University Accounting Service

The borrower has one account serviced by University Accounting Service, LLC (UAS), a Federal Perkins student loan from Palmer College of Chiropractic MedicineUAS records show a refund check in the amount of $was issued on 8/14/and mailed to the borrower.After the loan was paid in full
via loan consolidation on 6/27/2016, UAS sent an acknowledgement of zero balance on the accountHowever, UAS continued to receive payments on the account via ACH that the borrower had initiated through his bankThese payments would have been reflected on his bank statementsWhen he contacted UAS on 5/31/2017, he was advised that he needed to stop the automated payments before a refund could be madeUAS' policy is to wait days before refunding automated ACH payments to be sure all such payments have been received (to reduce multiple refunds) and none have failedA refund was requested from our Payment Processing unit on 8/8/and mailed on 8/14/2017.If the borrower has further concern, he may contact UAS at 800-999-Office hours are am to pm, CDT, Monday through Friday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11973928, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] They deliberate never put my loan on deferment if they did I would had got an email. I had access to the loan on the website and will provide documentation the loan was never on deferment. Also they have my email address and I never received an email that my loan was out of deferment. My other lender sent me an email and asked me if I need deferment. I reply an received deferment. I will provide documentation to proof my side. I called them, they never called me. I checked my phone logs and there is no calls from them. I already negotiated to pay $extra to get my loan out of collection, which they caused. Something is wrong here when my other lender gave me deferment so easily
Regards,
Miguel ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Address changes you listed on 1/27/2016, 4/7/and 4/19/are the incorrect changes that I referred to in my complaintThose were made by your system and should not have occurredI called in November to have my address changed and that is the ONLY address change that should be in your systemI had to call back in February to change my address again after it was somehow changed in your system on 1/27/An error on your part resulted in these incorrect address changes, which are the reason that I never received my bills and had late paymentsI have a 97.5% on-time payment history with UAS, even with those late payments that were caused by your system errorI spoke to two supervisors who said they would make a note of the address change error in my account and told me to file a Transunion dispute to have the late payments removed promptly, because they did not have the authority to do soMy dispute came back and the late payments were not removedI would like UAS to remove all late payments from my credit report in light of their system errorI have spent several hours now trying to deal with this and am very dissatisfied with UAS and their customer service department.
Regards,
*** ***

Tell us why here...University Accounting Service, LLC is the loan servicer contracted with DeVry University to provide billing, payment processing, and customer services to the University’s student loan borrowersOur records show the borrower has one account serviced by UASAccount ID
*** is a Federal Perkins student loan account for $from DeVry UniversityThe borrower called UAS on 3/23/At first the borrower stated her loan was in forbearance, so she shouldn’t be getting billedThen, the borrower said that this is not her loan because all of her loans are serviced by FED LOANSThe UAS representative tried to explain that this was a separate loan owned by DeVry UniversityThe borrower then said she couldn’t have a loan from DeVry because, when she left school, the University told her she didn’t owe them anythingThe Federal Perkins loan would have been applied to the student account to reduce the amount owed to DeVry University for tuition and other educational expensesDuring the telephone conversation, the UAS representative did give her a telephone number that was incorrect; the borrower can contact DeVry University at 800-225-8000.The borrower signed her promissory note online using UAS’ electronic signature application SignMyLoan (SML) on 5/19/Attached is a copy of the Master Promissory NoteShe returned to the site several times to accept additional awards through 3/24/2015.Exit counseling materials were sent to the borrower on 6/21/2016, after she left the University; the materials included a repayment schedule and a list of borrower rights and responsibilities under the programSimilar information was provided during each of her online sessions when signing the promissory note and accepting her awardsAlso during these sessions, she would have been asked to confirm her address and telephone numberShe provided the address to which UAS is billing; UAS has never had another address for the borrower and hasn’t reported any other address to credit bureaus. UAS is reporting this account as 30-days delinquent for the first payment due 3/1/

University Accounting Service, LLC (UAS) has received the September 28, complaint and understands complainant
has stated that she have received multiple calls from UAS that the loan payment was late after having mistakenly paid all but cents of the monthly billComplainant also stated that she would like the cents added to the next month's billHaving researched this matter, UAS presents the following information:Records reflect that complainant has one account serviced by UAS and owned by you nomics, with a current balance of $6,If less than the full amount of a monthly payment is made on an account, the payment for that month is considered late and follow up calls and past due notices are initiated to obtain the remaining payment dueIn this case however, UAS was permitted by you nomics to reverse a previously applied and paid late charge, so the account is considered current.If complainant continues to make electronic payments using the UAS internet portal, the monthly payment amount due is displayed, which should assist in preventing a mistake in the amount that is remitted in the future.If you are unable to make your payments on the account, you may use the you nomics interactive web site at www.younomics.com to request a temporary reduction of the payment amount or a forbearanceof repayment

The consumer has one account serviced by UASAccount ID *** is a Federal Perkins loan made by Washington University of StLouisIn December the Account Balance was $and amount due was $On 1/2/the consumer paid $On 1/7/UAS sent billing statement
showing account balance as $and amount due as $On 2/7/UAS sent billing statement showing account balance as $and amount due as $54.15; the borrower had made no payment, and interest accrues dailyOn 2/13/borrower paid $On 3/7/UAS sent billing statement showing account balance as $53.00. Interest accrues daily on the accountThe amount due and the payoff amount will change daily based on payments made and daily interest accrualThe account remains outstanding in the amount of $

University Accounting Service, LLC (UAS) received the complaint of April 19, Complainant has two accounts serviced by UASAccount IDs *** and *** are owned by Campus Student FundingUAS does not own the accounts and took over servicing of the loans from the previous
servicer, Genesis LendingRecently, the U.SDepartment of Education (ED) contacted borrowers that received Federal Direct loans during attendance at Everest/CCI CollegesThe message from ED encourages borrowers to apply for discharge of a Federal Direct loan because Everest College or WyoTech published misleading job placement statisticsThe discharge applies only to Federal Direct loans made during certain periods, for certain programs, at certain campusesMore information can be found at StudentAid.gov/ev-wyfindingsComplainant needs to apply to ED to determine whether there are Federal Direct loans eligible for the dischargeThe discharge is not applicable to the private loans that UAS is billingUAS has no authority to forgive or reduce the loansRecords indicate the information was provided to complainant previously on April 12, and on April 21, If further information is needed, please may contact UAS at 844-677-Office hours are am to pm, CDT, Monday through FridaySincerely, *** *** Regulations Specialist

University Accounting Service, LLC (UAS) received the complaint of May 23, wherein complainant states that he needs to know when his account will be deleted and removed from credit reporting agencies and when payments will be refundedComplainant had one account serviced by UAS and owned by
Campus Student FundingThe account was charged off by the owner on 11/17/UAS has not billed or contacted the complainant since that timeAs a loan servicer, UAS has no authority to refund any payments made, however, the complainant made no payments to UASRecords indicate the account was not reported by UAS to any credit bureausUAS can’t affect a change to the way in which another entity may have reported the account to credit bureausSincerely, *** *** Regulations Specialist

The Federal Perkins Loan has been validated by providing the promissory note and the student account record from DeVry University showing that the borrower benefited from the proceeds of the loanIf the borrower wishes to pursue her fraud claim with DeVry University, she should call 866-338-and ask for the Office of the University Ombudsman

I acknowledge receipt of the May 1, complaint for the referenced consumerWe are currently processing this complaint and will begin our investigation shortly.I expect to follwith you on this matter within the next days.Please contact my office directly if you have any
questions.Sincerely,*** ***Regulations Specialist

University Accounting Service, LLC (UAS) received complainant’s Loan Verification Certificate for consolidation and responded on January 27, in compliance with the time prescribed to respondPlease be advised that UAS requested enrollment verification from complainant on September 22, 2015,
to be able to apply additional student deferment for enrollment since May However, UAS records reflect that the enrollment verification has not yet been receivedIf complainant has questions relating to the liquidation of the Perkins Loan Program, she may contact *** *** ** ***
Sincerely, *** *** Regulations Specialist

I acknowledge receipt of your inquiry via the Wisconsin Revdex.comYour inquiry relates to the above referenced accountUniversity Accounting Service, LLC (UAS) is a student loan servicing companyAs the servicer for your account UAS is responding to your inquiry.Please note that UAS' client Bridgewater State University (Bridgewater) has no record of receiving payment on this accountAs Bridgewater explained to you in its March 5, letter, upon conducting an audit, it was found that your loan was not previously placed into a repayment statusYour account was placed into repayment status beginning April 1, Bridgewater has paid all interest accrued during the time that your account was not in repayment status.As stated above, Bridgewater does not have a record of payment of this accountBridgewater believes your account did not receive payment as the account was not previously placed into repayment status and as Bridgewater is in possession of the original promissory note, which would have been returned to you upon payment in fullEnclosed for your review are the validation materials for this account.Although a copy of the promissory note was sent to you by the University with its letter of March 5, 2015, this office has requested a copy and will send it to you when received. Should you have any further questions relating to this account, please contact this office at 800-999-Office hours are am to pm Monday through Friday.Sincerely,*** ***

UAS owes me an overpayment to my student loan account that has since been refinanced and transferred to another lender as of mid-January of this year. Account number 360003421851 from lender Century Bank had an overpayment of $1,021.71 that was due back to me at the time the account was transferred.

Have been in touch with UAS several times both by secure messaging and via phone customer support since JANUARY, and was told different things by different people, but the general consensus seems to be that they mailed me a check for the overpayment in early April. This was after I was supposed to wait 45-60 days for the check to be cut and contacted them after 60 days had passed and the check had not been cut!

To make a long story short, we are now in mid-May and I have not received the check. Their customer support claims to have NO WAY TO CONFIRM THAT A CHECK HAS BEEN ISSUED OR CASHED. If they are not lying and a check was mailed, it seems to have gotten lost in the mail and I would like to have a replacement issued. You would think they would want the same thing for the sake of their accounting practices!

I just want my the money that is due to me so I can put it toward the balance of the new loan with my new lender. Thankfully the new lender does not use UAS to service. I just want to be done dealing with this terrible company!

University Accounting Service, LLC (UAS) received the complaint filed by Brenna [redacted] in which she states she has been unable to receive full forbearance with no payments due. Ms. [redacted] has one account serviced by UAS. Account ID [redacted] is an educational line of credit from First Tech...

Federal Credit Union. First Tech Federal Credit Union has granted 44 months of forbearance on the student loan account. This is in excess of the 12 months generally granted. The most recent offer of forbearance sent to Ms. [redacted] on 12/22/2016 for a Zero-Pay Forbearance from 10/20/2016 to 12/20/2016 with a Partial Pay Forbearance at $20 per month from 01/20/2017 to 04/20/2017 is the best that can be offered due to the extended amount of forbearance she has used on her account. To accept the offer of forbearance, Ms. [redacted] should sign and return, as soon as possible, the forbearance agreement previously sent. The $20 activation requirement has been satisfied by a payment of $25 made on 01/06/2017. Sincerely, Debbie [redacted] Regulations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Student deferment was processed to the account for the period 11/1/2015 - 2/1/2016; this occurred in January 2016. According to the National Student Clearinghouse, the borrower was enrolled less than half time during Fall semester 2016, which is not eligible for deferment. If borrower has documentation of being enrolled at least half time as determined by the school he attended, he should send it to UAS for processing. UAS can't act on a Request for Deferment until we receive it.

The consumer is the cosigner on Account ID [redacted], a student loan from Alliant Credit Union on which [redacted] is the primary borrower.An ACH payment of $7,500 was scheduled for 2/23/2018 from a bank account in [redacted] name. However, the bank account on which the payment was drawn...

was reported as closed on 2/28/2018 when the payment was negotiated. At about the same time, another entry of bank account information was created in the UAS payment system. When an electronic payment is created it is tied to a specific bank account; therefore, the payment was not drawn on the new bank account.The payment was replaced on 3/1/2018. The client agreed to waive all late fees and check return fees. The next payment of $50.00 is due 4/2/2018.

In response to complaint ID [redacted], our records show complainant reached our customer service representative by telephone on June 22, 2015 and resolved the issue.If further assistance is needed, complainant should contact Team Lead [redacted] directly at [redacted]. Office hours are 7 am to 5...

pm CDT Monday through Friday.

The consumer complains that credit history reported by UAS is incorrect. The consumer has one account serviced by UAS: a Federal Perkins student loan account from Washington University. The borrower submitted paperwork to apply for a partial cancellation of the loan. UAS received the paperwork on...

2/12/2018 and updated the account by processing the partial cancellation on 3/22/2018. The Washington University portfolio is new to UAS, and processing of benefit forms may be delayed for a new portfolio due to the transition process. However, the account already was delinquent when UAS received the form from the consumer. She should have provided paperwork to the previous servicer in June 2017 to receive a partial cancellation at the time. When the consumer's form was not received, the previous servicer granted the appropriate grace period and set the next payment date at 12/29/2017. The consumer did not make the 12/29/2017 payment or the one due on 1/29/2018 before reaching out to UAS for the proper benefits forms on 2/8/2018.When the benefit was applied on 3/22/2018 the account was updated to show no delinquency. The account was reported to credit bureaus as not delinquent with our 4/1/2018 submission and any previous delinquency was updated to show no delinquency. The consumer should allow time for the credit bureaus to update their records.

According to UAS records, complainant’s accounts are in deferment. On January 14, 2016, complainant called UAS to request her accounts be deferred. At that time, complainant’s accounts were considered delinquent by the client and had been placed with Enterprise Recovery Systems for collection. UAS...

advised complainant that for student deferment to be accepted by the client she would need to cover the period 12/1/14-5/1/15 by making a payment or applying for a benefit. The information previously had been communicated to complainant via letter sent on December 16, 2015. Complainant applied for and was granted forbearance for the period of 12/1/14-5/1/15, which allowed UAS to apply the subsequent student deferment for the period 5/1/15-5/1/16 (this includes a post-deferment grace period). Please note that UAS does not receive deferment information from the National Student Loan Data Services (NSLDS). After the forbearance and student deferment were applied, UAS provided the requested account status letter to the borrower; this letter indicated the account was not in default. The accounts were deferred through the Fall 2015 semester, with the post-deferment grace period ending 5/1/2016. If complainant is enrolled for the current, Spring 2016 semester, she needs to provide documentation of enrollment. She will need to provide such documentation for each new term. If complainant has any questions relating to the account status, she may contact UAS Supervisor [redacted] Sincerely, [redacted] Regulations Specialist