University Accounting Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

University Accounting Service, LLC (UAS) does not own your account. UAS did not buy your account. Rather, in July 2017 UAS became the new servicer for the account owned by Coronado Student Loan Trust.Per your conversation with this office on 10/31/2017, your payment was applied to the account and...

late fees were removed.However, information from the previous servicer indicates you were sent the attached loan disclosures and you should have been making payments in accordance with the disclosures. Our review of the previous servicing of the account by other servicers indicates the monthly payment amount was insufficient initially and was not increased over time. UAS acknowledges that you paid the amounts you were billed; however, the amounts were insufficient to repay the account over the term of the loan.At this time, the balance of the account is $55,006.61. Interest accrues daily at 6.75% (variable rate APR). An amortized payment of $470.35 is required to repay the account in the remaining term (197 months).The loan owner has or will apply the following:- Waived all accrued and unpaid interest and brought your account current. If you have paid the monthly payment amount of $286.09, no delinquency will be reported to the credit reporting agencies for the month.- Apply a reduced payment agreement for 12 months, set to the amount of $286.09 as paid to the previous servicer.- Re-amortize the account at the end of the 12-month period, at which time your monthly payment will increase.Note that paying more than what is required in a monthly period will reduce the overall debt.The account currently shows no past due amount. Your next payment of $286.09 is due January 14, 2018.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In response to the borrower’s further response to the above-referenced complaint, University Accounting Service, LLC (UAS) consulted with the loan owner. The client previously approved the following 44 months of forbearance during which interest accrued but no payments were due: After original grace period ended on 11/20/2012: ? 11/20/2012 – 1/20/2013 gap forbearance granted by the lender ? 1/20/2013 – 6/20/2013 in school forbearance ? 8/20/2013 – 6/20/2015 in school forbearance ? 6/20/2015 – 12/20/2015 special forbearance granted by guaranty agency ? 12/20/2015 - 4/20/2016 forbearance granted by the lender ? 4/20/2016 – 10/20/2016 forbearance exception granted by the lender A total of 26 months of school-related forbearance and 18 months of hardship forbearance have been granted. The client is willing to grant Zero-Pay Forbearance for 10/20/2016 to 12/20/2016 (interest accrues but no payments required) and Partial Pay Forbearance at $20/month from 1/20/2017 to 4/20/2017. The client has granted another 16 months forbearance beyond the borrower’s graduation and is not willing to grant any additional. If the borrower is not willing to accept the client’s offer, then regular payments of $50/per month for November, December, and January, and $80 for February will be considered due. Part of the November payment has been made, so only $10 of that payment remains outstanding. Sincerely, Debbie [redacted] Regulations Specialist

At this time UAS is investigating the complaint and contacting the loan owner regarding the complainant's request for settlement of the debt. UAS  requests 30 days to complete its investigation and to allow the loan owner to respond to complainant's request.Sincerely,[redacted]

On 4/19/16, complainant called University Accounting Service, LLC (UAS) to check on the status of his account. At that time, UAS checked the National Student Clearinghouse database and determined that the borrower was in school. UAS processed the deferment at that time. Deferment was granted for...

2015-2016 academic year, ending 5/13/16. The subsequent grace period will end on 11/13/16. Complainant’s next payment is due 12/13/16. The account was moved out of delinquency, and no payments are due at this time. UAS has not reported the above-referenced account on complainant’s credit report. Please be advised that UAS cannot affect a change to how any other company may have listed the above account on complainant’s credit profile. Please be advised that complainant must report his enrollment status to UAS for each term during which he is enrolled. If complainant has further questions regarding the status of his account, he may contact UAS at [redacted]. Office hours are 7 am to 5 pm, CDT, Monday through Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I  reviewed appear below. I was not complaining because of the money get drawn from my account. I was companion because I was lied to because when I called about the refund I was first told that it would only take 2 to 3 business days after they received a copy of my bank statement. When I called on the 12th they hadn't even looked at my bank statement and gave me a completely different story. I called them again on the 19th because I still did not have a refund and as of today 8/24 still do not have a refund. I was told that they would call me back after they checked into it and they never did. No one seemed to have any idea what was going on. So it's been over two weeks and I still don't have a refund. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Again, they corrected the amount due from $883.02 to $198.00, they also claim I have a past due balance for this month. They just took over my loan how do I have a past due balance, when I had no previous past due balance? And it says my first payment due to them is 8/02/15. My payment was never $99.00 to begin with, and I cannot access my genesislendingonline account anymore either. It will not allow me to. I've never had any of these problems with genesislending. I can not even get in touch with anyone from University Accounting Service. I have called 3 times today, and the first 2 times I got a pre-recorded message claiming they were currently experiencing technical difficulties with their third party vendor. I submitted a request online to have someone contact me, and no one has. I know I have a loan, and I want this corrected, so I can continue to make payments towards my loan. I do not want to be taken advantage of because they can't get their records right. They DON'T even answer the phone. I've attached a file that clearly shows, there was never any information or due payment for July. It says 8/02/15 so where are they getting $198.00 or a past due balance from?[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

University Accounting Service, LLC (UAS) received the above-referenced complaint and has thoroughly investigated the situation. The borrower has one account serviced by UAS. Account ID [redacted] is a private educational loan owned by Campus Student Funding. We have taken the information the...

borrower has provided to us very seriously and appreciate your efforts in bringing these concerns to our attention. Let us state at the outset that it is not the policy or the practice of this company to engage in unfair, deceptive or misleading practices. Nor are such occurrences tolerated. Our employees are trained and are also regularly monitored for compliance purposes. Please assure the borrower that their comments have been thoroughly reviewed and have not been taken lightly. Should it be found that a representative violated UAS’s policies and procedures relating to the handling of this account, the representative will be disciplined and retrained regarding UAS’s policies and procedures. Should you have any further questions regarding the above referenced account please contact me directly at [redacted]

I have reviewed the complaint ID [redacted], and UAS reports the following findings: The account referenced in the complaint was originated in October 2011, with a first payment due date of October 1st, 2013. The account incurred negative credit bureau reporting as follows: The payment due for...

12/01/2014 was not received until 01/02/2015. This payment was reported as 30 days past due. The payment due for 08/01/2015 was not received until 09/18/2015. This payment was reported as 30 days past due. The payment due for 01/01/2016 was not received until 02/29/2016. This payment was reported as 30 days past due. The payment due for 04/01/2016 was not received until 05/19/2016. This payment was reported as 30 days past due. If the consumer disputes the dates of any of the above payments, UAS would request to see evidence supporting the receipt of payment prior to the dates listed above. In regard to the address change(s) on the account, the UAS system reflects the following address changes: 11/29/2010 Address was changed to [redacted] 04/18/2012 Address was changed to [redacted] 11/06/2015 Address was changed to [redacted] 01/27/2016 Address was changed to [redacted] 02/09/2016 Address was changed to [redacted] 04/07/2016 Address was changed to [redacted] 04/19/2016 Address was changed to [redacted] Our system currently shows the same address that the consumer has provided on this complaint. If the consumer has a request for the billing statements and notices to be sent to a different mailing address than their own, UAS would request this be put in writing, along with a request to lock in that address. By locking in that address, we will no longer allow updates from the USPS to update the address on the account. The responsibility for the debt rests with the complainant through the terms of the Perkins promissory note. To be best informed of any affect to the account, it is recommended that all demographic information, including address, phone and email address information be updated and maintained by the debtor. In addition to sending in checks through the mail, UAS offers consumers the opportunity to pay online at www.uasecho.com or call our call center at 1-800-999-6227 Monday – Friday 7am to 5pm CDT to set up a payment by phone. Additionally, our phone system will allow payments to be entered in via the IVR. Sincerely, [redacted]
Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As,you will read in the attachment the company in question was notified and as other loan services could have verified the information via the National Clearing House. However, they continue to deny receiving requested information and they continue  to claim that their clients schools are not listed. This has happened to another individual as well. She is having the same issues I am experiencing with this,company.Above all I want the debt back dated, confirmed with the federal government and removed from my credit.
Regards,
[redacted]

University Accounting Service, LLC (UAS) has received the complaint of August 17, 2015 regarding Revdex.com 10 10766765. We understand that complainant asks for interest to be waived on her student loan account so she can payoff only the principal balance.UAS is not the owner of the loan. UAS has no authority to forgive interest or reduce the amount owed. We forwarded complainant's request to the loan owner, Capital Student Funding, and they have agreed to waive accrued interest and fees and accept payment of the principal balance as payment in full as long as complainant makes payment in a single lump sum.Complainant may call Team Lead [redacted] to discuss the amount to be paid and the method of payment.

Review: I have been paying my student loan bill on time since the payments were issued. I am not perfect, there were a few months I did pay my bill a couple days late. However, I pay my bill each month NO matter what. This company will call my phone numerous times a day and not leave a voicemail. They will call for absolutely no reason, I told them to stop, they kept calling until I had to go off. Finally they stopped, then a few months ago, I paid my entire bill but 0.05 cents, I must have missed a number or something. I started getting phone calls 6x a day, I work M-F 8:30am-5pm, I cannot answer these calls. Finally, I get irriated and answer, they were calling because my bill was past due. I told them there was no way, I paid my bill. They stated I still owed .6 cents and they were going to report me to the credit bureau if it was not paid. I was completely blown away, literally. I asked them to just add it to my next months bill, they said ok. I then received phone calls for the next few days, I had to re-tell them to add it to my next months bill. They kept calling and it was an automated voice stating to look at my online account. I finally called them back and went off on them. Well, it is now months later, and I must have forgot to pay 0.06 cents on my bill again. They have been calling me 6x a day, over and over. I asked them to stop calling me, I even filled out an online request. They are still calling me, almost a week later.

My bill is $70 a month, I apologize for forgetting the 0.06 cents but REALLY, to be threatened to be reported for 0.06. Where is the business or customer ethic there? This is complete harassment.

They should be worrying about those that are not paying, not me.Desired Settlement: I do not want them to contact me any further unless I am legit late. In fact, I really want my loan sent to a different company. I am sick of dealing with this company.

I will fill this form out and a complaint with the debt collectors every day until they never call me again.

Business

Response:

We have begun our investigation and request an additional 30 days to review the account history and consult with the account owner.Sincerely,[redacted]Regulations Specialist

Business

Response:

University Accounting Service, LLC (UAS) has received the September 28, 2015 complaint and understands complainant has stated that she have received multiple calls from UAS that the loan payment was late after having mistakenly paid all but 6 cents of the monthly bill. Complainant also stated that she would like the 6 cents added to the next month's bill. Having researched this matter, UAS presents the following information:Records reflect that complainant has one account serviced by UAS and owned by you nomics, with a current balance of $6,174.23. If less than the full amount of a monthly payment is made on an account, the payment for that month is considered late and follow up calls and past due notices are initiated to obtain the remaining payment due. In this case however, UAS was permitted by you nomics to reverse a previously applied and paid late charge, so the account is considered current.If complainant continues to make electronic payments using the UAS internet portal, the monthly payment amount due is displayed, which should assist in preventing a mistake in the amount that is remitted in the future.If you are unable to make your payments on the account, you may use the you nomics interactive web site at www.younomics.com to request a temporary reduction of the payment amount or a forbearanceof repayment.

Review: I have had student loans with this company for a few years now. Because I transferred schools I needed to send them an enrollment verification form to show I am still a full time student. I asked customer service what number to have the University fax the information to. They provided me with a number and I shared it with the University who sent the paper work. A month later I received a past due notice on my student loan. I contacted customer service and they stated they lost or never received the fax. I had my university send it multiple times and each time they said they did not receive it. Finally after four times of the school faxing it and also sending them an email they put it in deferment.

A few months later same exact thing happens I had the school send another enrollment verification form. UAS says they lost the fax or did not receive it. Skip to this year, my loan was set to go out of deferment on Jan. 28, 2014. My school faxed them the paperwork again on Jan. 21, 2014. Now the company keeps calling saying that they lost the paperwork and I am past due. Each time this happens it hits my credit score and they refuse to think it is their problem though the school has the fax confirmations that they sent the paper work. This company makes me send a new paperwork bundle of the same information every 4 months. I work with several loan companies and this is the only company I have problems with.

SO now my credit is terrible due to them saying I have delinquent payments and I also pay the school each time they have to fax it so about 20 dollars each time because they have to send it so many times because UAS apparently keeps losing them.

I am fed up and each time I send something or try to complain to customer service I get no call backs or they pass me off to other representative because they do not want to listen to me.Desired Settlement: I would like the company to put my loan in deferment and actually learn how to work a fax machine because they are apparently incompetent and are unable to do so. With this new found knowledge they would actually receive my paperwork. Maybe while they are it they should refund me the 100 dollars I have spent asking my university to keep faxing them information. Also they should backdate my deferment date and write to the credit bureau to fix my credit they hurt.

Business

Response:

Re: University Accounting Service, LLC

Your Reference No. [redacted]

Complainant: [redacted]

UAS Reference No.: [redacted]

Account No.: [redacted]

Dear

Ms. [redacted]:

I

acknowledge receipt of the March 13, 2014 complaint for the referenced

consumer. Please be advised that Ms.

Mix’s account is currently marked for In School Forbearance until September 28,

2014. UAS received Ms. Mix’s enrollment information on March 18, 2014 and

placed her account into In School Forbearance status at that time. UAS did

not report any negative credit history to the credit bureau in 2014. If Ms. Mix

has any further questions relating to the above account, please contact [redacted]

We

appreciate the opportunity to respond to your inquiry.

Sincerely,

Regulations

Specialist

Review: I have a student loan with University Accounting Services which should be in deferment as I am a full-time student. I have had ongoing issues with this company placing my loan on default which in turn causes my schools Financial Aid Department to hold my financial aid. This is the only Student Loan Lender I have this type of issue with. All of my loans are in deferment, as they each receive notification from the National Student Loan Data Services of my in-school status. Somehow University Accounting Services, fails to update my account, and places it in collections, and I have to constantly battle with them and their poor business practices. I completed all of there deferment forms back in October, after I was first advised of the default. The notified me two weeks ago that they need more information. I sent the information and they still have yet to correct their mistake.Desired Settlement: I need them to remove my loan out of default and send me a letter stating I am no longer in default so that I can provide this to my school.

Business

Response:

According to UAS records, complainant’s accounts are in deferment. On January 14, 2016, complainant called UAS to request her accounts be deferred. At that time, complainant’s accounts were considered delinquent by the client and had been placed with Enterprise Recovery Systems for collection. UAS advised complainant that for student deferment to be accepted by the client she would need to cover the period 12/1/14-5/1/15 by making a payment or applying for a benefit. The information previously had been communicated to complainant via letter sent on December 16, 2015. Complainant applied for and was granted forbearance for the period of 12/1/14-5/1/15, which allowed UAS to apply the subsequent student deferment for the period 5/1/15-5/1/16 (this includes a post-deferment grace period). Please note that UAS does not receive deferment information from the National Student Loan Data Services (NSLDS). After the forbearance and student deferment were applied, UAS provided the requested account status letter to the borrower; this letter indicated the account was not in default. The accounts were deferred through the Fall 2015 semester, with the post-deferment grace period ending 5/1/2016. If complainant is enrolled for the current, Spring 2016 semester, she needs to provide documentation of enrollment. She will need to provide such documentation for each new term. If complainant has any questions relating to the account status, she may contact UAS Supervisor [redacted] Sincerely, [redacted] Regulations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Two student loans serviced by UAS were paid off via consolidation. There was a slight over-payment on both accounts ($287.68 and $357.24 = $644.92) and all of my efforts to have UAS refund the over-payment have failed. Customer service has said that it takes 45-60 days from the date payment to refund the consolidation company. It's now been over 90 days with no sign of a refund.Desired Settlement: The only outcome that is acceptable is for UAS to refund the $644.92 over-payment immediately.

Business

Response:

University Accounting Service, LLC (UAS) has received the October 30,2015 complaint and understands complainant states his accounts were overpaid and refunds have not been received.According to UAS records, a refund of $644.92 was processed on November 6,2015 and sent to SoFi Lending. If complainant has any questions relating to his refund he may contact [redacted] at UAS at[redacted]. Office hours are 8:30 am to 5 pm Monday through Friday.Sincerely,[redacted]Regulations Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

This is the WORST loan provider I have ever had the displeasure of dealing with. I have filed for a forbearance for about 2.5 years. The first time I filed, I asked if there was a way for me to just make a lower payment. I didn't want to put it completely off but I could not afford the payment they decided on. They said no and that I just had to completely put it in forbearance. This is NOT TRUE! Come to find out, the last forbearance I applied for, they immediately put me on an adjusted payment plan. HELLO? Where was that when I asked you 2 years ago?! I have had to call them EVERY 6 MONTHS because there is some unknown charge or issue with my bill/forbearance request. Every single time I call the customer service reps are COMPLETE [redacted]. They never know what they're talking about and I always have to wait for someone higher up to eventually give me a response that's worth a [redacted] or just fix my bill. I tell every student I know to NOT go through this company. I am incredibly sick of dealing with them and it just keeps getting worse.

Review: I paid off a student loan which was being serviced by this company.

There ended up being an overpayment and it's been 2 months and they have not sent the refund back.

I sent an email and there was no answer back.Desired Settlement: I want the overpayment back. It does not belong to them.

Business

Response:

In response to your dispute regarding the above-referenced student loan account from Ferris State University, our records indicate a refund of $71,84 was mailed to you on April 28, 2015,

Review: I have attempted to call customer services multiple times about a notice that my payment to them was late in February 2015, which is not correct because I have paid the company who previously was managing my student loan on 1/31/2015. Everytime I call I am put on hold until I am hung up on. I cannot get assistance in this matter. I cant not get an explanation of why my loan payment is suddenly higher than what it previously was with the other loan company last month.Desired Settlement: A billing adjustment for the payment I had already made 1/31/2015 to CampusPartners and an explanation of charges as to why my loan payment is approx $10 higher.

Business

Response:

In response to the complaint filed on February 17, 2015, University Accounting Service, LLC (UAS) has

checked its records and acknowledges there may have been a phone interruption when the borrower

called our office at 4:22 pm on February 17, 2015. Account notes indicate the call was placed on hold

and the UAS representative received no response when she returned to the call.

Account notes further indicate the borrower called again at 4:45 pm on February 17, 2015 and spoke

with a UAS representative about a payment made to a previous account servicer. UAS’ records indicate

these were the only calls made by the borrower to UAS.

The account is part of a student loan portfolio from South College of North Carolina that was transferred

to UAS from another loan servicer during the first week of February 2015. On February 5, 2015 UAS sent

its first billing statement to the borrower, showing the financial and status information received from

the previous servicer. At that time, a total of $1,160.08 had been paid to the previous servicer.

Payments made to the previous servicer near the time of or after the portfolio transfer will be

forwarded to UAS for posting. Forwarding may take some time, as it is likely the previous servicer will

forward payments to South College and not directly to UAS. Also, UAS has no control over the timing of

such forwarding. The borrower may wish to contact her bank to determine if the January 31 check has

been cashed and, if so, contact the previous servicer to determine when it will be forwarded.