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UPS Store Reviews (639)

The customer in question came into the store on a Friday evening to ship a package to HawaiiShe asked to have it packed and shipped in the least expensive way possibleThe staff member that was working that evening gave her both UPS and USPS options and she chose the USPS one as it was the much
less expensive of the two,Sometime during the conversation, the subject of postal cost came up and the employee mentioned something about a surcharge on postal servicesWe do not have a surcharge on postal products or any other items or servicesWe have since explained this to the employee,As an independent business we sell or products and Services at a price that allows us to be in a competitive business with the consideration that customer can go elsewhereThe price that the customer claims was on the box was what I must pay the post office to ship the itemsThe difference between what we pay and what customer pays is how we pay our taxes, rent, employees and other expenses,I do not know why the customer claims they did not receive a call backI had called at 2:15pm on 09/23/2017, she did not answer so I left a voice message in which she did not return my CallWhen get a review such as this one, I always contact the customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because this answer is not satisfactoryI would accept this response had I not taken insurance on the package and paid UPS to protect my package in deliveryBut the fact is I did pay UPS to protect against any damage done to the packageI expect them to fulfill the insurance agreement we madeAlthough *** alleges "*** *** insisted on the security of his own package," he later acknowledges I was not the person who delivered the package to the UPS store in ***, rather it was *** ***So I don't know where he thinks he or any other UPS employee heard me "insist on the security of my package." I have since talked to *** who is currently out of the country and he told me there was no notification given about customer packaging as a problemAs soon as he returns, he has promised to go to the UPS store to protest this unacceptable situation.
Let me be clearThe package is a box fitted exactly for my desktop towerIt was packed with three inches of styrofoam on the top and bottomThe tower could not move within the box because it was firmly packedHowever, because it is a sensitive package, if the box as a whole was handled carelessly, it could damage its contentsIf this packaging was a problem, the third party store should have inspected it before I paid them to insuranceAfter it was delivered, UPS acknowledges the tower was broken in their careIt is only after it was delivered and after I paid for insurance did UPS notify my they could be absolved of liability if the box was customer packagedThis is a deceptive practiceFurther, from what I understand, the insurance claim was with UPS corporate and not the UPS shipper in ***, MDI do not know why *** is stating the third party store has no liability because my claim is not with themIt is my understanding though that the store in ***, MD manages damage claims though so I must work through themThat is why this Revdex.com claim is addressed to them
Again, I expect UPS corporate to fulfill the insurance agreement made on my package
Regards,
*** ***
P.SOne final note on the intransigence of UPS to help me resolve this problemAfter trying to contact UPS repeatedly on the status of my claim, I finally was able to talk to the manager at the UPS store in ***, MDHe told me the claim was denied but I was free to pick up the package anytime in ***, MDI live in ***, CA and the box was broken when it was shipped from *** to ***I do not know why the box is in *** but I cannot salvage anything from it when it is across the countryFurther, the components inside the tower risk further damage since it has now been shipped by UPS across the country times (possibly if they have the grace to actually return what they broke)UPS has been giving me the run-around for over a month and a half now and I'm at my wits end on how to get them to fulfill the insurance agreement I paid for

Just a quick note to let you know that case ID *** has been resolvedThe national bank of Kansas city replied to us to let us know that they have removed with PMI without the need for an additional appraisal. Thank you. Aaron

Dear *** ***,This letter is in reference to a complaint submitted on 1/3/ID # ***The customer had shipped an item out of our store, and unfortunately it did show up on the other endDue to the claim process and being Christmas and all my staff and I got very busy and the claim
check had slipped right the cracksI recieved your first letter on Jan 4, 2017.I got in touch with the customer and explained the whole situation and reinbursed herShe kindly undestood with it being the busy holiday season and allAttached is a copy of the ups claim amount, along with a check reinbursed to the customer.Sincerely,The UPS Store

As may be learned via internet search,HTC is a daughter company of T-Mobile and HTC phones aresold by T-Mobile as an expanded product lineT-Mobile instructs carriers toreturn both T-Mobile as well as HTC phone to *** *** *** *** ** is the address for outgoing HTC phones to
customers and retail outletsIt is no coincidence that these two addresses are for dock doors in the same facility that are just a few feet apart, as can easily be verified by viewing the facility with a street view in Google MapsIn our experience over years, T-Mobile is the #company for signing for phones only to misplace them internally and state to the customer that T-Mobile has not received the phoneWith the tracking #, as is no exception in this case, all HTC and T-Mobile phones will show a signature verifying the acquisition by T-Mobile. There was no error in this delivery processIn addition, though no shipping error was made by UPS, this The UPS Store business is not part of the delivery processWe only provide the service of creating a labelThe shipping company receives the funds paid by the customer and The UPS Store receive a commissionWe are happy to assist with questions, concerns, or problems, but are not the actual shipping company to direct fault or blame. Whilethe Revdex.com assumes fault on our business, or any business, and demands that a response is made or threatens to lower a grade based on their grading system, does the Revdex.com also ethically subject themselves to the same protocol? The reason I ask is that it's been years since the Revdex.com gave me their word I would receive a call back from a Revdex.com representative after offering an apology to meThis representative called me at my business while I was assisting customers to solicit Revdex.com servicesWhen I realized it was a sales call and stated that I could not afford the fees he was selling and had to decline the Revdex.com offer, his friendly tone shifted to a condescending attack in which he stated that the Revdex.com would "BLACKBALL" my business if I did not pay the membership feeI found this abuse by the Revdex.com extremelytroublingWhat was even more disconcerting was the fact that the Revdex.com does not allow complaints against one business and it's staff, that being the Revdex.comI contacted the Revdex.com by phone, was offered the courtesy of a call back, from the individual withat the Revdex.com that threatened my business with an apology, but have only learned that the Revdex.com excludes themselves from their own faults under their own grading systemThis Revdex.com employee exercised the same dignity with his phone solicitation to me as he had by never calling back, as the Revdex.com gave me their word he would do. As I would assume the Revdex.com is well versed with the matters, is it still too much to ask how a business may have tens of thousands of customers, yet the Revdex.com will lower their grading system over an extremely small amount of complaints...say in As the Revdex.com would understand, any retail business can not satisfy 100% of the the customer's desires, and is also prone to irrational and unreasonable personalities (such as a Revdex.com sales person may possess)How isit ethical to give a grade representation when a business as accommodating it's customers in the best manner humanly possible which, at times, exceeds that which the Revdex.com themselves are capable of providing to the public? If the Revdex.com suggests credibility to their grading system under this protocol, is it also not an additional concern that a lowered 'Revdex.com grade' that they use to damage a business is merely corrected by paying a fee to the Revdex.com? What business would send funds to the Revdex.com if the Revdex.com displayed anything less that an "A" grade towards their business? In lieu of the apology from the Revdex.com employee, it would be refreshing to receive answers to these sort of questionsSeveral of the businesses in our local Chamber would be interested, though insist they already know the answers. As a courtesy, the The UPS Store is exercising an exception for fraudulent/questionable claims to assist Mr*** with his loss, as he is unable to acquire recourse from T-Mobile's internal error

Complaint: ***I am rejecting this response because:
The UPS Store has not addressed the issue/basis for the Revdex.com ComplaintTo reiterate, the complaint is that the UPS Store refuses to issue receipts to customers for transactionsI hope that you will address the complaint rather than continue to misdirect the conversation and make further excuses
I would further add that a business' option to request a UPS pickup is not relevant to that issue, and resorting to insults is unprofessionalYou are running a business where you are paid a commission to accept packages on behalf of UPS, and a certain level of business acumen and professionalism are expected
Best regards-*** ***

I am rejecting this response because:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
At this time, I have not been contacted by The UPS Store regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** Store *** refuses to take responsibility for the damage they caused through their carelessness in packing, and refuse to stand by their company's guarantee, and pay any of the repair costs for the damageJust because they've had a good past track record in customer service, that does not give them justification for excusing themselves of the mistakes that were made in the packing of this itemI've attached two photographs of the damaged clock, and you can clearly see how the damage occurredI do agree that it was not damaged that occurred from the shipping process by *** (there was no damage whatsoever to the box), but was clearly a result of wrapping the case of the clock too tightly, without protecting the high points of the scrolls and feetFurthermore, there was no contact and approval from me for them to take the liberty of re-gluing the bottom front right foot of the clockIt was obviously not glued properly (without the correct glue or clamping)This is completely the poorest and most unacceptable service and treatment from any company, let alone one with longstanding and a supposedly-good track record of customer satisfaction.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Ms*** complaint is valid, and for that I am sorry. However, I just purchased this store right before Christmas and early January she called to inquire on the status of her claim. I assured her that I would talk to the previous owner and get her money. Yesterday I mailed
her refund check. I know her patience with me was short and she thought I was going to do her like the others. I take pride in providing outstanding service to every customer, and she wasn't treated fairly and my goal was to get her refund becuase she deserved it. No customer should be treated like she was and my only hope is she do not hold it against all the honest, hard working, independent owners of the The UPS Store network

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe owners story is degrees from what I was told at the store, but I am happy to have received their checkIt's too bad they could not have responded to me weeks ago without my filing a complaint
Regards,
*** ***

In reply to complaint # ***:To whom it may concern:Nothing else can be done for this customerWhen shipping a package, customers can opt to declare a value for their package, it is not 'insurance'When damage occurs, UPS requires the item and packaging be inspected for sufficiencyIn this
case the customer claims to have bubble wrapped the item but UPS found the packaging insufficientWhen the customer requested we dispute the denial, we did soUPS' insurance company still decided they would not honor the claim due to the poor packaging job the customer did on the TV.The customer did not purchase a 'TV Box' from us as there is no such thing for sale hereWe do not pack TV's at The UPS Store because there is no sufficient way to package them and they are prone to damage; the customer chose to ship her TV in spite of that.Again, there is no 'insurance' that can be purchased for shipping items that can be damaged, the customer can only declare a value and then when damage occurs it is up to UPS' insurance company to honor or dishonor claims we submit based off of their criteria requiredWe are not owned by UPS' we are The UPS Store and do not have any control of UPS' policies and procedures.We have done everything we can for this customer to try and get her claim honored from our end but at this point there is nothing more we can do for her and will not be contacting her- especially since she has threatened us.Thank you,The UPS Store #5435*** *** *** *** **
*** *** ** ***

To: Revdex.com Western WA
Re.: ID #***
December is always the busiest month that is why I have notbeen able to address this concern
First of all, let me explain how this work.• The UPS Store is NOT UPS - we are small independentbusiness so we have sets of protocol in how we are runningour
businessWe, The UPS Store, ship packages via UPS,USPS and other carrierWe also offer more services thanthe UPS itself such as, Mailboxes, Notary, Fax, Pack andShip Guarantee, ETCWhen the Store ship your packagesvia UPS using the UPS store account and processed at theStore then YES, we can give you a shipping receipt showing the address from and to - the Content of your package andReplacement Value of the item just in case the package getdamage or lost during transitWhen the package is Lost orDamage then WE as the Shipper, the Owner of the UPSaccount # being used is the Only Person can process damageclaim to UPSEach and every UPS package will have its ownTracking# where you can track your package ONCE UPSscan that package by going to Google.comIn the past yrs the Amount of Drop Off packages increased tremendously(we have over DROP OFF or Prepaid packages a day) soUPS no longer Required for UPS Driver to Scan thosepackages.• This incident IS Not an USUAL the facts that people areRefusing to listenAs I mentioned before ONLY theOWNER of the account# can file any Damage Claim orRequesting Tracer if the package never show up or not intracking systemOur staffs remember exactly whathappened to this particular incidentWe were busy and ourUPS driver was cleaning up our store for outgoing packages.Mr*** came in and told us that he would like to dropoff his package and get a receiptOur staffs were helpingother people so we told him to wait and we will scan in his package and print out the copy of his tracking#He wasmad the FACT that WE can not give him GUARANTEEreceipt for his PrePaid PackageHe went ahead and gives itto our UPS Driver and even then he was not Happy the factthat our Driver Refused to scan his packageThat hasnothing to do with usUPS has their protocol and The UPSStore also has protocolWe had mentioned that as long ashe has those Tracking # which he does since he printed his Prepaid LabelHe should be able to track his package aftermidnight that dayReceipt IS NOT a real receipt sincethere is no transaction and should something Happened tohis package during transit, there is NOTHING we or he cando since the UPS account# is NOT belong to us or his.We have been in this business for over yrs and I know howto run this businessOur focus has been always truly ourclients and from the time we started this business we alwaysgive our honest opinions, no surprises and if those honestly isperceived as we are being dishonest or fraud or any thosenegative ideas there is nothing we can do
Thank you.J***

I enrolled in UPS MyChoice 6/**/It's been nearly a year and NEVER does the driver leave a package at my apartment doorIt doesn't matter what instructions I give him, he just doesn't do itI became pregnant in DecemberI called UPS and made sure that it was noted on my account that I was pregnant and he REALLY needs to bring packages to my doorOn May *** (now months pregnant), I was expecting a packageI took the day off of work and everything and never left my apartmentHe never tried to buzz meThis package was pounds and he left it by the very front door near the street that doesn't even lockEven if I wasn't pregnant, why would you leave a pound package downstairs?? So I sent an email to UPS and complained about it and they promised me this wouldn't happen again
Today, I'm not months pregnant and expecting a pound packageIt's a $cribMy aunt who purchased the crib requested that it be delivered to my apartment doorEven with the numerous no

Thank you for your continued communication with us during this processAs we explained to you several times, your package was held up in the Dominican customs for several months. As you were
made aware of through the process, we contacted UPS international customs on several occasions trying to get your package released; and worked with UPS International throughout this whole process to provide the proper forms from the recipient in order to get your package released. You were given the option on several occasions to abandon your package and receive your money back, however you choose to pursue the delivery of the package upon the release from customs. Although we were working directly with both you and UPS International and Customs, we were not in control of how long the process took. Once we sent your package, it is up to the Dominican Republic to release your package from customsThis process is duly noted in the agreement you signed when you sent your package through usAs a UPS Store, we have no control over what the Dominican Republic does with your package in customs. After you denied to abandon your package and receive your money back, thereafter paying the extra fees; at that point it then becomes the duty of the Dominican Republic customs to release your package. Again, we have zero control over the Dominican Republic customs. When the package was finally delivered to the customer, UPS did not authorize any type of refund as it was the Dominican Republic Government's Custom Control that held up the package. We worked with you diligently to get your package released and it was finally resolved as the recipient received the package on February 10, 2016. We understand your frustration with the process. True, it took a very long time to release the package, but that was by no fault of the UPS Store or of UPS directly, rather that of Customs in the Dominican Republic. We therefore will not be refunding any dollars, as your package was finally delivered securely and safely

From: *** *To: "***@myRevdex.com.org" Sent: Monday, May 2, 11:AMSubject: Complaint ID *** - Satisfactory resolution update*** ***,Thank you for speaking with me this afternoonAs we discussed, the referenced complaint regarding the Arlington, VA UPS Store was resolved to my satisfactionI never received your company's email to communicate that outcome to the Revdex.com, but on April I got a message from Revdex.com stating that the record was closed with the outcome reason "Revdex.com has not heard back from the consumer as to their satisfaction with the business's response."Please change the record to reflect that the complaint was resolved to my complete satisfactionThank you -*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I tried to get my money back three timesI showed them letter from UNITED STATE POST OFFICE (see attached) when my box would not open I phoned them explaining my problem with boxThey swore to me they did not lock me out .they told me to come in store so they could fix itWhen I went to store they took my keys from me and removed both there keys from my keyring and told me to get.outat this time I tried to compromise with them I explained I will pay for one month and give me my balance they did not try to solve this problemAfter reading the alegations against me for "property damage" I went to ORANGE POLICE DEPTthere is no police report this is a total lie the police report does not exist because there was no vandalizing Please contact records clerk *** *** badge number *** at (714)*** Orange police deptShe will tell you no police report was filed or written ThiS buisness scares me they are all notary s public in that store and they steal and lie How doess a buisness get away with lying to Revdex.comWOW I think they should be shutdown I would hate to see this happen to anyone else like me I have no money they stold it from me and locked me out of my box *** ***

To Whom It May Concern:The customer was refunded the full money on 3/31/If there are any questions, please feel to let us know.Sincerely,Sumeet B***Franchisee, The UPS Store #***

Business Response to a Complaint
width="95%" "width: 998px;">
Complaint ID#:
***
Company Name:
THE UPS STORE
Company Contact:
JIN N**
Company Phone:
***
Company Email:
STORE***@THEUPSSTORE.COM
Person Who Sent the Complaint:
*** ***
Staff Member:
Response:
We have recently received a complaint from *** *** stating that he was over charged with the shipment and the faxingWe did acknowledge the mistake of the shipping quote and have fully reimbursed *** *** of $132, the mistake occurred due to training our new employee, and she was confused with the delivery choices that was availableHowever, it is misleading that we charged $for two pages of faxing, since we charge $per pageAdditionally, there are no other UPS store that have prices lists available to show in the store

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Address: 438 E Shaw Ave, Fresno, California, United States, 93710-7602

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