Unirush Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I'm still not able to get through to customer service it hangs up this is weeks later after the fact and also my direct deposit is not in todayIt appears they are still having IVR and processing issues.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I believe that during they're system maintenance my information was comprimisedIt is not coincidental that when that happened that my account was comprimisedI have had no issues up until that day and they day that happened was the same day the money in my account disappearedNo one addressed my concern of the inconvience and hardship this has caused meI had no money to buy food or pay any of my bills leaving me to struggle until my next pay dayI would like to be hugely compensated for the mistake made on they're behalfOver $was stolen from my account, I think it would be fair is all of my money was replaced as well as payment of $for my inconvience of late fees and disconnection on my services that I usually pay with my card
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
you have made it clear that you will not be returning my fundsEven though you have not given good reason If the card was inactive then a charge to the card could not have happenedYour company does not allow ach debits to occur, so the company (***) would have to have ran the charges against the inactive card numberYou have given no explanation as to how that could have happened So even though you state that the funds aren't available you have not satisfied me as to how, why the charge from *** was allowedI am willing to accept that I will not receive my funds back, but there needs to be an admission on your part of your companies failure to handle this issue appropriately *** ***'s card should have been canceled and no charges should have been able to be charged But for this fact I would have been able to reverse the card to card transfer, receiving my funds back in full Instead, she has had to order a replacement card, (wait for it to come in the mail)remove the remaining funds and call your customer service once again to cancel the cardThat does not make sense You have done everything to keep from admitting your companies mistake and nothing to retain your customers I fear because of the type of customer you serve.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint The funds were sent back to Rushcard 07/10/@ 7:amI contacted the payment vendor Paymentus Corp and confirmed the funds would not be collectedThey submitted a letter to Rushcard advising them to release my fundsRushcard still refuses to give my money backI went further and contacted the Visa network they also confirmed the funds were charged back to RushcardI can not understand why this company does not want to give me my money backThey gave me the processing fee but not the actual paymentI just want my money back and I want nothing more to do with this companyTheir business practice is awfulI have lost so much due to this error and they still want to hold up my moneyJust return my funds please you have them already!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Ok, I have alot to say about this, first when your respond to a message make sure you have the dates rightYou responded that Rushcard debited $from my account on October 29, Really? The date is April 20, how is that possible? Another thing, the very first response you put up was:
On October 16, 2015, RushCard issued a temporary credit of $due to a delay in deposits caused by a service interruptionOn October 19, 2015, RushCard reversed the temporary credit because the direct deposit posted on October 17, The debiting back of the $has cause the discrepancy in balance
OK, but here is the deal, my direct deposits go to Rushcard every week on Monday, they are posted on my account every Wednesday with the balance availableOk, last year in October of on Wednesday the 14th my direct deposit was not posted, instead it was posted on my account on Friday 16, Now we get to the problem, I had bill I paid on Friday that was $150, the next day on Saturday 17, my account was showing a $balanceIf Rushcard did what they said, I should have had over $in my accountRushcard in previous responses said that they issued a temporary credit of $on the 16th, then the next day my direct deposit was posted $549.59, then two days later they debited my account $Ok, lets see, balance on October 15th was $10.00, so $plus $is $559.59, I had a bill that was $150.00, so $minus $is $409.59, so on October 17, Rushcard says that my direct deposit hit my account, so thats another $plus my balance of $is $959.18, really?? Then they waited two whole days to debit $out of my account, I do not know of any Financial service that waits two whole days if you owe them money to take it back but thats what Rushcard is sayingBut the whole problem is that on October 17th of 2015, my balance was $Thats my problemAlso, Rushcard does not have the authorization to do a credit only *** doesRushcard only provides the prepaid debit cards, *** deals with the direct deposits, and *** would need a credit check to do a temporary credit to my accountThe second response from Rushcard was:
Per previous response, On October 29, 2016, RushCard debited $from the account to recoup the initial credit issued in advance of the direct
deposit posted on 10/17/RushCard issued two supplementary courtesy credits of $for the unusual account because of the inconvenience caused by the service interruptionThere are no funds to be reimbursed to the RushCard accountOk, first it was October 19, now it is October 29, 2016, really? Rushcard took over $out of my accountHow can I believe what they say when they are getting the dates of the transactions wrong, I know why its wrong because Rushcard did not do a temporary credit on my account, how do I know that? On October 17th of my balance was $instead of S959.18, because they say that they waited two whole days to debit back the $that they credited twiceAlso, how is my account unusual? What is that about? The third response was:
RushCard experienced a significant service interruption on Monday, October 12, related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct depositsAs a result of this interruption, Rushcard credited direct deposits in advance our direct deposit customersPer previous response, On October 29, 2016, RushCard debited $from the account to recoup the initial credit issued in advance of the direct deposit posted on 10/17/2015. RushCard issued two supplementary courtesy credits of $because of the inconvenience caused by the service interruptionThere are no funds to be reimbursed to the RushCard accountOk, again I guess the new date we are going with is October 29, 2016, this tells me that Rushcard is not paying attention to my problemsSo if what Rushcard says is true then on October 29, they are planning to take out $from my account? Ok the date being wrong, you know everyone is human, as humans we make mistakes, but a typo should only be one, not multipleThat shows me that Rushcard does not know what they are talking about
Per the previous response, Rushcard will not be crediting the account. RushCard experienced a significant service interruption on Monday, October 12, 2015 related to our processor conversion The conversion took significantly longer than expected and we were down for several hours more than we had previously alerted our cardholders In addition, after we came back up, we experienced delays in posting direct depositsAs a result of this interruption, Rushcard credited direct deposits in advance to our direct deposit customersPer previous response, On October 29, 2016, RushCard debited $from the account to recoup the initial credit issued in advance of the direct deposit posted on 10/17/2015. RushCard issued two supplementary courtesy credits of $because of the inconvenience caused by the service interruptionThere are no funds to be reimbursed to the RushCard accountOk, this is the last response from Rushcard, all they did was copied and pasted it from the previous responseMy answer still stands, I want my $that Rushcard took out in an unauthorized transactionSomeone should be held responsible for what is happening, I am a store manager with a retail corporation, I would have fired many people over thisBut guess what, Rushcard does not care about itRushcard states in its terms and conditions that the prepaid debit cards that Rushcard provides is not a credit card and that if the account holders direct deposit has not hit the account yet they can not do a temporary creditI found this out by calling them in March on Wednesday 23, when I first made this complaint, after which the manager that I was talking to said that Rushcard did take the $on October 17, out of my accountSo, I want my money back is case Rushcard does not know it is $If Rushcard does not know what its terms and conditions are then they should go over my previous responses, I copied and pasted them from the Rushcard website
Regards,
*** ***

On June 06th, 2016, *** *** contacted UniRush to file a dispute for an Unauthorized ATM withdraw that occurred on the same day, amounting $402.00, located at *** *** *** *** *** *** *** said she was at work when the transaction occurred, and her card was in her possession the whole time
Based on the investigation, UniRush found no invalid pin counts; in other words, the perpetrator knew *** *** pin numberAlso, approximately one hour after the withdraw, there were two balance inquiries at the same ATM with an available balance of $
If *** *** has any additional questions or concerns, she can reach us by calling the number on the back of her CardWe appreciate *** *** feedback regarding this matter, and the opportunity this will provide for us to improve this letter

"margin: 0in 0in 0pt;">RevDex.com
W Seventh
St Suite
Cincinnati
OH
RE: Case *** *** ***
March 31,
We received *** *** complaint regarding the availability of funds and the level of
customer service received. RushCard logs
all customer contact and activity associated with financial cards
I understand
*** *** complaint regarding the account being blocked with partial
funds from her tax refundRushCard deserves the right to validate any
cardholder’s identity, due to the amount and longevity of *** ***
account, documents were requested on 2/13/On 3/6/*** ***
called into our customer service department and advised the agent that she did
not apply for the RushCard*** *** account will remained closed and a
check for the remaining funds with be issued back to the *** ***
will need to speak with the *** on how to retrieve these funds, once the check
has been received by them
We
appreciate *** *** feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers
Regards,
*** ***
Customer
Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Card ending in *** was closed on August 1, before any replacement card was issuedI was charged $for unlimited rush transactions and a $replacement card feeThe account is closed and a request for refund was submitted but not answeredI'm asking for $the amount charged for the closed card account.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Problem: I filed a dispute in the amount of $that's was unauthorized charges, on my bank statement it shows through sprint but sprint have no records of this chargeHave no received my money back nor a letter, not a phone call regarding this complaintI have had enough of this company they are very unprofessional they don't care about the customersNot to mention today I called and see a charge for $that was taking off my card, rep blocked my card without my authorization and before I could tell her my finance used it this morning she said oh well it's blocked there is nothing that we can do at this point but order you a new card and that takes 7-10business daysI became so irate because my direct depot from my job is suppose to hit tomorrow and I could possible get evicted out my apartment because of this I have no idea what I'm suppose to do nowBut I am going to leave rush card and I advise no one to do business with themAt this point I want to speak with the head person in charge Russell Simmons because these employees and this business he have going on is very unprofessionalPlease help me I need to know what I can do to get my money back

Revdex.com
0in 0pt; line-height: 150%;">W Seventh St Suite
Cincinnati Ohio
RE: Case *** *** ***
April 8,
We received *** *** complaint
regarding access of his funds and the level of customer service received. RushCard logs all customer contact and
activity associated with financial cards
We
completely understand *** *** concern with his account being blockedAfter
reviewing *** *** account, I show that the account has been closed by
RushCard corporate due to multiple address changes on the account which is a
flag of an account take overDue to not being able to keep the account secure,
RushCard reserves the right to close the accountSince *** *** received a
direct deposit for the pay date of 4/3/2015, we have returned this deposit back
to the remitterIt will take 3-business days for the remitter to receive the
funds backAlso, *** *** did provide documents to validate the address on the
account and a bill payment check for $1,was sent to the address on his
documentsIt can take 7-business days for *** *** to receive the check via
regular mailI understand *** *** is expecting a credit to his account, I do
not show this has been received yetWhen these funds are credited to his
account, he will need to contact customer service to send the funds to him via
bill payment check as wellWe sincerely apologize for any inconvenience and
frustration this has caused *** ***
We appreciate *** *** feedback
These types of issues go directly against our mission of access and inclusion
for everyone and we look to be clearer and avoid similar problems for all of
our customers
Regards,
*** ***
Customer Service Specialist

The RevDex.com
class="MsoNormal" "line-height:200%">* * *** ** *** ***
*** *** ***
RE: Case*** ***
November 17,
We received Ms***’s complaint regarding the availability of
her funds. RushCard logs all customer
contact and activity associated with financial cards
It is per *** guidelines and our current policy to identify potential fraudulent credits loaded to accounts
without a previous debit by the same merchant, in an effort to prevent card
accounts being used to perpetrate Credit Back fraud against merchants. In situations where we see a credit with no
offsetting debit- we block the account and request additional documentation
from the customer that shows the original purchase was also initiated by themI
have further reviewed Ms***’s account I see that she has been educated
to send in the original receipt for this debit transaction from ***I
have reviewed the account further and see that Ms*** sent in her
receipt for the original purchase/exchangeThe card has been unblocked and Ms
*** was advised that this type of activity goes against *** rules and
regulations and if it occurs again the account will be permanently closed
We appreciate Ms***’s feedback. These types of issues go directly against our
mission of access and inclusion for everyone and we look to be clearer and
avoid similar problems for all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint It is now the th of September and I still have not received any thing in the mailI do talk to Rush card on a regular basis and every time I receive different answersI am lied to all the timeI have proof of all the calls I have made regarding this matterAlso this problem began on August 29th not September thI also have proof of thatThis is unacceptableI am upset rush card has not addresses any of my concerns and they are very rude
Regards,
***n Miller

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This organization has clearly perfected the "cut and paste" approach to their complaintsThe direct deposit was not in questionThis fact was addressed earlierThe present issue is how they allowed a charge to process through this account without prior authorization for an excessive amountThe charge should have been automatically deniedI am exploring ALL of my options regarding my inconvenience and a clear lack of protocol exhibited by this company.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Hello my name is *** *** I am emailing with an update in the complainti filed against rushcard about a dispute that they refuse to handleaccordingly im providing you with the paperwork and some emails just toshow you how co opperative I have been in resolving the matter since oct I have continusly asked for assistnts of updates and they havenothing ive reached out to the merchant as did the better bussiness beaure.I spoke to a supoervisor by the name of joy who was really helpful intrying to get the matter resolved but the phone was disconnected I calledback an spoke to a repersentative who was not very willing to get mereconnected to a suppervicor name matt then the supervisor I was connectedto was name May she wasnt really pleasent and wasnt interested in helpingat all she hung up on me without there being any resulotion to my matterafter being promised that after bussiness days if the merchant didntrespon my money would be refunded and that has not happened here is proofit has been 45-days with the doccuments I forwards showing communicationthey dont even have an update past dec 18th

Revdex.com
* * *** ** *** ***
" line-height: 115%">Cincinnati OH
RE: Case *** *** ***
October 28,
We received Mr
***’s complaint regarding access to his funds and the level of customer
service received. RushCard logs all
customer contact and activity associated with financial cards
RushCard’s
standard operating procedures require that we monitor our customer accounts for
compliance, suspicious activity, account take over, fraudulent activity and to
protect the integrity of RushCard as a business and our customer accounts
I
understand the concern Mr*** has regarding his RushCard being blocked
After running routine exception reports Mr***’s account sent a red flag to
our validation department for reviewThis account has been permanently closed by
Corporate as a fraud application in relation to other fraud accountsThe funds
will not be released and will remain frozen on the accountWe apologize for
the inconvenience and frustration this has caused Mr***
We
appreciate Mr***’s feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our
customers
Regards,
*** ***
Customer
Service Specialist

Revdex.com
* * *** ** *** ***Cincinnati Ohio***
Re: *** *** ***
February 17,
We received Ms***’s complaint regarding access to her
funds and the level of customer service received. Rush Card logs all customer contact and
activity associated with financial cardsAfter further review the dedication dispute team has issued
a provisional credit of $*** to Ms***’s account on 2/16/2015. In our cardholder agreement it is stated that
a provisional credit will be applied to the account on the 10th
business day if the customer is eligible2/16/was the 10th
business day and the credit was applied to Ms***’s accountThe dispute case
is still in process and Ms*** will need to allow days for the dispute
team to investigate the claimOur dispute team is only available to
assist cardholder’s that would like to file a new claimOnce Ms
***’s claim is final she will receive a letter in the mail regarding the
outcome of the disputeWe apologize for the inconvenience and the frustration
this has caused Mr***We appreciate Ms***’s feedbackThese types of issues
go directly against our mission of access and inclusion for everyone and we
look to be clearer and avoid similar problems for all of our customers
Regards,
*** ***
Customer Service Specialist

Revdex.com
"
line-height:200%,sans-serif">WStreet Suite
Cincinnati, Ohio
RE:
Complaint ID # *** *** ***
We
received *** *** complaint regarding the availability of her funds and the
level of customer service received.
RushCard logs all customer contact and activity associated with
financial cards
We
sincerely apologize for the frustration and inconvenience this has caused ***
***We completely understand *** *** concern regarding her direct deposit
not being posted to her accountAfter reviewing the account the direct deposit
in question was received on 3/6/and was not automatically posted to the
account due to invalid account informationOur financial system is processed to
have deposits automatically returned with invalid account informationOn 3/11/
*** *** deposit was returned back to the remitter and will take up to 3-
business days for the remitter to receive the tax depositWe apologize that
*** *** was unaware of this information and we advise her to update her
account and routing information to prevent future direct deposits from not being
posted to her account
We
appreciate *** *** feedback. These
types of issues go directly against our mission of access and inclusion for
everyone and we look to be clearer and avoid similar problems for all of our customers
Regards,
*** ***
Customer
Service Specialist

May 25, VIA ONLINE SUBMISSION: Revdex.com EFourth Street, Suite Cincinnati, OH
Re: Consumer: *** *** Complaint number: Revdex.com *** Complaint date: May 24, To Whom It May Concern: This letter is in response to the consumer complaint # *** referenced above. UniRush, LLC which is the program manager for the Rushcard prepaid debit card program takes customer complaints seriously and strives to provide quality customer service while dutifully protecting customer identities and resources. *** *** complaint contends he has been requesting the remaining funds on his closed RushCard account be sent to him since the first week in April of *** *** contacted RushCard customer service on several occasions requesting his $be sent to himOn May 25, 2016, a RushCard corporate customer service specialist attempted to contact *** *** to advise him that a check was sent in the amount of $to the address on file, and that he should receive that in 5-business days We appreciate *** *** feedback, and sincerely apologize for any inconvenience this matter has caused him Regards, RushCard Corporate Customer Service

I have already submitted a copy of my lease to rushcard per there previous request to verify my mailing addressThe other bills such as my car note and cell phone bills I will submit as soon as possible

Better Busines Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I am still not able to access my funds at allThe website for my account does not work properlyI nor any of my house hold members can get to their funds in Rush goals
UniRush is out right lyingI called them today @6pm to try and get a resolve and I was told "our systems are down", yet they are claiming they are upThis is after I sat on hold for a hour and a halfI then asked for a manager I was placed on hold and I am still siting on hold as I write this letter @8:18pm.
I care less about a free fee holiday as that's not going to currently pay my bills nor all the late charges I am incurring at the hands of UNI rushSo, no I do not accept this as a resolveFix my issue, and my households issue as there are TWO cards affected and give compensation for this havoc your company has causedI have not nor my partner been able to access funds in rush goals since October 13, I have even attached a screen shot with proof to show rushcard is not telling the truth!!!
This company should be ashamed of themselvesI am to pay our light bill and can not pay it because we have no access to rush goals I live in a apartment complex that can and will evict if you do not have electricityWho is paying this and or paying for a new home for us? You all may not live pay check to pay check but most of us do and you have hurt us
What are tu going to do?? I need answers and access to our money we worked for NOW!!!
Regards,
*** ***