Unirush Financial Services

Revdex.com
W Seventh St Suite
Cincinnati Ohio
Re: *** *** ***
April 20,
We received *** *** complaint regarding access to her
funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
On 2/10/*** *** filed a dispute for a transaction of $
from *** that was made on her account
All RushCard disputes are handled through our dedicated dispute team and are worked
in the order that they are receivedI am showing we received the
written dispute form back from *** *** on 2/13/*** *** have spoken with multiple
representatives regarding the status of her dispute and was advised that she
does not qualify for a provisional credit and will need to allow to days
for the dispute team to investigate the claim*** *** explained to our call
center agents that a refund was sent by the merchant on 2/19/and she had
not received the credit on her accountAfter further investigation by the
dispute team, on 4/21/the credit has been applied to *** *** account and
her claim has been closedA final letter has been sent to *** *** regarding
the outcome of the disputeWe apologize for the inconvenience and the frustration
this has caused
We appreciate *** *** feedbackThese types of issues go
directly against our mission of access and inclusion for everyone and we look
to be clearer and avoid similar problems for all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The matter and explanation regarding the PROVISIONAL CREDIT is of the most important concern. ONLY CONCERN. I need an written letter explaining why the account was not PROVISIONED. This issue has caused a severe hardship and answers are needed to prevent it from happening to more customers. I have been communicating with other members that are going through the same problem.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
A copy of my driver's license, a letter from the *** D.O.Lstating that it is against the law for me to send in my CDL L I cense, copy of Social Security Card and my *** Cable bill dated 5/1/was issued to this companyI am not sure why this company is refusing to cancel my account and issue a check for the amount my employer deposited to this account on 4/22/The only reason I can see that they are refusing to send me my money is so they can continue to steal my money and charge me the monthly feeI am tired of fighting with this company over money that is mineI am tired of this company stealing my money
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Thank you for all of your helpI spoke with Rushard today in regards to missing a payment in the amount of $200.00.Are you able to assist me with finding out where this payment is? According to my account it should have been issued on 6/16/Regards,
*** ***

I'm very upset with rush because of they where to look at my banking pattern they know the only transfer money is when I get my refund from school and if they listen to the tapes they told me the put my money back by Septemberall the have to do is listen to the tapes
You will here them assuring me the would give Mr money back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Recently I filed a dispute because the ATM didn't dispense my withdrawal request of $but the money was taken out my account (dispute in process) than I had an issue with *** mobile who charge my rush card twice on May for $and $the $was an over chargedI contacted *** Mobile who insisted that they didn't charge my card an extra $and I was given th he run around so I than disputed it with rush card ( which if I was over charged I should file a dispute) well rush card has close my account ( never gave me a reason to why) and I been a loyal customer for yearsI have money in my account that I need to useThis has been an inconvenience and I will take legal action for my account being falsely closed for no reasonI received a credit from *** mobile for $and rush card stole that MoneyRush card has fraudulently closed my account and reversed my ATM dispute because I filed a Revdex.com complaint(My account was closed and provisional credit reverse the day after I filed Revdex.com complaint)
I want my account reopened and my put back in my account
And noone ever reached out yo me from rush card
Regards,
*** ***

Revdex.com
* * *** ** *** ***
"line-height:150%">*** ** ***
RE: Case *** *** ***
February 11,
We
received Ms***’s complaint regarding the availability of funds and the
level of customer service received.
RushCard logs all customer contact and activity associated with
financial cards
The
direct deposit in question was received by RushCard with a pay date of 2/2/
Since the direct deposit was over our card load limit of $*** additional
documentation was required from Ms*** of her driver’s license or state
identification card, social security card, and letter from the remitter
validating the deposit amount as well as the address on the accountI am
showing that we received non-sufficient documents from Ms*** on 12/23/
and 2/2/Ms*** was advised to send in proper documentation and once
received they would be forwarded to the corporate office for reviewOn
2/9/we received all documentation that was requested from Ms*** and
they were forwarded over to corporateThe process of validating documents can
take 24-business hours to be reviewed and because of the very large dollar
amount additional validation had to be completed prior to posting the fundsDocuments
were reviewed and the direct deposit was posted to Ms***’s account on
2/10/Compensation will not be provided on Ms***’s accountI do
assure Ms*** that all calls will be reviewed and the agents involved will receive the appropriate feedback and coaching
if necessaryWe sincerely apologize for any inconvenience and frustration this has caused Ms***.
We
appreciate Ms***’s feedback.
These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
After speaking to Bancorp they advised they only do the investigation they are not the one's who is to approve a provisional credit as that would have to come from RushcardOnce Rushcard approve the provisional credit they advise Bancorp who then process the creditI was also advised that provisional credits are not always approved and if approved full amount could not be given
I am just wanting my funds because this is the 3rd time this has happened too me since I have been with Rushcard on different accountsI want my funds this is hindering me from paying my bills and different information is given every time I speak to different reps
Please advise when I can expect my funds back into my accountYou are not answering the most important question
Regards,
*** ***

The Revdex.com
0pt;">W Seventh St, Suite
Cincinnati Ohio 45202-
RE: Complaint ID *** *** ***
April
8,
We
received *** *** complaint regarding the time in which it took to post
her direct deposit and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards
I
have reviewed *** *** account and I am showing the direct deposit in
question was received with a pay date of 3/19/We requested additional
documentation from *** *** in order to validate her account and her deposit
due to the large amount of the depositRushCard has a load limit of $2,
for government benefits, as explained in the cardholder agreementWe may
accept larger deposits once proper verification is received and validated
I
am showing *** *** did upload documents into us on 3/19/as instructed
by the representative she spoke withThe same representative did send the
information to the corporate office in attempt to have us accept the documents
providedUnfortunately, we do not accept screenshot of online accounts for
deposit verification*** *** was advised that an awards letter was
required to validate the address on the account as well as the amount of the
depositThis was completed by *** *** on 3/26/at 5:pm EST, but
the deposit was already returned the same day at 4:pm EST due to only being
able to hold deposits for daysI sincerely apologize for any inconvenience
this has caused *** ***We have pulled and are reviewing the calls associated
to *** *** account to review for quality assuranceWe will not be
compensating *** *** for the return of her direct deposit due to the
information that was sent by her are not valid documentsShe was also advised
of the information required, but the representative was hoping to resolve the
issue
We
appreciate *** *** feedback.
These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Escalation
Agent

The Revdex.com
* * *** ** *** ***
*** *** ***September 25,
RE: Case *** *** ***
We received Ms***’s complaint
regarding access to her
funds and the level of customer service received due to her card being
blocked. RushCard logs all customer
contact and activity associated with financial cards
I have reviewed Ms***’s account and I am showing the
direct deposit was received with a pay date of 6/26/for her tax returnWe
requested additional documentation from Ms*** in order to validate her
account and her deposit because of the limited activity on the RushCardPer
process and procedure we are requesting to send an indemnity letter, we will
send a check to the remitter or send in documents for ID and direct deposit
verification to unblock the cardWe understand the frustration and
inconvenience this may cause but this is not only to protect the identity of
our customers but also the integrity of RushCard as a businessAs soon as we
receive the documentation requested and required we will be able to validate
the documentation and get Ms***’s card unblocked
We appreciate Ms***’s feedback and her membership with
us here at RushCardThese types of issues go directly against our mission of
access and inclusion for everyone and we look to be clearer to avoid similar
problems for all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept their response, because it didn't help that I had to wait xdays to have money in my pocketsIt didn't help that they made the mistake, where I had to pay my bills xdays later, when a couple of them was already late, where you have to pay moreIt doesn't matter if they've stated that they waived a $**/fee, $** fee for what? I'm hoping it wasn't for forwarding me an "Express Card", because they should haveThey made the mistake of blocking both of my cards where I had no money available. What they did and put me through, they should be giving me a $** creditSo until receive a formal, legitimate apology, I do not accept their response
Thank You
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Yes they gave me the credit on the date stated but it was after the fact I had no lights and an eviction process was startedThey didnt care that I was going through what I went throughIt was there fault there system was down for over weeksThey are very rude and sent generated messages that had nothing to do with my emails advising me to call customer service which there system was down so that didnt do anythingThey didnt give me credit for the fees I incurred
Regards,
*** ***

the company corrected the problem. thank you
arial, sans-serif">the company corrected the problem.
thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am a little confused about the situationI originally stated that I understood the hold from the very beginningNow you put all of your effort into answering a question that I never askedI wanted to know about the Phone call being disconnected and no one ever contacting me backThis is a terrible way to tip toe around a situationI would like compensation for my time for even having to escalate this matter this farWhen I spoke with someone in corporate, she advised that she would look into the matter of why the call was disconnected and she would provide feedbackSo are you telling me that this has never been done? WOWgreat way to keep me as a customer, so when I call back to RUSH call center, there's a possibility that this representative has not been coached on the issue, so she potentially can do it to some one else? - This is terribleJust plain terrible that the representative has not been coached after week of a formal complaint put in on her Please determine a reasonable form of compensation to provide me for me even wasting my time putting in this complaintThank you.
Regards,
*** ***

February 24,
normal;">
VIA ONLINE SUBMISSION:
RevDex.com
W Seventh St
Suite
Cincinnati Ohio
Re: Consumer: ***
***
Complaint number: ***
Complaint date: February 18,
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
*** *** complaint contends that she did
not receive funds from the ATM in the amount of $500.00. *** *** states that she would like her
funds of $placed back into her account and to be provided with a courtesy
credit
On
February 18, *** *** filed an error allegation dispute for ATM non
dispense and the dispute form was received by Rushcard on February 19, Per RushCard Cardholder Agreement, the dispute
process can take up to to days to investigateA final letter will be
sent to the address on the account notifying *** *** of the resolution
We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service.
RushCard Corporate
Customer Service

Revdex.com Cincinnati Ohio
*
* *** ** *** ***
Cincinnati Ohio***
RE: Case *** *** ***
January 21,
We received Ms
***’s complaint regarding the availability of her funds and the level of
customer service received. RushCard logs
all customer contact and activity associated with financial cards
The deposit
in question was received by RushCard with a pay date of 1/16/All direct
deposits received must match on several identification criteria before they are
posted to a customer’s account due to the increase in online banking fraud and
to meet *** requirements
Due to name
not matching on the direct deposit, Ms*** was advised that further
verification was required Ms***
was unable to verify the exact amount of deposit which delayed the posting of
depositAfter Ms*** validated the amount of the deposit, it can take up
to 1-business days to post to the accountThe deposit has since been successfully
posted to her account on 1/20/I completely understand the frustration Ms
*** was experiencing since the deposit showed a different last name,
***Ms*** was advise to update her account information with
the remitter to prevent delays in posting her direct depositsWe sincerely
apologize for the delay of the funds and the misinformation that was givenAlso,
we assure Ms*** all of the calls on her account will be pulled so we are
able to coach and train all representatives involved with giving misinformation
We
appreciate Ms***’s feedback and value her membership. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
***
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
This is partial correct I did continue to use my account in fact I am still using my accountThe issue was on when I called on rush card two days after the supposed outage and because I still had $dollar in my account and I needed to take to $to pay my phone bill and the ATM would not let me until days after the outageI called times during this period and I was told rush card was going to do their best to fix it asapI had to pay $disconnection fee per line because I did not pay my phone on time.
I understand mistakes happen but I was told I would be compensated and I chose not to join any of the law suits because I really like rush card and it is a disappointment to see that people that did join the law suits are being compensated I am and have always been a loyal customer and this is just not rightin fact I still cant access my account with my phone app and have called customer support twice about the issue and both times was told they are still working on it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
I have been dealing with rushcard since oct after a purchase of was made to and online virgin hair siteI called them on the 11th to ask if the payment had posted because I never recieved a comformation an it struck a red flag I was told the money was still being held I ask that they freeze the transaction so that it would proccess on the 11th the repersentative tld me she had made a not on my account and that the matter would be taking care of at that time I didnt need to file a dispute because the fuds hadnt been releaseddafter desperatley trying to stay on the phone with somebody to find out and update even after emailing the dispute wasnt file properly till nov I had provided al the email dats and calll times to rushcard explaining the time discrepancy on thee behalf howerver nothing was donetoday is dec,I called and spoke to a superviso bu the of daseyshe told me that I could be waiting and additional 40-days to even get an update on whats going on with my dispute I ask to be transferd to the dispute department and she told me that I could not be transfered because I already filed a dispute so I had to wait until I was contacted and she also stated that she didnt have as many resources to give me vaulbe imformation that only the dispute department would have hadShe stated there was nothing they could do and that she didnt have a update for me as far as my money and my account I have a call that was record when I ask the repesentative to please not allow the transaction to proccess to the vendor and now I have been without a refund and a credit. I want them to refund me my money and put my back in my account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
what about the money I am missing from referrals?? I believe this is the purpose of closing my account in which in my opinion is not farI follow yall instruction for referring someone and I had a list of people and now your telling me that I am not intitle to that money, I feel that that is fraud and you all need to compensate me for my referrals because their is n olegitimate reason for the termination of my account
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I feel like that's an unacceptable response I would like to know exactly where they are in this "investigation" and what steps do they take to investigateIt shouldn't take months I want my money backRegards,
*** ***