Unirush Financial Services

June 11,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This letter is in response to the attached complaint, Case
No[redacted],
which the Revdex.com®
("Revdex.com") received
from [redacted], on June 3, UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]
[redacted] complaint contends that she was unable to process a card to card
transfer from her RushGoals account to her RushCard account[redacted] stated
that she contacted RushCard customer service to assist with resolving her
matter but did not receive a resolution
On May
27, 2015, [redacted] contacted RushCard customer service to advise that she
was unable to process a card to card transfer from her expired RushGoals
account ending in [redacted] to her active RushCard account ending in [redacted]. RushCard Customer Service Representatives do
not have the authority to unblock or renew expired RushGoals accounts. The request to transfer the funds was
escalated to RushCard Corporate Office on June 4, 2015. A RushCard Corporate Customer Service
Representative was able to accommodate the request, and $was transferred
from [redacted] RushGoals account to her active RushCard account.
We appreciate [redacted]
feedback and sincerely
apologize for the inconvenience this has caused.
[redacted]
Corporate Customer Service

May 18,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No[redacted], which the Revdex.com® ("Revdex.com") received from [redacted] on May 11, UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted] complaint contends that RushCard has not
been in contact with her regarding the status of her error allegation dispute filed
on February 17, for $1, Ms
[redacted] also stated she has received conflicting information from RushCard
Customer Service Representatives about the status of the dispute investigation.
On February 17, [redacted] filed an error allegation
dispute regarding a $1,charge on her accountAll RushCard
disputes are handled through our dedicated dispute team and are worked in accordance
with Regulation E guidelines On May 15,
2015, [redacted] error allegation dispute was decided in her favor and a
final credit of $1,was issued to her account. A RushCard
Corporate Customer Service Specialist attempted to contact [redacted] to advise
her of the outcome of the investigationA letter has been sent to the
address on the account notifying [redacted] of the resolution. The error allegation dispute has been closed,
and as such we consider
this matter resolved.
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.
[redacted]
Corporate Customer Service

September
4,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on August 31, 2015.
UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources
[redacted] complaint is in regards to her daughter's RushCard account
We
are unable to release any information to [redacted] due to third party privacy
laws
We appreciate [redacted] feedback
Regards,
Tyree T
Corporate Customer Service

June 30,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted]
which the RevDex.com® ("Revdex.com") received from [redacted]
[redacted] on June 23, 2015. UniRush, LLC
d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources
[redacted]
[redacted] complaint contends that RushCard is holding his direct deposit since
June 16, [redacted] also stated that he was advised to submit a driver's
license, a social security card and valid proof of address
On June
8, 2015, [redacted] RushCard account ending in [redacted] was blocked due to failed
verification when attempting to access the account. As per the RushCard Cardholder Agreement,
RushCard requested proof of identity from [redacted] He was asked to submit a
copy of his Social Security Card, Government Issued Identification, and proof
of address dated within the last days
[redacted]
[redacted] began submitting the requested documents to verify his identity on June
15, The documents submitted by [redacted]
[redacted] were illegible and deemed invalid On June 18, 2015, [redacted] contacted RushCard
Customer Service and was advised of the invalid documentation received, and to
send valid documentationOn June 24, 2015, a Risk Associate reviewed the documents
submitted by [redacted], and all requested documents were accepted as validA
replacement card was issued via expedited shipping to the address on file[redacted]
[redacted] account is now activated with unrestricted access to his funds
We look
forward to serving [redacted] financial needs in the future and sincerely apologize for the inconvenience
this may have caused. Our customer's security
is a top priority at RushCard and proper ID verification is a necessary step to
that goal. We recognize proper
verification can be a time consuming process and thank [redacted] for submitting
the required documentation.
Regards,
[redacted]
Corporate Customer Service

July 27,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No[redacted], which the RevDex.com® ("Revdex.com") received from [redacted], on July 21, UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted] complaint contends that RushCard denied her error allegation
dispute for a bill payment issued to a third party in the amount of $
[redacted] also stated that the check was never cashed by the third party and
requested that her funds be credited back to her account
On July
7, [redacted] filed an error allegation dispute regarding a $bill
payment that was issued to a third party.
On July 8, 2015, the RushCard dispute team received a signed
error allegation dispute form from [redacted]The dispute process can take up
to to days to investigate the claimOn July 20, 2015, [redacted] error
allegation dispute was denied due to no error occurredA letter and a copy of
the cashed bill payment has been sent to the address on the RushCard accountA
Corporate Customer Service Specialist attempted to contact [redacted] to
advise her of the rebuttal letter process in order to reopen the denied error
allegation disputeWe encourage [redacted] to work with the merchant/third
party to resolve any issues regarding products or services renderedRushCard
has determined that the transaction was completed as requested
We appreciate [redacted] feedback
and sincerely apologize for
the substandard customer service her received when contacting RushCard Customer
ServiceOur goal is to provide financial convenience supported by reliable
customer service
Tyree T
Corporate Customer Service

December 22,
"margin-bottom: 0.0001pt;">VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 14, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that on December 4, she informed RushCard that a transaction from [redacted] $was reversed by the hotel and it should not appear on her accountOn Dec 8, 12, [redacted] spoke with RushCard to see why the transaction was still pending[redacted] account history indicates that on December 4, the [redacted] transaction was pending on her account for $[redacted] was advised that a letter must be faxed to us from the merchant w/customer's name, last of card, amount, date and time, statement instructing us to release the funds, name of contact, direct phone and signature of person faxing from merchantThe authorization hold was released onto [redacted] RushCard account on the expiration dateWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

July 29,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No[redacted], which the RevDex.com® ("Revdex.com") received from [redacted]
Davis, on July 24, UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
[redacted] complaint contends that RushCard denied her unauthorized transaction
disputes[redacted] also experienced substandard customer service when
contacting RushCard Customer Service
On June
and July 6, 2015, [redacted] filed unauthorized transaction disputes
regarding multiple charges made on her account On June 23, 2015, the RushCard dispute team received
a signed unauthorized transaction dispute form from [redacted]On July 5, 2015,
Provisional credit was issued to the accountOn July 7, 2015, [redacted]' unauthorized
transaction disputes were denied due to no error occurred and the provisional
credit was then reversed from the accountOn July 15, [redacted] contacted
RushCard customer service and was advised of the rebuttal letter process to
reopen the denied unauthorized transaction disputes and to provide any
additional documentation to the disputes department[redacted] sent in a
rebuttal letter with no additional documentation to support reopening the
claim A Corporate Customer Service
Specialist contacted [redacted] to advise that the rebuttal letter was deniedWe
encourage [redacted] to work with the merchant or law enforcement to resolve any
issues regarding products or services renderedRushCard has determined that
the transaction was completed as requested
We appreciate [redacted]' feedbackOur goal is to provide
financial convenience supported by reliable customer service
Tyree T
Corporate Customer Service

The
Revdex.com
class="RecipientAddress" "line-height: 150%;">** [redacted]
Case
number: [redacted]
October
14,
We
received Ms[redacted]'s complaint regarding the bill payment feature on her
RushCard and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards
Per
our notations, the bill payment transaction Ms[redacted] made to [redacted]
was processed on 5/29/Since paper checks are sent via regular mail it
could take up to 7-calendar days for the merchant to receive the payment
After the merchant receives the payment, RushCard is not aware of the amount of
[redacted] it takes them to process the checkOn 6/9/2014, Ms[redacted] called in to
request that $[redacted] bill payment to [redacted] be researched because it
was never receivedThis request was forwarded to Corporate and per process and
procedure if the merchant has not claimed the funds by the 10thday a
stop payment will be placed and funds will be credited back to the account so
that another bill payment can be issuedWe made multiple attempts to Ms[redacted]
to advise her that the bill payment had been cancelled and funds were reversed
back to the account, but no responseUnfortunately, once the stop payment was
placed we could not allow the payment to go through and RushCard does not have
access to the amount of [redacted] it takes the merchant to process the checkI am
showing the funds of $[redacted] to [redacted] has been credited back to Ms
[redacted]'s account on 10/10/I sincerely apologize for Ms[redacted]'s
frustration and a $[redacted] courtesy credit has been credited to the account for
any inconvenience this has caused
We
appreciate Ms[redacted]'s feedback these types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
[redacted]
Customer
Service Specialist

Revdex.com
W Seventh St Suite
Cincinnati Ohio
Re: [redacted]
class="MsoNormal" "line-height:150%">May 4,
We received [redacted] complaint regarding access to her
funds and her blocked cardRushCard logs all customer contact and activity
associated with financial cards
On 4/23/[redacted] card was blocked due to failed
additional security verification In the
event verification cannot be completed we block the card per policy and
procedure and we then ask our member's to send in additional documents that can
validate the identity and address of the memberWe asked [redacted] to supply
us with a copy of her social security card, DL's/ state ID and proof of address
dated within the last daysI've listed acceptable forms to be validated
VALID PROOF OF ADDRESS
Utility bill (gas, electric, water,
etc.)
Phone bill
Paycheck stub
Benefits letter (child support, food
stamps/assistance)
Insurance bill (car, house/renters)
Once we receive the proper
documents that has been requested, they will be reviewed and a bill payment check
will be issued for the remaining funds and the account will be closed as
requested by [redacted]
We
appreciate [redacted] feedbackThese types of issues go directly against
our mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
[redacted]
Customer Service Specialist

September
29,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No[redacted], which the RevDex.com® ("Revdex.com") received from [redacted], on September 23, UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted] complaint states that RushCard closed her account and will not issue
out her Tax Refund
On
February 13, 2015, a Tax Refund in the amount of $4,posted to [redacted] RushCard accountOn February 18, 2015, [redacted] contacted RushCard
customer service and advised that she did not apply for a RushCardThe account
was immediately blocked due to possible fraud On September 24, 2015, the remaining funds were
reversed from the account and issued to the IRS for an to week
investigationAt that time [redacted] will need to contact the IRS at
###-###-#### in order to request the fundsUnfortunately, no further
information can be provided to [redacted] RushCard account is permanently closed in
accordance with RushCard Risk procedure
We appreciate [redacted] feedback
and continuously review our process to provide a convenient and secure
financial option for our card holders
Tyree T
Corporate Customer Service

December 28,
"margin-bottom: 0.0001pt;">VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 25, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states that she was locked out of her online account and was having issues contacting RushCard customer service[redacted] also states that she is missing $from her account[redacted] account history indicate she has successfully been using the card without any interruptions at the time when the conversion took place October 12, [redacted] will need to go through the proper steps to unlock her online account by resetting her password by selecting "forgot password"[redacted] will need to verify the correct password is being used and make sure she is using [redacted] to access the website If it is a Mobile App please uninstall and reinstall and clear cache/cookiesThere is not enough information provided in regards to the $missing from [redacted] accountAccording to [redacted] account activity matches the balance on the accountWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

August 6,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No[redacted], which the Revdex.com® ("Revdex.com")
received from [redacted] on July 30, UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted] complaint
contends that she processed a bill payment on July 1, in the amount of
$[redacted] also stated that the bill payment was never received by the
payee and the funds needed to be reversed back to her RushCard account
On July 1, [redacted] processed a
bill payment in the amount of $that failed due to invalid payee address
On July 27, 2015, [redacted] contacted RushCard customer service and informed
that the bill payment was never received and requested for the funds to be
reversed back to her accountOn July 29, 2015, [redacted] request was
escalated to RushCard corporate office to manually stop and refund the bill
payment to the accountOn July 31, the bill payment was refunded back to [redacted] account
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.
Tyree T
Corporate Customer Service

June 24,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No[redacted], which the
Revdex.com®
("Revdex.com") received
from [redacted], on June 18, UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]
[redacted] complaint contends that RushCard Customer Service did not advise that
a block would be placed on her RushCard account after reporting an unauthorized
transaction[redacted] also, requested that her card be issued via expedited
shipping waiving the $fee
On June
17, [redacted] filed an unauthorized transaction dispute regarding a
charge in the amount of $Per RushCard terms and conditions, in the event
a card is compromised from unauthorized transactions, we block the member's
card and a replacement card is issuedA block is placed as a precautionary
measure to ensure no other transactions are authorized on the card[redacted]
was offered expedited card delivery with a $fee, but she refused. [redacted] spoke with a Corporate
Customer Service Specialist who advised her of the dispute processOn June 23,
2015, [redacted]'s unauthorized transaction dispute was decided in her favor
and a final credit of $was issued to her account and the unauthorized
transaction dispute has been closed.
We appreciate [redacted]'s feedback
and sincerely apologize
for the inconvenience this has caused.
Tyree T
Corporate Customer Service

September 28,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No[redacted], which the Revdex.com® ("Revdex.com") received from [redacted],
on September 21, UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
[redacted]' complaint states that she did
not receive her $for four people that was referred to open a RushCard
account[redacted] also stated that she would like to be compensated $for
the four people that she referred
On July 25, 2015, [redacted] referred two people that
applied for the RushCard to receive a $Ref a Friend creditOne of the
applications was denied and the referral code was not applied to the other
application On August 18, and
August 27, 2015, [redacted] referred two more people; one who had not activated
their card and the referral code was not applied properly to the other
applicationBoth situations will delay credit for the referral. On September 28, 2015, a RushCard Customer Service Specialist contacted [redacted] to
discuss this information
We appreciate [redacted]' feedbackOur goal is to create
promotions that are easy to complete and deliver financial convenience
supported by reliable customer service
Tyree T
Corporate Customer Service

August
21,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case #
[redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No[redacted], which the
Revdex.com®
("Revdex.com") received
from [redacted], on August 17, UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted] complaint contends that she filed an unauthorized transaction dispute
regarding multiple charges made on her RushCard account[redacted] also
requested the unauthorized transactions be reversed and to refund the $
expedited card and $replacement card fee
On
August 16, 2015, [redacted] filed an unauthorized transaction dispute
regarding multiple charges that were made on her account RushCard dispute team has not received a
signed unauthorized transaction dispute form back from [redacted]. As per the RushCard Cardholder Agreement, the
dispute process may take up to to days to investigate a claim. On August 20, 2015, A Corporate Customer Service
Specialist contacted [redacted] to advise that the investigation will take
daysThe $expedited card and the $replacement card fee has been
refunded back to [redacted]'s RushCard account as a courtesyOnce the
claim is final, [redacted] will receive a letter in the mail regarding the
outcome of her dispute
We appreciate [redacted]'s feedback
and understand the
inconvenience disputes can cause. We are
dedicated to our customer's security and will provide notification when available.
Tyree T
Corporate Customer Service

February 3,
",serif">
VIA ONLINE SUBMISSION:
Revdex.com
W Seventh St
Suite
Cincinnati Ohio
Re: Consumer: [redacted]
Complaint number: [redacted]
Complaint date: January 31,
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
[redacted]
complaint contends that she would like a refund for an authorized transaction
in the amount of $that was made on October 29, On October 29,
an authorized transaction was made from [redacted] in the amount of $on
[redacted] RushCard account.
On November 2, [redacted] contacted RushCard
customer service to file an error allegation dispute. On January 29, 2016, [redacted] error allegation
dispute was determined to be deniedBased on the disputes department
investigation in conclusion, no funds were debited from [redacted] account. A letter was sent to [redacted] indicating
the resolution of the disputeOn February 3, 2016, a corporate customer
service specialist contacted [redacted] to discuss the resolution
We
appreciate [redacted] feedback. We are dedicated to our customer's
security and have taken the necessary steps to help dispute the transactions in
question
RushCard Corporate
Customer Service

July 15,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No[redacted], which the Revdex.com® ("Revdex.com") received from [redacted] on July 13, UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted]' complaint contends that RushCard would not
release an authorization hold that was made on July 6, in the amount of
$
On July 6, RushCard received an
authorization hold on [redacted]' RushCard account ending in for $ [redacted] advised RushCard customer service
that the merchant voided the hold and credited the funds back to her RushCard
account[redacted] was
instructed to send a Merchant Hold Release Letter to validate and release the
pending holdOn July 15, a RushCard
Corporate Customer Service Specialist contacted [redacted] to provide the
information that is required[redacted] stated that she will wait for the hold
to expire on July 16,
We appreciate [redacted]' feedback
and sincerely apologize
for the inconvenience this has caused.
Tyree T
Corporate Customer Service

The Revdex.com
** [redacted]
"">
RE: [redacted]
October 7,
We received Ms[redacted]'s complaint regarding the unauthorized transaction and the level of
customer service received. RushCard logs all customer contact and activity associated with
financial cards
We show Ms
[redacted] has two accounts with RushCard and has been receiving direct deposit since
1/3/Since 1/30/Ms[redacted]'s direct deposits are set up to be
redirected to her second accountThis feature is available on our cardholders online
account websitePrior to this feature being set up on the account the direct
deposits were unable to be redirected to the second account due to an unauthorized
settled transaction of $[redacted] from [redacted] RENT-A-CAR on 9/25/that drove the
account into a negative balanceOn 10/1/this issue was escalated to
Corporate and an agent reached out to Ms[redacted] to file a dispute and was advised
of the provisional credit and dispute processMonthly fees will not be
compensated and we are currently researching how the direct deposit redirect feature
was set up since Ms[redacted] did mention she does not remember agreeing to this
We sincerely apologize for any inconvenience this
has caused Ms[redacted]
We
appreciate Ms[redacted]'s feedbackThese types of issues go directly against
our mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
[redacted]
Customer
Service Specialist

August 03rd, 2016 VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted]Complaint number: [redacted]
class="Apple-tab-span" "white-space:pre"> Complaint date: July 27th, To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 08th, 2016, [redacted] contacted UniRush to dispute ATM transactions that occurred on July 08th, in [redacted], totaling $[redacted] said she lives in [redacted], **, and that she was never near [redacted]She claimed her card was in her possession when the fraudulent transactions occurred. On July 21st, 2016, [redacted]'s claim was denied; however, on July 29th, 2016, the case was approved in [redacted] favorA final credit of $posted to her RushCard account This case is considered permanent. We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter.Regards,RushCard Corporate Customer Service

August
3,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on July 26, 2015. UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources
[redacted] complaint states that RushCard
blocked her active card[redacted] also stated that she received conflicting
information when contacting RushCard customer service
On July
25, 2015, [redacted] contacted RushCard customer service to request a
replacement card for account ending in A customer service representative
issued a replacement card on [redacted]'s other account ending in [redacted] which
caused her active card to be blockedOn July 26, 2015, [redacted] card was replaced
via expedited delivery and was charged (3) $expedited card fees and (3)
$replacement card fees A corporate
customer service specialist attempted to contact [redacted] to advise that the expedited
and replacement card fees have been credited back to her account and the $monthly
fee has been waived for the inconvenience[redacted] has received her
replacement card and has unrestricted access to her funds
We appreciate [redacted]'s feedback
and sincerely apologize for
the substandard customer service she received when contacting RushCard Customer
ServiceOur goal is to provide financial convenience supported by reliable
customer service
Regards,
Tyree T
Corporate Customer Service