UpRight Law, LLC

Upright Law was top knotch from the first day I called them.. I never had one worry.. They walked me thru step by step.. On very satisfied..

I am the managing attorney at UpRight Law for our Enhanced Services Department.  Immediately upon receiving this complaint, I contacted this former client and apologized for the delay in this refund.  Due to an internal communication error, the refund took much longer than normal and we...

sincerely regret our mistake.  The problem has since been rectified and the issue resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,

A great place to do business with. Did everything they promised. Very happy with the results.

Initial Business Response /* (1000, 8, 2015/07/27) */
I am the Managing Attorney at UpRight Law for Enhanced Service. We consider client communication to be a top priority. After learning of this client's frustrations, we contacted him and went through everything that was was still needed...

to complete his petition. We determined that the documentation that we still needed to move forward was limited to the rolling documents that need to be updated each time we cross into a new month. We further gathered some new information about his debt profile and made some decisions about how he can best be helped through the bankruptcy process. The client is now satisfied with his result and he remains a client moving forward.

Hi this is vashanua an I truly look forward in this company to help me get my life back on track.

The Upright Law Attorney's are very easy to talk to and worked within my budget to help me with legal proceedings, They took a humiliating situation and made me feel like I was very important to them. I have been very pleased with their service,. They have helped me do what I thought was impossible. I would highly recommend Upright Law.

Initial Business Response /* (1000, 7, 2015/07/08) */
Contact Name and Title: [redacted] M. [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@uprightlaw.com
I am the Managing Attorney at UpRight Law for Enhanced Services. When we became aware that this client was feeling this way,...

I immediately contacted him and addressed all of his concerns. Communication and customer service are of the highest priority to UpRight Law and if a client feels that he or she has not received the proper amount of communication, our Enhanced Service team will reach out and solve any problems that any of our clients may encounter. In this case, I did just that. This client ultimately decided this bankruptcy route wasn't the road that he wanted to walk, so took active steps to put him in the best possible position as we parted ways. I also gave him my direct contact information so that if he changes his mind again, I can be here to meet any of his needs. He is now satisfied with his result.

Everything up to date the company as been very helpful.

I have had a very good experience with Upright Law and would recommend them to all my friends and family.

Very professional

very good at what they do and very friendly people. would recommend to anyone!

I found UpRight Law on [redacted]! Than realized a friend at work was with them!
The last thing I wanted to do was file bankruptcy! They have been helpful!!! So far so good! Just the being! Hope it goes smooth!!
They have ALL been very helpful and friendly!!!

They have been very helpful and curiosity to me. And offers to help

I am the managing attorney at UpRight Law for our Enhanced Services Department.  Immediately upon receiving this complaint on November 21, 2016, I tried to contact this client.  Unfortunately, she was not available to speak with me.  I left a voicemail and sent this...

email:Dear Ms. XXXXX,
     I just left you a voicemail and I am writing you now so that you have my contact information written down.  I am trying to reach you to discuss the concerns you expressed when you spoke with my colleague, Mr. XXXXXXX.  Our goal is to find a resolution to your concerns and find a mutually acceptable refund amount in closing your file.  Remember, we're here to help.
     I look forward to speaking with you soon.
     Kind regards,XXXX X. XXXXXXXXXManaging Associate for Enhanced Services
UpRight Law
79 W. Monroe 5th Floor
Chicago, IL 60603
Phone: (XXX) XXX-XXXX
Today, I received this response:
Good morning,
It is almost impossible for me to call you before 
5 pm while I am working. This email was sent to my spam folder and I just received it, all I am trying to do is get a refund of what I have paid. I have settled some of my debt and have decided to work with the creditors and pay what I owe through an arrangement instead of a bankruptcy. There has been nothing filed on my behalf, I have never seen nor spoken to the attorney, and I think it is ridiculous for you to keep almost $2000 from people who obviously are in need of their income to help pay their bills. I would appreciate your response and/ or feedback on this matter, I have already contacted the Revdex.com and a local attorney to assist if needed. Thank you for your time. 
XXXXX X. 
I responded with this email:
Dear Ms. [redacted]
     I am happy to correspond with you over email or I can talk to after 5:00 p.m.; whichever is most convenient for you.  How about a call today at 5:30?  You can reach me at my number below.
     I completely understand your concerns and I would be happy to discuss a refund with you.  While it is true that your case was not filed, we have done a great deal of work on your behalf to prepare for that filing.  You are completely within your rights to change your mind regarding filing for bankruptcy and no one here will try to convince you otherwise.  That being said, you asked this firm to start working on your behalf to move forward with your case and we did so.  You also made a verbal agreement and signed a contract stating that you would pay for the work performed in the event that you changed your mind.  It's also not true that you haven't spoken with an attorney.  In your time as a client of UpRight Law, you have spoken with at least 3 attorneys.  One of those attorneys, with whom you spoke a few times XXXXXX XXX, is a Virginia-licensed bankruptcy attorney who used the information you gave to our non-attorney staff and the answers you gave to his questions to work on your case file.  Your local attorney, XXXXXX XXXXXXXXX also called you dozens of times and stayed late on numerous occasions so he could connect with you at a time that worked with your schedule.
     None of this means that you cannot have any refund at all.  It just means that a reasonable refund amount will have to take into consideration the hours of work that we did after you asked us to start working for you.  I look forward to speaking with you soon.
     Kind regards,XXXX X. XXXXXXXXManaging Associate for Enhanced Services
UpRight Law
79 W. Monroe 5th Floor
Chicago, IL 60603
Phone: (XXX0 XXX-XXXX

Initial Business Response /* (1000, 5, 2015/07/02) */
Contact Name and Title: [redacted] M. [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@uprightlaw.com
I am the Managing Attorney at Upright Law for Enhanced Service. We believe that providing our clientele a professional,...

efficient and comforting environment is paramount in running a great firm. As such, we regret that this client felt this way about our firm. After discovering this, I contacted him. We had a very frank conversation about all of his concerns. He told me about his troubles and he also told me about the information that he received from his new attorney. At UpRight Law we believe in providing the best possible product and this includes the collection of documents that some other attorneys may leave out. I explained why we operate this way and why the client is ultimately best served this way. After we discussed how we got to where we were, we discussed how we could go about solving his concerns. This client told me that he would be satisfied with the solution that I proposed for him. Immediately after we spoke, I followed through with our agreement and contacted him again to confirm UpRight Law had rectified his concerns. He is now happy with UpRight Law and the resolution that we came to.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/23) */
We had a verbal agreement that has not been followed through by the law firm.
Final Business Response /* (4000, 16, 2015/08/05) */
Our verbal agreement has now been satisfied.

Complaint: [redacted]
I am rejecting this response because: once again I have explained that Ryan [redacted] is anot intimidating individual and as you see he refers to me as a former client. I have never experienced such ineffective and non productive service. I am going to send his initial response to local attorney so he can see that what Ryan is saying which completely controdrodicts the legal advice given to me by James [redacted] attorney in Waterville Maine assigned to my case by Upright Law. I am willing to settle for 1200.00. if this cannot be resolved with a financial reimbursement to me then there will not be a satisfactory resolution to this matter.
Sincerely,
Robin [redacted]

So far I have not yet seen what Upright law can do for me. But I'm eagerly awaiting. I can say that they have worked with me on my payments ever so graciously. I would definitely recommend this form and have already to even the closest family members.

I appreciate all the help and understanding I received from each person I came into contact with.

upright law has helped me with my bankruptcy. in a timely manner. they have been very helpful & walked me through the whole process. I would recommend to help anybody.