UpRight Law, LLC

Initial Business Response /* (1000, 8, 2015/09/02) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@uprightlaw.com
I am the managing attorney at UpRight Law for Enhanced Service. When I found out about the troubles this client has experienced, I...

immediately called him and spoke with him about his case. The payment plans are set up with our clients at the time they retain our services. In this case, there was a miscommunication between the client and our customer service representative. I apologized for any inconvenience that happened as a result of this miscommunication and resolved the client's concerns. I also gave him my direct contact information so he can contact me directly in the future with any concerns.

I am a managing attorney at UpRight Law.  Another managing attorney at UpRight Law contacted Ms. C[redacted] and reached a mutually agreeable refund amount to resolve the complaint for Ms. C[redacted]  The managing attorney provided Ms. C[redacted] with direct contact information via email for any...

further questions.  We believe that Ms. C[redacted]’s complaint has been resolved and we wish her the best.

The receipt that this former client was sent shows that the refund was, in fact, already completed.  The refund cannot be rescinded because it is already done.  The money will show up in her account as soon as her bank processes the transaction.  There is nothing that UpRight Law can do to make her bank work any faster.  We are disheartened by this former client's refusal to stand by her word even though UpRight Law has done everything in its power to help her.  Still, we wish her the best of luck going forward and hope she is able to find the help she needs elsewhere.

Great company, first law firm scammed me for 1280.00 dollars. I was devastated. They are there to help and don't vanish from the face of the earth. They really saved my life and keep all the is at bay. Don't trust anyone but them or you will be sorry. Thanks Upright!

I am in the process of filing bankrupt, and Upright Law has been a great business to work with. They are always available if I need to ask someone a question or anything. I greatly recommend them to anyone who is looking for an attorney.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Tonya [redacted]

Very professional, easy and made me feel comfortable through the whole process. I actually recommended them to someone else who is currently using their services.

These people were very helpful in answering all of my questions and working with me.

Initial Business Response /* (1000, 6, 2015/09/30) */
Contact Name and Title: [redacted] M. [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@uprightlaw.com
I am the managing attorney at UpRight Law for enhanced service. When I learned of this issue I contacted this client to help resolve...

any issues that he was experiencing.
When we spoke, he let me know that he had gotten some information about bankruptcy from an attorney outside of the UpRight family. The information that he was given from his outside source was partially correct and partially incorrect. The conflicting information led him to believe that he had been lied to by UpRight Law. This was absolutely not the case. This client and I talked over these conflicts of information and came to an understanding about what the bankruptcy process can do for him.
The resolution of this situation was that he has decided to take some time to think about whether bankruptcy is going to be the right fit for him. I gave him my contact information and he will be giving me a call back once he decides if this is the route he would like to walk down. Should he decide that filing for bankruptcy is not in his immediate interests, we wish him the best of luck with all of his future endeavors and we're happy the we could at least clear up any confusions or misinfortion that he previously received.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke to Mr. [redacted] on 09/30/2015. He explained the proper details and outcome for my situation and apologized for any misconceptions I was led to believe by his subordinate staff including an attorney I spoke with regarding the filing of a Chapter 7 bankruptcy. I decided not to take this route at this time. Mr. [redacted] kindly offered to refund my money and contact him in the future if I wanted any help from the company. I just checked my bank account and the funds just cleared. Mr. [redacted] was true to his word.
I request to cancel my claim against UpRight Law, LLC immediately. I would also request that this does not show up on UpRight Law, LLC's reviews or rating.
I would like to thank the people at the Revdex.com for their excellent help and service. You people are great.
Sincerely,
[redacted]

I am a managing attorney at UpRight Law.  Another managing attorney at UpRight Law reviewed former client Lisa [redacted] file and noticed that other staff members of the firm have spoken to Ms. [redacted] about her refund, and that she received the refund that she was promised.  The managing...

attorney attempted to contact Ms. [redacted] to follow up, but unfortunately, was unable to speak with Ms. [redacted] at that time.  The managing attorney provided Ms. [redacted] with her contact information in order to discuss any remaining concerns; however, we hope that Ms. [redacted] concerns have been addressed. We wish her the best.

I am a managing attorney at UpRight Law.  WHen I received this complaint, I immediately began investigating this case file.  By the time this complaint was received, a full refund had been processed by our team here.  Clearly, This former client's intent to hire the firm was...

misunderstood by the individuals with whom she spoke.  When people contact our firm in inquire about services and give the representatives their debit card information and go through a full intake, it is common for them to understand the person is hiring this firm to represent them in a bankruptcy matter.  Obviously, that was not the case here and we apologize for any inconvenience or frustrations that she experienced.

This client emailed me today, 10/28/15, and asked if there is anything she can do to help move her case forward. I responded:
[redacted]
There is nothing that you need to do right now, but we do need to speak with you so we can take the next steps together. Is there a time that I can put on my calendar to give you a call?
If you would like to be proactive, you can do a few things in the meantime. First, it looks like you still have a balance of $---.00 Completing those fees is important. It allows us to move your case through the process of filing and pay for the court's fees so your case will not be dismissed after filing. If you would like me to schedule that payment time, please email or call me with a date that you would like the payment to run.
After your fees are paid in full, you will be receiving a telephone call from one of our on-boarding attorneys to go over the next steps and pull a credit report for your case. They will need to have you on the phone when they pull the credit report because there are security questions that the reporting agency will ask to make sure that we are pulling it with your authorization.
There are also some documents that you will need to gather to get your case filed. The list of documents is specific to your jurisdiction and the local attorney will go over the full list with you after your call with your on boarding attorney, but there are some documents that are common to all jurisdictions. It will be helpful for you to gather these documents at your convenience:
1.) An income statement for the Social Security Administration - You can call them and they will mail one to you if you do not have the annual one they sent you already.
2.) 6 months of Bank Statements - From any bank accounts that you have.
3.) Vehicle titles - A copy of all titles to any vehicles or trailers that you own.
We'll have a more complete list for you when you are closer to filing. Should you have any questions or concerns in the meantime, please do not hesitate to call or email me. We look forward to helping you on your path to a fresh start.
Thank you and have a great day!
Managing Associate for Enhanced Services
We are very pleased that this client has decided to move forward on her path to financial freedom with UpRight Law and we look forward to helping her on her journey.

I believe this company is very professional, they've got all their ducks in a row. They've been very helpful, with the advice given. They don't judge, they allowed me to explain, how I felt emotionally, they were a supportive environment. They have listening ears, I felt that that at least, spoke for itself.

Friendly,supportive, non judgmental. They speak to you in layman's terms. Always checking in to keep the correspondence going & letting you know that they are on your side

I am the Managing Attorney at UpRight Law for Enhanced Service.  When I was notified about this complaint, I immediately tried to contact this client.  I left the first voicemail for this client on 2/18/16 at 12:39 p.m.  I tried again and left another voicemail on 2/19/16 at 4:20...

p.m.  I then sent the following email:Dear [redacted] I am one of the managing attorneys at UpRight Law and I just left you a voicemail. I am writing you now so that you have my contact information written down. I would like to talk with you about the complaint you filed with the Revdex.com. In it, you allege that the fees we withdrew from your account were unauthorized. I had the call pulled and I listened to it. There must have been some confusion, because it appears on the call that our representative asked you about the amount and date you wanted your payments to run. It appears that we ran the payments exactly as you asked. Please call me back at your earliest convenience so we can discuss this. Thank you and have a great day!
I also gave the former client my direct contact information and to this date, I have not received a response.
We consider an allegation of an unauthorized payment to be very serious.  If a member of our firm were to have intentionally processed a payment without consent of the client, such an action would be met with a harsh disciplinary response.  In this case, I pulled the recorded call and our representative very clearly addressed the issue of the dates and amounts this client wanted to pay.  There is nothing on the call that would create any confusion in my mind about what the client had authorized.  Everything appears to have worked exactly as it should have worked.  Since this client has not responded to my numerous attempts at contact to see if he would like to add any detail to his allegation, I have to conclude that there has been a mistake on the part of this client.  If at any point he decides to respond to my inquiries, I will be happy to speak with him.

The Upright Law firm helped me so much. They were very polite understood my situation and got right to work fo me. I recommend anyone needing there service to use them. Wonderful well done job, I'm very pleased with my outcome. Thank you, Upright Law you did an awes job for me. I highly recommend this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am a managing attorney at UpRight Law.  I spoke with this former client about his situation last week and we were able to come to a resolution.  We apologize for any customer service issues that resulted in his frustrations.  That being said, we also disagree with a number of the...

assertions in his complaint.  For example, the fees that go into any legal proceeding are highly dependent on the amount of work that is required for that case.  When a client has a significant change in circumstances (like moving to a different state), then often work that was prepared for the previous state becomes unusable in the new state and needs to be redone.  Also, specifically in the world of bankruptcy law, local norms for fees (sometimes set by law) can account for changes as well.  Still, UpRight Law understands that this former client is in a position of need and the firm has resolved this matter with him by private agreement.  We wish him all the best of luck in his future endeavors.

Upright Law prides ourselves in delivering fair and just outcomes for all parties. We understand that circumstances change, and clients might change their mind about filing, in the midst of our process.This Client did reach out to us requesting that she cancel our services. As a result, we provided...

her with a detailed description of work completed in regards to her case, against the amount that she paid, and refunded her $537.50. We wish her all the best in her pursuit of financial freedom.

Initial Business Response /* (1000, 7, 2015/08/03) */
Contact Name and Title: Ryan M. [redacted]
Contact Phone: [redacted]
Contact Email: [email protected]
I am the Managing Attorney at UpRight Law for Enhanced Service. When I learned of this client's problems I contacted him. He...

informed me of the struggles that he has had thus far in the filing process and we then had a discussion about how we can get his case on file as soon as possible. We went over the remaining documents and I guaranteed him that we will get his case on file if he will get us the remaining documents necessary to prepare the petition. He is still an UpRight client is now back on track to get his case filed this month.