UPS Store

Hello.This is in response to a letter I received against my businessThe customer did not come back to my store a day later to close hermailbox, it was weeks later - also, mailboxes are nonrefundable as itsaid on the receipt she was provided. We have evidence of this claimas I have
the original signed and dated contract and an email I receivedfrom corporate weeks later asking me to contact the customer to resolvethe issueThe customers mailbox was closed because of the property damage she wastrying to cause in our store at night. All mailbox customers have houraccess to check their mailbox. Her box lock was changed *after* the thirdtime she was damaging personal property - everything was caught onsurveillance cameras and a police report was filled.Please let Ms*** know that if anymore reviews are left onlinewe will take every legal action against her for defamation of character. Surveillance footage is attached.As a business owner, what can we do to have reviews about our storeremoved? We have a police report, surveillance cameras and a signedcontract by her binding her to the terms.Thank you** ***The UPS StoreNTustin St.Orange, Ca 92867(714) ***www.theupsstorelocal.com/

April 17, 2015Dear *** ***:I certainly appreciate the opportunity to address *** ***'s concerns about her visit to our store on January 31, In summary, her concern focus was her packaging adequate and did it meet the carrier's packaging standards for shipmentAdequate
packaging is essential to ensure that packages arrive without damageI will address some of the specifics she raisedFull details can be found at UPS.com by searching packaging.Specifically my staff found the following issues that they presented to *** ***:Electronics (TV) was packed using towels and clothing for cushioningUPS specifically lists “improper cushioning material includes clothing, blankets, towels, newspaper/newsprint, and pillowsInstead, please use the materials listed below to cushion and protect your shipment:Inflatable packaging (air bags)
Expanded polystyrene "peanuts" (loose fill)
Engineered foam enclosuresFoam Air-encapsulated plastic (small and large cell bubble sheeting)
*** *** acknowledged that she was using used boxesUPS recommends a new box for each shipmentBy design, a standard box isn't intend for reuseShe exposes herself to denied damage claims by reusing a boxSpecifically she used a liquor box that she covered the liquor markings with paperThis is problematic in that *** *** can't ship liquor, and the covered markings suggest prior to inspection, that the shipper could be intentionally trying to hide the specific contentsThis would require multiple inspections during the course of the shipmentThis can delay her shipment and subject it to unnecessary inspectionsThus, we don't allow a liquor or other hazardous material boxes to be reusedThe covered liquor markings are specific reasons to request inspection of the contents• *** *** acknowledged that my staff pushed down on one of the boxes and was able to compress the boxThis indicates that there is extra space in the box and the contents are likely to shift during transitThis can potentially damage the Contents, or the box may compress and in turn open, exposing her contentsUPS specifically states "Make sure you use enough cushioning material to ensure that the contents do not move when you shake the container."
While I am can emphasize with *** ***'s frustration over the concerns my staff raised, I have to remain firm on ensuring that each shipment meets some basic packaging standardsOur track record supports the extra assistance we offered, and our claim rate is less than 1/of our target, Our efforts over the last years have resulted in over a million packages arriving without damageWe welcome the chance for *** *** to use our store for her future shipping needsWe offer a wide range of packing material and Supplies for Self-packingFor fragile items, we offer full-service packing to include building crates and custom boxesFinally, our pack and ship guarantee, covers anything we pack to include the material, labor, contents and shipping.Sincerely,Michael P
Owner

[To assist
us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:He is lyingHe did not point out to us any information about shipping dates, I asked him multiple times to send it on Saturday because the tenant needed to move in on SundayWhy would I want the lease to be delivered on Tuesday if the person needed to move in on Sunday?! That makes absolutely no rational sense, and this "business owner" is making me out to seem crazyI was there with my daughter, and we both know that he assured us the package would be delivered Saturday morningThe reciept he gave us is accurate, but once again, because we told him that we needed it delivered by saturday, we did not refer to any info on it because we never even thought he would send the package for Tuesday when we specifically MULTIPLE times informed this man that it is CRUCIAL a for the package to arrive the next day (Saturday)We have emails exchanging with the apartment complex specifying dates needed for the lease that we can provide if needed because once again, if this man was telling the truth, we have no reason to pursue this claim, the only reason we are doing so is because it caused so many problems for us, including not having a place to stay and needing a hotel because he sent the lease for a later date than we requested and also his attitude and behavior when we called him to inform him of his mistake, he was very rude and called us names, yelled and hung up the phoneThat is the most unprofessional person I have ever met to treat customers like that, especially when he is supposed to be representing a larger brand
Regards,
*** ***

To whom it may concern; The letter about assigned an ID of *** is not
supposed to come to my store, because the tracking number of the package is not our store account numberThe ups tracking number starts and after Z, the next letter is the account numberI hope you can find the correct ups store with that tracking number and have the customer get refundAs far as I know the customer should get 100% refund from UPS Company but not from the UPS StoreThe UPS Store can claim for the customer through the Internet and ups company will send the check directly to the customerThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
At this time, I have not been contacted by UPS Store regarding complaint ID ***
Sincerely,
***

Revdex.com:
I am "accepting' this only because there is nowhere further to go with this matterHowever, the business' response contains some discrepancies, starting with the incorrect spelling of my nameThey claimed I was issued a refund for the overcharge on 4/29/15; the actual date the check was issued was 5/8/15, a month after my claimed with the Revdex.com was filed At no time did I state "next time I know to go straight to the post office" to mail a package USPS, nor did I state I was "satisfied with the information" I would appreciate the business not putting words in my mouth.
*** ***

Revdex.com:At this time, I have not been contacted by UPS Store/ Spotless services regarding complaint ID ***Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by UPS Store regarding complaint ID ***.Sincerely,* ***

Complaint: ***
I am rejecting this response because:Complaint #***In response to your letter dated Nov23rd, My responses are in red.1) *** *** *** had notarized many real estate documents and she paid our store $The notary notarized documents, charged me for 12, and should have only notarized documentsHe notarized parts of the document that were to be notarized for individuals that were not present, rendering them unusable2) She also shipped these documents on a next day delivery and forthat she also paid $34.523) After 2/days she informed us that the papers were wrongly notarized at Our location and were sent back by the attorneyThese documents were not sent back by the attorney.4) We immediately contacted ***'s grandmother and requested her that to come by and we will refund the Notary amount of $They did not contact us, we contacted them that same day we figured out we needed to re-notarize and resend our documentsThey refused to refund me at first, saying that it was not their faultAfter several phone calls between my mother and I and them, they finally offered a refund of $52, but not the full amount that would include the $shippingBecause the earlier services I received from their incorrect notarization resulted in the documents being null and void and I paid to have these documents that they invalidated sent to my lawyer, they should reimburse me the full amount, as I had to resend the documents and get them correctly re-notarizedI paid the total $at their store for all of their services combined, yet they only want to refund me a portion of that charge5) It also be noted that *** *** sent the documents fromother location and not from our store.If she had called us and told us that she would like to send the newly Notarized documents would have sent them without any charge to her.She did not even try to Contact us and sent those documents anywayOnce again, my mother and I contacted them that same day we knew we had to resend the documentsI had to send them from another location and get them notarized from a different location because I was in a different part of the city that day and I didn’t have transportationThis did not stop them from badgering me about how I should come back to their store to re-notarize the documents that they had already incorrectly notarized and send it from their store and they would have taken care of the costSo, because I could not make it to their particular store, they refuse to reimburse me, but if I could have made it to their store that day, which I could not, I would not have had to payThey inadvertently admit that they should have paid for this by saying they would have taken care of it if only I visited their store, which I told them time and again that I could not do because of my location that day and lack of transportI could not do this because I was at work on the opposite side of the large DC metro area with no car to reach them and it was a time sensitive document that needed to be correctly notarized and sent that same dayI feel that we have reimbursed *** *** to the fullest and this complaint was handled professionallyThis was not handled professionally and I was not reimbursed to the fullestThey called me several times and I returned to their store three times over a weeklong period, only to be told that what we discussed on the phone was incorrect or to argue moreThey know I had no transportation, yet they kept telling me to just come back another timeI believe that they should reimburse me the full amount due to their improper handling of my documents, which resulted in me spending more money to resend the properly notarized documents
Regards,
*** ***

Revdex.com:At this time, I have not been contacted by Ken Ben Towing, Inc. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

On december the ** 12/**/i was delivered a package and was unable to get it due to work Therfore I was told by the *** website to contact coustumer service and a change was told to me that it would be availble for pickup in the *** *** Location which is *** *** *** *** I made different attempts to find out if it was ready I was told each time come back in one hour by the clerks and reps They both each party on phone and store were telling me I cant receive it till monday when I changed my pickup options and I was on the phone with ups the supervisor claimed that they never changed my order and thus refusing to release my package Thus forced me to wait until monday The supervisor statement was as followed "There is no one trained to open the truck so we cannot give it to u even tho the package was there" Therfore resulting into me waiting unttil monday I saw the men outside unloading each truck with merchandise and found it hard to belive that I couldnt get my belongings Even after I informed them to change my order they still did nothing but give me a extremly hard time

*** had bought a piece of equipment from *** from a younger gentleman whom when he came in when asked if he wanted it boxed he said "no, this is an unbreakable piece of equipment I just sold on *** and the gentleman (Claude) has a UPS acctso it will be on a Ground Waybill"
I called ***
and he decided so that it didn't get scratched that we should box it anywaysI did so in two separate boxes double walled with extra padding and bubble wrapped the equipmentWe did not declare any value over $
I had to fill out the Ground waybill for him, since he was in another state and it was an *** saleThe gentleman whom he bought it from dropped it off and left us to deal with the rest
I got a call that the equipment had been damaged by what *** said was "a forklift dropped it and it damaged a part of the "unbreakable item."
Since this shipment was on a UPS acctnumber, I gave *** the information (phone number) for him to file a Claim with the claims deptsince it was not on my stores acctnumber
The UPS Store
*** *** ***
*** ***
Bellingham, WA

This issue is not something that is a function of this or any The UPS Store, nor is it something that can be resolved by or through The UPS Store. The UPS Stores are independently owned and operated franchised retail affiliates of UPS shipping that are authorized through a wholly owned
subsidiary of UPS. The UPS Stores,and The UPS Store, Inc in San Diego, have no influence, direct connection, nor involvement with the shipping operations of UPS. We send and received packages for our customers using UPS as the shipper. UPS Corporation is headquartered in Atlanta, GA and complaints of this nature should be directed thereI am sorry we cannot be of further assistance and hope this information will help lead to a resolution of this issue
Sincerely,
*** ***

Dear Mr*** ***,
Again, I will apologize for the loss of your package, that the Third
Party UPS, damaged then destroyedIn your statement of the problem: We
were told by *** the manager to declare value and list what we were
sendingThis statement is
not trueI, *** the owner of the The UPS
Store told you both that the nine bottles of wine that were to be
shipped by UPS were Not Going to be shipped with any Declared Value put
on the shipping, because UPS tariffs do not allow us to place Declared
Valve on Wine shipmentsI also said that all bets were off on shipping
wine, but in 17+ years of packing and the shipping wine we have had very
few shipping failures when proper packaging is usedWe packed the
Nine bottles and two T-shirts in the proper Styrofoam cases with
corrugate Boxes around each three bottles packageThen we tied all of
the boxes together for one shipmentOn the Parcel Shipping Order that
you fill out you did put down a value of the wine at $Because
the valve was not covered by the tariff of UPS , and it was communicated
to you, we left the valve without crossing out the number in the
Declared Value BoxOn The manifest label and receipt you will note that
no additional valve was added to the shipmentOn 1/14/you
contacted us about your package shipment 1ZXX9***because the
shipment had not arrived, and you told us about how the package had
damageI called UPS, because we , THE UPS Store are the shipper of
recordUPS will only talk to us, as their customerI found out that
the damage was one bottle of wine, caused by a popped cork ( later
learned that the Cold Weather at the time of shipping caused the cork to
pop ) Because UPS said that the wine spilled over the packaging and
their equipment, their tariff says that they have the right to take the
shipment, as it poses a danger to the remainder of the packages in that
particular facility, as well as a danger to the employeesI called the
***'s to explain the issues and detailsMr *** even said that we used
the same packaging materials that Fed Ex uses in their shipments to
him, better than what the winery's use to ship! I talk to Mr***
about an appeal to UPS, but I was told by their Claim's staff that there
is no appealAt this point , we packaged the wine, shipped the
package, by UPSWe did our job at The UPS StoreWe then handed the
package over to UPS for the movement to the ***, in Wood Dale, ILAs
per the shipping agreement, we (the UPS Store) do not ship your package
We are a franchise contractor with UPS, and as such endeavor to act on
behalf of our client in regards to UPS damage claimsHowever, all
claims decisions are finalized by UPS Claims, and any further dispute
must be taken up with themFurthermore, if the customer feels that the
package was stolen, then they should feel free to contact the local
Police Department and file a police report
Best Regards,
*** ***, Owner/Operator UPS Store #

I ordered two packages, from two different placesI waited about days and got an email that my package was deliveredThere were plenty of people home and no one came across a ups workerHowever the delivery driver states they Met with a customer man which is because on my Ring security app not one delivery driver approaches or comes near my homeI called customer service about times waiting about an hour and min just to speak to someone due to there poor customer service lineEach customer service rep mention to me that someone will call me to start an investigationI never received that callThen I go into ups to pick up a new because I recalled the place I ordered my package and they agreed to resend the package againWhile doing this each customer was making the same complaint how it was mark delivered and no one cameAfter picking up my package I call the ups store on *** to change my delivery status on all packages to pick upA woman with a very nasty attitude picks up an as frustrated as I am that I payed for day shipping and its been days now and I don't have all the packages I ordered I explain my situationShe then begins to tell me that the driver met with a customer man an I replied I understand that but no one came to the house I have recorded proof she then replies that the customer could have met with the driver outside and I go how is that if you have to have an ID and sign for the package anyone could have approach the driver and say oh thats my packageShe then says well I cant help you the person must have your ID and hangs upTerrible service a the UPS on ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We can agree to disagreeI just won't do any further business with this establishment
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

On Oct31, 2017, I called hour door for repair of unraveled wire cord inside garage on south side of garage doorA worker came out in the early evening of dayHe came inside, looked at the repair in question and started working on inside spring on north side of doorThis worker told me hour later that he was unfamiliar with this door and did not know how to work on itHe never worked on the south side of door with the unraveled wire but continued to work on the spring on the north side of garage doorThe worker said that this was not his type of work and had only been sent because it was after hours and regular workers had gone homeHe said he would turn it back in for dispatch the next morning
The next morning, Nov1, 2017, I was called by hour door and told another worker would be sent outI made a request that the same worker from the night before not be sent because he said he was unfamiliar with the doorAnother worker, Lewis, came out (who had worked on

March 8, I am writing in response to your correspondence dated March 1, regarding complaint ID ***, filed by *** *** on February 25, 2016.*** *** did, in fact, visit our store and shipped the stated package on December 23, However, it must be clarified that *** *** opted
to use the United States Postal Service (USPS) Priority Mail service to ship her packageShe did not use a UPS service*** *** came back to the store twice, attempting to discover the location of her shipmentShe was advised, on both visits, that the USPS had her package and she needed to follow up with them.*** *** did, in fact, contact the USPS and processed a claim with themThe details in her statement are directed at the USPS, not UPS or this store, You can verify that with *** ***Additionally, that can be verified by checking the tracking number, or verifying the entity that issued her the refund check; both of which will indicate USPS, not UPS.*** ***'s complaint is, in reality, not with UPS, but with the USPSI believe this error occurred because of *** ***'s challenges with English and the sometimes confusing acronyms (USPS / UPS)You'll see that she doesn't mention us at all in the actual complaint, referencing USP, which I'm certain is supposed to be USPS.Thank you for your attention to this matterI hope you can assist *** *** in achieving her desired outcomeFeel free to contact us if we can be of any further assistance.Sincerely,Craig C.General Manager