University Accounting Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

On 4/19/16, complainant called University Accounting Service, LLC (UAS) to check on the status of his accountAt that time, UAS checked the National Student Clearinghouse database and determined that the borrower was in schoolUAS processed the deferment at that timeDeferment was granted for 2015-academic year, ending 5/13/The subsequent grace period will end on 11/13/Complainant’s next payment is due 12/13/The account was moved out of delinquency, and no payments are due at this timeUAS has not reported the above-referenced account on complainant’s credit reportPlease be advised that UAS cannot affect a change to how any other company may have listed the above account on complainant’s credit profilePlease be advised that complainant must report his enrollment status to UAS for each term during which he is enrolledIf complainant has further questions regarding the status of his account, he may contact UAS at [redacted] Office hours are am to pm, CDT, Monday through Friday

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

University Accounting Service, LLC (UAS) received the above-referenced complaint on May 9, 2016. On May 4, 2016, complainant called UAS to dispute the interest accrual on the account. At that time he was advised that this account does not use simple, monthly interest accrual; but rather these... accounts are assessed interest daily based on a 366 day calendar year for 2016. The billing period in question had 31 days. Based on complainant’s balance at that time of $1,796.37, interest accrued at $0.24541 per day multiplied by 31 days, which equals the $7.61 interest that complainant was accessed. Enclosed please find a loan overview document detailing the financial transactions that have taken place on the account. If complainant has further questions, he may contact UAS at 800-999-6227. Office hours are 7 am to 5 pm, CDT, Monday through Friday. Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

University Accounting Service, LLC (UAS) acknowledges receipt of the complaint referenced above,Please note prior to July 18, 2015, complainant's payments were being applied to the interest only, due to the account being in enrollment and grace period statusesDuring those periods, the
principal portion of the payment was deferredOn 7/18/2015, complainant's account entered repayment status during which both principal and interest are due. Currently, both principal and interest are due in the amount of $per monthIf complainant is unable to remit the amount due for regular installments, she should contact UAS at 844-677-to discuss all repayment options availablePlease note that UAS is not the lender and has no authority to forgive or reduce the amount of the loanThe lender has given UAS several options to offer as temporary reduced repayment plans, but we must discuss complainant's ability to repay to determine which plan(s) may be offered.Sincerely,*** ***

University Accounting Service, LLC (UAS) received the complaint of *** *** wherein she states that her account was reported incorrectly to credit bureausMs*** has one account serviced by UASAccount ID *** is owned by Balboa Student Loan TrustAccording to UAS records, on
9/1/the borrower’s amount due was $On 9/6/2016, the borrower made a payment of $On 9/6/2016, UAS sent a billing statement for the 10/1/due dateThe statement was generated prior to the borrower’s 9/6/payment; therefore, it lists the entire installment as past dueDue to the delinquency amount being under $1.00, no past due notices were sent to the borrowerUAS has updated the borrower’s credit history to show no delinquency for the 10/1/report datePlease be advised that UAS believes the account was correctly reported as 30-days delinquent for 10/1/reporting dateUAS records do not show a third delinquency as the borrower indicates in her complaintPlease contact me directly if further information is neededSincerely, *** *** Regulations Specialist

Records show the consumer has one account serviced by UASAccount ID *** is a Federal Perkins student loan account from Pace UniversityThe client's portfolio was transferred to UAS this past month because the previous servicer, ACS, has decided to end servicing of Perkins loan
portfoliosThe consumer contacted UAS via email on 11/2/to state she had made a $payment via ACH through her bank on 10/30/2017, which was not yet posted to her accountUAS explained that the payment could not be investigated off the trace number provided by her bank; also that, typically, UAS will receive a paper check from a bank even if the consumer has set up automatic bill-payIn several subsequent telephone conversations, the consumer said her bank told her it was not a mailed checkHowever, the consumer had to have initiated paper-check transfers since she didn't have UAS' routing number or bank account to initiate a direct ACH transferMany consumers don't understand that when they set up auto-bill pay through their banks' systems, the banks still send paper checks.Subsequently, the payment made through the consumer's bank was identified on 11/8/and posted effective 11/The payment was made via paper check sent by her bankThis payment still can fail, if the consumer indicates to her bank that UAS didn't receive it or otherwise cancels the payment.Also, the consumer made an ACH payment through UAS' payment portal on 11/3/Accordingly, her account is current

UAS is investigating the complaint, but needs information from our clientWe will respond within days

Due to incorrect information provided, the refund was not processed until 9/1/UAS apologizes for conveying any inaccurate information.We have taken the information the consumer has provided to us very seriously and appreciate her efforts in bringing the concerns to our attentionLet us state at the outset that it is not the policy or the practice of this company to engage in unfair, deceptive or misleading practicesNor are such occurrences toleratedOur employees are trained and are also regularly monitored for compliance purposesPlease assure the consumer that MsBowman's comments have been thoroughly reviewed and have not been taken lightlyShould it be found that a customer service representative violated UAS' policies or procedures relating to the handling of this account, the representative will be disciplined and retrained regarding UAS' policies and procedures. Sincerely,*** ***

I acknowledge receipt of the July 28, inquiry from the referenced consumerUAS apologizes if complainant was unable to reach our office by telephoneWe did experience a high volume of calls when this portfolio transferred from the previous servicerIn addition,we did experience some delays in obtaining all portfolio information in a timely mannerOur records indicate the principal balance at the time of transfer was $6619.00, which complainant acknowledgesThe last payment to the previous servicer was made on June 5, in the amount of $for the June 2nd due datePrior to transfer of the portfolio, the previous servicer advised borrowers to make their July payments to UAS and provided the payment addressTo date, UAS has not received any payments from complainant; his account is outstanding for the July 2nd and August 2nd due datesAccording to our records, the billed amount of $is the amortized amount needed to repay the loan in its standard termThe previous servicer may have agreed to accept a lesser amount under a special agreement or forbearance, and the lender may agree to continue accepting a smaller payment amount for a short period of timeComplainant must contact our office to discuss his financial circumstances and the payment arrangements that may be available Sincerely,*** ***

University Accounting Service, LLC (UAS) received the above-referenced complaint and understands complainant is confused regarding the status of the accountComplainant states that her billing statements don’t match the online account summary and her account history was reported inaccurately to
credit bureausUAS’ online payment portal is updated daily for account balancesUAS’ billing statements are printed and mailed, to which, they reflect account balances at the time they are generatedUAS records indicate that on 2/16/16, complainant contacted UASAt that time, UAS advised her that she had a small past due amount from prior to her most recent payment agreementUAS records also show that the accounts were reported correctly to credit bureaus as 30-days past due on 1/1/2016, since complainant had not made a payment since 11/24/On March 24, UAS received deferment paperwork, and the deferment was applied retroactively to cover the period when the accounts were past duePlease be advised that we have contacted the credit bureaus with which we do business with our request to update our listing of the above-referenced account from complainant’s credit profileUAS cannot affect a change to how any other company may have listed the above account on complainant’s credit profile.According to UAS records, complainant has accounts billed by UAS and all three accounts now are current and in defermentSincerely, *** *** Regulations Specialist

University Accounting Service, LLC (UAS) has received the October 30,complaint and understands complainant states his accounts were overpaid and refunds have not been received.According to UAS records, a refund of $was processed on November 6,and sent to SoFi LendingIf
complainant has any questions relating to his refund he may contact *** *** at UAS at***Office hours are 8:am to pm Monday through Friday.Sincerely,*** ***Regulations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAfter several discussions, I was able to get my credit report amendedI wish this process had been easier and that UAS employees had initially mentioned the required written address change form, but I also realize that I should have provided more details to UASI would suggest to anyone dealing with an issue or problem to provide as many details as possible because it can expedite the process of finding a solution and avoid a lot of confusionI appreciate *** help with this matter.
Regards,
*** ***

Tell us why here...The borrower has one account serviced by UASAccount ID *** is a Federal Perkins student loan from Northern New Mexico CollegeAt some point following enrollment and the original grace period, the borrower requested forbearanceHe received forbearance for the
period 9/1/to 3/1/During forbearance, no payments are due but interest accrues and is due with the first payment following the forbearanceDuring Mr*** forbearance, $1,interest accrued on his $11,Federal Perkins loanAt the end of the forbearance period, he was not able to repay that amount in full and requested a temporary payment agreementHe was granted an agreement to pay $117/month for one yearThe payment agreement is not a permanent change in the terms of repayment or a loan modificationTherefore, the actual status of the account, as delinquent, is reported to credit bureaus along with the information that Mr*** is paying under a temporary payment agreementIn conjunction with the agreement, UAS also is reporting that Mr*** is scheduled to pay $each month and that he did pay that amount each month.Mr*** may contact this office to discuss a rehabilitation attempt on his loanHe would need to pay more, approximately $130.00/monthAfter he made consecutive payments of the rehabilitation amount, the account would be considered current and past credit history would be updated to show thisLoan Rehabilitation is a benefit of the Federal Perkins Loan Program; but each client sets its own standards for the repayment amount and conditionsAny rehabilitation request would need to be reviewed and approved by the client.Mr*** may contact UAS at 800-999-Office hours are am to pm, CDT, Monday through Friday

University Accounting Service, LLC (UAS) received the complaint of March 31, Complainant has two accounts serviced by UASAccount IDs *** and *** are owned by ***On 1/29/16, complainant contacted UAS to indicate he had entered into a payment arrangement with UAS’
client *** and *** had agreed to remove his negative trade lineThe client enters into all payment arrangements themselves; thus this client requires UAS to confirm any payment arrangements with them prior to removal from the credit reportOn 2/1/16, the client advised UAS to make the account and Credit Bureau Reporting adjustmentsUAS’ credit reporting updates happen monthly on the 1st of the month; thus the updates would not reflect until the 3/1/CBR updateOn 3/1/and 4/1/2016, UAS reported updated credit history that showed no delinquenciesUAS is not responsible for the timing of updates by individual credit bureaus once we have submitted our files to the national credit bureausAdditionally, UAS only reports to Equifax and Trans Union on behalf of ***On 3/24/2016, UAS notified complainant via email that UAS was unable to update credit history further back than the most recent monthsAt that time, UAS notified complainant to submit a dispute with the credit bureau, which would be answered by ***If complainant has any further questions, he may contact Supervisor Missie Hall at ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I acknowledge receipt of the July 8,complaint by the referenced consumerUniversity Accounting Service, LLC (UAS) is currently processing this complaint and will begin our investigation shortly. I expect to follwith you on this matter within the next days.Please contact me
directly if you have any questions.Sincerely,*** ***Regulations [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***