University Accounting Service

This company is absolutely terrible at responding to any kind of customer inquiry. Last spring I accrued late fees at school because I didn't have enough funds from my private loan at Bellco (which UAS services) to cover all of my tuition bill. I made numerous inquiries about getting additional funding from my line of credit both by email and phone only to be directed to people who knew nothing or transferred to others who also knew nothing. On one call, I was transferred 4 times and had no resolution. Just recently, I made a inquiry about whether or not setting up a recurring payment would lower my interest rate and they just haven't responded. UAS is extremely frustrating to work with and has no sensitivity for young people like myself who must deal with the mortgage-like costs of attending college.

Review: My husband and I have been attempting to work with University Accounting Services (UAS) for over a year. When initially attempting to request that the account in question be placed in forbearance (2012/2013) we had to request the forms to request a forbearance on three separate occasions, each time updating our email address. When I spoke with a representative the third time, they still had the email address wrong. This was determined after the representative accused me of lying about receiving the forbearance forms. The account was finally placed in forbearance for 12 months. At the time that the account was due, we were still unable to make monthly payments on the account. We then requested forms once more and submitted them requesting another forbearance. After a month of receiving nothing but billing statements and past due notices in the mail and online, I emailed a representative to inquire about the statues of the forbearance paperwork. I was notified that the forbearance was not approved and that we could fill out paperwork to make a payment arrangement. This is the first time we had been made aware that the forbearance was denied. I made the representative aware that I was displeased with the continued lack of courtesy and professionalism of the company and asked questions regarding the payment arrangement, as the form stated that the payment arrangement was only good for three (3) months. I then received an email from another representative (that frankly should have been proof read before being sent) stating that we had been sent a letter informing us that the forbearance request had been denied and that our only option would be to make payment arrangements. Only then were details provided regarding the minimum and maximum payment arrangements could be made.

In short, we have received nothing but unprofessionalism and lack of courtesy from UAS.Desired Settlement: We would like to discuss options, including repayment and forbearance, that are better suited to meet our needs. We will not have anything but email/written contact with UAS, as phone contact has never been successful.

Business

Response:

University Accounting Service, LLC (UAS) regrets that you have not received timely responses to your requests. Please note that UAS is a student loan servicer contracted with In Technical Institute to provide billing and payment processing for the In Temporary Credit Program. In Tech, as the creditor, sets the benefits for the program. UAS has no authority to offer benefits not approved by In Tech.

I have had to contact UAS, LLC 5 times to correct my legal name change. I sent in all the proper documentation necessary to complete the name change, and spelled out the information correctly, and I am hoping that as of today, my legal name is correctly displayed.
I feel it is extremely poor of them to put me through many many many hours of being on the phone, explaining my name change (I have two last names), and still being told that it would be taken care of, taken care of, taken care of, someone would call me back as soon as it is complete, etc. On the 5th try, I certainly hope this matter is complete, but I want to warn all other males or females who are submitted a name change to be wary, especially for tax purposes. I got married in March, submitted my name change in April, and now it is currently the END of July, and I can only hope that these people and this organization has this correct. With all due respect, I pay them a lot of money each month, and I will be called my institution to which this company works with the express my frustration with this process, in the hopes they never work with them again. I want my anger and frustration documented so that all are weary of how long simply tasks take for this organization.

Review: I am currently locked out of my account, and I can not get through to a person on their help line. Every time I call I try to make a selection from the menu and one of two things happen:

1. It says that is not an option and disconnects my call

2. Tells me there is a high call volume and disconnects my call after offering to go to the main menu

Because I am locked out I am unable to pay my students loans. This is a matter that needs to get resolved immediately. I don't understand why they do not have anyone available over the phone.

I also did submit a message online, but I have yet to hear back anything from this company.Desired Settlement: This company needs to get a hold of me immediately so that I can make my payments. This is extremely stressful and upsetting and I need their help. I don't know what else to do.

Business

Response:

In response to complaint ID [redacted], our records show complainant reached our customer service representative by telephone on June 22, 2015 and resolved the issue.

Review: UAS has sent a credit agency bad information regarding a student loan;. when I tried to reach them at the number I have which is [redacted] I get no answer. I have been trying to reach this number for months and have been left on hold for 30mins or more. Every time I try and leave a voice massage the recordings says we are close.; when in fact Im calling during business hours. these are the hours that UAS says on its phone machine that they operate under. from 9 till 5 Monday thru Friday. I have reach out to Notre Dame College for assistance on the matter but to no solution. Also, Notre Dame has gave me the number stated above in a email to contact UAS but the same problems occur. I have resolve problem when the loans since I was out of school. I have told them that when the amount was due I would be back in Thomas M Cooley law School. I have been back in school since July, 18 2014.Desired Settlement: I want the damage of my credit report and I also want a working number so we can talk.

Business

Response:

Mr. [redacted] received a Federal Perkins loan from Notre Dame College of Cleveland, OH. His most recent deferment for enrollment for Fall 2014 semester was processed on 10/15/2014 and acknowledgment sent on the same day.

Review: My student loan was transferred to University Accounting Services at the end on June and I made my first payment to them of $22,25 on June 7th. I received an email just under 2 months later stating that my new monthly payment was going to be $85.20 and was due on August 15th . A quick bit of math with show that is almost 4x my old monthly payment amount. I emailed this company several times stating that I was unable to pay that much a month and that I was assured by my previous provider that my rate would stay the same upon transfer to UAS. UAS simply kept stating that they could and have changed the rate, I could opt for a 6 month rate reduction but only 3 times over the lie of the loan, this wouldn't help me at all because 18 months from now id be back to this point. I asked them several times to please put it back to $22.25 as that was all I could afford, id be happy to pay it on time every moth even if it took me longer but they simply refused to work with me. As it is this loan is for a school that closed down mid semester, but UAS will not offer loan forgiveness for this loan.Desired Settlement: I simply want to monthly payments to be put back to $22.25, id even be willing to let them raise it to 30 if it made them happier, I simply can not afford to pay $85 a month with in school still, and working part time. I want to pay this loan, I want to pay it on time every month in full but I can not afford and do not have $85 left after all my other bills and transport costs.

Business

Response:

University Accounting Service, LLC (UAS) acknowledges receipt of the complaint referenced above,Please note prior to July 18, 2015, complainant's payments were being applied to the interest only, due to the account being in enrollment and grace period statuses. During those periods, the principal portion of the payment was deferred. On 7/18/2015, complainant's account entered repayment status during which both principal and interest are due. Currently, both principal and interest are due in the amount of $85.20 per month. If complainant is unable to remit the amount due for regular installments, she should contact UAS at 844-677-1507 to discuss all repayment options available. Please note that UAS is not the lender and has no authority to forgive or reduce the amount of the loan. The lender has given UAS several options to offer as temporary reduced repayment plans, but we must discuss complainant's ability to repay to determine which plan(s) may be offered.Sincerely,[redacted]

Review: I contacted uas because I noticed that an unusually large amount of money had been deducted from my checking account from uas. This was from my payment plan ending. I called the same day it showed up it my checking account asking if there was anyway they could stop the payments since it was still showing pending in my bank account and instead of getting my bank to cancel the payment and since I couldn't afford the extra money uas was withdrawng I had called. It took a lot for me to get the person I was on the phone with in the first place to even understand what I was talking about and he denied that he could stop the payment, Eventhough I didn't get a receipt for the payment going through until after the phone call was made. The man I talked to asked If I wanted a refund. I said yes if that was the only way to fix it. He didn't really seem to know what he was doing but eventually told me that he needed a copy of my bank statement I order to process the request. I felt like this was a complete invasion of privacy and useless if they already saw that the payment had gone through themselves. I asked him to email me the email that the copy needed to get sent to, which he did, and asked him.how long it would take and if thwre was anything else that was needed. He said that he would take care of it as sson as he received the copy of my bank statement and that It would take 2 to 3 business days to process. I reiterated to him that okay If I get this to you, in 2 to 3 business days I'd get my refund, and he had told me yes. This was a friday evening, they are not open on the weekends so I emailed the copy of my bank statement sunday evening. By Wednesday when I technically should have gotten the refund back according to the customer service representative I called uas back. They had not even read my email. They also told me that they couldn't guarantee that I would get a refund and had no idea when I would get one even it even did get approved. I had been completely lied to and told a completely different story than what was originally told to me. First off they aren't even making sure they are taking care of anything, emails are obviously just lost and forgotten, and either customer service is either heavily misinformed or taught to mislead the consumers. Either way it is completely unprofessional. I was expecting to get my refund back today and I had not been misled in the first place I would have canceled it through my bank since according to my bank it was still pending and would have just dealt with bank fees. Instead I was lied to and may not even get my refund at all.Desired Settlement: I expect my refund to get made a priority and get handled properly.

Business

Response:

On January 8, 2015, complainant entered into a temporary reduced payment agreement. This agreement expired on July 8,2015. Complainant's regular payment amounts would be due starting on August 7, 2015. UAS sent notices to 3 email addresses on file fIx this consumer to alert complainant of the new amounts that would be drawn from her account, as these amounts would be different from amounts previously withdrawn under the payment agreement. Complainant did not contact UAS until August 7, 2015, after the payment had been drawn from her account. Due to the ACH submission, there is a delay between the time the payment is submitted by UAS and the time it is processed by the consumer's bank. During this time the payment cannot be canceled or altered. On August 7,2015, when complainant called UAS the payment had not been processed by her bank; therefore, UAS was not able to cancel or alter the payments at that time. On August 12, 2015, complainant called to check the status of refund. At that time complainant was notified that the refund would be at the discretion of the client. The client has notified UAS that they would refund the consumer $52.28 from account [redacted] and $75.81 from account [redacted]. These amounts reflect the difference between what was drawn from borrower's bank account and what would have been due under the temporary agreement, which the client agreed to extend to cover the August 7 due date. The refunds were processed on and sent to Ms. Bowman on August 18, 2015, under separate cover. In addition, the client has agreed to another temporary payment agreement for payments due during the period of September 7,2015 to February 8,2016 for $29.59 on account [redacted] and $20.41 on account 360001302308. If at the end of this payment agreement complainant cannot resume payments in the regular amount, she may use the account owner's interactive web site at www.younomics.com to request alternate arrangements. If complainant has further questions, she may contact UAS at 800-999-6227 office hours are 7 am to 5 pm Monday through Friday.Sincerely,[redacted]Regulations SpeCialist

Consumer

Response:

Review: My student loan has recently been taken over by UAS. I am trying to pay off my loan in full but have $290 in interest. I am trying to speak with a supervisor to see if they could wave my interest due to me borrowing money from a family member to pay this loan off because it has a 12% interest rate. I spoke with a gentleman almost a month ago who told me he does not have the number to whom I would have to speak with about getting it waved but said he is sure they would do it for me. He then told me I could wait about 2 weeks and call back to see if they have a number yet. I've called back more than 20 times and nobody will answer. When I finally get someone they say they are transferring me to the help line who will put me through to a supervisor and I get put on hold for over an hour and no one picks up. I call back and no one answers the rest of the day. I called 2 days ago and the gentleman told me I would have to speak with a supervisor and I explained to him Everything that happened. When I asked for a direct number to the help line he told me he doesn't know the number. I then asked for a direct number to a supervisor and he told me he was not allowed to give that information to me. I asked if there was a corporate number I could call and he then told me he doesn't know that number. I am being charged interest more and more everyday and it's very frustrating. I am not even sure how to pay off my loan and I can't even ask anyone because no one answers or again they put me on hold and no one will pick upDesired Settlement: I would like to speak with a supervisor who could help me out with everything.

Business

Response:

At this time UAS is investigating the complaint and contacting the loan owner regarding the complainant's request for settlement of the debt. UAS requests 30 days to complete its investigation and to allow the loan owner to respond to complainant's request.Sincerely,[redacted]

Consumer

Response:

Review: I'm currently repaying my student loans and when I calculated my interest the number that I come up with is different from what they have on my current statement. I spoke to two agents, the first one came out with the same amount that I came up with. He then transferred me to a team lead agent who was supposed to take care of it, but instead argued with me. My statement shows my current principle to be $1796.37 at a 5% amortized interest rate with a total of $7.61 interest for the month giving me a Current Balance of $1804.23. Two problems arise here. First, that interest amount isn't correct. %5 divided by 12 months is .0041666666666667 x $1796.37 = $7.48 not $7.61. I thought maybe they used the Current Balance as the amount to calculate in order to give them their interest amount, but that number still comes up short. .0041666666666667 x $1804.23 = $7.52 which is still less than the $7.61 interest that they are claiming that I owe. Secondly, the amounts that they have on the statement don't even add up correctly. Current Principle + Interest doesn't equal Current Balance. $1796.37+$7.61= $1803.98, not the $1804.23 that they are claiming that I owe. This would be considered fraud if I were to do this to somebody.Desired Settlement: I'm afraid that this may be something that they do to all of their clients which would make the students who are repaying their loans actually end up paying more than they are obligated to pay back. It could be an internal control that needs to be updated and fixed within their system. I'd like all of the money that I have over paid credited back to my account, even as little as it might be.

Business

Response:

University Accounting Service, LLC (UAS) received the above-referenced complaint on May 9, 2016. On May 4, 2016, complainant called UAS to dispute the interest accrual on the account. At that time he was advised that this account does not use simple, monthly interest accrual; but rather these accounts are assessed interest daily based on a 366 day calendar year for 2016. The billing period in question had 31 days. Based on complainant’s balance at that time of $1,796.37, interest accrued at $0.24541 per day multiplied by 31 days, which equals the $7.61 interest that complainant was accessed. Enclosed please find a loan overview document detailing the financial transactions that have taken place on the account. If complainant has further questions, he may contact UAS at 800-999-6227. Office hours are 7 am to 5 pm, CDT, Monday through Friday. Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, even though what was said in their statement is untrue. The person on the phone didn't in anyway explain how the interest accrued, but instead argued that what they had was correct. I would recommend that management at University Accounting Services reeducate/train their employees on how interest on their clients bills in calculated so that this doesn't happen again.

Regards,

Review: UAS, on behalf of Bridgewater State University, is attempting to collect what they believe is an unpaid Perkins Loan from 1984 in the amount of $400.00.

I know that I paid any and all outstanding school bills in 1991 as was required by the mortgage company when my husband and I bought our first house.

I attempted to contact Shawmut Mortgage Company, [redacted] in hopes that they may have kept on file our qualifying documents, but they are now defunct.

This puts me in a very vulnerable situation because I certainly do not possess a receipt of this transaction 24 years later and I do not know how to prove that this is an error.

I wasn't quite sure which category to file this complaint under because I waiver on it being unethical in it's collections practices. I do understand that there is no statute of limitations on collecting a federal loan. UAS and Bridgewater State University are large organizations with power and money and I am not.

UAS has continued to send me letters almost weekly and most recently notified me that interest on the unpaid balance would begin to accrue starting May 1 2015.

I do not want my credit to be harmed. I do not know how to proceed from here but I refuse to pay a debt I know I HAD to repay in 1991.

I appreciate you looking in to this and any advice you can offer as to how best to protect myself and my credit.Desired Settlement: Letter stating my balance was paid in full.

Business

Response:

I acknowledge receipt of the May 1, 2015 complaint for the referenced consumer. We are currently processing this complaint and will begin our investigation shortly.

Review: This is a student loan company. I've never missed a payment before. Recently lost my job, and I have a savings to make it a few months but I've requested forbearance on my student loan as listed in my agreements. Customer service has sent me in circles, and sometimes I don't even get a response. They asked for recent job information, meanwhile I don't have a job. The representative said to send my last paycheck. Never heard back, no response from emails. They later they said I was denied and they had contacted me meanwhile they never did! The process is not working and no one wants to help me, except they make the process seam impossible. It makes it feel like they want me to miss a payment.Desired Settlement: Someone to guide me from start to finish on getting my forbearance completed in a timely matter before my next payment.

Business

Response:

On 5/20/15, UAS processed the forbearance of the account for the period 5/10/15-8/10/15. The next payment is due September 10, 2015. If still experiencing financial difficulties at that time, Mr. H[redacted]

Review: I sent the company numerous deferment forms via the postal service and company stated they never received it. Sent the forms previously via email last year but when trying to resolve the issue of them not getting the forms thru both fax and mail, I was not allowed to email it to them again. They would not allow me email deferment forms thru email and would state they had not received it thru the mail. I had emailed them previously that I tried my situation but failed to reply back. They proceed to send my account into collections but was told they had they had removed it out of collections upon hearing the issue. Called 5/18/15 after receiving collection notice for the amount and was told they couldn't remove it after it was placed in collections. Account was deliberately sent to collections after I had informed them I was not employed.Desired Settlement: Take my account out of collections and delinquency mark off my credit.

I received a loan from ITT Tech for school expenditures that was sent to University Accounting Services. This debt to this date is current. There policy for adding someone to have access to the information or to make payments is very misleading. I have made several calls this morning to them to allow for my wife to have access to this information and they where being highly disrespectful and rude and would not allow me to do this over the phone they told me to go to the web site to fill out a form and send it to them. The web site gives no direction for where to find the document. I have look all over the site and could not find any such document. Also for the payment methods they do not specify in what form the payments can be made in. We where going to make a payment today but they will not take our payment from a credit card and yet my main student load is thru Navient and I am allowed to do such.

Review: I went to Everest University. The loan was originally through Genesis. Then Genesis got into legal issues and now does not exist. They sold the loans to Campus Student Funding, LLC. UAS does the servicing for Campus Student Funding. Well, that company got bought out by Aquetas, which also went under.

Now, due to the practices of Genesis and the entire Everest University mess, some of the Genesis loans were forgiven.

I have been paying my Genesis loan through UAS since July 2015. If I was so much as a day late, I would be getting phone calls from them asking for money. I paid on time for months. Then I was a few days late, and did not hear from them. I decided not to pay a couple of months as I am in the process of applying for student loan forgiveness due to Everets' mess. I did not hear anything from them for 3 months, despite not paying. Then, I suddenly getting calls from them asking for money.

I called UAS. I also emailed them. I got the same answer- were are just a loan servicing company. I cannot tell you if your loan was forgiven or not. That was for the Stafford loans only. (No, not at all true). They also insisted that the account is active, and that I need to pay.

Since reading about what happened with Genesis, I decided to call FSA to see if they know anything about the Genesis bit. They did not, since it is a private loan and many loans were sold off to many different companies. The man from the FSA told me to check my credit report to see who exactly owns my loan, and there should be a contact number there. (Since I could not find any contact information for Campus Student Funding, or Aquetas).

I checked creditkarma and even got my annual free credit report from all 3 credit reporting agencies. The private Genesis (now UAS/Student campus funding/Aquetas), does not exist. It does not appear in my credit history whatsoever. Since my husband is a co-signer on the account, he looked up his credit reports as well. The loan is not there either. Since I hadn't paid UAS in months, there would be a pretty big stain on my credit report. The loan literally disappeared. It was there last year, and then suddenly, its gone.

When I pressed the people at UAS if my loan was one of the Genesis loans that was forgiven, they would not answer my question. I got the run-around. When I emailed them saying that it is nowhere on my credit report, which would be an indication that was one of loans that was forgiven, they did not answer to that point. It was only a generic, "the account is active, so pay."

I believe they are withholding information about my loan in order to make me pay for something that I do not owe.Desired Settlement: I would like them to disclose exactly what happened to my loan. I want them to refund me all the money I have paid on this loan.

Business

Response:

University Accounting Service, LLC (UAS) is the current loan servicer for complainant’s account, ID [redacted]. The loan was originated by and previously serviced by Genesis Lending and is now owned by Campus Student Funding. UAS became the loan servicer of the account on July 1, 2015. The CFPB entered into a settlement agreement with Corinthian Colleges wherein some loans were reduced or forgiven. The complainant’s loan ID [redacted] is not subject to the settlement agreement between Corinthian Colleges and the CFPB. The loan cannot be added to receive relief under the CFPB agreement. Separately, the Department of Education (ED) provided loan discharges for qualified federal student loans that were the result of misleading job placement statistics provided by some Everest Colleges. The discharge applies only to federal loans made during certain periods, for certain educational programs, at certain campuses. The discharge does not apply to private educational loans. Complainant’s loan is a private educational loan and is not subject to the ED Discharge. Currently, Campus Student Funding is not reporting the account to the credit bureaus. As such, the account does not appear on complainant’s credit report. On May 10, 2016, UAS received complainant’s request for UAS to cease contact. UAS has updated the account to reflect the request and will cease communications with complainant. This does not remove complainant’s obligation to repay the loan. Currently, the account is 16 days delinquent for $103.14, with another payment due June 1, 2016. The total outstanding on the account is $4,198.56. Note that Campus Student Funding may choose to take further measures to secure repayment of the loan. Complainant may make electronic payments using UAS’ payment portal at www.uasecho.com. Complainant may contact UAS at 844-677-1508 if she wants billing to resume so she can make payments in the usual manner. Sincerely, Debbie Glish Regulations Specialist

Review: On numerous occasions this company has charged me with late fees when my payments always arrive on time prior to being assessed as late. Company clearly states on all statements "a late fee will be assessed if payment is received after the 30th of each month." After reviewing all statements I realized that I stupidly presumed that they were correct and I was incorrect and supplied them with additional late fee payments, some of which were well over $150.00 just to shut them up. Well I have had it with his company. I have been paying all of my student loan payments well on time and have noticed that they process my checks from time to time late so I'll be forced to pay a late fee. My payments are processed through my bank and are sent on time in order to arrive well before the due date. My loan due date is on the 21st of each month. All payments are made 7 days prior in order for them to be processed on time. I work hard at maintaining my credit in good standing. An August / 2013 payment was submitted well in advance to the due date and was cashed / processed on 08/26/2013. Now they have a collection agency harassing me, calling and interrupting me while I am working with patients attempting to collect late fees I do not owe. I have always paid my bills on time especially my student loans.

I have sent them E-mail through their website but I don't get any answers / replies. All they reply is that I don't have the authority to inquire this account. All they want to do is swindle me out of more money every few months.Desired Settlement: Correct their unethical practices and stop attempting to collect late fees when the account is not past due.

Please assist me with this matter, put a stop to the unnecessary harassment, and correct my account as paid on time.

Business

Response:

Dear Ms. [redacted]:

This office is unable to identify you as the owner of the above-referenced account and, therefore, has no

authority to release account information to you. If you are the owner of the account, please call our

office so we may properly identify you and address your questions. If you are not the owner of the

account, this office must receive specific authorization from the account owner to provide account

information to you. The account owner may contact this office to receive a Release Form granting

authorization to you. The form also may be downloaded from our online payment portal at

www.uasecho.com. The account owner will need to log in to the account to access the form.

Office hours are Monday through Friday, 7 am to 5 pm Central Time (daylight savings time in effect).

Review: I have two loans that are serviced through this company. I have been unable to find a job but want to keep up with my obligations. The week before Christmas I contacted the company regarding the possibility of getting on a payment plan. I talked to Veronica who informed me that my grace period for deferment due to being in school had ended in October so I was already months behind in my payments. I had been paying the interest on the loans because that is what I was supposed to be doing during school and the deferment. No one had bothered to contact me when I kept just paying the interest amount. That day she informed me that I would need to pay about a hundred dollars to catch up and be put on a payment plan of about 20 dollars a month per loan, which I could do. She told me that she was filling out the forms and that she would contact me the next week regarding the approval. After Christmas week I called her on several occasions and left several messages. Never heard back from her or anyone else. I finally was able to get ahold of her around the 6th of January and was told that she was going to submit the paperwork again and that the woman who she was submitting it to is only in the office Tuesday, Wednesday, and Thursday and that she would get with the woman the following Tuesday and that I would hear from her on Wednesday. Wednesday came and went and nothing. I called several times and nothing. I sent emails and got an auto response from December 28th, which was over two weeks past. I was finally able to get ahold of her on the 14th and once again was told that the woman was not in that she needed to talk to and she would resubmit the paperwork again on Tuesday the 19th and I would hear from her by Wednesday the 20th, During all of this I have repeatedly explained that the longer she drags this out the more my late fees and payments are racking up, which I cannot afford to pay and that is why I called in the first place. I have even sent an email to the company in general and never received a response. It seems to me that they are doing this on purpose to collect more fees. Clearly they are not trying to help their customers who are legitimately trying to make payments. Now I am getting emails that threatening to report me for underpaying.Desired Settlement: I want someone to help me. I want a real answer not just call back next week while we let your bill getting higher and higher.

Business

Response:

Please be advised that complainant has two accounts serviced by UAS, On January 21, 2016 complainant was granted a partial forbearance retroactive to 10/11/2015. The forbearance continues through 4/11/2016, with the 5/11/2016 payment due in the amortized amount. On account [redacted] complainant owes $20 on 2/11/2016. On account [redacted] she is delinquent $26.43 and has another payment of $20.00 due 2/11/2016. These are the minimum payments required by the loan owner, Campus Student Funding. If complainant continues to experience financial difficulty after 4/11/2016, she can apply for additional forbearance. However, forbearance is a limited benefit. If complainant has any questions relating to her repayment plan, she may contact UAS at 844-677-1508. Office hours are 7 am to 5 pm CT, Monday through Friday.

This business is very hard to get a hold of. I had recently had and issue that I wanted to resolve. I had accidentally made 2 loan payments one from my credit card and one from my bank account. I noticed that the one from my credit card was going to charge me a 7 dollar convenience fee due to me using a credit card even though I went to the same website to pay on my loan. We I had emailed them as soon as that happened on Friday. Due to the fact that it was after hours because they are only open Monday through Friday from 7am to 5pm. I felt like that they would have contact me through out the day on Monday. Due to the fact that I also work Monday though Friday from 7am to 5pm (same hours), I don't have time to wait for phone call or an email through out the day. Still, I checked my cell phone and my emails through out the day on Monday and did not get a response.I checked the account on Monday after hours and saw that both of my payments were still pending. I went ahead and sent a follow up email hoping to get a response and still did not get a one on Tuesday. I tried calling there number on Tuesday morning and waited on the line for an available representative. Needless to day I waited on the line for 30 minutes and did not get a representative. I wrote them a third time letting them know that this was the third time and that I would try to attempt to call them later in the day. So I called then and this time I was able to get someone on the line after waiting an additional 15 minutes. I explained to the operator about my situation and they told me that I would have to get with my school about this matter due to that they control the payments and fees. So I went ahead and called my school and explained to them what happened and why I am calling them now. The rep at the school told me that he was sorry and that I was misinformed. He decided to call with me about this matter and see what exactly I what I was being told. Sure enough we waited on the line for an additional 15 minutes and we get the same operator that I got before on the line. The operator explains what she told me to the school rep as I listened in on the conference call. The school rep decides to call a rep from UAS and that rep told the school rep that by any circumstances will they reimburse the payment nor the 7 dollar fee that they charged me on the card. So in the end I ended up paying twice with my accounts with the additional 7 dollar fee. I would not recommend this student loan business at all. I am very surprised that this business got an A+ due to the fact that this business is not even accredited by the Revdex.com in the first place. I would definitely give this business an F if I could.

The customer service representative was William and I could hear in the background those little noises were he was mad when I asked him a question...I could clearly hear his expressions no words but expressions that consisted of him pointing to me he was not patient enough to make things clear..it seemed like he was taking deep breaths that seemed as if he was getting mad.My account is in good standings so that is no reason for him to act that way.....

Review: They are trying to collect payment on school loans while I am currently in school. I thought this practice was unlawful.Desired Settlement: I would like them to change my loan collection status to in school and fix their records where it says I have not payed them on time.

Business

Response:

On 4/19/16, complainant called University Accounting Service, LLC (UAS) to check on the status of his account. At that time, UAS checked the National Student Clearinghouse database and determined that the borrower was in school. UAS processed the deferment at that time. Deferment was granted for 2015-2016 academic year, ending 5/13/16. The subsequent grace period will end on 11/13/16. Complainant’s next payment is due 12/13/16. The account was moved out of delinquency, and no payments are due at this time. UAS has not reported the above-referenced account on complainant’s credit report. Please be advised that UAS cannot affect a change to how any other company may have listed the above account on complainant’s credit profile. Please be advised that complainant must report his enrollment status to UAS for each term during which he is enrolled. If complainant has further questions regarding the status of his account, he may contact UAS at [redacted]. Office hours are 7 am to 5 pm, CDT, Monday through Friday.

Review: I have tried calling the customer service phone number over two dozen times with no luck. I am in the east coast which is currently an hour ahead of central time. I called during their specified hours and listened to an automated recording for an hour before given the option to leave a voicemail. This call occurred at 2:34pm est. it was 1:34 cst at this time. I selected the option to leave a voicemail and the recording abruptly told me to call back during business hours which state they are open until 5pm and then the call disconnected itself. This happened 4 times on 4 different days. The lack of communication from a student loan provider is unacceptable. I am paying them 40% of my monthly earnings, the least they could do is answer their phones.Desired Settlement: I did receive a phone call back one time after leaving a written message in my account. However, I missed the call (since I work like a normal person) and then went through the same process listed above. I left a second written message advising if I did not receive a call back in a timely manner I would file a complaint on Revdex.com. I did not receive a call. Therefore, I am simply requesting someone call me.

Business

Response:

Our records indicate University Accounting Service, LLC is billing the complainant for a private educational loan from Digital Federal Credit Union. Mr. [redacted] of our staff spoke with