Unirush Financial Services

October
3,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on August 25, 2015.
UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources
[redacted] complaint contends that RushCard blocked her account on September
22, in error[redacted] also stated that she was advised to submit a driver's
license, a social security card and valid proof of address
On
September 22, 2015, a block was placed on [redacted] accountAs per the
RushCard Cardholder Agreement, RushCard requested proof of identity from [redacted], and she was asked to submit a copy of her Social Security Card,
Government Issued Identification, and proof of address dated within the last
days
[redacted] began submitting the requested documents to verify her identity on
September 22, The documents submitted by [redacted] were deemed
invalid due to being illegibleOn September 1, 2015, A RushCard Corporate
Customer Service Specialist contacted [redacted] to advise this
information[redacted] stated that she was unable to provide the requested
documentationOn October 2, 2015, a bill payment for the remaining balance was
issued to the address on the account[redacted] will receive the bill
payment within to business days and account is permanently closed
We look
forward to serving [redacted] financial needs in the futureOur customer's security is a top
priority at RushCard and proper verification is a necessary step to that goal
Regards,
Tyree T
Corporate Customer Service

July 23,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on
July 16, 2015. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources
[redacted] complaint states that RushCard
blocked her account without receiving any notification[redacted] also stated
that she needed access to her funds at the time of making transactions
On July
7, 2015, [redacted] RushCard account ending in [redacted] was blocked as a precautionary
measure to prevent any unauthorized transactions being made on her accountA
Corporate Risk Analyst attempted to contact [redacted] and a SMS message was
sent to the mobile number on the accountRushCard required that [redacted]
would need to replace her RushCard. On
July 16, 2015, [redacted] contacted RushCard customer serviceA replacement
card was issued via expedited delivery to the address on the account with
waiving the $fee[redacted] has received her replacement card and has
unrestricted access to her funds
We look
forward to serving [redacted]'s financial needs in the futureOur customer's security is a top
priority at RushCard and proper verification is a necessary step to that
goal.
Regards,
Tyree T
Corporate Customer Service

March 29,
"text-decoration:none">
VIA ONLINE SUBMISSION:
RevDex.com
W Seventh St
Suite
Cincinnati
Ohio 45202
Re: Consumer: [redacted]
Complaint number: [redacted]
Complaint date: March 23,
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
[redacted]
[redacted] complaint contends that he is missing $from his deposit that
posted on October 16, [redacted] is requesting his $be returned
to his RushCard account
On
October 16, 2015, RushCard issued a temporary credit of $due to a delay
in deposits caused by a service interruptionOn October 19, 2015, RushCard
reversed the temporary credit because the direct deposit posted on October 17,
The debiting back of the $has cause the discrepancy in [redacted]
[redacted] balanceOn March 25, a RushCard corporate specialist attempted
to contact [redacted] to advise him of this information.
We appreciate this
feedback and sincerely apologize for the inconvenience our cardholders experienced
following the processor conversionOur goal is to provide financial
convenience supported by reliable customer service.
RushCard Customer
Service

January 4,
"Times New Roman", serif;">VIA ONLINE SUBMISSION: Revdex.com® W Seventh St Suite Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No[redacted], which the Revdex.com® ("Revdex.com") received from [redacted] [redacted], on January 4th, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted]' complaint states that she was charged for a monthly fee of when she had requested to have an account closed on her RushCard account[redacted] also stated that she should be refunded due to contacting us prior to close this account Upon review of [redacted]' request to have several accounts cancelled we found one closed and the other not closed that had been requested. No notes indicated a close request as of recent so we called out to [redacted]' and advised the fees are working effectively because there was a transfer of funds from one of her accounts to this account of on 1/1/However as a courtesy we provided [redacted]' a credit and transferred the funds to the open acct and closed the account in question as a courtesy to her time with Rush Card. We appreciate [redacted] feedbackOur goal is to provide financial convenience supported by reliable customer service. RushCard Corporate Customer Service

December 22,
"margin-bottom: 0.0001pt;">VIA ONLINE SUBMISSION: Revdex.com W Seventh St Suite Cincinnati Ohio Re: Consumer: [redacted] Complaint number: [redacted] Complaint date: December 17, To Whom It May Concern: This letter is in response to the consumer complaint referenced above UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. [redacted] complaint states he is being double billed on transactions when using his card and is expecting a refund for these transactionsNo specific details were given for when [redacted] was double billedRushCard's account history indicates that no transaction has been duplicated on his accountWe appreciate this feedback and sincerely apologize for the inconvenience this matter has caused Our goal is to provide financial convenience supported by reliable customer service Regards, RushCard Customer Service

Revdex.com
"
line-height:115%,sans-serif">W Seventh St Suite
Cincinnati OH
RE:
Case [redacted]
April 28,
We received [redacted]
[redacted] complaint regarding access to her blocked account and the level of
customer service received. RushCard logs
all customer contact and activity associated with financial cards
RushCard's
standard operating procedures require that we monitor our customer accounts for
compliance, suspicious activity, account take over, fraudulent activity and to
protect the integrity of RushCard as a business and our customer accounts
I understand the concern [redacted] has
regarding her RushCard being blockedAfter running routine exception reports
[redacted]'s account sent a red flag to our validation department for review
This account has been permanently closed by CorporateIn order to release the
remaining funds on the account we have asked [redacted] to supply us with
documents and proof of address that need to be verified[redacted] has sent in
her driver's license and social security card but we are still in need of her proof of
addressWe ask proof of address to be dated within the last daysI've
listed acceptable forms to be validated
VALID PROOF OF ADDRESS
Utility bill
(gas, electric, water, etc.)
Phone bill
Paycheck
stub
Benefits
letter (child support, food stamps/assistance)
Insurance
bill (car, house/renters)
We apologize
for the inconvenience and frustration this has caused [redacted]
We
appreciate [redacted] feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers
Regards,
[redacted]
Customer
Service Specialist

May 14,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on May 7, Unirush,
LLC d/b/a Rushcard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources
[redacted]
[redacted] complaint contends that Rushcard blocked his account in December due to
failed verification, and that he needed to submit a valid driver's license, a
social security card and proof of address
On December
30, 2014, [redacted] Rushcard account ending in was blocked due to failed
verification when attempting to access the account. In accordance with internal policies and
security procedures, Rushcard requested proof of identity from [redacted]. He was asked to submit a copy of his Social
Security Card, Government Issued Identification, and proof of address dated
within the last days
On
January 7, 2015, [redacted] began submitting the requested documents to verify
his identityThe documents submitted by [redacted] were deemed invalid due to
being illegible and having name discrepanciesOn May 11, 2015, Rushcard
contacted [redacted] to advise him of the invalid documentation received, and he
was advised to send documentation to the corporate fax number for efficient
handling
On May
12, 2015, a Risk Investigator reviewed the documents submitted by [redacted],
and all requested documents have been accepted as valid. [redacted] account was unblocked on May 12,
with unrestricted access to his funds.
As such we consider this matter resolved.
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
Regards,
[redacted]
Corporate Customer Service

Revdex.com Cincinnati Ohio
** [redacted]
"line-height:200%">Cincinnati Ohio[redacted]
RE: Case [redacted]
February 20,
We
received Mr[redacted]'s complaint regarding the availability of funds and the level
of customer service received. RushCard
logs all customer contact and activity associated with financial cards
We
are unable to release any information on Mr[redacted]'s account due to third party
privacy laws
We appreciate the feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
[redacted]
Customer
Service Specialist

March 8,
"text-decoration:none">
VIA ONLINE SUBMISSION:
Revdex.com
W Seventh St
Suite
Cincinnati Ohio
Re: Consumer: [redacted]
Complaint number:
Complaint date: March 1,
To Whom It May
Concern:
This
letter is in response to the consumer complaint referenced aboveUniRush, LLC which provides the RushCard prepaid
card takes customer complaints seriously and strives to provide quality
customer service while dutifully protecting customer funds and information.
[redacted]
complaint contends that she would like a refund for an error allegation dispute
for a transaction in the amount of $that was made on September 11,
On October 7, [redacted] contacted
RushCard customer service to file an error allegation dispute. On December 8, 2015, [redacted] error
allegation dispute was determined to be deniedBased on the disputes
department investigation in conclusion, no error was found regarding [redacted]
dispute. A letter was sent to [redacted]
indicating the resolution of the disputeOn March 4, 2016, a corporate
customer service specialist attempted to contact [redacted] to discuss the
resolution
If
[redacted] does not agree with the outcome of the dispute, a rebuttal letter
may be sent to reopen the denied error allegation dispute[redacted] will need
to fax the rebuttal letter and any additional documentation to the disputes
department at ###-###-####We encourage [redacted] to work with the merchant
to resolve any issues regarding products or services renderedRushCard has
determined that the transaction was completed as requested
We
appreciate [redacted] feedbackOur goal is to provide financial convenience
and security supported by efficient dispute process. We research each claim we receive and make
final judgment based on cardholder agreement and merchant input when possible
RushCard Corporate
Customer Service

September 11,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to
the attached complaint, Complaint No[redacted], which the RevDex.com® ("Revdex.com") received from [redacted] on September 9, UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted]'s complaint contends that RushCard received
and posted her payroll direct deposit of $to her expired RushCard
account[redacted] also stated that she would like her funds to be applied to
her new RushCard
On August 31, 2015, [redacted]
contacted RushCard customer service and requested a block to be placed on her
card ending in [redacted] On September 4,
2015, RushCard received her direct deposit and was automatically posted to [redacted] accountOn September 8, 2015, [redacted] requested to receive a
replacement card via expedited delivery due to the card expiring[redacted]
provided her account and routing number to the remitter to set up direct
depositOn September 10, 2015, [redacted] received her RushCard and has access
to her funds
We appreciate [redacted] feedback and sincerely
apologize for the inconvenience this has caused.
Tyree T
Corporate Customer Service

August
25,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on August 19, 2015.
UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources
[redacted] complaint contends that RushCard blocked her account due to failed
verification[redacted] also stated that she was advised to submit a driver's
license, a social security card and valid proof of address
On
August 14, 2015, [redacted] contacted RushCard customer service to order a
replacement card and failed verification.
As per the RushCard Cardholder Agreement, RushCard requested proof of
identity from [redacted], and she was asked to submit a copy of her Social
Security Card, Government Issued Identification, and proof of address dated
within the last days
[redacted] began submitting the requested documents to verify her identity on
August 17, The documents submitted by [redacted] were deemed invalid due
to being illegibleOn August 25, a Risk Manager reviewed the documents
submitted by [redacted], and all requested documents were accepted as validA
RushCard Corporate Customer Service Specialist attempted to contact [redacted]A replacement card will need to be process on [redacted] account
to gain access to her funds
We look
forward to serving [redacted] financial needs in the futureOur customer's security is a top
priority at RushCard and proper verification is a necessary step to that goal
Regards,
Tyree T
Corporate Customer Service

August
20,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on August 18, 2015.
UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources
[redacted] complaint contends that RushCard blocked her account in March due to failed
verification[redacted] also stated that he was advised to submit a driver's
license, a social security card and valid proof of address
On
March 9, 2015, [redacted] contacted RushCard customer service to order a
replacement card and failed verification.
As per the RushCard Cardholder Agreement, RushCard requested proof of
identity from [redacted], and she was asked to submit a copy of her Social
Security Card, Government Issued Identification, and proof of address dated
within the last days
Ms
Baker began submitting the requested documents to verify her identity on March
20, The documents submitted by [redacted] were deemed invalid due to being
illegibleOn August 19, a Risk Associate reviewed the documents submitted
by [redacted], and all requested documents were accepted as validA RushCard
Corporate Customer Service Specialist contacted [redacted] to process express
cash with a $fee to receive her funds sooner and a replacement card was
issued via regular delivery
We look
forward to serving [redacted]'* financial needs in the futureOur customer's security is a top
priority at RushCard and proper verification is a necessary step to that goal
Regards,
Tyree T
Corporate Customer Service

June 16,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on June 9, 2015. UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources
[redacted] complaint contends that she had not received her $[redacted] cash
load deposit onto her RushCard account on June 8, [redacted] also stated
that she received conflicting information from RushCard Customer Service
regarding her [redacted] cash load
On June
8, 2015, [redacted] loaded a $[redacted] cash load deposit onto her RushCard
account
[redacted] contacted RushCard Customer Service and was advised that her cash load
deposit was not received and can take up to hoursA request was escalated
to RushCard Corporate Customer Service for additional research on [redacted] account
It was determine on June 9, RushCard received and posted [redacted] cash
load to her accountA RushCard Corporate Customer Service Specialist contacted
[redacted] to apologize for the inconvenience, confirmed the deposit and waived the
$monthly fee back to her account
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
Regards,
[redacted]
Corporate Customer Service

Revdex.com
W Seventh St Suite
Cincinnati Ohio
"line-height:150%">Case: [redacted]
May 4,
We received [redacted] complaint
regarding access to her funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cards
We sincerely
apologize for the inconvenience [redacted] is experiencing when trying to contact
our call centers and we are currently having extremely high call volumes On 5/4/[redacted]
filed a dispute for an unauthorized ATM transaction for $at [redacted] that was made on her accountAll RushCard disputes are handled
through our dedicated dispute team and are worked in the order that they are
receivedI am showing that the dispute form as been sent to the email on the
account[redacted] was advised of the provisional credit option and will need
to receive the form back from her within business days to qualify for a provisional
credit[redacted] will need to allow 45-days for the dispute team to investigate the
claimOnce the claim is final [redacted] will receive a letter in the mail
regarding the outcome of the disputeWe apologize for the inconvenience this
has caused
We appreciate [redacted]
feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
[redacted]
Customer Service Specialist

October 16,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No[redacted], which the RevDex.com® ("Revdex.com") received from [redacted], on October 1, UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted] complaint pertains that RushCard processed
a replacement card and was charge for a $expedited card fee and nine $
card to card transfer fees to her RushCard account due to an error In addition [redacted] requested that the all
card to card transfer fees and the expedited fee be refunded
On August 29, 2015, [redacted] contacted RushCard customer
service regarding an unauthorized transaction being made on her account. [redacted] contacted RushCard Customer Service
again on September 9, and requested an expedited replacement card with a
$feeOn September 24, a request was escalated to corporate for the $
expedited card fee to be refundedPer [redacted] request we processed a
refund of the $fee to her RushCard accountOn October 8, a blocked
was placed on [redacted] card by a Corporate Risk Analyst due to her card being
compromised [redacted] RushCard
account ending in [redacted] was blocked as a precautionary measure to prevent any
unauthorized transactions being made on her account. [redacted] requested another card be expedited
with a $feeOn October 16, 2015, a Corporate Customer Service Specialist
attempted to contact [redacted] to advise her that the $expedited fee was
refunded and a courtesy fee of $was credited to her account.
We appreciate [redacted] feedback and sincerely apologize
for the issues she had with her RushCard cardOur goal is to provide financial
convenience supported by reliable customer service
Kathy R
Corporate Customer Service

March
15,
"">
VIA ONLINE SUBMISSION:
RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted]on
March 8, 2016. UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources
[redacted]'s complaint contends that she
never received her replacement card[redacted] also stated that she received conflicting information when contacting
RushCard customer service[redacted]
would like to have access to the funds on her account
On January
28, [redacted] contacted RushCard customer service to request a
replacement card for the account ending in A customer service representative issued a
replacement card on [redacted] account and was sent to the incorrect address[redacted] never received the replacement card,
which resulted in a call on February 11, Due to a related system errors, a new RushCard
could not be generated for [redacted] and she was advised that her previous
card encountered an error with processing the expedited replacement cardOn March 15, 2015, a corporate customer
service specialist attempted to contact [redacted] to advise that an expedited
card was issued to the current address on the account
We appreciate [redacted] feedback
and sincerely apologize for
the substandard customer service she received when contacting RushCard Customer
ServiceOur goal is to provide financial convenience supported by reliable
customer service
Regards,
Satoyra H
Corporate Customer Service

December 9,
"Times New Roman", serif;">VIA ONLINE SUBMISSION: Revdex.com® E4th STE Cincinnati Ohio Re: Complaint # [redacted] Consumer: [redacted] To Whom It May Concern: This letter is in response to the attached complaint, Complaint No[redacted], which the Revdex.com® ("Revdex.com") received from [redacted] on December 7, UniRush, LLC which is the program manager for the RushCard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources [redacted] complaint states that she has not received a $credit that she was promised for the UNCLERUSH promotion. [redacted] also states that she wants a total refund On December 3, 2016, [redacted] contacted RushCard customer service and was educated on the promotion qualificationsIn order to receive the second $of the Uncle Rush promotion [redacted] will need to have a direct deposit of $or more post to her accountWe attempted to contact [redacted] on December 9, to advise of the previous information We appreciate [redacted] feedbackOur goal is to create promotions that are easy to complete and deliver financial convenience supported by reliable customer service. RushCard Corporate Customer Service

RevDex.com
class="MsoNormal" "line-height:150%">W Seventh St
Suite
Cincinnati OH
RE: Case [redacted]
April 14,
We received Mr
Gray's complaint regarding the availability of funds and the level of customer
service received. RushCard logs all
customer contact and activity associated with financial cards
We apologize for
the confusion that may have occurred between [redacted] and our customer service
department. [redacted] contacted our
customer service department on 4/10/and 4/11/regarding a direct
deposit from his school that had not posted to his account. [redacted] was advised at that time that we had
not received any direct deposit under his name or account number, and to please
check with the remitter to make sure the deposit was sent with the correct
account information. On 4/13/we
received [redacted] direct deposit and it has been posted to his account
Please see below the details of the direct deposit
Posted
Date
Effective
Date
Amount
Type
Deposit
Status
Description
4/13/
4/13/
$
Direct
Matched
[redacted] [redacted]
We appreciate [redacted] feedback. These types of issues
go directly against our mission of access and inclusion for everyone and we
look to be clearer and avoid similar problems for all of our customers
Regards,
[redacted]
Customer
Service Specialist

September 16,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No[redacted], which the Revdex.com® ("Revdex.com") received from [redacted] on September 11, UniRush,
LLC d/b/a RushCard takes customer complaints seriously and strives to provide
quality customer service while dutifully protecting customer identities and
resources.
[redacted] complaint contends that RushCard would not
release an authorization hold for a purchase that was made on September 9,
in the amount of $[redacted] also stated she has received conflicting
information from RushCard Customer Service Representatives.
On September 9, RushCard
received an authorization hold on [redacted]'* RushCard account ending in [redacted]
for $[redacted] advised RushCard customer service that the merchant voided
the holdPer RushCard Cardholder Agreement, we are unable to release an
authorization cashback hold on [redacted] accountOn September 11, 2015, [redacted]
[redacted] contacted RushCard Corporate Office and was advised by a Customer Service
Specialist that the hold is due to be released on the expiration date of September
19,
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this has caused.
Tyree T
Corporate Customer Service

The
Revdex.com
"
line-height:150%,sans-serif>
W Seventh St Suite
Cincinnati
Ohio
Case
number: [redacted]
May
8,
We
received [redacted] complaint regarding the bill payment and the level of
customer service received. RushCard logs
all customer contact and activity associated with financial cards
We
sincerely apologize for the inconvenience that [redacted] experienced with her
blocked account and access in receiving her fundsI am showing on 4/21/that
[redacted] account has been permanently closed and a bill payment of $has
been issued for the remaining balance[redacted] called into RushCard call
center the same day to inquire about the block and was advised that the funds
were issued to the address on the accountThe address on the account was [redacted]
[redacted] old address and needed to be changed to her current address to receive
the bill payment[redacted] information was updated and a request was sent to
Corporate to stop the bill payment and reverse the funds back to the accountThe time frame for a bill payment to be stopped and credited
back to the account can take up to 7-bdsThe bill payment was stopped on 5/6/and the funds were reversed back
to [redacted] accountI have spoken with [redacted] personally and advised that
we can issue her funds sooner by processing express cash and waiving the $
fee[redacted] agreed to receive express cash and we have provided the reference
number [redacted]Once again we apologize for [redacted] frustration and the
inconvenience this may have caused
We
appreciate [redacted] feedbackThese types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
[redacted]
Customer
Service Specialist