Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintI have read the response the Rush card posted in regards to the complaint, but Rush card has not kept up to the card holder’s agreementMy funds have returned back to my card and was granted access to them on October 19, 2015, however the response posted by Rush card had nothing to do with my complaint at allRush card posted an email in regards to their updatesWhen I talked with the last representative from Rush card, She informed me that the updates Rush card was performing will not have anything to do with issueRush card emailed me on October 8, of the upcoming updates which will be between 3am-8amOn October 12, 2015, Rush card sent me an email stating the update was completed and I could resume as normalThe issue with the gas station holding my funds was prior to Rush card’s scheduled updatesFurthermore Rush card has yet to contact me in regards to the lack of insensitive, uncompassionate, unprofessional and disrespectful behavior of their representativesRush card did not perform in a way of a financial institution should or uphold to their card holder’s agreementRush card has not reached out to me nor has Rush card apologized for all the inconvience and grief they have causedRush card actions reflects the attitude of, “ I have your money and let you get to it when I feel like it.”
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The Rushcard associate is stating that I did not change my plan to pay as you goThat is untrue and I emailed proof to the dispute departmentI sent a copy of the email sent to me on acknowledging that my plan had been successful in being changedAlso the fact that for the months of September -February, I had not been charged the monthly service feeThe no fee holiday promotion Rushcard had was for the months of November - February The agent that I spoke with on March 1st said the account was -The agent I spoke wih on March 4th said it was -At this point I dont know who to believe and really dont careI just want an apology and acknowledgement that I did in fact change my plan on due to the proof that is attached in this message
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
To whom it may concern,
The response that the agent gave is incorrect I was never informed that they needed a letter from the merchant saying that the funds were released if I had been informed that I would have got that letter from the merchantI was told from several different people several different things however that was never one of themit is correct the money has been funded back to my account however it was a long process that was dragged out and they are inconvenient to the point I had to hide out my car to keep from it being repoedSince then I have tried to change my bank account information so my checks are no longer deposited there because this is very inconvenient to me and I do not want this to happen againI have been a member with RushCard since and nothing like this has never happened and I really hate to leave them but with all the new changes the car just does not seem to be what I am looking for anymorethank you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
[I do not feel as though I should have to wait another 40-days when rushcard has failed to do a job since October and it's now DecemberThey are my financial institution where my money goes so it should be secure lI called and voiced my concerns before this was ever a problemWhen I originally called I wasn't required to do a dispute they escalated the problem when they didn't address my concerns back then ]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me. I am writing to let you know that after they got the complaint from Revdex.com they called me right away and resolved the issue I appreciate what you all have done for me and my family my rent got paid thanks to you all.Thanks so much
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
First of all, my name is *** *** ***I have been a member of Rushcard for about yearsFor the company to refer to me as ***, let's me know how out of touch they are with me and my accountI received a text message from Rushcard on May 16, at pmEST informing me that $had been taken form my accountI thought the money taken from my account was done to cover the bill from *** ***I got confirmation from Carol T., from *** *** stating I was enrolled in class which was to start on June 20, in *** **Later, I found out the bill for $had not been paidI did not give *** *** the right to charge my acoount for $which was a discount form the $originally charged on May 16, at pmESTI disputed the charge on June 29, because I did not give *** *** the right to charge me for $I filed a claim on the dispute on July 3, Furthermore, I only had $in my account at that timeHow could a charge for $go through when there was not enough money in the account to cover that transaction and I disputed the transaction? Unirush Financial Services (***) is at fault for approving a charge on my account when there was not enough money in my account to cover the charge plus I disputed the charge to stop payment and have my money refundedThe claim that ***'s service was bad came from a service rep at Rushcard who I talked to on the phoneI don't argue with their service but I did dispute the charge of $done on June 29,I want a stop payment on this charge and a refund of my $I am not happy with Unirush Financial Services (***)I want my $refunded and any charges to my account from *** *** clearedI don't like what has happenedThe financial service from Unirush has been poorThey don't follow their own standards they have set. I am one in a long list of more than complaints against Unirush Financial Services (***) and their lack of appropriate customer financial servicesI would not recommend them to anyone
Regards,
*** ***

December 23, VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: ***
*** Complaint number: *** Complaint date: December 22, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint states that she attempted to process a $card to card transfer to a third party*** *** also stated that the card to card transfer failed and the funds never went back to the third party’s RushCard account On October 14, 2015, *** *** attempted to process a card to card transfer to a third partyThe card to card transferred failed and no funds were never deducted from *** *** accountOn December 21, 2015, a RushCard Customer Service Representative verified that the transfer amount of $did not deduct from *** *** account since the transfer failedA $courtesy credit was issued to *** *** account for the inconvenience of the conversion We appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Corporate Customer Service

July 6,
VIA ONLINE SUBMISSION:
Revdex.com
EFourth Street, Suite Cincinnati, OH
Re: Consumer: *** ***
Complaint number: Revdex.com ***
Complaint date: June 25,
To Whom It May Concern:
This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources.
*** *** complaint contends that RushCard is not telling the truth regarding the posting of his direct deposit on 5/25/and that he has proof
On May 25, 2016, *** *** direct deposit posted to his account at 10:PM EST. RushCard post deposits throughout the day as they are received, deposit are not held*** *** funds were available once the deposit post to the account*** *** called on June 24, and spoke to a customer service agent and was advised that earliest we expect his deposit to post is June 29, *** *** deposit posted on June 27, and he had unlimited access to his fundsRushCard has offered several times to send *** *** his statements showing the transaction of the deposit positing The offer still stands
We appreciate *** *** feedbackOur customer’s access to their funds is a top priority at RushCard and expedited resolution is our goal.
Regards,
Corporate Customer Service
y here

Revdex.com Cincinnati Ohio
"
line-height:200%,sans-serif">W Seventh St Suite
Cincinnati Ohio
RE: Case *** *** ***
December
10,
We
received Ms***’s complaint regarding the availability of funds and the
level of customer service received.
RushCard logs all customer contact and activity associated with
financial cards
We
apologize that Ms*** did not receive a response for her complaintAfter
reviewing the account the Tax Refund direct deposit in question was received by
RushCard on 2/10/with a pay date of 2/12/2014. All direct deposits received must match on
several identification criteria before they are posted to a customer’s account
due to the increase in online banking fraud and to meet OFAC requirements.
The
payroll direct deposits in her husband’s name posted automatically to Ms
***’s accountDue to the amount of the Tax Refund deposit of $7,that
was received we requested additional documentation from Ms*** in order to
validate her account and the deposit in her husband’s nameAfter receiving all
documents as a onetime courtesy we posted the deposit in her husband’s name to
her account and advised Ms*** that we do not accept 3rd party
depositsThis is stated in the cardholder agreement that we do not accept 3rd
party deposits and Ms***’s husband will have to apply for his own card to
receive a direct deposit in his name We
apologize for the confusion and the frustration this has caused Ms***
We
appreciate Ms***’s feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers
Regards,
*** ***
Customer
Service Specialist

August 3,
serif; border: none;"> VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH Re: Consumer: *** *** Complaint number: *** Complaint date: August 2, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends that he contacted RushCard several times regarding his check that was sent on July 22, that he has not received*** *** states he has not gotten a response and he just wants RushCard to reprocess his check On July 22, a check was processed for *** *** at the address RushCard had on file*** *** called back later that day and updated his addressThe check was sent to the old address and therefore *** *** did not get his checkOn August 3, 2016, a RushCard corporate specialist contacted *** *** to advise him that his check was sent to the current address we have on file, and that it would take 5-business days for him to receive it*** *** was satisfied with this information We appreciate *** *** feedback and sincerely apologize for the inconvenience this has caused RushCard, Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I am not happy at all with the outcome It willl take another weeks or so until I reieve my money In Rushcard last response they said they had recieved all the required documents needed for verificationWhy couldn't they make matters better for me by send me the check instead of the IRS? I will no longer refer people to Rush they really suck
Regards,
*** ***

October 20,
2015VIA ONLINE SUBMISSION:RevDex.com W Seventh St
Suite 1600Cincinnati Ohio
45202Re: Consumer: ***
*** Complaint number: *** Complaint date: October 13, 2015To Whom It May
Concern:This
letter is in response to the consumer complaint referenced above UniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information. RushCard
experienced a significant service interruption on Monday, October 12, related
to our processor conversion. The
conversion took significantly longer than expected and we were down for several
hours more than we had previously alerted our cardholders. In addition, after we came back up, we
experienced delays in posting direct deposits, the cardholder website was
intermittently unavailable and some information on the website, including
balance information, was incorrect. In
addition, a small subset of cardholders were locked out of their accounts. These problems dramatically increased traffic
to the call center. We increased the
number of incoming trunk lines to the maximum supported by the telecom
equipment, but still experienced longer than usual wait times and some callers
were unable to get through. We
worked around the clock to resolve these problems. At this time, our system is up and running
and cardholders have access to their funds and account information. A small number of accounts are still in an
inactive state which can be corrected when the cardholder contacts us. We are proactively reaching out to our
customers who were impacted by the outage and confirming that their cards are
working properly. In addition, as a
Thank You to our cardholders for sticking with us, we have announced a Fee
Holiday beginning November 1, and continuing through February 29,
2016. For more details, please visit https://blog.rushcard.com/rushcard-fee-holiday/.It is important to
note that while we had processing issues and at times customers were unable to
use their cards, at no times were cardholder funds or personal information at
jeopardy. At all times, cardholder funds were accounted for and on
deposit at the issuing bank and protected by FDIC insurance. We appreciate this
feedback and sincerely apologize for the service issues and inconvenience our
cardholders experienced following the processor conversionOur goal is to
provide financial convenience supported by reliable customer service. RushCard Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. .The website and call center are still not fully operational and RushCard is still delaying access to weekly direct depositI will be switching to a bank account and no longer using this serviceRemoving $a month + atm fees where applicable is not nearly enough to make amends for the damages caused by UniRush's poor timing, preparation and communication
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The same cactus thing happened again in October and I was charged $replacement card fee and $expidited fee for card ending in *** I never requested card closingThis is redundant
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and decided that after nearly 4-months of reaching out to Rushcard they still refuse to accept their responsibility in this big waste of my timeInstead they continue to blame it on the address that I've used for the last three yearsAlso when a Rushcard representative decided to phone me after I contacted Revdex.com they informed me that they shredded my checksSo I will accept the $** close out and work on closing my account with them due to poor customer service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I do not accept the response. I don't understand why this company has a right to hold money that does not belong to them for any reason. They are telling me that they have a right to keep $*** of my money. Unacceptable. If they needed documents they should have asked for them before I put my money on their card not wait and then block this amount of money on their card. I don't understand this reasoning at all. I don't even understand why the card to card transfer constituted fraud. I think they are a ridiculous company that has a track record of this with thousands of customers. I want my money. Some one needs to shut this company down
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I still cannot use my accountI have called a few more times since I've filed the complaint and have gotten nothingI cannot activate my card, cannot do my bill pay and was falling behind in bills.
Regards,
*** ***

The Revdex.com
* * *** ** *** ***
*** *** ***
RE: Case *** *** ***
September 24,
We received Mr***’s complaint regarding
dispute process and how it relates to provisional credit. RushCard logs all customer contact and
activity associated with financial cards
An agent
from RushCard Corporate Office has reached out to Mr*** on 9/24/and
explained that ATM cash advance and pin based transactions does not qualify for
the Zero Liability through ***Per ***’s terms and conditions the cardholder
must notify their financial institution immediately for any unauthorized useAlso,
Mr*** was advised that there will be a possible provisional credit and a
possible resolution for his dispute on 10/1/
We
appreciate Mr***’s feedback and his membership with us here at RushCard
Regards,
*** ***
Customer
Service Specialist

Revdex.com
W Seventh St Suite
Cincinnati Ohio
"line-height:150%">
Re: *** *** ***
April 24,
We received *** *** complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
We sincerely apologize and
understand *** *** concern regarding her disputeOn 3/3/*** ***
filed a dispute for multiple transactions of a total of $that was made
on his accountAll RushCard disputes are handled through our dedicated dispute
team and are worked in the order that they are receivedI am showing we
received the written dispute form back from *** *** on 3/9/
*** *** received a letter
stating that a credit will be posted to the account on 3/18/but was never
appliedAs of 4/22/a credit for $has been applied to *** ***
accountOnce again we sincerely apologize for the inconvenience and the
frustration this has caused
We appreciate *** ***
feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
*** ***
Customer Service Specialist