University Accounting Service

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was nice for UAS to refund the fees charged.  Thank  you.It would be nice to know why the bank account on which the payment was drawn was reported as closed on 2/28/2018 when the payment was negotiated.  UAS deleted the bank account information so it can't be determined if I had a typo in the account # or routing number. I assume they don't have system logs to determine who and why it was deleted.  Regards, 
[redacted]

On 5/20/15, UAS processed the forbearance of the account for the period 5/10/15-8/10/15. The next payment is due September 10, 2015. If still experiencing financial difficulties at that time, Mr. H[redacted]may apply for an extension of the forbearance. Please note that forbearance is limited to a...

maximum total of 12 months by the lender and any extension of the current forbearance must be reviewed andapproved by the lender.Sincerely,Debbie G[redacted]Regulations Specialist

The consumer has one account serviced by UAS, a Federal Perkins student loan from Fashion Institute for Design & Merchandising (FIDM). Prior to the payment received by UAS on 2/15/2018, the consumer had not made a payment toward the account since 8/30/2017.Late fees are first disclosed in the...

promissory note, which the consumer signed electronically on 12/31/2011. A copy of the promissory note will be sent to the consumer under separate cover. Late fees were disclosed in entrance and exit counseling that the consumer acknowledged in 2011 and 2013. Then, late fees were disclosed in the past due notices sent in October and November 2017. Finally, late fees were included in the total due on the billing statements sent for the 11/1/2017 and later due dates.The account is 5 months delinquent, including the 2/1/2018 installment. Another late fee will be assessed unless the account is brought current by 2/28/2018.

University Accounting Service, LLC (UAS) received the complaint of [redacted] wherein she expressed difficulty in obtaining benefits on her student loan account. UAS is servicing one account for the borrower. Account ID [redacted] is a Federal Perkins loan made by Stephens College in...

Columbia, Missouri. UAS has removed [redacted]’s account from collection status. Also, UAS processed two years of partial cancellation, for the 2013-14 and 2014-15 school years, in December 2015. At that time, the borrower should have completed a Request for Deferment for the 2015-16 school year, so payments would not have come due while she was completing another year of eligible teaching. The borrower requested the Deferment form on 6/6/2016. On 8/1/2016, the borrower contacted UAS to determine the employment dates to put on the form. On 8/4/2016 UAS responded to her question and also advised her that we had received her previous years’ cancellation forms, but had not received the one for the current year. In response, the borrower said she would resubmit the form. On 8/9/2016, UAS was contacted by the client who indicated the borrower was going to bring the form to the client during the week and the client would forward it to UAS. The forms (Request for Deferment and Request for Cancellation) were not forwarded by the client. With receipt of this complaint, UAS contacted the client to request the forms. On 11/17/16, UAS processed another partial cancellation for the 2015-2016 school year. The account was placed in deferment for the current school year. The account has been removed from collections and placed in deferred status. Also, UAS updated the borrower’s credit history. In August 2017, the borrower should submit her next Request for Cancellation for 8/1/2016 to 8/1/2017 and a Request for Deferment for 8/1/2017 to 8/1/2018. UAS will send the required forms to her in July 2017, or she can download them from the UAS web site at www.uaservice.com. Sincerely, Debbie Glish Regulations Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, even though what was said in their statement is untrue.  The person on the phone didn't in anyway explain how the interest accrued, but instead argued that what they had was correct.  I would recommend that management at University Accounting Services reeducate/train their employees on how interest on their clients bills in calculated so that this doesn't happen again. 
Regards,
[redacted]

University Accounting Service, LLC (UAS) received complainant’s Loan Verification Certificate for consolidation and responded on January 27, 2016 in compliance with the time prescribed to respond. Please be advised that UAS requested enrollment verification from complainant on September 22, 2015, to be able to apply additional student deferment for enrollment since May 2014. However, UAS records reflect that the enrollment verification has not yet been received. On September 22, 2015, Ms. [redacted] contacted UAS regarding her enrollment. At that time UAS searched the National Student Clearinghouse for Ms. [redacted]’s enrollment; no results were found. As UAS has previously advised Ms. [redacted], not all schools participate in reporting enrollment to the Clearinghouse. UAS did receive enrollment information directly from Quinnipiac University that confirmed Ms. [redacted]’s enrollment through May 2014; the student deferment was granted on the account with a grace period ending 3/1/2015. Ms. [redacted] needs to have her school send enrollment information for the 2014-15 academic year. If received, UAS will accommodate Ms. [redacted]’s request to backdate the deferment, extend the grace period to 3/1/2016, and update her reported credit history. If complainant has questions relating to the liquidation of the Perkins Loan Program, she may contact [redacted]. Sincerely, [redacted] Regulations Specialist

The consumer has one account serviced by UAS, a Federal Perkins student loan from DeVry University. She first complains that she was required to repay interest before additional forbearance was applied to the account. She claims she never had to do this before. The consumer previously received...

several types of deferment on the account, both student and unemployment deferments. During these deferments, interest does not accrue. In November 2016 the consumer received the first forbearance of repayment. During forbearance, interest does accrue and is due at the end of the forbearance period. When the forbearance period expired on 4/1/2017 the consumer asked to have it extended. In accordance with the client's policy, the consumer was asked to repay the $150.26 interest that accrued during the forbearance. She promised to make the payment on 6/6/2017, 6/26/2017, and 8/4/2017, but did not make any payments. The client sent the account to collection on 9/16/2017. Once the account was placed for collection, UAS had limited ability to assist the consumer. On several occasions, UAS advised her that UAS was unable to process any benefits due to client policy and to contact and work with the collection agency.The consumer also complains that her account was paid via consolidation but UAS has not updated the status. UAS received and posted a loan consolidation payment of $4,336.19 on 2/23/2018. However, this did not pay off the account. Rather than contact UAS for a payoff amount, the Department of Education used the amount in its NSLDS database to initiate the payment. The amount in NSLDS did not show the collection costs owed by the borrower, because "collection costs owed" is not a field within the NSLDS database. UAS sent an underpayment request on 4/9/2018. After discussion with the consolidator upon receiving this complaint, UAS was advised to send another request. A second request was sent on 4/23. As soon as the further payment is received, UAS will update the account status at NSLDS and credit bureaus.

I received the new message on whether or not University Accounting Services, LLC contacted me back regarding my complaint (ID No. [redacted]).I did have 2 failed attempts at trying to reach the representative ([redacted]) who is my primary contact on the complaint.  I emailed her directly on May 19 with no response back.  On May 21 I called her twice.  On the 2nd time calling she answered and said they were puzzled about why I was receiving the late fees and they were looking into it.  I haven't heard back since.I just recently emailed [redacted] directly this morning in an attempt to see if they can resolve my issue but as of yet, they have not.If any new information comes about, I'll send an updated response.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

University Accounting Service, LLC (UAS) received the above-referenced complaint on May 9, 2016. On May 4, 2016, complainant called UAS to dispute the interest accrual on the account. At that time he was advised that this account does not use simple, monthly interest accrual; but rather these...

accounts are assessed interest daily based on a 366 day calendar year for 2016. The billing period in question had 31 days. Based on complainant’s balance at that time of $1,796.37, interest accrued at $0.24541 per day multiplied by 31 days, which equals the $7.61 interest that complainant was accessed. Enclosed please find a loan overview document detailing the financial transactions that have taken place on the account. If complainant has further questions, he may contact UAS at 800-999-6227. Office hours are 7 am to 5 pm, CDT, Monday through Friday. Sincerely, [redacted]

We have begun our investigation and request an additional 30 days to review the account history and consult with the account owner.Sincerely,[redacted]Regulations Specialist

The complaints relates to a private, educational loan serviced by UAS and owned by Younomics. In March 2017 UAS received a consolidation payoff from SoFi Lending. The payment overpaid the account by $69.83. UAS' records show this amount was refunded on 5/19/2017. It is standard practice in the...

student loan industry to refund a consolidation overpayment back to the consolidation company. The UAS Payment Processing Team researched whether the refund check was cashed. UAS discovered that the refund check was cashed by SoFi Lending on 7/24/2017.  If the borrower has any further questions relating to this refund, she may contact our office at 800-999-6227.

The borrower has one account serviced by UAS: a Federal Perkins student loan from DeVry University. As previously explained to the borrower, the loan was taken to cover the academic years from July 2003 to May 2006. After leaving the University, she received 144 months of student deferment for...

attendance elsewhere. Most of the deferment was processed from records received from the National Student Clearinghouse. Each time student deferment was processed, UAS sent an acknowledgement letter to the borrower. The most recent deferment was processed earlier this month and ends 7/1/2018; the acknowledgement was sent on 4/10/2018. The original grace period will expire on 4/1/2019 unless the borrower is enrolled next fall. UAS has previously sent and has also attached the promissory notes relating to this account.  UAS completed a Loan Consolidation Verification Certificate on 12/18/2017, but has not received payment. Although DeVry University entered into an agreement with the CFPB to forgive some private loans, no Perkins loans were included in the settlement.

University Accounting Service, LLC (UAS) is the current loan servicer for complainant’s account, ID [redacted]. The loan was originated by and previously serviced by Genesis Lending and is now owned by Campus Student Funding. UAS became the loan servicer of the account on July 1, 2015. The CFPB...

entered into a settlement agreement with Corinthian Colleges wherein some loans were reduced or forgiven. The complainant’s loan ID [redacted] is not subject to the settlement agreement between Corinthian Colleges and the CFPB. The loan cannot be added to receive relief under the CFPB agreement. Separately, the Department of Education (ED) provided loan discharges for qualified federal student loans that were the result of misleading job placement statistics provided by some Everest Colleges. The discharge applies only to federal loans made during certain periods, for certain educational programs, at certain campuses. The discharge does not apply to private educational loans. Complainant’s loan is a private educational loan and is not subject to the ED Discharge. Currently, Campus Student Funding is not reporting the account to the credit bureaus. As such, the account does not appear on complainant’s credit report. On May 10, 2016, UAS received complainant’s request for UAS to cease contact. UAS has updated the account to reflect the request and will cease communications with complainant. This does not remove complainant’s obligation to repay the loan. Currently, the account is 16 days delinquent for $103.14, with another payment due June 1, 2016. The total outstanding on the account is $4,198.56. Note that Campus Student Funding may choose to take further measures to secure repayment of the loan. Complainant may make electronic payments using UAS’ payment portal at www.uasecho.com. Complainant may contact UAS at 844-677-1508 if she wants billing to resume so she can make payments in the usual manner. Sincerely, Debbie Glish Regulations Specialist

During a recent conversation with Ms. [redacted], UAS discovered new information that indicated Ms. [redacted] was enrolled in school and eligible for deferment of payments during the time in question. Ms. [redacted] was able to provide documentation of her enrollment, and UAS was able to apply deferment plus a 6-month post-deferment grace period. UAS will update the credit history to reflect payments as deferred during the 2015-16 academic year. Ms. [redacted] indicated at the end of the conversation that she was satisfied with UAS’ response.

The consumer has one account serviced by UAS. The account was created originally through the Ascent Tuition Loan Program and transferred to Del Mar Student Loan Trust. The account was not sold to UAS. The consumer made a payment to the Ascent account on 1/18/2018. However, due to the overnight...

transfer of the portfolio to Del Mar, the payment wasn't transferred. On 2/7/2018 UAS confirmed the payment has been transferred. A payment of $40 made on 2/6/2018 failed because the payment was stopped by the consumer. However, UAS also received and posted the consumer's $50 payment of 2/13/2018. The account is current through the 2/19/2018 due date. The principal balance of the account is $5973.92.

University Accounting Service, LLC (UAS) has stopped billing efforts on the referenced account. It is UAS' intention to have no further communication with Ms. Lester relating to this matter.

University Accounting Service, LLC (UAS) received the complaint from May 20, 2016 wherein complainant states he has not been refunded the overpayments created by a consolidation loan payment. UAS’ records indicate that on April 5, 2016 and May 4, 2016 refund checks were processed and sent to the...

consolidator Citizen’s Bank. UAS records confirm that these refund checks have not been cashed. On May 26, 2016, UAS issued and sent a new refund check with proof of delivery to: Citizens Student Lending [redacted] 02886 UAS has confirmed by proof of delivery that the check was received by Citizen’s Bank on May 31, 2016.

In response to your dispute regarding the above-referenced student loan account from Ferris State University, our records indicate a refund of $71,84 was mailed to you on April 28, 2015, Our records further indicate the payment was made directly to the University and not to UAS; the University...

reported the payment of February 28, 2015, Because UAS had not received the funds for the payment, our office had to ask the permission of the University to make the refund,Please contact this office at [redacted] if we may be of further assistance, Our office hours are 7 am to 5 pm COT, Monday through Friday,Sincerely,[redacted]