UpRight Law, LLC

We were able to get in touch with Mr. W[redacted] and have provided a full refund to him. After our conversation, Mr. W[redacted] sent the following email:To whom it may concern,       My name is Jake W[redacted]. I filed Revdex.com complaint #[redacted]egarding a refund for lack of services from Upright Law. I am writing this to have this complaint closed as I was able to talk to the company and resolve the complaint. I was unable to close this complaint myself and ask that it be completed. I have CC'ed a representative with the company in question. Thank you for the assistance. V/r,   Jake W[redacted] We apologize again for any inconvenience caused, and wish Mr. W[redacted] the best going forward.

I am a managing attorney at UpRight Law.  Immediately upon receiving this complaint I reached out to this client to discuss his concerns.  Unfortunately, he was not available to speak when I called him.  Therefore, I sent him the following email:Dear Mr. Xxxxxxx,    I just...

left you a voicemail and I am writing you now so that you have my contact information written down.     I just received the Revdex.com complaint that you filed against our firm.  To be quite frank, I'm stunned that you felt that your incarceration was the product of anything that our firm did or did not do for you.  Your child support arrears are being paid through your bankruptcy which you paid us to file for you after you were arrested.  And on that note, we discounted your pre-filing fees from $1550 to $50 so that you would not be arrested again and we could file your case for you more quickly.  To date, you have paid this firm a grand total of $50 for attorneys' fees and you have received thousands of dollars worth of [redacted] work.     Please give me a call back to discuss this.  Kind regards,Xxxx X. Xxxxxxxx

Complaint: [redacted]
I am rejecting this response because:I called weeks ago to have some one call the number I gave the lady and she said a closing manager would call in seven days which was the 17th, got no call and frankly very frustrated . Understand paying for services etc but I spoke to attorney for twenty min and was told basically sh it out of luck. Considering no paper work was filed for my bankruptcy and all my debts are now been sent to collection and such. I'd just like to settle this and get a refund. I gave my updated number and still no call . 
Sincerely,
Harley S[redacted]

I am a managing attorney at UpRight Law.  Upon receiving this complaint, I immediately looked into this file.  As a preliminary matter, we would like to say that customer service is an extremely high priority for us and, as such, this former client was issued a full refund well in advance...

of this complaint.  That being said, there are numerous things about this complaint with which UpRight Law disagrees.  First, attorney time, after the initial free consultation, costs money.  Law firms are not retail.  There is no t.v. or refrigerator that one can return if they change their mind about moving forward.  Once the time is spent in preparation of a case file, it is gone.  Second, the work that goes into a case file, especially in the initial case file preparation stages is mostly not done with the client on the phone.  We understand that this former client feels like nothing was done on her case other than those phone calls, but lawyers use the information they collect on those calls to prepare and file cases.  That takes work and most of that work is done by the attorneys and staff without the client on the telephone.  Third, most people have to pay their fees in full prior to filing their cases.  While this former client did eventually do so, her fees were not paid at the time she asked us about filing her case early to stop the Court action.  Lastly, preparing a bankruptcy is not instantaneous.  We cannot press a button and it's over.  We need to collect documentation, interview the client and analyze the facts of any given person's financial situation.  That is the only way a successful bankruptcy can work.  We're very sorry that this former client had a less than ideal customer service experience and we hope that she has better luck working with the next attorney that she hires to find her fresh start.

I am the managing attorney at UpRight Law for our Enhanced Services Department.  Immediately upon receiving this complaint, I contacted this client and we were able to successfully resolve this complaint.This client was informed by her local attorney that we would need her to come in and meet...

with him face-to-face.  Unfortunately, the district where this client lives requires that step and does not allow clients to meet with their attorney exclusively over [redacted]  Since [redacted]onsultations are something that we routinely offer to clients and this client does not have the ability to meet with her attorney in person, UpRight Law refunded 100% of this clients' payments back to her with our sincere apology for any miscommunication.  We wish her all the best in her future and I asked her to feel free to contact me directly with any questions, concerns or future needs.

I am a managing attorney at UpRight Law.  Another managing attorney at UpRight Law had the opportunity to speak with former client Natalie P[redacted] in regards to her complaint, and they arrived at a mutually agreeable refund amount.  The managing attorney provided Ms. P[redacted] with direct...

contact information in case she had any other questions.  We believe that Ms. P[redacted] complaint has been resolved and we wish her the best.

I am a managing attorney at UpRight Law.  Immediately upon receiving this complaint, I contacted this client.  Unfortunately, she was not available to speak with me at the moment.  However, we scheduled a time to address all of her concerns on Thursday morning. I look forward to...

speaking with her then.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I understand how the process goes. To address this issue I would like the money refunded back to my account so I can look for a local lawyer and or to pay the creditors I had to negotiate with. I ad more help with paying less in the past. I feel since I had to negotiate and had called seeking help since I was paying these FEES. I feel im entitled to my money back. [redacted]

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I am the Managing Attorney at UpRight Law for Enhanced Service. I have attempted contact with this client by telephone and email, but we have not yet connected. I look forward to...

discussing this matter with her when we are able to connect.

Dear Mr. [redacted]     I'm sorry that you feel as though your needs are not being addressed.  I would like to help you, but that means that you and I have to speak.  I'm disappointed that rather than responding to my calls and emails, you responded only to the Revdex.com to reject my initial response, even though that initial response was merely my written attempt to resolve this matter for you after your phone failed and you told me that you would call me back.     Customer service is a critically important part of any good business, and as such, I would like to help you find a resolution to your concerns.  Please feel free to contact me directly using the contact information that I sent to you yesterday.[redacted]Associate General CounselUpRight Law

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Tammy F[redacted]

I love working with UpRightLaw on my bankruptcy. Everyone I have spoken with has been amazing. They are very compassionate & understanding. I was made to feel important. They have worked with me on my payments. Every step of the process has been explained along the way. I can finally have some peace of mind without harassing phone calls from creditors. I recieved a litigation number as well as a personal consultant. This dreaded season I am going through financially has been such a relief because of UpRightLaw. Shawn [redacted] has been wonderful. I have nothing but good things to say!

I am a managing attorney at UpRight Law.  Immediately upon receiving this complaint I contacted this former client and explained that she would, in fact, be receiving a full refund.  We apologize for any miscommunications or confusion and we wish her the best of luck in the future.

When I call upright law thy were there to here me. Thy explain everything clearly and help me thou the why even when I wanted to take to someone I email upright law and thy call with no problem. Everything for me was simple I did everything with my phone. And everyone I spoke to was so nice.

My experience with UpRight Law was a positive one. They were all very kind and really helped me during the experience I had with them. I would recommend them to anyone needing legal services.

I am a Managing Associate with Upright Law. Upon receiving Ms. G[redacted] complaint, I reviewed her case file to ensure I could effectively address her concerns. I attempted to contact her, but was unable to reach her. I left her a voicemail with my contact information, and sent her the following...

email:Ms. G[redacted]I am contacting you to address the complaint you submitted with the Revdex.com. I am truly sorry for the inconvenience you have experienced. I believe you have since spoken with [redacted] the partner attorney, and have your case moving along. His notes on your file also indicate you have a meeting with him on 9/9 to sign the petition.I hope this addresses your concerns, however, I am happy to assist you in any way possible to ensure the rest of the process is smooth for you. I just left you a voicemail with my direct contact information, and it is also listed below. Please feel free to give me a call at your convenience.I look forward to speaking with you.Regards,[redacted]At Upright Law we strive to provide a smooth client experience, and extend our sincere apologies to Ms. G[redacted] for the inconvenience she has experienced. I look forward to speaking with Ms. G[redacted] to ensure she is satisfied with the progress on her case, and to address any additional concerns she might have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Chris S[redacted]

I am a managing attorney at UpRight Law.  Upon revceiving this complaint, I reached out to the former client to help address his concerns.  Unfortunately, he was not available to take my call, so I sent him the following emailDear Mr. Xxxxxxx,     I just left you a voicemail...

and I am writing you now so that you have my contact information written down.  I am trying to reach you to resolve the Revdex.com complaint that you filed against our firm.  I would like to resolve this matter with you, but I think that your account to the Revdex.com regarding your experience here contains some factual inaccuracies.     Please call me back at my contact information below.  I look forward to speaking with you soon and working our way through this matter.Kind regards,Xxxx X. Xxxxxxxx I look forward to addressing this matter with him at his availability.

Initial Business Response /* (1000, 8, 2015/09/02) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@uprightlaw.com
I am the managing attorney at UpRight Law for Enhanced Service. When I found out about the troubles this client has experienced, I...

immediately called him and spoke with him about his case. The payment plans are set up with our clients at the time they retain our services. In this case, there was a miscommunication between the client and our customer service representative. I apologized for any inconvenience that happened as a result of this miscommunication and resolved the client's concerns. I also gave him my direct contact information so he can contact me directly in the future with any concerns.

These people were very helpful in answering all of my questions and working with me.