Unirush Financial Services

I've been a customer since the beginning, I've never experienced anything like this beforeI can't access my online account, can't get anyone on the phone and can't access my fundsI would just like some kind of explanation, an excuse or anythingThe silence is so not fair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Again for the 3rd time now , Rush card is lying they are sending the Same letter and you guys are just forwarding it to meWhere are the dates I asked for I just want my money back please call me directly I'm Starting to think you guys are joining with be not even reading my replies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] My issue is I never called to file a disputeI called to find out some steps I could do just in case I wasn't able to contact I tunesThe rep to it upon himself to block the card when I made it very clear that didn't need to happen In regards to me receiving my cardI was never told I had to sign for the card or I would've made it known my name isn't on the machine to buzz people inMy name is on the mailboxFurthermore I was home all day also spoke to a rep that morning to told me my card wouldn't be getting to me now until 12/29/due to the weatherI didn't find out till yesterday early morning to just make sure it'll be here to just find out it came Friday and I wasn't able to sign for it because I didn't even know it was coming or needed signatureSome of these reps have been rude along with supervisorsNow I've had to come out of money I already don't have to have my money sent to meListen to the customers a little more and this wouldn't have happenedI clearly stated my card didn't need to be blockedHave better communication with you customersI've read a lot of complaints to see my chance of getting this resolved in a timely mannerFrom what I can see this is happening way to oftenYou all should've come up with better solutions for your company by now Regards, [redacted] ***

On [redacted] complaint, she states she purchased a hoverboard for her daughter for Christmas but found out the company selling the hoveboards is a scamShe said she contacted RushCard to get a refund and was told temporary credit would post in days and the investigation process could take up to daysShe said after being transferred to the Dispute Department, she was told she was misinformed and that the credit could take up to days to be issued On December 4th, 2016, RushCard received [redacted] dispute for a transaction with [redacted] for $ We listened to the call and reviewed our records, and [redacted] has informed her by dispute agent the dispute could take up to days to get credit On December 06, 2016, RushCard processed a chargeback on behalf of [redacted] Merchant has until January 21st, to respond to chargeback [redacted] will hear from RushCard after January 21st, 2016, by April 3rd We apologize for any confusion this may have caused [redacted] Regards,

On May, 30th, 2016, [redacted] contacted UniRush to file a dispute on a transaction from ABC Workout Anytime, on May 27th, [redacted] claimed the transaction was unauthorizedOn June 4th, Unirush issued a new card to [redacted] and also explained to get the provisional credit she would need to send back the affidavit UniRush sent her with her signature within the first ten business days of the dispute [redacted] never sent an affidavit to UniRush; however, Unirush preceded with the investigation by using [redacted] resources in the effort to recover the fundsOn July 30th, 2016, UniRush issued the credit to [redacted] RushCard account of $and permanently closed the dispute case We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter

Better Business Bureau W Seventh St Suite Cincinnati Ohio RE: Case [redacted] April 3, We received [redacted] complaint regarding the outcome of her dispute and the level of customer service received RushCard logs all customer contact and activity associated with financial cards Per response, all RushCard disputes are handled through our dedicated dispute teamAfter investigating the dispute [redacted] claim was denied due to no pin failed attempts with the merchant, therefore no error was foundWe understand [redacted] concern with the outcome of her dispute and we are unable to credit the account [redacted] will have to wait to receive the letter explaining the denial [redacted] can file a dispute for the outcome of the claim by following the instructions on the letter receivedWe sincerely apologize for any inconvenience this has caused We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

..September 2nd, VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted] *** Complaint number: [redacted] class="Apple-tab-span" Complaint date: 08/23/To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On August 19th, 2016, [redacted] contacted UniRush to file an unauthorized claim on a transaction that occurred on February 08th, [redacted] stated her card was in her possession, and she did not authorize merchant to debit her account [redacted] was advised to sign the dispute form sent to her email address and sent back to UniRush by the 10th business day to qualify for provision credit.On August 22nd, [redacted] claim was denied due to no error foundPer Regulation E discrepancies in the account are to be communicated to the issuing back within from transaction date [redacted] failed to do soWe appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service

August 22, VIA ONLINE SUBMISSION: Revdex.com E4th STECincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: August 19, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she cancelled a [redacted] transaction in which she had to pick up the merchandise from a local store [redacted] also states that she was told by RushCard to send in a fax authorization to release the pending transaction [redacted] would like the pending hold to be released on her account today On August 19, [redacted] contacted RushCard corporate customer service and was advised that the transaction from [redacted] in the amount of $cannot be released The pending hold for $will be automatically released in daysA merchant hold release letter is not needed on the RushCard account, as we do not release [redacted] transactions We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I called in either April 24th or 25th to report my card lostOne of the days they were down due to "maintenance" for two hours but it ended up being the entire daySo the next day I called and reported it lostNow someone did call me this morning but I've been calling and getting hung up on since! Also this wasn't what I was asked of in the beginning I was asked for proof of address and ID I submitted that, then I got someone telling me I need my Social security card which isn't a problem! Their inconsistent with what they ask of me as well as what I asked of themI can be reach at ###-###-#### due to me being at workI have yet to reach the person who contacted me earlier Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint As of 10-19-15, I spoke with a RushCard repI was told, the system is still not workingThere is nothing the can do for meI was told I was being transferred to a specialist to try to help meI was told the same thing as beforeThe system is not functioning properly, and they did not know when I would have access to my funds The person continued to say how sorry she was, and that she knew I needed access to my money, but we cannot give you a specific time frame the system will be workingI stated, I have a $balance that was taken off of my current RushCard and place on my RushCard that expired almost months ago, and I needed it place on my active cardI was told, the card would have to be reactivated again, but the system is not functioning, so there's nothing to be done, and that they would send me an email, to contact me when the system was up and working againIt will be one week I have been without access to my funds Regards, [redacted]

On June 17th, [redacted] contacted UniRush to file a dispute for two unauthorized payments made to [redacted] ***, posted June 17th, [redacted] hung up the phone before the dispute agent was able to gather any additional informationUniRush blocked the compromised card and issued a replacement card and sent it to the address on file [redacted] called a few minutes later and spoke with a different agentAgent advised her to signed the dispute form, and either sends it by mail, fax or uploaded it to her online account On June 27th, 2016, UniRush used its resources via [redacted] to file a chargebackOn July 10th, 2016, UniRush concluded no error occurredMerchant provided documents showing merchandise was delivered at [redacted] address, [redacted] ***Also, [redacted] had made four payments to the merchant in the past We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter Regards,

July 22, VIA ONLINE SUBMISSION: Better Business Bureau® W Seventh St Suite Cincinnati Ohio Re: Case # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Case No [redacted] , which the Better Business Bureau® (“Revdex.com”) received from [redacted] ***, on July 9, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that RushCard denied her unauthorized transaction dispute in the amount of $ [redacted] also experienced substandard customer service when contacting RushCard Customer Service On July 2, [redacted] filed an unauthorized transaction dispute regarding a $ charge on her account On July 2, 2015, the RushCard dispute team received a signed unauthorized transaction dispute form from [redacted] ***On July 8, 2015, [redacted] unauthorized transaction dispute was denied due to no error occurredOn July 15, [redacted] contacted RushCard Corporate and was advised of the rebuttal letter process to reopen the denied unauthorized transaction dispute [redacted] has faxed the rebuttal letter and any additional documentation to the disputes department and will take up to days for the claim to be reopened [redacted] contacted Corporate on July 16, and was advised that her documents were received and are currently under review We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service Tyree T Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It has not been resolved Regards, [redacted] ***

Revdex.com W Seventh Street, Suite Cincinnati, Ohio RE: Case [redacted] April 1, We received [redacted] complaint regarding her account and the level of customer service received RushCard logs all customer contact and activity associated with financial cards With the information provided we have had a difficult time locating [redacted] in our system [redacted] may have a RushCard Live account which is handled through [redacted] [redacted] customer service handles all inquiries and issues related to RushCard LiveBelow I’ve supplied RushCard Live’s customer service number as well as the website We apologize for the confusion and frustration this may have caused RushCard Live contact information: Customer Service line: ###-###-#### Website: www.rushcardlive.com We appreciate [redacted] feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer to avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

July 13, VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint ID: [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No [redacted] which the Revdex.com® (“Revdex.com”) received from [redacted] on July 12, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint contends that he attempted to load cash of $via [redacted] onto his RushCard account on June 8, [redacted] states that the cash load was not credited to his RushCard account [redacted] would like for the cash load to be credited to his RushCard account We have researched the customer’s account and have not located any pending cash loadsOn July 13, a corporate customer service specialist attempted to contact [redacted] to advise him of this, and that he will need to contact [redacted] to resolve his missing cash load concern We appreciate [redacted] feedback and sincerely apologize for the inconvenience this has caused Regards, RushCard Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still do not have access to my funds, my ATM card is denied which is extremely embarrassing, I have a child to feed, bills to pay, and two weeks without cash is unacceptable I had a $bill pay to [redacted] on October 9th deducted from my account which never got to them and this was before the October 12th debacle, there is no reason it should take close to weeks to correct these issuesThey are offering $as compensation when I have received $in late fees from my credit card companies? they don't care that Rush Card is having technical issues! There are people really suffering because of this an $is nothing and is a joke, attached is my account history showing the wrong card number, a transfer to rush goals which has over $in it which I can not access or see, as well as the $bill pay that never got to [redacted] *** Regards, [redacted]

The Revdex.com [redacted] ***Cincinnati Ohio [redacted] RE: Case [redacted] February 17, We received Mr***’s complaint regarding his dispute and the level of customer service received due to his card being blocked RushCard logs all customer contact and activity associated with financial cards ATM cash advance and pin based transactions does not qualify for the Zero Liability through ***Per ***’s terms and conditions the cardholder must notify their financial institution immediately for any unauthorized useAll Rush Card disputes are handled through our dedicated dispute team and are worked in the order that they are receivedAfter investigating the dispute they have denied Mr***’s claim on 2/4/We completely understand Mr [redacted] concern with the outcome of his dispute and is unable to credit the accountMr [redacted] should have received a letter explaining the denial and can file a dispute for the outcome of the claim by following the instructions on the letter receivedWe sincerely apologize for any inconvenience this has caused We appreciate Mr***’s feedbackThese types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer to avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

November 13, 2015VIA ONLINE SUBMISSION:Better Business Bureau® W Seventh St Suite 1600Cincinnati Ohio 45202Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern:This letter is in response to the attached complaint, Complaint No [redacted] , which the Better Business Bureau® (“Revdex.com”) received from [redacted] Singleton, on November 4, UniRush, LLC d/b/a RushCard takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she did not receive her $to her RushCard account for the ref a friend program [redacted] also stated that she would like to be compensated for the ref a friend program.On September 10, 2015, [redacted] applied for a RushCard with using a referral code [redacted] at the time of the application On November 10, 2015, [redacted] contacted RushCard customer service and was advised that her card needed to be activated in order to receive the Ref a Friend CreditOn November 13, 2015, [redacted] s account was credited $for the Ref a Friend ProgramWe appreciate [redacted] feedbackOur goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service Tyree T.Corporate Customer Service

Revdex.com W Seventh St Suite Cincinnati OH RE: Case [redacted] April 28, We received [redacted] complaint regarding access to her blocked account and the level of customer service received RushCard logs all customer contact and activity associated with financial cards RushCard’s standard operating procedures require that we monitor our customer accounts for compliance, suspicious activity, account take over, fraudulent activity and to protect the integrity of RushCard as a business and our customer accounts I understand the concern [redacted] has regarding her RushCard being blockedAfter running routine exception reports [redacted] ***’s account sent a red flag to our validation department for review This account has been permanently closed by CorporateIn order to release the remaining funds on the account we have asked [redacted] to supply us with documents and proof of address that need to be verified [redacted] has sent in her driver’s license and social security card but we are still in need of her proof of addressWe ask proof of address to be dated within the last daysI’ve listed acceptable forms to be validated VALID PROOF OF ADDRESS Utility bill (gas, electric, water, etc.) Phone bill Paycheck stub Benefits letter (child support, food stamps/assistance) Insurance bill (car, house/renters) We apologize for the inconvenience and frustration this has caused [redacted] *** We appreciate [redacted] feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist

The Revdex.com size="3"> W Seventh St, Suite Cincinnati Ohio 45202- Complaint ID [redacted] April 8, We received [redacted] complaint regarding access to her funds and the level of customer service received RushCard logs all customer contact and activity associated with financial cards On 2/21/ [redacted] contacted RushCard regarding and unauthorized transaction on her RushCard accountDue to the account possibly being compromised, a new card had to be issued out to [redacted] while waiting for the dispute to be filedThe card was sent the same day to the address on the account on 2/21/There is no tracking of card sent regular mail so, unfortunately we are unable to tell what happened during the transit of that card On 3/17/ [redacted] called regarding not receiving her RushCard after the allotted timeframe of 7-business daysDue to recent account updates, [redacted] was ran through [redacted] , a series of questions pulled from public record, in order to issue a new card to [redacted] via the expedited processA card was issued to [redacted] on 3/17/with fee waived and was activated by her on 3/19/ We appreciate [redacted] feedback These types of issues go directly against our mission of access and inclusion for everyone and we look to be clearer and avoid similar problems for all of our customers Regards, [redacted] Customer Service Specialist