University of Phoenix

RE: Revdex.com Complaint # [redacted]
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Hello,
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,

RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted] Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: Revdex.com Complaint # [redacted]  Dear Ms. [redacted], The University of Phoenix has reviewed the complainant’s additional comments. Please note we previously responded directly to the complainant regarding this matter. As we have not been provided with any new information to override the previous decision made in this matter, the University’s position stands. In addition, we are in receipt of the student’s invalid FERPA Release form. As such, the University of Phoenix is unable to release the results of our findings or communications with the complainant at this time. If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

RE: Complaint # [redacted]
Dear Ms. Rodesno:
Thank you for your follow-up message. The University of Phoenix has responded directly to [redacted] on November 28, 2016.
Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization.
If you need additional details that will enable you to close this issue, please contact the complainant.
Best regards,
Joel R[redacted]
Dispute Management Administrator
 
University of Phoenix
Office of Dispute Management 
[redacted], Phoenix AZ 85040
Mail Stop: CF-S907
Phone:  ###-###-#### Fax:  ###-###-####
[redacted]@phoenix.edu

I am currently on my 3rd year attending there, and since the first year there I have had issue after issue with my finances. I have had classes that have not been paid for in full which then I was required to pay out of pocket the balence so that I was not kicked out due to my financial advisor not managing my funds accurately. I have also had to wait for close to month to even recieve the extra funds from loans again because of my advisor not managing my funds properly. Lastly, ever te I can to gather information on my funds, when asked the same question each time, depending on who answers the question I receive a different response. They can not be trusted!!!!

RE: Revdex.com Complaint # [redacted]
 
Dear Ms.[redacted],
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release...

the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,

We received notice of your inquiry on August 20, 2014, regarding your account with the University of Phoenix. I would like to respond to your inquiry and provide clarification regarding the status of your account. I researched your account and found that you enrolled in August 2012 utilizing...

the Military Billing plan as your primary payment option and the Federal Financial Aid plan as your secondary option.  Your financial aid application was certified with an academic year of September 4, 2012 through July 30, 2013, and 12/12 credit split.  This means you were required to successfully complete 12 credits to earn the first disbursement, and 24 credits to complete the academic year. Your first disbursements $2,775.00 in [redacted] funds posted to your account in November 2012. You earned the 12 credits required for the first disbursement period and continued into your second disbursement. Your second disbursement of $2,775.00 in [redacted] funds posted to your account in April 2013. Additionally, payments from the military totaling $12,855.00 posted to your account between September 2012 and July 2013.University records reflect you successfully completed 6 credits towards the second disbursement requirements before falling out of attendance for a period greater than the allowable 29 days. The University recorded your last date of attendance as May 4, 2013. The University was obligated to perform a Return of Title IV Funds calculation based on Federal Title IV guidelines.  The calculation is to determine the percentage of funds earned for the disbursement period, which is based on courses that were successfully completed and weeks of attendance.  Courses that are failed or courses which a student drops are not considered successfully completed courses. It was determined you were eligible to retain 100% of the first disbursement in November 2012 and $1,329.00 of the [redacted] funds disbursed under the second disbursement in April 2013. However, the remaining $1,446.00 in [redacted] funds from April 2013 was required to be returned as it was considered unearned. This created a balance owed on your student account. Tuition and fees for your enrollment and attendance during the academic year totaled $12,855.00. Additionally, the University sent you credit balance refunds totaling $5,550.00 in [redacted] funds between December 2012 and April 2013, in anticipation of your completion of the academic year requirements. The credit balance refunds for [redacted] were sent to you prior to you earning the funds. As such, when you dropped without completing the 12 credits required to earn the second disbursement, the University was required to send a portion of the funds back to Department of Education. Since the University had already sent the funds to you, the balance was created on your student account because you were no longer eligible to retain the full credit balance refund issued to you.  The shortfall and balance due on your account is $1,446.00, as itemized on the enclosed account history. The campus attempted contacting you in an effort to resolve the balance owed.  However, the campus can hold accounts only for a limited time. As you did not remit payment for the balance owed, the campus submitted your account to collections on February 10, 2014, for further collection efforts. On August 11, 2014, the University charged off the balance owed as non-collectable. However, this action did not negate the balance owed. The campus maintains that all charges on your account are valid as attendance in class is voluntary and constitutes accepting the services provided and acceptance of the applicable fees.  You were provided with the academic and financial policies in the student catalog upon enrollment. You were also provided with information regarding the costs of tuition upon enrollment. You signed documents for your admissions to the University, which included acknowledgement of the hardware and software requirements for attendance, agreement with the policies provided and the financial obligations associated with enrollment in the University of Phoenix.  You may request copies of your enrollment documentation by writing to the University Registrar at the University of Phoenix, Mail Stop: [redacted] S. Riverpoint Parkway, Phoenix, Arizona 85040.Based on our thorough review of your account we determined the balance owed of $1,446.00 is valid and correct. In your inquiry you stated your military deployment was the result of your withdrawal. In order for the University to include this information in the review of your account, you will need to submit supporting documentation regarding when your deployment started. Once this documentation is received, we will re-review your account to include this information. Otherwise, if you would like to resolve this balance now please make payment via your student website, or you may contact [redacted] at ###-###-#### to discuss your payment options. Once the balance is paid in full your account will be returned to the campus from collections and the credit bureaus will be notified to update their records to reflect a paid charge off. However, as the balance is valid, the information will remain on your credit report for the duration determined by the credit reporting agency. I hope you find this review informative regarding your account with the University. If you have any further questions, please do not hesitate to contact us.Sincerely,[redacted]Executive Account AnalystUniversity of Phoenix

I am a previous student of university of phoenix. I moved almost 3 yrs ago to a new state. Before I moved I talked to my academic, enrollment, and financial advisors asking if my degree would atill be accepted in the state that I was moving to. They all ensured me that the degree would be accepted because they had campuses in that state. After I moved here, I went to look for the campus and it had been shut down for aome years. I called the local Psychology certification site and I was informed that they would not accept the degree because the standards were not up to theirs. I immediately called phoenix and they stuck to their story. Now here I am in alot of debt and have taken classes that I thought were leading me to a better and more satisfying career but it was not. Now I can't afford to go to a brick and mortar school. Something needs to be done about this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I did receive the mail that was sent by the University and I do not accept their proposal. I will not accept anything other than the school using my credits from [redacted] to give me my degree. I would have never sent the transcript if one of the Universities advisor had not told me to send it and gave me the address to send it to. 
Regards,
[redacted]

RE: Revdex.com Complaint #[redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

Hello,
 
In her reply to the Revdex.com, Ms. [redacted] requests instruction on how to provide Revdex.com written authorization to receive a copy of the response we sent to her directly on 08/24/16.  In this reply, we provide instructions on completing a [redacted].
 
Once a completed [redacted] is received, we will forward a copy of our response.
 
Kind regards,
 
Tondra R[redacted], MBA/HRM
Senior Manager
University of Phoenix
Office of Dispute Management 
[redacted]

RE: Revdex.com Complaint # 9909436
 
Dear Ms. Mosley,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the...

results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
[redacted]   *   [redacted]  *  [redacted]  *  [redacted] ** [redacted]

RE: Revdex.com Complaint # [redacted] Dear Ms. Garcia, Thank you for your follow-up message. The University of Phoenix has reviewed the complainant’s additional concerns and responded directly to the complainant via USPS mail. Please note the [redacted] we received from the student...

is incorrect as the student did not list their IRN.  Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant.

RE: Revdex.com Complaint # [redacted]
 
Dear Ms. Mosley,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release...

the results of our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
[redacted]
[redacted]
 
[redacted]
[redacted] 
[redacted]
[redacted]

RE: Revdex.com Complaint # [redacted]
Dear Ms. [redacted]Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

RE: Revdex.com Complaint # ID#: [redacted]
Dear Ms. [redacted]
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization. If you need additional details that will enable you to close this issue, please contact the complainant. Best regards,

This University is a SCAM!!! They lie to get you in and then treat you like you're a nuisance to them.
I was one year away from finishing a degree from a major university when I had to withdraw for health reasons. About six years later, I decided to try and finish my degree. Since I worked night shifts, an online university was the only option available to me. They promised me that I would finish my degree in 18 months. After THREE YEARS, they are still extending the degree program by adding classes. On top of that, they keep increasing the cost of their classes to milk you out of the maximum amount of money you can get through education loans.
Even when I got a job with a company that partnered with UoP for a tuition break, it cost me more money. I was supposed to get a 10% tuition reduction. They cut that to a 5% reduction due to some fabricated technicality. Then, they increased the cost of the classes so I ended up having to pay out of pocket!
The final straw just happened when I needed to take some time off for personal reasons. I wasn't sure when I would be able to return, so UoP told me that I had to officially withdraw from the University and then re-enroll when I was ready to return. They assured me that my account would remain in good standing and I could return at my earliest convenience. Imagine my surprise when I get a call from a collections department for a $1600 bill! I argued with the collections manager and she told me "this is a common story that advisers give, but they ALWAYS turn you to collections and you will not be allowed to return until you pay out of pocket." I couldn't believe what I was hearing and still was even more in shock by the amount!
I called the University and they told me that the money paying for my last class came from financial aid. They made the decision to return that money to the department of education and bill me directly instead! Since I now owe a balance (one that they caused!), I would no longer be eligible to attend the university or receive my transcripts until the debt has been paid in full! CROOKS!!!

RE: Revdex.com Complaint # [redacted] Dear Ms. [redacted], Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via [redacted] mail. Due to privacy laws the University of Phoenix cannot release the results of our...

findings or communications with the complainant without the required written authorization.  If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,

The University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainant. Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written...

authorization. If you need additional details that will enable you to close this issue, please contact the complainant.  Best regards,[redacted], MBA/HRM  University of Phoenix Office of Dispute Management  [redacted]Mail Stop:  [redacted]Phone [redacted]  Fax  [redacted]email: [redacted]

RE: Revdex.com Complaint # [redacted]
 
Dear Ms. Mosley,
 
Thank you for your follow-up message. The University of Phoenix has reviewed this complaint and responded directly to the complainant via email. Due to privacy laws the University of Phoenix cannot release the results of...

our findings or communications with the complainant without the required written authorization.
 
If you need additional details that will enable you to close this issue, please contact the complainant.
 
Best regards,
 
[redacted]
University Relations Specialist
 
University of Phoenix
Office of Dispute Management 
[redacted]
[redacted]