UPS Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Order has been filled will send tracking info tomorrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
According to the business response, they obviously know that there would be additional fees for shipping package outside the U.SThe only uncertain is the amounts of all kind of feesMy concern and complaint is that, they failed to remind me that I might or might not need to pay for that feesIf I knew that before making the purchase decision, I would have more options or just picked up another carrier. What's more, the brokerage fees, which I asked for refund was not collected by the CANADIAN CUSTOM, instead, it was collected by ***Please do not shift the blame to the CUSTOM
Also, I searched online, and found that a lot users says they had the similar experience.
Thus, I still ask for the refund of the brokerage fee(or say clearing fee), $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/01) */
This is frivolous, baseless and literally makes no senseThere is no evidence, nor is there any logic to the complaint lodgedI ask that this be stricken from our exemplary record with the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response is not sufficientEverything I stated was accurate and I personally called *** *** and spoke to a rep that was able to tell me within minutes that my procedure with anaesthesia would not be coveredThe business has failed to explain why they did not hold up their end of the agreement that was signedI signed an agreement that I would receive an estimate that was provided by either CALLING my insurance or FILING a WRITTEN claim to obtain as estimateThe office failed to do both as written in their agreementHow am I to be held to an agreement in which the terms I agreed to were not honoredBy failing to uphold their end of the agreement, the agreement cannot be validI did not agree to pay an estimate pulled from the internetIt was insanely inaccurate and the result of someone failing to do their job appropriately in that officeSo long as this goes unresolved I ask that I not be sent to collectionsThe only reason I set up a payment plan to begin with was because I fought with this office for a year about the ridiculous misestimate I was givenThe misestimate was intentional given that it is plainly written in the agreement as to how an estimate is to be obtainedIf the estimate was not obtained by those conditions then the payment of such estimate does not applyThis office scammed me out of $400, knowingly did not honor their agreement, knowingly did not obtain the estimate the way they assured me they would and misrepresented the way they do businessThis is not a trustworthy establishment and I want my money backI will be seeking legal advice regarding this matter as this business violated their own agreement and are attempting to take me for $and threaten me with collectionsI did NOT sign an agreement committing to pay an estimate obtained through an internet pageI agreed to pay an estimate obtained by phone for written claim to my insurance carrierEstimates do not simply "vary" by hundreds of dollarsThis was on interoffice error and I am being made to pay for it which is unethical and in the realms of legal binding contract/agreement, illegal.
Regards,
*** ***

Customer complaint id#***This vehicle was towed to our facility with a problem of not starting.After diagnosing the security system failure, estimating a repair cost, (noticing that the oil change was overdue), called the customer and informed her of the diagnosis and repair estimate.The
customer then said to proceed with the repairThe service advisor said to her that the oil change was due, and she also agreed to complete that task.While the vehicle was in the air completing the oil change, we noticed that the rear brake lines were severely rustyThe car had not been driven to this point.While the vehicle was still in the shop, the service advisor called the customer and asked if she wanted them replaced while the car was still at the repair facilityShe stated no, not at this time.After any car repairs, we test drive to confirm repairs are completed correctly and no other conditions existDuring the road test the technician stated that the rear alignment was out of specification due to rear lateral arm being bent.I called the customer and asked if she had issues with the car handling prior to servicingShe stated no.After further investigation, it was revealed that the tow truck driver had incorrectly secured the car, bending the lateral arms.We replaced the arms, and aligned the car at no additional cost to the customer.Rick R***President, Allwine Curry Inc

I have had several problems with this facility but this final problem is the last straw I've had to call this facility several times to request that my package be delivered to my homeAfter ONE failed delivery attempt during which no notice was left, when I tracked the package, it said that the receiver (meaning me) requested that the package be held for pickupYet there was absolutely no correspondence with this facility to make such a requestI finally got through to a supervisor who initially suggested that I come to the facility to pick it upWhen I pointed out that I paid for shipment to my home and I was not going to go several miles out of my way on public transportation to pick up my package, she agreed to have it delivered the following dayI took time out from work to stay home only to watch the UPS delivery man deliver packages to my neighbor and then drive offYet another phone call to customer service to find out that my package wasn't on the truck and they can't e

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This business' response is not trueBoth my boxes were well taped from homeOn the day I went to the store the lady that served me just asked me to place the boxes on the scale and then said your fee is $I paid the money assuming that only one box was eligible free return but when I returned home and logged in to the merchant's website I reverified that the return of the boxes are freeI then looked at the receipt I received at the ups store and saw that the charge was for taping.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by The UPS Store #5341 regarding complaint ID ***.Sincerely,
*** ***

Called business spoke with ***She stated that once the packages leave the store it is out of there hands and in the carriers handsShe stated out of the packages sent was located the other were notWith the packages not found there is nothing further they can doJennifer did stated
that if a package is brought in with a label it doesn't have any insurance on it through UPSIf a packages is brought in and a label is purchased through them then insurance can be purchased and put on the package before it is shipped

Thank you for giving me an opportunity to reply to Mr***'s complaint
His primary complaint seems to be about free printingWe have never given anyone free printing as a generalpracticeWe are a business that makes its money renting mailboxes, selling shipping and selling printing
services.Nowhere in the contract or in any verbal or written correspondence is it stated or implied that making copies is freeat our storeOn the contraryWe have a complete print shop herePeople pay us to print things
His statement that "I was told by DBL*** the owner that I alone was no longer entitled to complimentaryprinting" is absolutely ludicrous
Mr*** was in the habit of having many large boxes sent to our store and leaving them for many daysWe are asmall rural store and cannot be a warehouse for box holders who may want to order numerous packages andthen have them held at our store for days or longer
Mr*** has never been charged for having excess packages or mailHe has been politely asked to come pick uplarge packages
On March 10, Mr*** and his co-boxholder, *** ***, came into the store and, in front of other customers,he began a loud, angry tirade filled with expletives aimed at my husband, D.BL***He was so loud and unable tocontrol his temper or even to allow us to respond that we felt physically threatened and called the policeMr*** was then "trespassed" from the store, which means the police can arrest him if he chooses to returnWemade it clear to both the police and to *** *** that *** is still allowed in the store and may retrieve mailand packages until their mailbox lease expires in two months
We do not intend to renew their box or to refund any money to them
I have included several documents:A copy of the mailbox service agreement signed 06/01/with pertinent parts circled or highlightedA copy of a letter given to all boxholders in January/February, when a new "key card" promotion began,giving mailbox holders additional discounts in our storeIt states that boxholders pay for printingA copy of an email sent asking Mr*** and Ms*** to pick up a large package delivered to our storeA copy of an email sent to him Thursday by our franchise (which includes an email I initially wrote when hecomplained to them).I would be happy to answer any additional questions or concerns.Thank you,Cindy Y***, ownerThe UPS Store
***please see attached***

Complaint: ***
I am rejecting this response because: I did call backtimes and left voice message but never received another callSo this is utter bsThey don't want to pay me so have stalledI have been sent away from the store twice after corporate told me to go thereThe first time they told me they knew nothing about the claim and the second they said only a manager could assist me and none would be in that dayI have emails from corporate telling me to go to the store to finish this.There is nothing left to discussThey accepted my packageThey shipped it, it arrived damaged and the contents missingI could have claimed a far more expensive itemsThey weighed my box so they know it wasn't emptyI certainly didn't sneak in to a UPS facility and open my own boxI simply want to be reimbursed for what I shipped and the cost of shipping. I suspect they hope to stall until I give up on the issue
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey are willing to reimburse me for the deviceThat is all I was looking for out of thisI have sent the email with a scan of the receipt, although it has the wrong name on my email address, so I will send it once againI thank the UPS store for the replacement of my device and I hope I can do business with them in the future

To whom it may concern,
We explain duties and taxes with every international shipment we send so that w can avoid a situation such as this We train all of our employees to ask if the customer knows about the possibility of duties and taxes and explain that we have no control
over what is charged once it gets to its destination These duties and taxes are fees that Canada is charging for shipping items into the country and are not fees that we or UPS are collecting We are very confident that duties and taxes were explained While we do not believe that duties and taxes being assessed should have been a surprise we understand the amount assessed in relation to the amount spent on shipping can be We are willing to pay the amount requested by the customer in this instance The funds requested were not charged by our store so to clarify, this is a reimbursement, not a refund The shipment was sent to Canada so the amount she is asking for needs to be converted to US currency, once converted the amount is $We have spoken with her via telephone on Wednesday, August and she has agreed to this settlement Check number *** was issued and mailed to her address today, Thursday August - The UPS Store Kingstowne

When you came in to rent a mailbox, my associate had you all set up, then you asked if you could pick your mailbox numberWe let youMy associate had to redo the entire agreement because of thisThen, you asked for keys, one for you, one for your momWe did not have keys to the box you
chose, so we informed you we would have to switch the lock, to get you keys, and she gave you the keys to the new lockAfter you left, we went to change the lock and we had an issue with the lock we choseWe went ahead and put a brand new lock on, and when you came in, we explained this, and gave YOU the correct keyMy associate said she checked the lock in front of, so you knew it workedThe next time you came in, maybe you still had the key you gave to your mom? Because it did not workWe still had the key to give to your momMy associate never told you that you could not have your money back, she said that I would be in on Friday, and I would have to handle that as an associate cannot refund mailbox servicesNo mail has ever been tampered with at our locationWe would never hold someones mail when they are paid up on their mailboxI was told that you were being extremely irate and told my associate that you would not leave unless she called the copsI will be calling you today to issue a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. For your reference:
[Based on the response from the business, I would feel that only validates my point and it would appear that the issue between the post office and the UPS store could be actually a bigger problemThe only two options on the website of Revdex.com, were did this resolve the situation or did this not resolve the situationI was refunded my $7.48, and never received my parcel in return and from what I would gather, it is lost in the mailMy initial complaint was to address the situation with store and the type of business ethics that seem to occur, which was something I would think Revdex.com and UPS would be concerned withUtilizing Revdex.com, I felt this was the correct way to maintain a situational awareness of the atmosphere and as a neutral party identify trends of certain areas and/or particular businesses and address the circumstances accordinglyThank you for your time, my resolve is to take my business elsewhere and not recommend that particular UPS store.]
Regards,
*** ***

I have been doing business with the store for a long time I am handicapped so they help me with the packages Today when I went in there I asked to help and Mr S*** was very nasty and told me I had to wait but in a nasty way
I told him that he lost a customer and he did not care and when told him that I was going to report him he did not care So he lost my business and another store picked it up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As stated in my complaint, I did not receive instructions when my shipment was receivedI was not aware that I needed to retain my packaging in order for a claim to be honored. The website states that packaging MAY need to be inspected, not that it is REQUIREDAgain, as previously stated, I don't know of anyone who views a website prior to opening a packageThe boxes were very large and taking up needed space.The shipper is disgusted with the way this situation has turned out. He was shipping my deceased brother's items. This is not a company shipping goods in exchange for payment, who can exchange or issue credit for the merchandise. This is not a large organization who uses shipping companies frequently. He took all of the items to the store and had them package the items. He took their suggestion from the store employee of insuring the itemsWe both inquired about what exactly this insurance covered if not the safety and protection of the delivery. I feel this was a scam and an unnecessary very expensive expense if nothing can be gained from purchasing it. The items cannot be replaced and he was my brother, so yes, I, the receiver want to be involved in this. Again, as stated, the sender is upset and disappointed at this outcome which is why I continue to inquire about this situation. Both the shipper and the receiver have taken a great loss by using your company and your affiliate and we would like some satisfaction.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***