Unirush Financial Services

The
Revdex.com
* * *** ** *** ***
"line-height: 200%;">*** *** ***
RE: Complaint ID *** *** ***
November 24,
We received Mr***’s complaint regarding the bill
pay check sent from his RushCard and the level of customer service
received. RushCard logs all customer
contact and activity associated with financial cards
I am showing that Mr*** sent a bill payment on
10/27/of $***RushCard bill payments can take up to 7-business days
to receive the payment via regular mailI do see that Mr*** contacted
RushCard on 11/15/and informed us that the bill payment was not received
and requested for the funds to be reversed back to the accountThe
representative educated the time frame of 1-business days for the Bill Payment
to be reversed back to the accountMr*** called back on 11/21/2014-
11/22/to advise that the Bill Payment has not been credited back to his
accountAfter further review the request was never escalated and RushCard
representatives should have forwarded an email to our corporate office
requesting for stop bill payment to be reversed back to Mr***’s accountI
sincerely apologize for any confusion this has caused and I have reversed the $***
bill payment back onto Mr***’s accountWe do assure Mr*** that proper training
and possible repercussions will be given going forward
We appreciate Mr***’s feedback and we apologize
for the inconvenience this may have caused.
These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.comCincinnati OhioW SeventhSt Suite 1600CincinnatiOhio 45202 RE: *** *** Complaint ID: *** May 6, 2015 We received*** *** complaint regarding the availability of her funds
and the level ofcustomer service received. RushCard logsall customer contact and activity associated with financial cards. After reviewof *** *** account the last deposit received was posted on 4/14/witha pay date of 4/15/After further review I am showing *** *** has a paydate approximately every two weeksRushCard in the process of upgrading ourDirect Deposit feature and transitioning it to ***As part of thistransition we have sent notices to your employer (or the originator of yourdeposit) informing them of your account information.For mostcustomers, your employer will update this information automatically and notrequire you to do anythingYour deposit will continue to be deposited on yourRushCard.However,some employers have different proceduresPlease be advised your employer mayask you to verify your account informationYour employer may also ask you toupdate your direct deposit informationWe are aware that some employers usewebsites to manage employee information and others may require you to submit anew form with your direct deposit information. For your convenience, your direct deposit information is printed below: Bank Routing Number: *** Financial Institution Name: *** Deposit ID/AccountNumber: ***Please have*** *** check with her payroll to validate the routing number and accountnumber her direct deposit was sent to, or see if a paper check was issued to her.We sincerely apologize for the confusion and inconvenience this has causedIf* *** would like to speak with someone in the corporate office regardingmore information, please have her call ###-###-#### and press option 1. Weappreciate *** *** feedback. Thesetypes of issues go directly against our mission of access and inclusion foreveryone and we look to be clearer and avoid similar problems for all of ourcustomers. Regards, ***
***CustomerService Specialist

October 20,
0pt;">
VIA ONLINE SUBMISSION:
RevDex.com
W Seventh St
Suite
Cincinnati Ohio
Re: Consumer: *** ***
Complaint number: ***
Complaint date: October 13,
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through.
We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/
It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance.
We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service.
RushCard Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Yes, it was resolvedThey sent me a new card.
Regards,
*** ***

The RevDex.com
class="RecipientAddress" "line-height: 150%;">* * *** *** *** ***
*** *** ***
Case *** *** ***
October 15,
We received Ms***’ complaint regarding the availability of funds
and the level of customer service received.
RushCard logs all customer contact and activity associated with
financial cards
I understand Ms***’ concern with her $*** *** *** *** ***
loadOn 8/16/this issue was escalated to our Corporate office for further
research and as a result we were unable to locate the *** *** loadSince we
are unable to locate the load Ms***’ will need to refer back to *** *** Customer
Service at *** and file a pin claim regarding the missing loadWe
sincerely apologize for any inconvenience and frustration this has caused Ms
***
We appreciate Ms***’ feedback.
These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint My check I deposited in account October 2nd still not in my account and my previous balance from before October 21st not reflecting in my account now and I also suppose to get a credit of $for depositing a check in my account .no one from customer service reached out to me at all and I've made multiple attempts to reach of *** , *** , and *** no response still This is just poor service I've been a customer since and I will no longer use rushcard services any longer .
Regards,
*** ***

The Revdex.com W Seventh St Suite 1600Cincinnati Ohio 45202-2468 May 5, 2015 RE: Complaint ID: *** *** *** We received *** *** complaint regarding her cardstatus and the
availability of her fundsRushCard logs all customer contactand activity associated with financial cards. After review of *** *** account I am showing her cardwas blocked on 12/11/due to her calling customer service and failingverification that was processed on the accountDocuments were requested from*** *** at the time of the account being blocked, but were never sent bythe cardholderWe are showing a MoneyGram load of $on 4/3/to theblocked account for *** ***Unfortunately, due to the load being a thirdparty load, I cannot redirect the fundsThe load can only be posted to theintended account After further review on the account, I am showing documentswere requested again in April once the load was postedDocuments havebeen received as well as validated; the address on *** *** account hasbeen updatedWe have recently tried to reach out to *** *** to discussfurther action with her RushCard, a voicemail was left on her Mobile Number forthe accountWe will need to validate the RushCard that is in *** ***’possession in order to unblock the cardIn the event *** Chamber does not havethe most recent card, we can get one sent out to the updated address as soon aspossible Please request that *** *** contacts corporate customerservice at, ###-###-#### option to have this resolved as quickly as possible.We sincerely apologize for any inconvenience this has caused *** *** and weappreciate her feedbackThese typesof issues go directly against our mission of access and inclusion for everyoneand we look to be clearer and avoid similar problems for all of our customers. Regards, *** ***Customer Service SpecialistTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
The disrespect and lack of customer service exhibited by this company's representatives is appalling and alarmingI have been calling since October to resolve issues with my account transaction since the formal dispute processed and am disgusted with the experienceThe Credit Card transaction dispute of $has been resolved and resurned to my accountHowever, prior to this dispute I submitted an ACH Debit of for my housing company *** *** *** on October 12thThe funds did not withdraw from my account until October 27thHowever *** *** *** already recieved an NSF returned payment fromt hier bank processor in regards to this transactionSubquently, I am being charged this fee and late fees for a payment that was made on timeThe amount nof still has not found its way to the merchant nor back into my account to this day! I have called almost every week only to be transferred, misunderstood, and ultimately hung up on by representatives pretending to place me hold while reviewing the accountSpeaking with a supervisor was equally frustrating as he expressed how notes placed on my account were not being stamped by representaives I spoke withTheres no accountability with this companyAn Error dispute form was sent ot to me via emaol supposedly on Dec 10th and I have yet to receive it, despite the day turn around time expressedI find this to be completely unacceptable and an utter disregard for your customers. What ever forms or documents that need to be sent to me so that I can submit all proof and reports of this issue needs to be made available to me personally immediately! needs to be returned to my account immediately so that I can make my payment directly and avoid homelessness$NSF charged to me by merchant for returned payment on finds that were clearly in my account, needs to be returned to my account balance imemdiately$late fees charged by merchant due to non reciept of funds as a result of your company's negligence and system errors, also needs to be reimbursedThis issue is very time sensitive now that I have been dealing with it for over monthsI NEED RESOLUTION TO ALL FACTORS PRESENTED WITHIN THE NEXT CALENDAR DAYS by December 30th!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Now I was advised to wait hrs I honestly don't think that unirush never sent out a bill pay because I've would of been received it also this is s company they don't keep sending out checks like that it's only obvious they never sent anything out unirush are liars and I still haven't received my express cashNow unirush claims that they are going to send my refund via Express Cash I still haven't received no reference number they are liars and now I've contacted my lawyer to look in too this matter I can't receive anything that they didn't send out they are liars
I've contacted customer service at unirush now they are advertising me to wait to transfer the fundsI waited long enoughI don't believe that you guys never sent me out a refund check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
To this day on October 28th, I still do not have the money in my accountRush card will not respond to my emails, mail through *** or ***They will sometimes answer the phone and other times the system just rejects the phone callI have had several successful phone call attempts however every agent that I speak with tells me that I have to wait for a text saying that my account is up and running correctlyI have not received such text and my account online or on the automated system or their atms does not reflect my proper balanceThis company promises that my money is safe with them yet they can not tell me anything that is going on with my accountThey say that they are locked out of it

12pt;">
To Whom It May Concern:
This letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information.
On June 23rd, 2016, *** *** contacted UniRush to file an unauthorized dispute claim*** *** stated her card was used at an ATM in a town hours away from her while she was at work and her card in her possessionBased on our investigation, we concluded no error occurredThe disputed transaction was processed using the pin numberThere were no pin changes and no failed attempts
We appreciate *** *** feedback regarding this matter, the opportunity this will provide for us to improve upon this letter
RushCard Corporate Customer Service

I greatly appreciate the rapid response from your Revdex.com in
CincinnatiI have by the way recieved my direct deposit rush card services has not satisfied me as a customerThey have been less than average and having me wait almost hours on hold is unacceptableYou the Revdex.com can close this case because im transferring my deposit elswhere these companies have to much money and power close this case im sure I will not get anywhere by following through noone has called me with a reasonable explanation as to how and why this has happened to meWith regards *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I accrued fees that I need to be reimbursed for.
Regards,
*** ***

Good morning, there is no additional or updated information for this caseHer account was permanently closed on 6/16/and we have tried to speak with *** *** multiple times regarding the outcome of her dispute but she would hang up the phone
Thank you,
UniRush, LLC Tyree T., Customer Service Specialist

October 31,
2015VIA ONLINE
SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: *** *** Complaint number: *** Complaint date: October 24, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on deposit
at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Rush card call me today and they release my money thank you very much for your support God bless you
Regards,
*** ***

RevDex.com
W Seventh St Suite
class="MsoNormal">Cincinnati
Ohio
RE: Case *** *** ***
December 30,
We
received Ms***’s complaint regarding the access of her funds and the level
of customer service receivedRushCard logs all customer contact and activity
associated with financial cards
We completely understand Ms***’s concern
regarding the block on her accountWe are showing that a dispute was filed on 12/23/
for an unauthorized transaction that was made on Ms***’s accountAll RushCard disputes are handled
through our dedicated dispute team and are worked in the order that they are receivedMs*** spoke to multiple representatives in our corporate
office and was educated that the card had to be replaced to prevent any other unauthorized
chargesAs a courtesy we processed an expedited card with waiving the $** card
fee for Ms***The expedited card was shipped 12/23/and it takes 1-
business days to receiveDue to the holiday on 12/25/2014, Ms***’s card
was delivered via *** on 12/26/but no one was able to sign for the card,
therefore the card was returnedRushCard has proper guidelines in place to secure
the account of our cardholders and to prevent fraudulent activity We sincerely apologize for any inconvenience
and the frustration this may have caused Ms***
We
appreciate Ms***’s feedbackThese types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer
Service Specialist

Revdex.comW Seventh St Suite 1600Cincinnati Ohio 45202 Re: *** *** *** May 6, 2015 We received *** *** complaintregarding access to her funds and the level of customer service received. Rush
Card logs all customer contact andactivity associated with financial cards.On 5/4/*** *** contactedRushCard customer service to notify us of multiple unauthorized transactions onher RushCard account*** *** stated the representative she spoke with wasextremely rude and we are working on pulling the calls so proper coaching andconsequences can be given to the representative*** *** did not filed thedispute on this contact, she called the next day to complete the disputeprocessAll RushCard disputes are handled through our dedicated dispute teamand areworked in the order that they are receivedA dispute form was emailedto *** *** and she returned the written confirmation the same day, 5/5/2015.Since *** *** does qualify fora provisional credit, this will be issued 5/19/The dispute can take up todays to be resolved, but in the meantime a provisional credit will be issuedto *** ***Afterinvestigating the dispute, *** *** will be sent a letter informing her ofthe outcome of her dispute claim that she has filedDue to the inconvenienceexperiences by *** ***, I have personally spoken with her to discuss theexpedited card that was sent to her, as well as waive the $fee for thiscardWe apologize for any inconvenience this may have caused *** ***.We appreciate *** ***’feedbackThese types of issues go directly against our mission of access andinclusion for everyone and we look to be clearer and avoid similar problems forall of our customers. Regards, *** ***Customer Service Specialist

RevDex.com
* * *** ** *** ***
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
150%">*** *** ***
RE: Case # *** *** ***
February 16,
We
received Ms***’s complaint regarding access to her funds and the level of
customer service received. RushCard logs
all customer contact and activity associated with financial cards
On
2/1/Ms*** filed a dispute in regards to two unauthorized transactions that
were made at on her accountAll Rush Card
disputes are handled through our dedicated dispute team and are worked
in the order that they are receivedAfter investigating the dispute they have denied Ms
***’s claimWe completely understand Ms*** concern with the outcome of
her dispute and is unable to credit the accountMs*** should receive a
letter explaining the denial and can file a dispute for the outcome of the
claim by following the instructions on the letter receivedWe sincerely
apologize for any inconvenience this has caused
We
appreciate Ms***’s feedbackThese types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and avoid
similar problems for all of our customers
Regards,
*** ***
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I still have not recieved all of my money back on my accountI even had to get a new card
Regards,
*** ***