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Reviews Unirush Financial Services

Unirush Financial Services Reviews (1603)

October 28,
"Times New Roman", serif;">VIA ONLINE SUBMISSION: Revdex.com® E4th Ste Cincinnati Ohio Re: Case #[redacted] Consumer: [redacted] Date: October 28, To Whom It May Concern: This letter is in response to the attached complaint, Case No[redacted] which the Revdex.com® ("Revdex.com") received from [redacted], on October 28, UniRush, LLC which provides the RushCard prepaid card takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer funds and information. [redacted] complaint states that RushCard was not able to release a pending unauthorized transaction on her account. [redacted] also states that she would like the funds of $1,credited back to the account On October 28, 2016, a corporate customer service representative contacted [redacted] to discuss the pending transaction of $1,from [redacted]. We do show that [redacted] has filed a dispute through our dispute department We have advised [redacted] that the research time frame is 45-days for completion. We appreciate [redacted] feedback. We are dedicated to our customer's security and have taken the necessary steps to help dispute the transactions in question RushCard Corporate Customer Service

The
Revdex.com
"
line-height:200%,sans-serif>
W Seventh St Suite
Cincinnati
Ohio 45202-
March 31,
RE: Case [redacted]
We received [redacted] complaint regarding her
card being compromised and the level of customer service receivedRushCard
logs all customer contact and activity associated with financial cards
On
3/27/[redacted] called into the center to report that unauthorized charges
were made on her RushCard accountPer process and procedure in the event a
card is compromised from unauthorized transactions, we block the member's card
and a replacement card will need to be reissuedA block is placed as a
precautionary measure to ensure no other transactions are to be authorize on
that cardWe did offer [redacted] two forms of delivery– one being standard of 7-
business [redacted]s and the other being expedited delivery of 1-business [redacted]s with
a $fee[redacted] refused to pay the $expedited card fee, so as a onetime
courtesy the fee was waived and the card was issued on 3/27/[redacted] has
now received and activated the cardI am showing the unauthorized transactions
have settled on [redacted]'s account and [redacted] will need to contact RushCard
customer service to file a dispute regarding the unauthorized chargesWe
apologize for the frustration and the inconvenience this may have caused [redacted]
We appreciate [redacted] feedbackThese types of
issues go directly against our mission of access and inclusion for everyone and
we look to be clearer and avoid similar problems for all of our customers
Regards,
[redacted]
Customer Service Specialist

May 27,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No[redacted], which the Revdex.com® ("Revdex.com")
received from [redacted] on May 20, UniRush, LLC d/b/a RushCard takes
customer complaints seriously and strives to provide quality customer service
while dutifully protecting customer identities and resources.
[redacted]'s complaint contends that she filed an
unauthorized transaction dispute on May 3, for $MsCaughman
stated that she received conflicting information from RushCard Customer Service
Representatives about the status of receiving her dispute form and the eligibility
of a provisional credit.
On May 3, [redacted] filed an unauthorized
transaction dispute regarding multiple charges on her accountAll
RushCard disputes are handled through our dedicated dispute team and are worked
in accordance with Regulation E guidelinesOn May 19, we received [redacted] signed form and the team was able to properly process the claimOn
May 20, 2015, [redacted] unauthorized transaction dispute was decided in
her favor and a final credit of $was issued to her accountA RushCard Corporate Customer
Service Specialist attempted to contact [redacted] to apologize for
her frustration that this matter has caused, and to advise her of the outcome of the investigationA
letter has been sent to the address on the account notifying [redacted] of
the resolution. The unauthorized transaction
dispute has been closed, and as
such we consider this matter resolved.
We appreciate [redacted]
feedback and sincerely
apologize for the inconvenience this has caused.
[redacted]
Corporate Customer Service

Revdex.com
"
line-height:150%,sans-serif">W Seventh St Suite
Cincinnati Ohio
RE: Case
[redacted]
April 1,
We received [redacted] complaint
regarding access of her funds and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards
We
completely understand [redacted] concern with her account being blocked
After reviewing [redacted] account, I show that the account has been closed
by RushCard corporate due to account take overDue to not being able to keep
the account secure, RushCard reserves the right to close the account
Unfortunately, [redacted] account will not be reopened and the remaining
balance of $3,has been issued via bill payment to the address on the
account on 4/1/[redacted] will receive the bill payment within 7-
business day via regular mailWe sincerely apologize for any inconvenience and
frustration this has caused [redacted]
We appreciate [redacted]
feedbackThese types of issues go directly against our mission of access and
inclusion for everyone and we look to be clearer and avoid similar problems for
all of our customers
Regards,
[redacted]
Customer Service Specialist

August
18,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This letter is in response to the attached complaint, Case
No[redacted],
which the Revdex.com®
("Revdex.com") received
from [redacted], on August 14, UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted] complaint contends
that RushCard denied her error allegation dispute in the amount of $from
[redacted][redacted] also requested that her funds be credited back to her
account
On June
10, [redacted] filed an error allegation dispute regarding a $
charge on her account On June 10,
2015, the RushCard dispute team received a signed error allegation dispute form
from [redacted]The dispute process can take up to to days to investigate
the claimOn August 4, 2015, [redacted] error allegation dispute was
denied due to no error occurredA Corporate Customer Service Specialist attempted
to contact [redacted] and advised her of the rebuttal letter process to
reopen the denied error allegation dispute and to provide any additional
documentation to the disputes department fax # ###-###-####We encourage Ms
Lewinson to work with the merchant to resolve any issues regarding products or
services renderedRushCard has determined that the transaction was completed
as requested
We appreciate [redacted] feedback and sincerely
apologize for the substandard customer service she received when contacting
RushCard Customer ServiceOur goal is to provide financial convenience
supported by reliable customer service
Tyree T
Corporate Customer Service

June 30,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No[redacted], which the
Revdex.com®
("Revdex.com") received
from [redacted],
on June 25, UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
[redacted]' complaint
states that she has not received her funds from an error allegation dispute
filed on June 4, in the amount of $[redacted] also stated that
RushCard closed her account and requests for her account to be reopened
On June
4, [redacted]' filed an error allegation dispute regarding a $
charge on her account On June
16, 2015, [redacted]'
RushCard account was permanently closed in accordance to RushCard terms and
conditions. [redacted] was refunded
the error allegation dispute charge on June 25, On June 29, a
$provisional credit was reversed from [redacted] account which caused
the account to go into a negative status and debited the dispute chargeThe error
allegation dispute has been final and [redacted]' will receive a letter in
the mail regarding the outcome of the dispute
We appreciate [redacted]' feedback and continue to review our
processes to assure customer protection and convenience
Tyree T
Corporate Customer Service

RevDex.com
"
line-height:150%,sans-serif>
W Seventh St, Suite
Cincinnati,
Ohio
RE: Complaint ID [redacted]
April
28,
We
received [redacted] complaint and the level of customer service
received. RushCard logs all customer
contact and activity associated with financial cards
We apologize for the frustration
[redacted] experienced regarding our RushCard customer serviceAfter
further research, I have pulled call logs by using the phone number on the
complaint and the account and found that there were no records of [redacted]
attempting to contact our customer service call centersWe're
in the process of updating our banking information to further improve our
Direct Deposit feature. We've sent notices to many of our cardholder employers
requesting they use the most up to date routing and account informationSome
employers and originators of deposits may reach out to verify the account
information
This change will not affect
[redacted] from receiving his direct depositsI have also,
pulled email logs of [redacted] contacting our agents regarding the direct
deposit changeUnfortunately, our agents are currently unable to respond in
reference to the routing number change and advised him to contact our customer
service for additional assistance
I am showing that we have not received
[redacted] direct deposit as of yetWe sincerely apologize for the
miscommunication and the inconvenience this has caused
We appreciate [redacted]
feedbackThese types of issues go directly against our mission of access and
inclusion for everyone
Regards,
[redacted]
Customer
Service Specialist

January
27,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case #[redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No[redacted] which the
Revdex.com®
("Revdex.com") received
from [redacted], on January 25, UniRush,
LLC which is the program manager for the RushCard prepaid debit card program
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources
[redacted] complaint contends that he is due $ [redacted] also stated that he would like compensation
in the amount of $for loosing his insurance and [redacted].
On January
27, a Corporate Customer Service Specialist attempted to contact [redacted] for clarification of his complaintWe would be more than happy to
investigate this situation for [redacted] and assist in any way possible, with
additional information
We appreciate [redacted] feedback
RushCard Corporate Customer Service,

August
25,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Case # [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Case No[redacted], which the RevDex.com® ("Revdex.com") received from [redacted], on August 19, UniRush, LLC d/b/a RushCard takes customer complaints
seriously and strives to provide quality customer service while dutifully
protecting customer identities and resources.
[redacted]'* complaint contends that he filed an unauthorized transaction dispute for
an amount of $[redacted] also would like to be refunded for the disputed
transaction
On May
22, [redacted] filed an unauthorized transaction dispute regarding a charge
of $from PURCHASNGPOWER On
May 26, 2015, the RushCard dispute team received a signed unauthorized
transaction dispute form from [redacted]On July 6, 2015, [redacted] unauthorized
transaction dispute was denied due to no error occurredOn August 18, a $
provisional credit was reversed from [redacted] account
On August 25, 2015, A Corporate Customer Service Specialist
attempted to contact [redacted] to regarding the rebuttal letter process to
reopen the denied unauthorized transaction dispute[redacted] will need to fax
the rebuttal letter and any additional documentation to the disputes department
at ###-###-####We encourage [redacted] to work with the merchant to resolve any
issues regarding products or services renderedRushCard has determined that
the transaction was completed as requested
We appreciate [redacted] feedbackOur goal is to provide
financial convenience supported by reliable customer service
Tyree T
Corporate Customer Service

August 28,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No[redacted], which the Revdex.com® ("Revdex.com")
received from [redacted] on August 21, UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted]' complaint
contends that RushCard processed a bill payment on July 23, in the amount
of $[redacted] also stated that she never received the funds and requested
that the bill payment be processed again to the address on the account
On July 11, 2015, [redacted] contacted
RushCard customer service to request closure to her accountThe customer
service representative processed [redacted]' request by placing a block on the
accountOn July 22, an ACH direct deposit in the amount of $was
received and posted to the accountOn July 23, 2015, [redacted] contacted
RushCard customer service again and was advised that a bill payment will have
to be processed to receive her fundsThe bill payment failed due to invalid
payee address and the funds were manually reversed back to the account on
August 21, On August 27, 2015, A Customer Service Specialist contacted
[redacted] and issued express cash delivery with waiving the $fee
We appreciate [redacted]' feedback
and sincerely apologize
for the inconvenience this has caused.
Tyree T
Corporate Customer Service

June 24,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on June 18, 2015.
UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources
[redacted] complaint contends that RushCard erroneously canceled her son [redacted] RushCard account and need access to his funds[redacted] also stated
that she faxed in the required documentation for Power of Attorney on June 9,
We
are unable to release any information on [redacted] account due to third
party privacy lawsA Corporate
Customer Service Specialist contacted [redacted] and advised we have not
received the required legal papers, and to send documentation to the RushCard Corporate
fax number for efficient handlingOnce received, documentation will be
reviewed
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
Regards,
[redacted]

Revdex.com
"line-height:200%">[redacted]
Cincinnati, Ohio[redacted]
RE: Complaint
ID # [redacted]
We received Ms
[redacted]'s complaint regarding the availability of her funds and the level of
customer service received. RushCard logs
all customer contact and activity associated with financial cards
I completely
understand Ms[redacted]'s concern regarding her direct deposit not being posted to
her accountAfter reviewing the account the direct deposit in question was
received on 2/6/and was not automatically posted to the account due to
invalid account informationWe have been receiving Ms[redacted]'s direct deposits
for a number of years with invalid account informationPreviously RushCard has
been manually posting Ms[redacted]'s direct deposits to her account We have recently updated our financial system
to have deposits automatically returned with invalid account informationWe
sincerely apologize that Ms[redacted] was unaware of this information and we advise
her to update her account and routing information with the remitterWe have
posted the direct deposit on 2/9/as a last time courtesyGoing forward any
deposits that are sent with invalid account information will not be posted to
the accountDue to the misinformation that was given to Ms[redacted] by our
customer service agents and late fees incurred, we have provided a $[redacted] credit to Ms[redacted]'s accountOnce again we sincerely apologize for the
inconvenience and the frustration that this has caused Ms[redacted]
We
appreciate Ms[redacted]'s feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers
Regards,
[redacted]
Customer
Service Specialist

August 29th,2016 VIA ONLINE SUBMISSION:Revdex.com EFourth Street, Suite 600Cincinnati, OH 45202Re: Consumer: [redacted]Complaint number: [redacted]
class="Apple-tab-span" "white-space:pre"> Complaint date: To Whom It May Concern:This letter is in response to the consumer complaint # [redacted] referenced aboveUnirush, LLC, which is the program manager for the RushCard prepaid debit card program, ("RushCard") takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources On July 22nd, 2016, [redacted] contacted UniRush to file an unauthorized dispute on four transactions posted on July 22nd, at two [redacted] ATM's totaling $[redacted] claimed she was at work when the fraudulent charges occurred and that her card was in her possession[redacted] was advised she would need to sign the dispute form and send it back to UniRush within ten business to get provisional if the investigation takes longer than ten business daysOn July 27th, 2016, [redacted] called UniRush customer service departing wanting to when the temporary credit will be dispersedHowever, she hung up the phone while customer service agent was assisting herOn August 3rd, 2016, [redacted] called UniRush customer service line demanding to speak to a supervisor in regards to the provisional credit date; customer service agent informed her a supervisor would only quote her temporary credit will be dispersed on or before August 5th,2016.On August 5th, 2016, [redacted] claimed was denied due to pattern with ATMOn August 15th, 2016, UniRush Disputes Manager overturned denial and approved [redacted] caseCredit was issued for the amount disputed to her RushCard account, and a final approval letter was sent to [redacted].We appreciate [redacted] feedback regarding this matter, and the opportunity this will provide for us to improve upon this letter. Regards,RushCard Corporate Customer Service

June 15,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint,
Complaint No[redacted], which the Revdex.com® ("Revdex.com") received from [redacted] on June 8, UniRush, LLC d/b/a RushCard takes customer
complaints seriously and strives to provide quality customer service while
dutifully protecting customer identities and resources.
[redacted] complaint contends that RushCard held his funds from a
pending authorization hold of $[redacted] stated that the merchant
received the correct payment amount and that the hold should have been credited
to his account
On May 31, [redacted] RushCard received a partial
authorization hold for Country Inn & Suites in the amount of $On
June 7, RushCard Customer Service received a call from [redacted] stating
that the partial hold needed to be released sooner than the expiration date of
June 10, RushCard customer service attempted to contact the merchant to
verbally validate the hold with the member on the line, the action was left
unresolved[redacted] called RushCard Customer Service on June 9, and
the representative manually released the pending hold to his RushCard accountOn
June 15, 2015, A Corporate Customer Service Specialist attempted to contact [redacted] and we're waiting for his returned call
We appreciate [redacted] feedback
and sincerely apologize
for the inconvenience this matter has caused.
Tyree Turner
Corporate Customer Service

Revdex.com
"line-height:150%">W Seventh St Suite
Cincinnati Ohio
RE: Case
[redacted]
April 16,
We received [redacted] complaint
regarding the access of her funds and the level of customer service
received. RushCard logs all customer
contact and activity associated with financial cards
We completely
understand [redacted] concern with the outcome of her dispute
All RushCard disputes are handled through our
dedicated dispute team and are worked in the order that they are receivedI am
showing we received the written dispute form back from [redacted] on 4/8/
and after investigating the dispute we have denied [redacted] claim
RushCard is unable to credit the account and a letter has been sent out explaining
the denial of the claim[redacted] was instructed by multiple agents at our
call centers and from the corporate office to send a rebuttal letter to the
dispute team regarding the outcome of the disputeIf [redacted] has any
additional information that she would like to provide, she will need to do so
in the rebuttal letter We have also
pulled all the calls on the account and reviewed them to insure [redacted]
was advised of the correct informationWe sincerely
apologize for any inconvenience and frustration this has caused [redacted]
We appreciate [redacted] feedbackThese
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers
Regards,
[redacted]
Customer Service Specialist

RevDex.com
W
Seventh St Suite
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
150%">Cincinnati
Ohio
RE: Case # [redacted]
March 17,
We
received [redacted] complaint regarding access to his funds and the level of
customer service received. RushCard logs
all customer contact and activity associated with financial cards
On
2/10/[redacted] filed a dispute in regards to multiple unauthorized
transactions that were made at on his accountAll
Rush Card disputes are handled through our dedicated dispute team and are worked
in the order that they are receivedAfter investigating the dispute they have denied Mr
Johnson's claimWe completely understand [redacted] concern with the
outcome of his dispute and is unable to credit the account[redacted] should
receive a letter explaining the denial and can file a dispute for the outcome
of the claim by following the instructions on the letter received[redacted]
spoke with one our corporate specialist and was advise of this informationCall
recordings were pulled and listened to by one of our specialist and [redacted]
was given misinformation regarding the time frame of potentially receiving a
provisional creditWe sincerely apologize for the misinformation provided and
the inconvenience this has caused [redacted]
We
appreciate [redacted] feedbackThese types of issues go directly against
our mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
[redacted]
Customer
Service Specialist

The Revdex.com
W Seventh St Suite
Cincinnati Ohio 45202-
"line-height:150%">RE:
Case [redacted]
May 1,
We received [redacted] complaint
regarding access to her funds and the level of customer service received due to
his card being blocked. RushCard logs
all customer contact and activity associated with financial cards
RushCard's standard operating procedures
require that we monitor our customer accounts for compliance, suspicious activity,
account take over, fraudulent activity and to protect the integrity of RushCard
as a business and our customer accounts
On 4/26/[redacted] card was blocked due to possible account take overPer process and
procedure we have asked [redacted] to provide us verification documentation
(valid State issued ID/Driver's License, SS card, and proof of address – dated
within the last days)I am showing that [redacted] has sent in all the
required documentation and they were forwarded to the corporate office for
review On 4/28/Corporate has
reviewed documents and [redacted] card has been unblockedWe apologize for
any inconvenience and frustration this may have caused [redacted] Starkey
We appreciate
[redacted] feedbackOur goal is to make sure we not only protect our
members but also protect the integrity of RushCard
Regards,
[redacted]
Customer Service Specialist

June 2,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on May 26, 2015.
Unirush, LLC d/b/a Rushcard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources
[redacted] complaint contends that Rushcard blocked her account in April due to
failed verification, and that she needed to submit a driver** license, a social
security card and valid proof of address
On
April 27, 2015, [redacted] Rushcard account ending in was blocked due to
failed verification when attempting to access the account. In accordance with internal policies and
security procedures, Rushcard requested proof of identity from [redacted]. She was asked to submit a copy of her Social
Security Card, Government Issued Identification, and proof of address dated
within the last days
[redacted] submitted the requested documents to verify her identity between April
and May 8, The documents submitted by [redacted] were deemed invalid by a
Risk AssociateOn June 2, a Risk Manager conducted a thorough review of
the information provided and RushCard determined that [redacted] adequately
verified her identification and address[redacted] account is unblocked with
unrestricted access to her fundsA RushCard Corporate Customer Service Specialist attempted to
contact [redacted] to advise her of the resolution
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
Regards,
[redacted]
Corporate Customer Service

August 26,
VIA ONLINE
SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
115%text-autospace:none">Revdex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint # [redacted]
Consumer:
[redacted]
To Whom It May Concern:
This letter is in response to the attached complaint, Complaint
No[redacted], which the Revdex.com® ("Revdex.com")
received from [redacted] on August 21, UniRush, LLC d/b/a RushCard
takes customer complaints seriously and strives to provide quality customer
service while dutifully protecting customer identities and resources.
[redacted] complaint
contends that RushCard blocked his account in and has no access to his
funds[redacted] also stated that he was advised to submit a driver's license,
a social security card and release papers
On
August 1, 2012, [redacted] account was blocked due to RushCard being
notified of his incarcerationAs per the RushCard Cardholder Agreement, due to the high amount of fraud that occurs with incarcerated customers,
we block the account and request for documentationWe asked for the power of
attorney (Lucille [redacted] Wilson) who is
taking ownership of [redacted] account to provide a notarized power of attorney
document, a copy of a Social Security Card, Government Issued Identification
and proof of address dated within the last days
On February 13, 2013, RushCard received
the requested documentation from [redacted] Power of Attorney (Lucille
[redacted] Wilson) and documentation was deemed validOn September 11, a
Risk Analyst attempted to contact [redacted] ThomasonOn September 13, a bill
payment for $was issued and [redacted] account and was determined to
be closedRushCard is showing record that the bill payment was cashed on
September 27, by [redacted] Power of Attorney (Lucille Thomason
Wilson)Attached to the response is a copy of the cashed check
We appreciate [redacted]
feedback.
Tyree T
Corporate Customer Service

July 15,
VIA ONLINE SUBMISSION:
"margin-bottom:0in;margin-bottom:.0001pttext-autospace:none">RevDex.com®
W Seventh St Suite
Cincinnati Ohio
Re: Complaint
ID: [redacted]
Consumer:
[redacted]
To Whom
It May Concern:
This
letter is in response to the attached complaint, Complaint No[redacted] which
the Revdex.com®
("Revdex.com") received
from [redacted] on July 14, 2015.
UniRush, LLC d/b/a RushCard takes customer complaints seriously and
strives to provide quality customer service while dutifully protecting customer
identities and resources
[redacted] complaint contends that RushCard blocked her account in June due to
failed verification[redacted] also stated that she was advised to submit a driver**
license, a social security card and valid proof of address
On June
27, 2015, [redacted] RushCard account was blocked due to failed verification
when attempting to access the account. As
per the RushCard Cardholder Agreement, RushCard requested proof of identity
from [redacted]She was asked to submit a copy of her Social Security Card,
Government Issued Identification, and proof of address dated within the last
days
[redacted] began submitting the requested documents to verify her identity on July 1,
On July 15, 2015, a Risk Investigator
reviewed the documents submitted by [redacted], and all requested documents
were accepted as valid. A RushCard
Corporate Customer Service Specialist contacted [redacted] to advise her of the
update. [redacted] account has been permanently
closed and her direct deposit has been returned back to the remitterA bill
payment for the remaining funds of $has been issued via regular mail and
will be received within 7-business days
We appreciate [redacted] feedback and sincerely apologize for the
inconvenience this has caused.
Regards,
Tyree T
Corporate Customer Service

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Address: PO Box 62964, Cincinnati, Ohio, United States, 45262-0964

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