USA Moving Group

The events of this move are different than stated, we do apologize for the customer being confused. According to our records on 8/26/the customer called in placing the move on hold due to the selling of the home not going through, this had nothing to do with making an unauthorized
charges. During the initial booking of reservations the deposit is immediately taken for confirmation of the reservation therefore confirming its place on the truck. If there is a problem we do place the move into book status. 8/26/the customer placed the move on hold, once a move goes into hold the customer can place the move on hold up to a year. Once a customer places a job on hold they are not entitled to a refund for the company will honor the original moving estimate. No Refund

We do apologize for any inconveniences; however the customer must contact the agent office to file a claim. The inventory we have on record does not included a inch TV. Please contact the agents office at 866-*** to start the claim process

We do apologize for any inconveniences; the assigned driver did have mechanical issues with the truck he was driver, we did locate a different driver the customer advised he could not wait for the second assigned driver to arrive. Within the terms and conditions s it does state our drivers
have an additional three days to arrive after the second day of requested dates

We do apologize for any inconveniences; and deeply regret our mutual customer did not have the opportunity to review the moving estimate that was signed agreeing to the terms and conditions of the moving estimate. We do not broker moves; however we do have within our network of agentsthese
agents will take on the responsibility of performing the move. The agents are not used as a means to keep the business on scheduled. But there are utilized when the trucks of usa are unable to provided the services contracted to do so.

We do apologize for the inconveniences; we arepresently working with our long distance drivers to deliver the items as soonas possible. Our logistics team isworking dignity to route the drivers to AZ. It is not our intentions to have any shipment delayed

We do apologize the response remains the same. Refunds are being processed as quickly as possible

The response remains the same, however the customer can contact her bank to file a dispute

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and Now I know they are not going to complied with my demands, and I JUST HOPING THAT THEIR BUSINESS GETS THE SAME WISHES THAT THEY DESIRED FOR ME AS A CUSTOMERI hope they pay me for the stuffs they broke under their careThank You Revdex.com for all your help.
Regards,
*** ***
%

Complaint: ***
I am rejecting this response because: I was NOT shown a weight of my items (the truck was already half loaded with someone else's belongings when they picked up mine). I watched the mover start putting stickers on boxes with the starting number 81.....not 1....which means they exaggerated the number of items I had. The ONLY item NOT on my original inventory was a sleeper sofa which does NOT weigh an additional pounds to account for the change from to 7000. And the very bottom line is that THEY COMPLETELY DESTROYED MULTIPLE ITEMS OF FURNITURE AND BROKE OVER SMALLER ITEMS SUCH AS PICTURES, FIGURINES, LIGHT BULBS AND MORE. I do not see why I should not be reimbursed for the damaged items NO MATTER WHAT THEY CLAIM THEIR CONTRACT STATES. They instructed me to download and print a claim form (I don't have a printer!!!!) and since that time (approximately weeks ago) I have been CALLING DAILY -- getting a recording from AT&T phone service that the number is not in service....I have EMAILED TOO MANY TIMES TO COUNT and have gotten no reply whatsoever. And the best part is that I've seen where you (The Revdex.com) has received innumerable complaints and reports of the same exploitation I experienced. THIS COMPANY NEEDS TO BE HELD RESPONSIBLE FOR SHODDY WORK, IMMORAL BUSINESS PRACTICES, CHEATING PEOPLE AND JUST GENERALLY BEING A HORRIBLE EXCUSE FOR A MOVING COMPANY. I, like so many others, WANT SOME OF MY MONEY BACK TO REPLACE WHAT THEY DESTROYED.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: My agreement to use USA Moving Group services was based on my conversation with the Senior Moving Coordinator who sought his supervisor's approval and informed me via email that I had permission to use my credit card for paymentI have a written email stating that the cc payment is fine and that it was approvedThat cannot be discredited as proof of our agreement in moving forward with my using their servicesThen, the ***e Senior Moving Coordinator, again in writing, stated that if permission was given to use the cc that it would have only been accepted at the time of pickupThis written statement that I have again disproves what is written in the "binding contract" and contradicts what is being said in the above rebuttal to my complaintIf that was true, then my cc would have been accepted at pickup and we would not be addressing this issueHowever, the driver would not allow my cc to be used but did not ask for any payment at the time of pickupI thought this was acceptable because I explained that I was given permission to use my cc and he spoke with ***, another Moving Coordinator for USA Moving GroupThe Budget Van drivers who showed up at my house did not even know the employees at USA Moving Group and assured me they had their own supervisors with their own policiesTherefore, anything that was told to me by *** *** was nullified once the job was handed off to another companyThe only statement that is true is that the deposit was put on my ccI would like to understand why that was allowedMy understanding now would be that USA Moving Group keeps the deposit made during that initial conversation and that hands off the rest of the job to other companies who have other policiesAgain, I was never informed that another company was handling my pick up and delivery until they showed up at my door with no identificationI think it's an absolute disgrace that this company uses USA in their nameI was deceived by many things, but especially in believing that this was an American company who would stand behind its wordDeceitful and misleading are better terms for this terrible businessI wish I had read the countless negative reviews of this company prior to using them as they continue to provide horrible service to new customers on a daily basis
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: I will not consider this matter settled until I receive my possessionsI appreciate their offer of waiving the balanceThat is virtually meaningless unless and until my goods are deliveredThey continue to state that they can't say when delivery will occur
Regards,
*** ***

Our mutual customer cancelled requested services The cancellation request was granted, we do apologize for any inconveniences

Complaint: ***
I am rejecting this response because: I am confused by this responseWhat is this phone number to? I have exhausted all phone options when trying to resolve this with the companies themselves, but have not been able to get through via telephoneOn the rare circumstances that my mom was able to get through, they said they would call back and haven'tThis was a large part of my complaintCan you please have them contact me instead? ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The email in reference was one sent after they refused to respond to emails and phone callsA complaint has been filed with the Attorney General of Mississippi and a lawsuit will follow. They are clearly stonewalling and refusing to refund the money. We have no other option but to file suit and will ask for fees, costs, and further damagesRegards,
*** ***

We do apologize for any inconveniences; the customer in question cancelled her move on 5/4/2015. The information was forwarded to our accounting department; it will be processed as quickly as possible. Once the refund has been processed, our customer service department
will follow up with the customer

We do apologize the customer must file the claim with the agent, the information has been provided to the customer to begin the process

We do apologize for the inconveniences; the matter will be forwarded to the account department for processing

We do apologize for the inconveniences; however we did experience unforeseen damages as a result to a major electrical storm. It was several weeks before the system was totally repaired. The customer must in question must contact the agent's office to file the claim. Their direct
contact information is as follow 866-255-3535.

The move dates were scheduled for 5/28-29/- we were updated of the address change on 5/22/2015. Five days prior to the scheduled pickup. As stated our office did want to complete the transaction however; due to the drivers existing schedule it could not be done due to the short notice of change. We did attempt to re-route drivers, the time frame we were able to arrive the customer refuse to wait, and the move was cancel via our mutual customer

Complaint:
***
I am rejecting this response because: As of 2/24/15, I still have not received the refundIf I do not receive it by the end of the week, I plan to file suit in courtRegards,
*** ***