Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The person responding from the business is who I spoke with from corporate Tyree TShe was supposed to call me back in regards to this matter however I havent recieved a phone call yetInstead of giving customers the run around they need to do their jobs and follow through with promises..They are very unprofessional, and need to be retrained starting from Corporate
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I stated to the representatives on the phone as well as the merchant advised the representative I never purchased any gas from them therefore there was no authorization needed for "pay at the pump" I went into their store and made purchase for *** the merchant confirmed that on the phone and told the RUSH representative to release that hold that they do not show they even made the authorization The company blocked my card unauthorized refused to issue me a new one *** at their expense they told me I would have to pay $**, not sure how when they took all of my money then blocked the few dollars I had left and refused to transfer it to another card that I have set up to receive transfers They were very unhelpful and just left me out to dry now I am at their mercy in hopes they can rectify the issueNot to mention I was told all of this could take up to 1* days Meanwhile I have $* available to me no means of getting any money I am sure this is minimal to them but I am very low income with a family and now can't even provide food this weekIn my opinion they should have released my funds and that duplicate charge and then put in a dispute like any reputable company I also notified The *** of how I was treated which is the company that issues this card
Regards,
*** ***

August 25,
VIA ONLINE SUBMISSION:
Revdex.com
E4th STECincinnati Ohio
Re: Consumer: *** ***
Complaint number: ***
Complaint date: August 19,
To Whom It May Concern:
This letter is in response to the consumer complaint referenced above. UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.
*** *** complaint states that she cancelled a *** transaction in which she had to pick up the merchandise from a local store. *** *** also states that she was told by RushCard to send in a fax authorization to release the pending transaction *** *** would like the pending hold to be released on her account today
Per previous response on August 19, *** *** contacted RushCard corporate customer service and was advised that the transaction from *** in the amount of $cannot be released. The pending hold for $will be automatically released in daysA merchant hold release letter is not needed on the RushCard account, as we do not release *** transactions.
We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service
Regards,
RushCard Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Why do I have to wait for a letter for results on this matter they failed to tell me on the phone so I have to wait for a stupid letter that was supposed to have been sent weeks ago its april and I been waiting on a letter since I reported I on march Worst company ever they are not professional at all im glad they keep logs of the calls so I'm going to keep going on with this matter until I get my money backI already have the local authorities involved because I am a victim of fraud and they clearly don't care
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com
W Seventh St Suite
Cincinnati Ohio
"line-height:150%">Re: *** *** ***
April 1,
We received *** *** complaint
regarding access to her funds and her blocked cardRushCard logs all customer
contact and activity associated with financial cards
On 3/15/*** *** card was
blocked due to failed additional security verification In the event verification cannot be completed
we block the card per policy and procedure and we then ask our member’s to send
in additional documents that can validate the identity of the memberWe asked Ms
Russell to supply us with a copy of her social security card, DL’s/ state ID
and proof of address dated within the last daysWe received the requested
documents and was able to validate *** *** identity and unblocked the
card
We
appreciate *** *** feedback and apologize for the inconvenience this may
have causedThese types of issues go directly against our mission of access
and inclusion for everyone and we look to be clearer and avoid similar problems
for all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I have not received anything from the company telling me about a rebuttal letterA lady from there called me after I contacted *** *** and told me about a letterSo yes I will be sending a letter asking for all of there investigating documents
Regards,
*** ***

Revdex.com
"line-height:150%">W Seventh St Suite
Cincinnati OH
RE:
Case *** *** ***
April 28,
We received *** ***’ complaint regarding her
application and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards
I understand the concern *** *** has
regarding her unprocessed applicationFederal law
requires all financial institutions to obtain, verify, and record information
that identifies each person who opens an accountAfter
running routine exception reports we have found no error of why *** ***
application was decline, so we have manually processed the application*** *** will receive her card within 7-business days via regular mailAs a onetime
courtesy we will waive the $card fee once *** *** activates her card
We apologize for the inconvenience and frustration this has caused
We appreciate *** ***’ feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Hello Rushcard did not see my dispute I had to give them the ticket number and they still had not done anything

December 23,
none;"> VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: *** *** Complaint number: *** Complaint date: December 21, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. On November 3, *** *** filed an error allegation dispute regarding a transaction in the amount of $from *** * *** ***RushCard dispute team has not received a signed error allegation dispute form from *** *** as of yet. Per RushCard Cardholder Agreement, the dispute process can take up to to days to investigate and a provisional credit is only guaranteed to be issued if the cardholder qualifiesA final letter will be sent to the address on the account notifying *** *** of the resolutionWe appreciate this feedback and sincerely apologize for the service issues and inconvenience our cardholders experienced following the processor conversionOur goal is to provide financial convenience supported by reliable customer service. RushCard Customer Service

Revdex.com
W Seventh St Suite
face="Times New Roman" size="3">
Cincinnati Ohio
Re: ***
*** ***
April 7,
We received *** *** complaint regarding access to her
funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
On 2/25/*** *** filed a dispute for multiple
transactions on her accountAll RushCard disputes are handled through our
dedicated dispute team and are worked in the order that they are receivedI am
showing we receive the written dispute form back from *** *** on 3/12/
*** *** was advised of the provisional credit option, but since we did not
receive the dispute form back from her within the business days of the
dispute being filed, she does not qualify for the provisional credit***
*** will have to wait for the dispute to be investigated prior to knowing
the outcome of a creditDisputes can take 45-days to be resolvedWe have
also pulled all the calls on the account to insure *** *** was advised of
the correct information
We appreciate *** ***’s feedbackThese types of issues
go directly against our mission of access and inclusion for everyone and we
look to be clearer and avoid similar problems for all of our customers
Regards,
*** ***
Customer Service Specialist

value="false">
This letter is in response to the consumer complaint # *** *eferenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.
On July 2nd, 2016, *** *** contacted UniRush to file a dispute for Non-Receipt of Goods or Services for her car paymentIn *** *** complaint, she stated she filed a Revdex.com complaint with the company financing her vehicle*** *** stated her vehicle is pending for repossession because they never received the payment she made in May*** *** is aware her dispute does not qualify for a provisional credit, however, she is requesting for UniRush to reverse the paymentShe believes if UniRush can waive the processing fee they should be able to reverse the payment
Currently, the case is under investigationNothing has been determined yetThe dispute may not take to days; the merchant has up to to days to respond to the disputeIf nothing has been determined by day 90, the dispute will be found in her favor
We appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter

Revdex.com
W Seventh St Suite
Cincinnati Ohio
"line-height:150%">
Re: *** *** ***-***
May 4,
We received *** ***’ complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
On 4/10/*** *** filed a
dispute for an unauthorized transaction of $from *** that was made on her accountAll
RushCard disputes are handled through our dedicated dispute team and are worked
in the order that they are receivedI am showing we received the
written dispute form back from *** *** on 4/27/A provisional credit
has been issued on *** *** account on 5/4/*** ***' claim is still in
process and once the claim is final *** *** will receive a letter in the mail
regarding the outcome of the disputeWe apologize for the inconvenience and
the frustration this has caused
We appreciate *** ***’ feedback
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers
Regards,
*** ***
Customer Service Specialist

The RevDex.com
class="RecipientAddress" "line-height:200%">W Seventh St,
Suite
Cincinnati Ohio
45202-
RE: Complaint *** *** ***
February 10,
We received Ms
***’ complaint regarding the time in which it took to post her tax return
and the level of customer service received.
RushCard logs all customer contact and activity associated with
financial cards
We sincerely
apologize for the inconvenience this has caused Ms***On 2/4/we received a federal tax refund
deposit that was automatically posted onto Ms***’ second RushCard
accountPer reviewing calls one of the customer service agents that Ms
*** spoke with on 1/26/provided her with the incorrect account
informationDue to the agent error we have reversed the tax return to Ms
***’ correct account on 2/5/and waived the $card fee plus the $
monthly feeMs***
account will not be credited for any other compensationOnce again we deeply
apologize for the inconvenience and we have addressed this issue with our
customer service management, and the agents involved will receive the
appropriate feedback and coaching
We
appreciate Ms***’ feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers
Regards,
*** ***
Customer
Service Specialist

RevDex.com
W
Seventh St Suite
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
150%">Cincinnati
Ohio
RE: Case *** *** *** ***
April 28,
We
received *** *** complaint regarding the outcome of her dispute and the
level of customer service received.
RushCard logs all customer contact and activity associated with
financial cards
On 4/20/***
*** filed a dispute in regards to an unauthorized transaction for $
at Stop &
ShopAll RushCard disputes are handled
through our dedicated dispute team and are worked in the order that they are receivedAfter investigating
the dispute *** *** claim has been denied due to no error was foundWe
completely understand *** *** concern with the outcome of her dispute
and we are unable to credit the account*** *** will receive a letter explaining
the denial and can file a dispute for the outcome of the claim by following the
instructions on the letter receivedIf *** ***
has any additional information that she would like to provide, she will need to
do so in the rebuttal letterWe sincerely apologize for any inconvenience and
the frustration this has caused
We
appreciate *** *** feedbackThese types of issues go directly against
our mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer
Service Specialist

RevDex.com
W
Seventh St Suite
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
150%">Cincinnati
Ohio
RE: Case # [redacted]
April 27,
We
received [redacted] complaint regarding access to her funds and the level of
customer service received. RushCard logs
all customer contact and activity associated with financial cards
On 4/22/[redacted]
[redacted] filed a dispute for ATM non-dispense for $at [redacted]All RushCard disputes are handled through
our dedicated dispute team and are worked in the order that they are receivedAfter investigating
the dispute [redacted] claim was denied due to no error has been foundOn
4/6/at the time of the initial ATM transaction the funds were not dispense
The ATM does its own settlement process and realized funds were actually not
dispensed and voided the holdThe next day, the same bank credited the $
in error and then debited the credit that was done on [redacted] accountWe sincerely apologize for any confusion and frustration this has caused and attached
to the complaint is the history of the ATM transaction.
We
appreciate [redacted] feedbackThese types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
[redacted]
Customer
Service Specialist

June 16,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on June 8, 2015. Unirush, LLC d/b/a Rushcard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources
[redacted]'s complaint contends that RushCard blocked her account in May
due to an unauthorized transaction and that she needed to submit a driver's
license, a social security card and valid proof of address
On May
30, 2015, [redacted]'s RushCard account ending in [redacted] was blocked due to an
unauthorized transaction in the amount of $[redacted] contacted
RushCard customer service and was advised that a replacement card must be
issued on her accountIn the process of issuing a replacement card, [redacted] failed verification and in accordance with the card holder agreement,
RushCard requested proof of identity.
She was asked to submit a copy of her Social Security Card, Government
Issued Identification, and proof of address dated within the last days
[redacted] began submitting the requested
documents to verify her identity on May 30, On June 14, 2015, the documents
submitted were reviewed and all requested documents were accepted as validA
RushCard Customer Service Specialist attempted to contact [redacted] to assist
with a card replacement[redacted]'s card has been unblocked and funds were
debited from the account.
We appreciate [redacted]'s feedback and sincerely apologize for the
inconvenience this has caused.
Regards,
Tyree T[redacted]
Corporate Customer Service

"
line-height:200%,sans-serif>RevDex.com
W Seventh St, Suite
Cincinnati,
Ohio
RE: Complaint
ID [redacted]
May 5,
We received [redacted] complaint regarding the
fees that are associated to her RushCard and the level of customer service
receivedRushCard logs all customer contact and activity associated with
financial cards
[redacted] opened her account on 2/3/2015. The Over the Counter Withdrawal Fees are disclosed
at the time of her application, on our website and in the terms and conditions
[redacted] received with her card. [redacted] selected our "Pay as You Go" Fee plan.
Under this plan, customers are charged $for each transaction and
$for ATM and Over the Counter cash withdrawals. Under the Pay as You Go plan Transaction Fees
and Over the Counter Fees are capped at $per month. [redacted] was not charged for the Over the
Counter transactions she performed in March because she had already exceeded
her transaction limit (The amount of transaction and Over the Counter Fees that
were charged to her account had already exceeded $at the point she made her
transaction.) When [redacted] made Over
the Counter transactions in April she had not exceeded her $fee cap at that
point so the fees were correctly chargedWe agree that the customer did not
receive a clear explanation when she spoke with our Customer Service department. A specialist from our corporate office spoke with
[redacted] and explained how the fees workThe calls are being reviewed, and proper
training and coaching will be given
We
appreciate [redacted] feedbackThese types of issues go directly against
our mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
[redacted]
Customer Service Specialist

October 5,
"Times New Roman", serif;">VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No[redacted], which the Revdex.com® ("Revdex.com") received from [redacted], on October 5, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she has not received a $credit that she was promised for the [redacted] promotion. [redacted] also states that the promotion was misleading On October 5, a corporate customer service representative contacted [redacted] to educate her on the promotion qualifications and to advise that the promotional credit would be applied to her account in days. We appreciate [redacted] feedbackOur goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service. RushCard Corporate Customer Service

June 10,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This letter is in response to the attached complaint, Case
No[redacted], which the Revdex.com® ("Revdex.com")
received from [redacted], on June 3, UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted] complaint contends that she initiated a $card to card transfer to
[redacted] account. Additionally,
[redacted] stated the funds were misapplied to the wrong account, and as a
result, she filed an Error Allegation Card to Card Transfer Dispute in the
amount of $on May 14,
On May
4, 2015, [redacted] initiated a card to card transfer to a third party in the
amount of $200.00. Due to security
purposes, RushCard employees do not have access or authority to process card to
card transfers on a customer's behalf. [redacted] IP Log reflects all corresponding card to card transfer activity
occurred from IP Address 73.191.28.3.
[redacted] account also shows previous history with that IP Address On May 20, 2015, the Error Allegation Card to
Card Transfer Dispute was denied because it was determined that no error
occurred. A RushCard Corporate Customer
Service Specialist contacted [redacted] to advise her of the resolution of the
investigation and the next steps she can take if she disagrees with the outcome
of the dispute. A letter has been
sent to the address on the account notifying [redacted] of the resolution.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
[redacted]
Corporate Customer Service