USA Moving Group

We do apologize for any inconveniences; our office is working in association with *** *** to have the shipment delivered. The dispatch manager for *** *** was hospitalized due
to a major illness, in witch caused all shipments scheduled for delivery to be delayed. We are willing to review the customer for compensations once their shipment has been delivered. He or She must contact our office

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Complaint: ***
I am rejecting this response because: I have requested this refund in May how can they be that backed up that it takes them plus months to return my money I just think this is an excuse to further delay my money being returned!! Most companies would have contacted the customer to inform them of such a delay and I have not received any type of contact stating this previously, I've called several times on my own account before filing a complaint and was not mad aware of any type of delays was told that my refund was being processedI just want my money back so I can be done with this company I'm very disappointed in the outcome
Regards,
*** ***

We do apologize for inconveniences; in accordance to the Department of Transportation once a move has been competed and there are damages and or missing items
""> The customers are entitled to file a claim against the actual moving company (*** ***).. ONCE THE CLAIM IS SUBMITTED THE MOVER HAS DAYS TO RESOVLE THE CLAIM. The department of transportation regulates that all claims that are not covered by additional insurance will be processed at a rate of $per pound per item. Our office has been in contact with the dispatch manager directly as well as the customer as often where as our office is not directly responsible for the resolution of the claim, we will follow up with *** *** as to the status of the claim providing updates as they are received to the customer. We regret the move did not so as smoothly as possible

Complaint: ***
I am rejecting this response because: I have
requested this refund in May how can they be that backed up that it takes them plus months to return my money I just think this is an excuse to further delay my money being returned!! Most companies would have contacted the customer to inform them of such a delay and I have not received any type of contact stating this previously, I've called several times on my own account before filing a complaint and was not mad aware of any type of delays was told that my refund was being processedI just want my money back so I can be done with this company I'm very disappointed in the outcome
Regards,
*** ***

Our drivers arrived to perform the relocation of our mutual customer household items the original estimate was lbs, which included totes and or plastic bins, when the driver arrived the customer had a total of additional totes in which the estimated weight for each is lbseach
equals additional lbs to be transported The customer in question also request a 2nd stop to be loaded and transported, the items that needed transporting was a full household including packing that was not part of the original estimate The exceeded the original quote given because the customer did not provide a complete inventory of all items being moved Please review the following insert, customer signed agreeing to the terms and conditions of the moving estimate. Optional Accessorial Services and Additional fees (if applicable to the move): It is customary for the carrier to offer additional service options to the customerOptional services include, but are not limited to, storage, packing, materials, unpacking, appliance servicing, shuttle, long carry, rigging hoisting and lowering, wooden crating, exclusive use of vehicle, guaranteed delivery, etcIf customer orders an additional service or an additional service is required to complete the move then the charge for the service will be added to the final billOptional Accessorize post contract services not included in your estimate include:Our drivers including our customer service department attempted to assist the customer, the assistance was refused %

We do apologize for the delivery of the items being delayed due to the customer being hospitalized due to a major illness. We are currently making arrangements to have the items delivered. The customer will be compensated for the delays via our claims process, more importantly their items will be delivered

Complaint: ***
I am rejecting this response because: I am currently in Arizona!! I don't know where my items are currently located, I don't know if my furniture is located in Chicago or Arizona, so will the company be weighing in my furniture in Arizona and I meet them at a facility out here in Arizona? I also dispute the revising of the contract and that is because I contacted *** *on 8/10/in reference to the inventory and he didn't add the additional items onto inventory so I shouldn't have a revised contract at all, there was an error on *** *part not mines so I shouldn't be charged no additional charges, I also dispute the figure (amount) of how much I am being charged per additional pound because my contract says $cents per pound, so for pounds at $cents that's $instead of the $cents per pound that I am being charged, the service that I have received from this company is definitely HORRIBLE!!! The price that I was given for this entire move is $dollars and I have already invested $dollars, I was quoted other prices from different companies and this company price matched with the original company that I was going to go with now they are trying to get me on the backend!! The people within this company are FRAUDS to me because after several phone calls to different people and several voicemails and no one returning my phone calls is very UNPROFESSIONAL and I should not have gotten the Revdex.com involved in this situationI am a mother of children, a single parent and I am new to Arizona, just trying to start our lives and here it is we're in an empty apartment with NOTHING in it!! I want to pay what I was told that I have to pay, I have the $dollars that I was told that I have to pay upon delivery of my furnitureThere has been a lot of DISCREPANCIES and a lot of things that are being hidden and that's the reason why no one is getting back with me and trying to resolve the issues at handI have not seen a weigh in slip to show me proof of what my items weighed in for and I have requested that several times, and for this company to say that they will re-weight my items and I have to be present and if I can't then it's invalid that's a SLAP in my FACE!! So NO, I DO NOT ACCEPT THEIR RESPONSE!!
Regards,
*** ***

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Complaint: ***
I am rejecting this response because: I just spoke with a manager (***) at USA Moving GroupTried to get an explination as to why sales agent (***) lied to me about delivery dates and extra charges for my move. Dates - was promise because move was such a short distsnce I should have my belonging 2-daysAlso was told they (USA Moving Group) were not a broker and they use their own dirversThis was and outright lieExcess charges - Was told by sales agent (***) that as long the door to my apt bld is feet form the curb there would be no distance chargeDriver stated its feet from door of apt and that include distance in elevatorWas also informed by sales agent (***) that I would not be charged extra for first flight of stepsAt no time did he explain that a flight of steps mean stepsSales agent also said all my sofas would be wrapped in blankets and that was included in the quoteNot so said the driver of truckDuring my complaint to manager at USA Movers (***) the call dropped (hungup) and my subsequent call backs were not answered.In closing, I would have not used USA Moving Group or its contracted movers ***, if I would have been informed that my belongings would sit in storage for a week for a mile move
Regards,
*** ***

The events of this move are different than stated, we do apologize for the customer being confused. According to our records on 8/26/the customer called in placing the move on hold due to the selling of the home not going through, this had nothing to do with making an unauthorized
charges. During the initial booking of reservations the deposit is immediately taken for confirmation of the reservation therefore confirming its place on the truck. If there is a problem we do place the move into book status. 8/26/the customer placed the move on hold, once a move goes into hold the customer can place the move on hold up to a year. Once a customer places a job on hold they are not entitled to a refund for the company will honor the original moving estimate. No Refund

The customer signed and agreed to the terms and conditions of the moving estimate. If you adding additional services to the original moving estimate, the customer will become the responsible party for the additional cost

We do apologize for the information remains the same

13px;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.
Regards,
[redacted] ***

Complaint: ***
I am rejecting this response because:
I contacted USA MOVING GROUP by phone and explained I DO NOT have a printer to print the claim form they said I need. The man on the phone told me to email the photos and an explanation of the damages to the customer service email address he provided me. I DID THAT!!!!!!!!!! And have received NO REPLY from the company. It amazes me the Revdex.com can reach the organization for comments, and yet when I try to reach them by either email or phone, I get no email reply and a recorded message stating that the phone number is no longer in service. They now say I have been told how to start the claim process......I DID!!!! WHAT ELSE AM I SUPPOSED TO DO?????? They apparently think I'll give up and let this matter drop. I assure you I won't. I am done corresponding with them through the Revdex.com. My next communication with them will be from my lawyer early next week.
Regards,
*** ***

We do apologize for the inconveniences; USA is no long doing business with this particular merchant the customer must contact their bank directly for instructions on the next step

I spoke with a customer Rep at USA
Moving Group today, 9/15/and was told that his system did not show that the refund had been processed He said he would have to email the accounting department for an update I asked to speak to a supervisor and was told he would have someone call me back I also checked with my bank today and they confirmed that no refund has been credited back to my account from USA Moving Group They are lying and continue to give me the run around!
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

"line-height: 150%"> Complaint: ***
I am rejecting this response because: The company continues to make statements that my delivery will be made either Friday or Saturday of each week that I call, and as of right now, I have still not receive my delivery as promise by USA Group
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was told in writing that my deposit was being refundedIt has been over months and I have not gotten my refund
Regards,
*** ***

The customer signed and agreed to the terms and conditions of the moving estimate. If you adding additional services to the original moving estimate, the customer will become the responsible party for the additional cost.

Complaint: ***
I am rejecting this response because:I contacted USA MOVING GROUP by phone and explained I DO NOT have a printer to print the claim form they said I need. The man on the phone told me to email the photos and an explanation of the damages to the customer service email address he provided me. I DID THAT!!!!!!!!!! And have received NO REPLY from the company. It amazes me the Revdex.com can reach the organization for comments, and yet when I try to reach them by either email or phone, I get no email reply and a recorded message stating that the phone number is no longer in service. They now say I have been told how to start the claim process......I DID!!!! WHAT ELSE AM I SUPPOSED TO DO?????? They apparently think I'll give up and let this matter drop. I assure you I won't. I am done corresponding with them through the Revdex.com. My next communication with them will be from my lawyer early next week.
Regards,
*** ***

We do apologize for any inconveniences; however our system has it documented we called this customer on Friday 10/23/x3. Our offices was closed on Saturday and Sunday. We were not aware of any request to service the move on the 24th of October. Per the conversations that were
held with the customer on the 23rd her pickup was scheduled for the 25th early morning. As to a driver being accused of sexual misconduct, the customer should reported to the authoritiesThe cancellation request will be forwarded to the accounting department