University Accounting Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately, this has been a tedious matter trying to resolve.  I did not receive any notification from DeVry INC with regard to a balance due  (only the fake invoice that I submitted to the Revdex.com).  As of today I have reached out to DeVry at (630)571-7700 with regard to the information that is reporting to my credit bureau as well as filed a dispute with Experian Credit Reporting Bureau.  The representative of DeVry at the number listed above advised me that there are No "outstanding tuition debt" reported by them for me.  This promissory not that was received within the email, this is the first time that I am seeing it.  I have attached a detail billing as it relates to the the enrollment at DeVry. Please contact me at your earliest for additional information.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

UAS located the cancellation and postponement forms. These were processed on 12/29/2017. Through the partial loan cancellation, the principal balance of the account was reduced by $6,222.20. The principal balance of the account is $12,444.40. The account is placed into postponement status, so no...

payments come due until the next year of employment ends. At that time, you should submit your final partial cancellation request. The account is not delinquent and has not been reported to credit bureaus as delinquent. The delay in processing was caused by issues related to the conversion of the new client to the UAS system.

University Accounting Service, LLC (UAS) has received the complaint of November 10,...

2015 regarding Revdex.com ID [redacted]. We understand the complainant states her account should not be delinquent and her loan amount should have been paid down by 50%. Enclosed please find copies of the original promissory note and payment histories. Please note that UAS became the loan servicer of the account on June 1, 2015. Currently, the principal balance of the account is $490.44. According to UAS records, the complainant’s 9/15/15 ACH payment for $70 failed and was not replaced, thus incurring a $25 returned payment fee and a $10 late fee assessed by the loan owner, Balboa Student Loan Trust. Additionally, UAS has not received a November 2015 payment from complainant. In the past, she had made payments of more than what was due; recently those overpayments were applied to the missed payments to try to bring the account current. However, the amounts did not cover the entire missed payments for September and November. As of December 8, 2015 the account remains past due for $47.36, with another $75.59 due on 12/17/15, which includes a $10 late fee for the missed November 2015 payment. Complainant has a $100 ACH payment scheduled for 12/15/15, but this won’t cover the total amount due of $122.95. If complainant is unable to remit the amounts due, she may contact UAS at [redacted] to discuss repayment options. Sincerely, [redacted] Regulations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am currently in contact with the Federal Student Aid Administration.  I did not electronically sign any documents for additional funding via Perkins Loan from DeVry University.  The Federal Student Aid that I received was more than enough to cover the cost of my tuition for both Undergraduate and Graduate Levels.  It appears that this loan was initiated at the interest of the school and not myself.  Perkin Loans are designed for those students who "demonstrate financial need" in addition to their Federal Aid. I have submitted a request of forbearance for this balance in which they claim that I owe and I will continue to dispute the charges with Federal Student Aid until these charges have been dismissed accordingly and appropriately.
Regards,
[redacted]

I acknowledge receipt of the March 11, 2016 complaint for the referenced consumer. University Accounting Service, LLC (UAS) is currently processing this complaint and will begin our investigation shortly. I expect to follow-up with you on this matter within the next 30 days. Please contact me if you...

have further questions. Sincerely, [redacted] Regulations Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

UAS will respond to the complete within 7 days from today. 
[redacted]Regulations Specialist I University Accounting Service, LLCPO Box 932; Brookfield, WI 53008Office: [redacted] | FAX: (866) 543-6814

Please be advised that complainant has two accounts serviced by UAS, On January 21, 2016 complainant was granted a partial forbearance retroactive to 10/11/2015. The forbearance continues through 4/11/2016, with the 5/11/2016 payment due in the amortized amount. On account [redacted] complainant...

owes $20 on 2/11/2016. On account [redacted] she is delinquent $26.43 and has another payment of $20.00 due 2/11/2016. These are the minimum payments required by the loan owner, Campus Student Funding. If complainant continues to experience financial difficulty after 4/11/2016, she can apply for additional forbearance. However, forbearance is a limited benefit. If complainant has any questions relating to her repayment plan, she may contact UAS at 844-677-1508. Office hours are 7 am to 5 pm CT, Monday through Friday.

University Accounting Service, LLC (UAS) received the complaint of [redacted] wherein she states that she is being called regarding her student loan before the loan is due. Records indicated Ms. Ball has one account billed by UAS. Account ID [redacted] is a Federal Perkins student loan made by...

DeVry University. Ms. [redacted] loan is in its initial grace period that will end on 12/1/2016; the first payment is due 1/1/2017. UAS is contracted by DeVry University for informational calls during the grace period to ensure borrowers understand the terms and conditions of their loans and know when the first payment is due, to determine if the borrowers qualify for deferments or partial cancellations, and to answer any questions about the repayment process. All of these are measures used to prevent default. At the request of Ms. Ball, this office has marked her account for no further telephone contact by UAS. If Ms. Ball should have any questions relating to the account, she may contact UAS Representative Dan Stabo in our Brookfield, Wisconsin office at 262-780-7503. Office hours are 8:30 am to 5:00 pm, Central Time, Monday through Friday. Sincerely, Debbie Glish Regulations Specialist

On January 8, 2015, complainant entered into a temporary reduced payment agreement. This agreement expired on July 8,2015. Complainant's regular payment amounts would be due starting on August 7, 2015. UAS sent notices to 3 email addresses on file fIx this consumer to alert complainant...

of the new amounts that would be drawn from her account, as these amounts would be different from amounts previously withdrawn under the payment agreement. Complainant did not contact UAS until August 7, 2015, after the payment had been drawn from her account. Due to the ACH submission, there is a delay between the time the payment is submitted by UAS and the time it is processed by the consumer's bank. During this time the payment cannot be canceled or altered. On August 7,2015, when complainant called UAS the payment had not been processed by her bank; therefore, UAS was not able to cancel or alter the payments at that time. On August 12, 2015, complainant called to check the status of refund. At that time complainant was notified that the refund would be at the discretion of the client. The client has notified UAS that they would refund the consumer $52.28 from account [redacted] and $75.81 from account [redacted]. These amounts reflect the difference between what was drawn from borrower's bank account and what would have been due under the temporary agreement, which the client agreed to extend to cover the August 7 due date. The refunds were processed on and sent to Ms. Bowman on August 18, 2015, under separate cover. In addition, the client has agreed to another temporary payment agreement for payments due during the period of September 7,2015 to February 8,2016 for $29.59 on account [redacted] and $20.41 on account 360001302308. If at the end of this payment agreement complainant cannot resume payments in the regular amount, she may use the account owner's interactive web site at www.younomics.com to request alternate arrangements. If complainant has further questions, she may contact UAS at 800-999-6227 office hours are 7 am to 5 pm Monday through Friday.Sincerely,[redacted]Regulations SpeCialist

University Accounting Service, LLC (UAS) received the July 5, 2016 complaint in which Mr. [redacted] states he contacted UAS in early May about a credit balance and states that he is still due the refund of the credit balance in the amount of $150. UAS did inform the creditor, Day Air Credit Union, about...

the credit balance, and the credit union processed the refund directly. This refund, in the amount of $150.00, was processed by Day Air Credit Union on May 4, 2016 and posted to Mr. [redacted] account at the credit union with a description of “student loan overpay”. According to credit union records, the borrower then closed the credit union account on 7/5/2016. If Mr. [redacted] has additional questions regarding the refund, he should contact the credit union directly. Sincerely, Debbie Glish Regulations Specialist

University Accounting Service, LLC (UAS) received the complaint of [redacted] wherein she states she doesn’t recognize the debt that UAS is billing. Ms. [redacted] has one account billed by UAS. Account [redacted] is a Federal Perkins student loan from University of New Mexico. The promissory...

note was signed electronically on 8/19/2012 using UAS’ SignMyLoan electronic signature application. A copy of the promissory note has been forwarded to Ms. [redacted] separately. UAS sent a Notice of Grace Period Ending to the address we have on file for Ms. [redacted]. The notice stated that the initial grace period will end on 3/1/2017 and the first payment will be due on 4/1/2017. UAS has confirmed that the interest shown as due for the first payment and the cumulative interest scheduled over the life of the loan were correctly listed on the Notice of Grace Period Ending. Ms. [redacted] may view the notice and any other documents associated with the account by using the UAS borrowers’ portal at uasecho.com. She will need to enroll for a username and password to gain access. If Ms. [redacted] has any difficulties using the UAS portal, she should contact a UAS borrower representative at 800-999-6227. Sincerely, Debbie Glish Regulations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]A majority of the times I have had to file forbearance was while I was in Graduate School, had no way of making my payments, and the company did not offer any options for deferment – even though their site says that they do. This company was the only company to not offer a deferment option while I was continuing my schooling. Because of that fact, it interfered with my financial aid availability that I would have to deal with for 4 semesters. The money that was received on 1/06/17 is to go towards the interested, much as it has done for many years, not towards the main payments.
Regards,
Brenna [redacted]

UAS requests additional time to investigate the account. UAS currently is investigating the history of the account to ensure its proper status on our system. I acknowledge receipt of the May 20, 2015 complaint for the referenced consumer. We are currently processing this complaint and should...

complete our investigation shortly. I expect to follow-up with you on this matter within the next 30 days.[redacted]Regulations Specialist I University Accounting Service, LLCPO Box 932; Brookfield, WI 53008Office: (262) 780-7588 | FAX: (866) 543-6814

Tell us why h[redacted] has one account serviced by UAS, a Federal Perkins loan from Albright College. Since 3/21/2016, UAS has been notifying Ms. [redacted] that she has used the maximum forbearance allowed by the loan program. In response to the forbearance request made in March 2016, UAS told her...

that she could receive economic hardship deferment, if she met the criteria, and would need to provide additional information.  UAS received no response, so we granted an alternate payment arrangement for $25.00/month, which she had stated on her forbearance request.  In May 2016, Ms. [redacted] contacted UAS to say she wasn’t able to work and she couldn’t pay even the $25.00/month. She was advised to complete a deferment form for economic hardship deferment; she said she would have her doctor send a note. In June 2016 UAS received documentation sufficient to process the economic hardship deferment for one year, in compliance with program guidance; deferment ended 3/1/2017. Ms. [redacted] contacted UAS in February 2017 asking to extend her deferment; she was advised she could download the application form from the UAS web site. She again requested forbearance and again was told, on 3/1/2017, that she had received the maximum allowed by the program, that she needed to apply for a different benefit. This situation was explained to Ms. [redacted] again on 3/15/2017. On 3/22/2017 she provided the correct application form but with conflicting information. The situation was explained to her again on 4/7/2017 at which time Ms. [redacted] advised she wasn’t completing any more forms and would file a complaint.Ms. [redacted] could be eligible for economic hardship deferment if she receives any government assistance or if she is working full time (at least 30 hours/week) but receiving gross income less than $1,485 per month. On the application form Ms. [redacted] indicated she was receiving government assistance but didn’t provide documentation. Also, the check stub she sent was illegible so her income and hours could not be verified. The maximum allowed economic hardship deferment is 36 months, of which the she has used 12months. If she completes a new application with complete information and documentation, UAS would consider her application for deferment extension. The account has been in repayment status since March 2011. Since that time, Ms. [redacted] has received 60 months of forbearance, during which interest accrued, and 12 months of economic hardship deferment, during which both principal and interest were deferred and not due. Both of these benefits are intended for short-term financial situations. Since 3/2011, Ms. [redacted] has paid $200 toward accrued interest, but now owes $342.00 accrued interest and penalties plus the April 2017 payment of $40.00. If she is experiencing long-term financial difficulties, she should contact our office to discuss alternate payment arrangements.UAS as a loan servicer must comply with the Department’s regulations and guidance. The qualifications for benefits, the maximum allowed benefits, and the benefit application forms are provided by the Department of Education for the Federal Perkins Loan Program.    ere...

University Accounting Service, LLC (UAS) received the referenced complaint of March 21, 2016. Complainant has 1 account serviced by UAS. Account ID [redacted] is owned by Campus Student Funding (CSF). Complainant states she has contacted UAS numerous times to request forbearance of the account,...

with no results. Campus Student Funding requires a forbearance application and a good faith payment before they will consider a forbearance request. UAS records indicate complainant spoke to UAS in September 2015 and requested forbearance. At that time, UAS advised complainant of the payment required and also to download the forbearance application from UAS’ web site. On 12/29/2015, complainant contacted UAS stating that forbearance hadn’t been applied to the account even though a payment had been made. UAS advised complainant that the payment was insufficient per CSF’s requirements. At that time, complainant agreed to pay the requested amount. On 2/11/2016, complainant called UAS and forbearance was granted retroactively for the period 7/4/2015 – 1/4/2016; however, due the forbearance being retroactive, the forbearance period had expired. Complainant’s account fell back into repayment on 1/5/2016. As a courtesy, the client has granted an additional forbearance for 1/4/2016 – 7/4/2016; complainant’s payments have returned to $20.00 per month; and late charges have been removed. Complainant owes for the February 2016 and March 2016 due dates, $40.00 total, with another $20.00 due 4/4/2016. Payments of the amortized amount will resume for the August 4 due date (after the current forbearance period.) Complainant can request an extension of the forbearance if still in school or otherwise can’t make the payments at that time. However, forbearance is a limited benefit. UAS can’t guarantee that another forbearance will be granted.

The borrower had two accounts serviced by UAS; these were private, educational loans owned by Turnstile Capital Management. The accounts were overpaid on 7/26/2017. UAS attempted to refund the overpayments back to Wells Fargo in early November, but the transactions were refused by Wells Fargo. The...

borrower provided additional information regarding how and where to send the refunds, and checks have been sent 12/27/2017.