Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. You still aren't addressing the issueThe issue is that I didn't have access to my funds nor my household members fundss in the time I was suppose toWe can go back and forth all the time hereYou need to make this right with compensation and your not with the late fees I was assessed because of your lack of in competenceSo you either settle this here or we can continue to go back and forth and wind up in arbitrationYour choiceI already have *** ready to represent me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Dear Revdex.com,
Please list this company as unresponsive and close the complaintThis company has not tried to contact me, nor resolved the complaintI feel my only option is to escalate this to the next level such as the FDIC or other banking agenciesThank you for your help*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
This company is full of crap! Excuse my language! I received the letter that was allegedly sent out on It was clearly mailed on and I received it on at my place of employmentI have attached the documents I am confused because in the letter that I have attached the address this as an error when its clearly an issue of fraud! I am suspecting that this company has had a breach in its security and doesn't want to address that and they are looking for me to just let them take my money that I worked forI will be sending them a letter today requesting all investigation reports in the caseThank you for your assistance but there is something not right about this company!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The reason why this is not accepted is because this is a generic response that is sent to everyone in regards to their issueMy issue is very specific and shows that there is missing from my initial balanceI STILL cannot receive a phone call or email in regards to my balancealso why is it that when we call the customer service phone number no one is answering the phone? why is it that I cannot receive a live person on the phone to address my banking issues? I have three pages of my statement scanned in to attach with this complaintrush card needs to be accountable for the missing funds from my accountthere are way too many people affected from this to receive a GENERIC responsea fee holiday? really im saving a month that is NOTHING compared to the money that should be in my accountplease fix it have a rep contact me and make the adjustments I just got out the hospital and this isn't what I need to be dealing withthanks
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Rush Card and has addressed the issue and explained why the situation happened in the first placeI was aware of this last week! I want my $that I lost in cancellation feesRush Card sending my money in my account express and my new card express helps, but it doesn't fix the fact that I didn't go on my trip and I had to pay fees and the fact I went a week without money from my account!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I recieved the dispute form and I signed and faced it back the day after I recieved itEverytime I call in they say they recieved it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I do not accept this from Rush cardLike I stated in the rebuttal letter my pokectbook including the card was out of my processionRush card lied to me more then once I never can get a straight answer from them about anything I ask aboutI never used my card that day at all! The provisional credit has been over days and at anytime they can change there mind about that has well.]
Regards,
*** ***

",sans-serif>Revdex.com
W Seventh Street, Suite
Cincinnati, Ohio
RE: Case *** *** ***
March 17,
We received *** *** complaint regarding the level of customer
service receivedRushCard logs all customer contact and activity associated
with financial cards
We apologize for any inconvenience that may have occurred between Mr
Collins and our Customer Service DepartmentAfter further researching *** *** account, we are showing that this particular promotional was never sent
to the email address that is located on the accountThe 1% Rush Rewards promotion
targets RushCard cardholders who cards have been active for daysIn order
for the selected cardholders to receive the credit is to click the link that is
provided in the email that was sent out*** *** opened the account on
10/4/and is not eligible for the promotional creditThe promotional credit
will not be applied to *** *** accountWe apologize for the
misunderstanding and the confusion
We appreciate *** *** feedback.
These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I still have not been able to contact a representative regarding the inactive status of my cardMy bills have been accessed late fees and deposits are still not being postedThis is unacceptableWaiving a $fee does nothing to make up for the trouble this has caused
Regards,
*** ***

The Revdex.com
* * *** *** *** ***Cincinnati Ohio ***
RE: *** *** ***
class="MsoNormal">March 10,
We received Ms***’ complaint regarding the level of
customer service received and the availability of her funds. RushCard logs all customer contact and
activity associated with financial cards
We completely understand Ms***’ concern with the pending
hold on her RushCardIn most cases the merchant will void the transaction on
their side and this process minimizes that day hold release processSince
the transaction was over $*** we require a letter directly from the merchant
stating the hold is okay to be releasedOur policy in Merchant Hold Release
requires a letter to be typed on company letterhead including Ms***’ name,
LAST numbers of card, date, time, amount of transactions, a description on
why we can release the hold, and contact information (name and direct number)
for the person sending the letterOn 3/5/we received a letter faxed over validating
the pending holdWe show that a representative tried to contact the merchant
to validate the hold on 3/5/but the office hours for the merchant closed
at 5:00pm central timeAnother outreach was made on 3/6/and we were able
to validate the letter and the hold for $*** was credited back to Ms***’
account per our Merchant Hold Release policyThere will be no compensation
provided on Ms*** account
We sincerely apologize for any inconvenience this has caused
Ms***’ appreciate her feedback.
These types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I do not believed that they took enough time to truly review the informationI have enclosed all the information for your review that I have sent them!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Again $which was my balance on the day the system went down. Those funds are still missing and have not been returned to my account. They need to return the rest of my money so I can say goodbye to this awful company
Regards,
*** ***

Tell us why here...November 2,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer:
*** *** Complaint number: *** Complaint date: October 19, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29, For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.Per RushCard
Cardholder Agreement, when the card is used at
an automated fuel dispenser ("pay at the pump"), the merchant may
preauthorize the transaction amount (place a hold) on the accountIf you use your Card at a restaurant, a hotel,
for a car rental purchase, or for similar purchases, the merchant or we may
preauthorize the transaction amount for the purchase amountThese
merchants must settle first and then the transaction can be released*** ***
received her funds on the expiration date.We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
In the response they state that they issued two credits of $each to my Rush Card to recompense the situation but I haven't even received one Attached is a pdf copy of my latest statement that shows all activity from 11/thru today, 11/and it shows that the afore mentioned credits were not issued within this time frame which is the time frame in which I have received the two responses to my complaint
Regards,
*** ***

April 25,
normal;">
VIA ONLINE SUBMISSION:
RevDex.com
W Seventh St
Suite
Cincinnati Ohio
Re: Consumer: ***
***
Complaint number: ***
Complaint date: April 21,
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
*** *** complaint contends that he would like his accounts with RushCard
closed and a letter of confirmation
On
April 21, the account ending in *** was closed per *** ***
request. RushCard does not have any open
accounts for *** ***On April 22,
a corporate customer service specialist attempted to contact *** ***
to provide this information
We appreciate *** ***
feedback
RushCard Corporate
Customer Service

Tell us why here...November 2, 2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer:
*** *** Complaint number: *** Complaint date: October 28, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insuranceWe appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service

Revdex.comW Seventh St Suite 1600Cincinnati Ohio 45202 Re: *** *** *** May 6, 2015 We received *** *** complaintregarding access to her funds and the level of customer service received. Rush
Card logs all customer contact andactivity associated with financial cards.On 5/3/*** *** contactedRushCard customer service to notify us of multiple unauthorized transcationsfrom *** *** was transferred to our dispute team where she filed aclaim the same dayAll RushCard disputes are handled through our dedicateddispute team and are worked in the order that they are receivedI am showing wehave not received the written dispute form back from *** *** as of todayInorder for *** *** to qualify for a provisional credit, she will need to getthe written confirmation back to the fax number, at the bottom of the form,within business days from 5/3/After investigating the dispute, which can take upto days, *** *** will be sent a letter, to the address on file, informingher of the outcome of her dispute claim that she has filedWeapologize for any inconvenience this may have caused *** ***.We appreciate *** ***feedbackThese types of issues go directly against our mission of access andinclusion for everyone and we look to be clearer and avoid similar problems forall of our customers. Regards, *** ***Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Rush card is lying, no one ever called me and they purposely closed my account and reverse charges after I filed my complaint with Revdex.comI will like my back in my account that rush card stole, they purposely did this AFTER I FILE A COMPLAINT
Regards,
*** ***