our corporate office team reached out to [redacted] and was informed that he authorized the transfer, and the card was unblocked on 4/9/I sincerely apologize for any inconvenience this has caused Mr CarterWe have requested all calls that occurred on [redacted] account be pulled so proper coaching and disciplinary action can be completed We appreciate [redacted] feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

October 5, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on October 5, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she has not received a $credit that she was promised for the [redacted] promotion [redacted] also states that the promotion was misleading On October 5, a corporate customer service representative contacted [redacted] to educate her on the promotion qualifications and to advise that the promotional credit would be applied to her account in days We appreciate [redacted] feedbackOur goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I received the dollar credit but however that's not enough to make up for the losses that I had doing your black out either you all compensate a LARGER credit or I will go ahead and send my paperwork to the law firm for this lawsuitIts ridiculous how you all try and cover it up with a twenty dollar creditThat won't do anything for me and the CEO doesn't care anything about these customers I will see to it that justice is served if you all can't do better than a twenty dollar creditI lost so much in a little amount of time and still suffering Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This response doesn't answer my questions, I need something personalized for my situationI need answersThank you Regards, [redacted] ***

October 19, VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Revdex.com® (“Revdex.com”) received from [redacted] , on September 11, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources Per the rebuttal [redacted] sent on October 13, stating he still has not gotten the difference in his balance owed of $On October 19, a Corporate Customer Service Specialist attempted to contact [redacted] to offer him an express cash in the amount of $109.17, the difference in his deposit that posted on August 31, for $ We apologize for the delay in resolving [redacted] concern We appreciate [redacted] situation and understand the stress identity theft can cause Sincerely, Kathy R Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Federal Express has delivered to [redacted] - and there is someone on the property at all times - the main gate is kept locked - however, if Federal Express had honk or had called me at [redacted] - this might have been a no issue - Rush NEVER bother to give me a tracking # and there was no notice that Federal Express left - this could have been all handled much better without all this hassle Regards, [redacted]

The Revdex.com [redacted] >RE: Case [redacted] October 2, We received Ms ***’s complaint regarding the level of customer service received RushCard logs all customer contact and activity associated with financial cards I sincerely apologize for the inconvenience Ms [redacted] is experiencing with our call center and customer serviceMs [redacted] will not be reimbursed for any membership fees If Ms [redacted] would like to close her account we can certainly assist her with doing so We appreciate Ms***’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

Revdex.com: The issue has been resolved The funds were released on :10/21/ I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

March 8, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: Complaint date: March 1, To Whom It May Concern: This letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information [redacted] complaint contends that she would like a refund for an error allegation dispute for a transaction in the amount of $that was made on September 11, On October 7, [redacted] contacted RushCard customer service to file an error allegation dispute On December 8, 2015, [redacted] error allegation dispute was determined to be deniedBased on the disputes department investigation in conclusion, no error was found regarding [redacted] dispute A letter was sent to [redacted] indicating the resolution of the disputeOn March 4, 2016, a corporate customer service specialist attempted to contact [redacted] to discuss the resolution If [redacted] does not agree with the outcome of the dispute, a rebuttal letter may be sent to reopen the denied error allegation dispute [redacted] will need to fax the rebuttal letter and any additional documentation to the disputes department at ###-###-####We encourage [redacted] to work with the merchant to resolve any issues regarding products or services renderedRushCard has determined that the transaction was completed as requested We appreciate [redacted] feedbackOur goal is to provide financial convenience and security supported by efficient dispute process We research each claim we receive and make final judgment based on cardholder agreement and merchant input when possible RushCard Corporate Customer Service

The Revdex.com [redacted] RE: Case Number [redacted] October 1, We received Mr [redacted] ’s complaint regarding the transactions being put on hold and the level of customer service receivedRushCard logs all customer contact and activity associated with financial cards An agent from RushCard Corporate Office spoke to Mr [redacted] and apologized for his experience with customer serviceThe calls have been monitored by Corporate and we found no evidence of the representative releasing the callsAs reviewing the calls Mr [redacted] was educated properly on the expiration date of the gas hold by RushCard agentsWe apologize for the inconvenience that this may have caused We appreciate Mr [redacted] ’s feedback and his membership with us here at RushCard Regards, Tyree Turner Customer Service Specialist

September 2nd,VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: 08/24/2016To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On August 14th,2016, [redacted] contacted UniRush to file a dispute for multiple transactions that occurred on August 13th,totaling $ [redacted] told our dispute agent, she was in [redacted] when she found out about the fraud chargesShe said her card was in her possession the entire timeUniRush blocked fraud card, and a new card was issued to [redacted] She was advised to sign the dispute form and send it back to UniRushOn August 15th, [redacted] claim was denied due to no invalid pin attempts.On August 24th, the case was over turned, and credit totaling $was issued We appreciate [redacted] feedback regarding this matter, and the opportunity will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service