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UPS Store Reviews (639)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They say they shipped it *** but *** still claims they never received it besides any signed statement by a carrier The UPS store #*** is still the last place to have my painting It was never shipped through *** I have sent The UPS store #*** the sales receipt showing exactly what I paid for it and I expect a refund for my purchase and shipping I still do not understand why they do not answer any of my phone calls or emails As a business dealing with customers, this is very unprofessional.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding The UPS Store #has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tuesday, October 20, 2015Revdex.com 1.E4", Suite 600 Cincinnati, Ohio 45202Re: ID ***To whom It May Concern;I am writing in response to correspondence from your office in regards to a patient’s complaintThe patient was seen in our office for an initial consultation on 3/12/At that time an
exam and x-ray were done and insurance was checked on line as is protocol in our officeWe found on line that this patients plan with *** *** covered this procedure at 80% with a $deductible and a $annual maximum; also that she had her full benefit at that timeShe was given an amount to pay on the day of surgery based on these findings and was told this was only an estimate and she would be billed for any balancesAs all patients in our office she signed a financial agreement stating the fees and that this is an estimateWe work very hard to help our patients understand that checking benefits is never a guarantee of payment.When the surgery claim was paid and the anesthesia was denied we spoke with the patient and filed an appeal for her with the insurance company, The appeal was denied, therefore the patient was billed the balanceAfter several statements were sent to the patient, she called and was advised we were happy to set up a payment plan in-house.Please let me know if I can provide any further information.enc: copy of signed financial agreement & screen shot of current on line benefitsRegards,Yvonne R*** Practice ManagerOral Facial Surgery Associates ***Phone: ***

Customer refunded in full

Initial Business Response /* (1000, 5, 2015/06/30) */
I'm not sure why this complaint was sent to this business, other than we have "UPS" in our business nameThis woman appears confusedThere is activity on the tracking that is common with all carriers, but it seems this woman is prematurely
becoming concerned about a simple shipment with a short delayOverstock may have had incorrect information on the package or the carrier may have sorted incorrectlyThese situations are common and are virtually always resolved in short orderIt seems now many people are required to spend their time to pacify a person directing premature panic over what is currently a minor/non-issueThis has nothing to do with this 'The UPS Store', or any 'The UPS Store' for that matter

Hudson River Community Sailing (HRCS) is a small after school youth development organization that also provides a sailing school to the community and private membership to adultsWe are located at *** *** *** *** *** *n New York CityOur location is a large grey buildingWe run after-school programs for public high schools in the area, and we are open EVERY WEEK DAY in the winter until 7pm, and EVERY DAY the rest of the year (excluding bank holidays) until 9pm
For 4-years we have received terrible service from United Parcel Service (UPS)The US Postal service delivers to us regularly, as do all other postal servicesHowever, UPS drivers frequently fail to walk across the road to make deliveries to us
Instead, they LIE on their electronic forms, and claim that our business is "closed at time of delivery"
This problem has been going on for 4-yearsWe have made numerous attempts to contact the local UPS branch at *** *** Their solution is to deliver the

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Below are my responses (in text) to the letter Brian W*** sent as his reply (in italics) to my claim. We received a customer Experience Info from your office dated 4/24/2017. Our customer, *** ***, came into our store and stated sheneeded to return a cast iron sink she had bought that did not work for her application. The box she brought in was in pretty bad shape so weoffered to drop her box into a new box so we could ship it back. We charged her for the shipping and the box and all was well.I specifically explained that the box was in bad shape because it was foam packed all around it and placed in another box If someone has been in business for years, I would think that would be an indication that the original shipper felt it necessary to pack it securely so that it would not be damaged during shipping but Brian simply put it in another box without any added protectionAs I stated in my original letter, I left the box to be packed without seeing how it left the store for transport. The box was sent to Las Angeles California . The company, *** ***, accepted the box and then refused the delivery. So the sink came backto us. After it came back the customer came in and we saw that the sink was damaged. Upon inspection the sink was not cast iron as the customerhad told us but porcelain. Had we know the material of the sink We would have inspected her inner box better to make sure it was packed okoriginally from the vendor.Brian knew the sink was damaged long before I went back to the store to inquire about it because I hadn’t received a refund on my credit card for the return. By the time I had knowledge that the sink was damaged, Brian had already initiated a claim and had UPS out to inspect the boxAnyone could see that there was foam sprayed all over the box to protect it when I dropped it off and I still have the box to prove what it looked like when I brought it in as it is my garage in the outer box that it he put it in. This whole mistake could have been avoided had the customer told us accurately the material the sink was made of. A cast iron sink is all butindistructable but a porcelain sink is very fragile. Had she told us correctly we would have packed the sink differently. She has been inseveraltimes stating the she misinformed us when she came in but now apparantly she has forgotten that.The comment that I misinformed anyone is an absolute lie To use his own words, “apparently he has forgotten” that he didn't even care to take the time to pack it in the same manner it was packed when it was shipped to meAnyone NOT in the shipping business would have been able to deduce from the original box that the contents were fragile enough to protect The only thing I told him the day I dropped of the sink was that it was shaped like a trough and wouldn't fit in the apron front base cabinetApparently he also must have forgotten that he never asked for a description of the sink until he asked me to send him a description of the sink in NOVEMBER (via email), after the sink was damaged, which I can provide as proof We have been in business almost 11years now and customer service is our most important asset. We strive to exceed customer expectationsevery day and we usually do. It is very upsetting when we have an upset customer but we realize that as long as we do what our customerasks then we have strived towards a happy customer.I would think that the most important part of customer service is openly communicating with a customer. When I was at The UPS Store in May 2016, Brian told me that he would take care of my return for meI trusted that the sink would be packaged properlyI paid for the shipping and packaging and left the store without seeing how my sink was packedI trusted that the name UPS would indicate that the people working in the store would know how to properly package an item for shipping. Also, if the sink was indeed made of cast iron, it would have weighed over pounds and not pounds, which is what the sink I was returning weighed. Someone who has been in the shipping business for years as the owner of a UPS store, would know that cast iron weighs more than three times as much as porcelain and by it’s weight alone, the sink couldn’t be cast ironI doesn’t weigh enough Additional facts and unanswered questions that substantiate my claim that I never stated that the sink I was shipping was made of cast iron when I dropped it off are as follows:1.) My original receipt states only that the item shipped was a sink If I did indeed state that the sink was made out of cast iron, why doesn't my receipt indicate that? That would be proof that I did tell Brian that’s what it was made of at the time of drop-off. If the material the sink is made of is relevant to the manner in which it was packed, I would think this would be listed in the description of the item shipped to substantiate it. 2.) Why wasn’t my address used as the return address when the sink was shipped and why didn’t anyone from the store contact me when it was returned damaged? 3.) Again, if I had stated that the sink was cast iron, why didn’t Brian tell me the first time I went back to his store to find out why my credit card hadn’t been refunded for the cost of the sink that the sink was returned as damaged and that it would not be covered by the insurance? Why did he lead me to believe that UPS headquarters would be the responsible party for covering the claim? If I did indeed state that the sink was made out of cast iron, why did Brian tell me he initiated a claim for the insurance on the sink on my behalf? And whom did he initiate the claim with? According to Cain at the UPS Corporate Office (on 4/7/17), Brian W***, as the owner of Store #is the only person who would be responsible for payment on an insurance claim made at his store Why wasn’t I told that the insurance I paid for to cover the sink was only covered through the store at which it was purchased? So, in this case, the insurance that I purchased to cover the value of the sink ($900) would have to be paid by Brian W***’s Store #and not UPS as a company What this comes down to is a customer who left an expensive sink to be shipped in the care of MrBrian W***, owner of UPS Store #and purchased $worth of insurance in case of damage. The owner of the store chose not to package the sink in a manner in which it was packaged when it was soldTherefore, I am rejecting the response from Brian W*** stating that I have “apparently forgotten” that I misinformed him and am seeking to collect the $in insurance plus the $I paid to ship and insure the sink *** *** Live simply Care deeply Speak kindly Leave the rest to God.
Regards,
*** ***

In any event, we have decided in good faith to remit *** *** the $Kindly, inform her that the check will be in the mailIn conclusion, we do stand by the statementsas asserted by our associate that Ms*** did refuse for Center Pack option and said she didn’t want to
pay extraAt the end of the transaction she also signed the document (see attached) which clearly states that The Center is not responsible for any damage to shipments packed by the customers

Revdex.com:At this time, I have not been contacted by *** Store/ Spotless services regarding complaint ID ***.Sincerely,*** ***

Apr Dear *** *** *** To Whom It May Concern,Complaint: ***In regards to the damaged package that was sent to a *** *** in ***, California UPS corporate has strict guidelines for how fragile items need to be packedFurthermore, if someone brings in an item that they have packaged already, we are not legally allowed to open someones package to inspect it; we can only suggest that they pack it in a certain way in order to meet our insurance claim standardsThese standards are two inches of big bubble wrap all the way around the object, followed by two inches of Styrofoam peanuts on all sidesSimply using Styrofoam is not sufficient enough to absorb impacts that can occur in transportationThe customer has insisted that he packaged the item properly using three inches of Styrofoam on the top and bottom onlyAlso, the customer used a previously used box and not a brand new box which UPS requires for claims to be acceptedIf the customer had followed the advice provided to him at the time of the transaction then there wouldn't have been a claim in the first placeBy signing the form which was previously explained in our first letter all liability falls on the customer and UPS the corporationFinally, this decision was not made by the UPS store that this complaint was made against, if the customer would like to file a proper claim, he should file against UPS the corporation and not this storePlease refer to the earlier letter we wrote if you have any other questionsThanks,The UPS Store ?

Purchased a vehicle and had months still man in a car payment and I called the place where I bought it at telling them it needs a head gasket they told me to bring it in there no way it's thatAnd people just telling people anything to money so I took it where I bought it and they had it for weeks and every time I called they ain't know what's wrong wit it called to come by and the man Bobby said he took it to the Auction in pa my vehicle was there for repair not personal use so I got tired of excuses and nothing being done went and got it took it to another mechanic and him I Need a head gasket he informed me the place who had my vehicle really messed it up bad now I need engine bcuz they were driving and putting some stop a leak sealing in it and it dogged everything now my vehicle is ruin and the repairs ad expensive I feel they should b reliable to pay to fit my vehicle and the mechanic said this vehicle had the problem wit needing a head gasket when they sol it to me

I will respond to this by phone, as I do not have time to explain this again to my customer from New York by writing a long email or letter. So sorry for having to repond in the mannar that I am but again I will respond by phone. Thank you!
The UPS Store #
N Prince
Street SteC
Clovis N.M
Ph: ###-###-####
Fax: ###-###-####
*** ***
General Manager
Verbal Response:
I tried my hardest to communicate with her until I was yelled at by her and accused of not liking New YorkersShe was not willing to wait for my business partner to start a claim, and a claim check to herSome of the items that she said were lost, the staff and I do not remember those packages being brought in to us, such as the bags of clothingI remember them bringing items in and taking items out because they did not like the price, we do not remember the clothing being shipped and they would of been together in the packagesThe consumer did not send pictures of the packages receivedThe communicate seemed to be broken down, because she said I was being mean to her and did not like New YorkersSince the items were shipped in this type of store, the broken items were covered, she did provide proof of damaged items costWith the UPS process they had to research more; the insurance did not match the cost of the itemsShe would get the shipping charges back and the UPS price of itemsI have been here for years and this has been the worst case of being called namesI am still willing to finalize the claims, which would be the amount of the insurance, the packaging and the shippingThe consumer needs to communicate with us to process the claim, she may do so by this complaint process or by the contacting the store which ever is more convenient for her

UPS reviewed *** *** claim several timesHowever, as listed on the UPS DAMAGE CLAIM web page, and as notified to *** *** when she reported the claim to UPS Customer Service, UPS has to see the packaging and the box for the shipmentThis is standard policy, and is on the UPS websiteAs ***
*** stated in her claim she threw out the packagingAs a result UPS denied her claimTHE UPS STORE is not involved in this process, once the package leaves the Stores' premises, UPS has jurisdiction over the packageAs a result we are unable to further assist *** ***"UPS Inspects Package if Required UPS will inspect the damaged package to determine the cause of damage and verify proper packing materials were used (in accordance with the shipping terms)UPS may inspect the package at the shipper's or receiver's site, or may collect the package for inspection at a UPS facilityOnce the UPS investigation is complete, a notification letter will be emailed, faxed or mailed to the shipperUPS will not send inspection information to the receiver of the packageClaim Authorized If the claim is issued, a Damage/Loss Notification claim letter will be emailed, faxed or mailed to the shipper of record; UPS will not send the claim letter to a receiver If the claim is not approved, UPS will notify the shipper; the shipper can contact UPS with any questions or concerns

UPS HAS PROVIDED THE WORST CUSTOMER SERVICE AVAILABLE I HAVE BEEN CALLING THEM INCESSANTLY ABOUT A SERVICE FEE OF $that I PAYED FOR TO HAVE A LARGE BOX PICKED UP FOR SHIPPING AND THE DRIVER NEVER CAME SO I HAD TO HAUL THE BOX IN A CAB TO UPS MYSELF When I CALLED THEM LETTING THEM KNOW NO ONE EVER CAME THEY INFORMED ME IT SAYS THERE WAS A ATTEPTTHAT IS A COMPLETE LIE NOT ONE PERSON FROM UPS CAME TO MY BUILDING BECAUSE THERES NO RECORD OF THEM SIGNIN IN IN MY BUILDINGS LOG BOOKI TOLD THEM THAT AND THEY SAID SOMEONE FROM BILLING WAS GOING TO CONTACT ME ABOUT THE PROCESSWHEN THEY DID IT WAS THE RUDEST FEMALE NAMED ESTHER WHO DID NOT DISPLAY A PROFESSIONAL CUSTOMER SERVICE TONE , SHE SOUNDED IRRATATED FROM THE MOMENT I SAID HELLOSHE LITERALLY SAID OH WELL THEY ARE NOT GONNA REFUND YOU CALL THAT NUMBER AGAIN AND SPEAK TO THEM WHEN MIND YOU THE NUMBER SUPPLIED THIS UNPROFESSIONAL WOMAN WITH MY NUMBER IN THE FIRST PLACEUPS HAS A LONG STANDING ISSUE WITH CLAIMING THE

Complaint: ***
I am rejecting this response because: If your customer service department was top notch, they would have returned my call within days. Your tub and fixtures are sub-standard, that is, of very poor quality
Sincerely,
*** ***

This is *** *** the owner of the UPS Store in PocatelloWe are aware of this customer and have paid her for the mistake that one of my employees madeIt did take a while to get her money back because of the season/Christmas the busiest time of the yr and time she notified us about the
mistakeSo id # *** has been taken care of, if you have any questions please call me ***Thanks

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
While I recognize and appreciate the store's quick response my primary concern has not been addressedTo reiterate, that concern is the fact that the store manager will not honor or recognize the restitution that was proposed by a corporate customer service representative, who stated that the store had not fulfilled its obligation in educating the consumer about signature requirements and programs to opt out of themThat same representative stated that, as a result, I was entitled to a refund or a reshipment at no cost.
Regards,
*** ***

I spoke to my corporate office and they agree with my decision and that I would prevail in courtI will put a stop payment on check already provided which included shipping of $and $declared value coverageCheck will be reissued for $100.00.The rubber stamp is and was done in front of the client which clearly means denied coverage for the TV was discussed you can not have this discussion with out potential loss of items total valueMr*** expects a small business to eat the expense of his choice and what he legally signedI am not comfortable being threatened by a customer who does not like the outcome of their own decisionCustomer writes in an email about my staff recommending a change in box to make sure he had declared value coverageYou can not have this conversation which you acknowledge decide not take our advise or pay and then have the benefit of full declared value coverageOur centers reputation is extremely important to meMy reviews both on a social media level and with the Revdex.com over the last years reflect my commitment to our centers reputationI consider this matter closed. TV will be disposed of in one week or Mr*** is welcome to pick up the broken item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as no further communication will prove productive.Thank you for your efforts Regards,
***

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Address: 438 E Shaw Ave, Fresno, California, United States, 93710-7602

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